It’s an excellent hotel with fantastic food/ beach/pools/and I really loved the quiet steam/ sauna The hot tubs were hot. I don’t like warm
The above rating reflects my experience and was based on the interaction with the staff, bug I wound on my pillow that looks like bed bug. The Pillows are very old and VERY uncomfortable, worst I have ever seen in a hotel including other Marriott hotels. The location of the hotel and the surrounding are very nice but that does not make up the the quatliy of the notel.
We chose this hotel again because our first visit was wonderful. Unfortunately, this stay was very disappointing. Upon checking in we found out that two of the elevators were not working and we were giving the option to use the stairs ot wait for the service elevators. I am not high maintenance so the stairs worked out OK. What was the tipping point was at one point the hotel lost power and was running on emergency generators. We were unable to get any food or drinks on the property because everything was down due to no power. Our room lost electricity and AC was also so out. Finally, after 8 pm we got power back. Our shower wasn’t draining and the weather stripping on the door was half off. We called for repairs but no one ever came to fix things. I am not sure what else happened but, there was water dripping from the ceiling and pieces of ceiling lying on the 3rd floor hallway near the elevators. We were given a small credit for our stay as compensation. I do have to say the staff in all areas were wonderful and made a bad experience tolerable. This is such a great location and I hope Marriott gets it together.
Nice stay. Hotel is amazing, clean, with entertainment and great staff. The pool could be a little bit more clean but it was a great experience. I will definitely come back even when the weather gets a little colder.
Wonderful hotel! Did a girls night there with my 4 year old and she had a blast! Beautiful property and staff was very accommodating, especially the valet guys! We left multiple things in the car and they got them for us with smiles.
We seen dolfins, sharks, sting rays, and jelly fish in the ocean. Beautiful sunset you can walk to the ice from the hotel in minutes
What an absolute waste of money. Room was dirty, bathroom sink had a leak that kept us up all night! Horrible black liquid came up several times in sink for no reason at all! Staff was told but did not do anything. I wish I could go back in time and avoid terrible decision to stay at this property.
Good food. Lovely staff.
What I didn't like arrive on site had spa appointment nobody to do treatments, men locker room problem with sauna and steam room. only thing that save you was the spa manager. Had problems with business center nobody could fix only way to work it was to use your own C.C . and not charge it to your room
All of the Staff we encountered were extremely friendly and helpful -- top notch customer service. The property was amazing and parking was easy and plentiful.
Bad experience, noisey neighbor couldnt sleep. Door lock malfunctioned. Would not close or lock. We had to check-out early.
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Loved the location, access to the beach and area
The property is very nice..... I would have expected some sort of complimentary breakfast to be included.
Liked hotel very much. Breakfast was good but expensive. $20. For 2 eggs ham toast is a lot $5.00 for coffee
The staff was wonderful!
Palmetto Dunes Club is within a 5-minute walk of Hilton Beachfront Resort & Spa Hilton Head Island while other popular sites like Coligny Beach are within a 15-minute stroll. This 513-room, 4.5-star resort welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and 5 restaurants.
Relish the American cuisine at The Cafe, one of 5 onsite restaurants. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. Start each morning with cooked-to-order breakfast, available for a fee from 6 AM to 11 AM.
49-inch Smart TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Balconies, refrigerators, and coffee makers are also standard.
Guests of Hilton Beachfront Resort & Spa Hilton Head Island have access to a full-service spa, 2 outdoor pools, and an indoor pool. Valet parking is available for USD 18 per day. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, dry cleaning/laundry, and concierge services. Other amenities at this beach resort include a steam room, free WiFi in public areas, and conference space.
It’s an excellent hotel with fantastic food/ beach/pools/and I really loved the quiet steam/ sauna The hot tubs were hot. I don’t like warm
The above rating reflects my experience and was based on the interaction with the staff, bug I wound on my pillow that looks like bed bug. The Pillows are very old and VERY uncomfortable, worst I have ever seen in a hotel including other Marriott hotels. The location of the hotel and the surrounding are very nice but that does not make up the the quatliy of the notel.
