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Quality Inn Hillsville

2.5 out of 5.0

Recent guest reviews

We found the room to be clean and comfortable. Needed a little TLC but what room at any motel doesn’t? This motel is beginning to look a bit dated outside. Maybe a new paint color is in order. We missed the breakfast as we slept in but they had fruit when we checked out. Desk staff were friendly. We could not use WiFi since we use AT&T cell service and reception in the area is not too good.

Check the in the woman at the front desk was very rude and disrespectful then later on went to ask for more towels and the guy at the front desk asked if he could come to my room when he got off very bad experience I will never stay there again

I booked a wrong smoking room and only realized the mistake at check-in. But at the front desk the friendly staff helped to change my room to a non-smoking room with the same rate, even when that's the last non-smoking room available on that day. The room is large with a big bathtub. The bed is comfortable and the breakfast is good for us.

We stopped overnight while traveling through on our way home from FLA. The beds were comfortable, the hotel was quiet, and we slept well. The hotel is easy to access from the highway and the breakfast is decent- eggs, biscuits and gravy, various bread products. The staff interactions were good. The hotel is a bit tired, but it served its purpose well for us as the price was right and we got a good nights sleep.

We stayed at this location a few years ago and can see the difference in maintenance. The hotel is huge, many buildings and must be difficult to keep up with, it is showing its age. Our room could have been cleaner, disappointing. The staff was friendly and helpful. Breakfast was ample.

Clean, moderately-priced, serviceable room, friendly staff, dogs welcome. Just what we needed on a long trip. Online reservation through TripAdvisor worked perfectly. Never heard other animals even though others were staying there.

Easy access to I-77. Pet friendly and it only cost $10.00 extra for our dog, this was a plus. Must walk to find an area for the dog 🐕 to “go”, they could use a grassy area close to the rooms. Handicap accessible. We stayed in the handicap room with zero entry shower and high rise toilets, this was another plus. Mattresses were very comfortable. Room was very clean. Staff was courteous and helpful. There is a Wendy’s not far from the hotel. WiFi was good-no problems with connection. I would definetly stay here again

My cousin woke me up with a phone call telling me she was tormented by bedbugs all night. She got bitten and that destroyed the wonderful trip we had planned. I was in the room next to her and I was kept awake most of the night with worrying about FLEAS biting me, that I had seen and killed before I could fall asleep. Very disappointed in this "Quality" Inn. Also utility workers trucks were allowed to park right outside our doors and woke us up at 5 AM with their LOUD, BIG truck engines and shouting to each other before they left. NOT COOL! Not the way I wanted to start my morning. Then I got the call from my cousin telling me she had bedbugs in her room. NOT A GOOD VACATION DAY AT ALL!!!!! What a nightmare. WORST HOTEL STAY I HAVE EVER HAD !!!

I have been satisfied with previous stays at the Hillsville Quality Inn. Clean updated rooms, comfortable, safe and pet friendly. The complimentary breakfast is great for my usual early morning departures. I had an issues with my stay on Saturday 9/23. When I entered the lobby, I was not greeted or acknowledged. There were 2 people in front of me checking in which took 8-10 minutes. There were 2 clerks behind the counter but only 1 processing check ins. When it was my turn, the clerk stopped to answer the phone and answered questions about availability, rates & directions while I waited. Since I had a reservation - I just needed to check in a get a key. Sunday morning breakfast was a disaster. A patron had a dog in the eating area, counter trash cans were overflowing, waffle mix, syrup and cereal were empty. I had to go to the back room to get someone to help. When I tried to make my waffle, it stuck to the griddle. When I asked the clerk for help, she proceeded to scrap the waffle out and did not clean or oil the pan. I was disappointed with the level of front office professionalism and customer service. I will give the Quality Inn another try, as it is the best option in the area.

This is a nice property that is well laid out. We enjoyed the security of being able to park right in front of our door. The room was clean and the bed comfortable. The front desk staff both at check in and the next morning were very nice. Breakfast was the typical Quality Inn breakfast, but it's free. You can fill up on cereal, waffles, eggs, yogurt, biscuits, etc. the eating area was spacious and bright and the meeting room was opened up for additional seating. Since the property was older we had high hopes that the room would be quiet. Unfortunately, we could hear the tv and conversation in the next room. I don't think the occupants were overly loud, it's just that the walls are thin. (We were in 117, in the back) We requested a late checkout so we could try and get some extra sleep. I woke up early and caught the maid outside and she assured me she knew about the late checkout. About 11, a different maid started yelling outside our front door to another maid upstairs "you didn't tell me 117 had a late checkout!!!!" I popped my head out the door and received a smile. Several housekeeping carts were parked outside our door and the maids were quite loud. I don't understand why they don't get that you are trying to get some sleep so they shouldn't be yelling and talking right outside the door.

85 Airport Rd Hillsville VA

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Quality Inn Hillsville places you 5.5 mi (8.9 km) from Blue Ridge Country Club and 10.7 mi (17.2 km) from Rex Theater. This 81-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and a 24-hour fitness center. Peaceful Heart Alpacas and New River Trail State Park are also within a 30-minute drive of this Woodlawn hotel.


Dining

Free hot/cold buffet breakfast is included with your stay and awaits you each morning.


Rooms

All of Quality Inn Hillsville's 81 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Flat-screen TVs come with digital channels and pay movies, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers. Free weekday newspapers, free local calls, and safes are also standard.


Property features

At Quality