Dear Roger, Thank you for your outstanding rating. We are glad we could exceed your expectations and that you loved your stay at our hotel. We look forward to many more visits to Marriott Hilton Head Resort & Spa.Thank you,Hotel Management
We chose this hotel again because our first visit was wonderful. Unfortunately, this stay was very disappointing. Upon checking in we found out that two of the elevators were not working and we were giving the option to use the stairs ot wait for the service elevators. I am not high maintenance so the stairs worked out OK. What was the tipping point was at one point the hotel lost power and was running on emergency generators. We were unable to get any food or drinks on the property because everything was down due to no power. Our room lost electricity and AC was also so out. Finally, after 8 pm we got power back. Our shower wasn’t draining and the weather stripping on the door was half off. We called for repairs but no one ever came to fix things. I am not sure what else happened but, there was water dripping from the ceiling and pieces of ceiling lying on the 3rd floor hallway near the elevators. We were given a small credit for our stay as compensation. I do have to say the staff in all areas were wonderful and made a bad experience tolerable. This is such a great location and I hope Marriott gets it together.
Dear Lisa, Thank you for returning to stay with us. However, we would like to apologize for the problems with our elevators upon your arrival. Additionally, we are sorry for the unexpected power outage during your stay and would like to offer our apologies for the inconvenience this caused. Our maintenance team worked diligently to get the power restored as soon as possible.Furthermore, we sincerely apologize for the inconvenience you had in your room and for the oversight from our end in assisting with your specific concerns. We are reviewing these concerns with our associates to make sure we are promptly and appropriately responding to every guest request.We know that the compensation we have provided will not change your experience. However, we do hope that you now feel more comfortable with our attempt to resolve this unfortunate situation, and in some way, help restore your confidence in our hotel.We would welcome another opportunity to show you we are committed to excellence in every respect, and we do hope to see you again soon.Thank you,Hotel Management
Nice stay. Hotel is amazing, clean, with entertainment and great staff. The pool could be a little bit more clean but it was a great experience. I will definitely come back even when the weather gets a little colder.
Dear Talita, Thank you for reviewing your stay at Marriott Hilton Head Resort & Spa. We are pleased to read how happy you were with our courteous associates and well-maintained property. Providing an exceptional stay to every guest is what we strive for every day. It was a pleasure hosting your visit, and we love knowing you will return soon. Thank you,Hotel Management
Dear Richard, It was a pleasure having you as our guest at Marriott Hilton Head Resort & Spa. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Thank you,Hotel Management
Wonderful hotel! Did a girls night there with my 4 year old and she had a blast! Beautiful property and staff was very accommodating, especially the valet guys! We left multiple things in the car and they got them for us with smiles.
Dear Austin, Thank you for your feedback regarding your stay at Marriott Hilton Head Resort & Spa. We are glad you were able to take advantage of our convenient and friendly valet service. We want our guests to enjoy a relaxing stay, and this is just one of the ways we try to make the aspects of travel more comfortable for you. We will be sure to let our valet team know our guests think they are doing a great job. It was a pleasure having you here, and we look forward to welcoming you all back soon. Thank you,Hotel Management
We seen dolfins, sharks, sting rays, and jelly fish in the ocean. Beautiful sunset you can walk to the ice from the hotel in minutes
Dear Trina, Thank you for the wonderful review of Marriott Hilton Head Resort & Spa! We are pleased you found our great location to Hilton Head's beautiful beaches perfect for your visit, and you could witness all the beautiful wildlife of our area. It was our pleasure having you, and we look forward to welcoming you back.Thank you,Hotel Management
What an absolute waste of money. Room was dirty, bathroom sink had a leak that kept us up all night! Horrible black liquid came up several times in sink for no reason at all! Staff was told but did not do anything. I wish I could go back in time and avoid terrible decision to stay at this property.
Dear Maria, Thank you for your honest evaluation. We deeply apologize for the cleanliness issues you experienced and that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We hope you will reconsider and give us the opportunity to make it up to you on a future visit.Thank you,Hotel Management
Dear Nadim, Thank you for sharing your candid feedback. We sincerely apologize for the inconvenience you encountered with your room and the unsatisfactory interaction with our associates. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our accommodations. We will convey your comments appropriately, and we appreciate your patience. On a positive note, we are pleased to know that you enjoyed our convenient location. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back for the comfortable visit you deserve. Thank you,Hotel Management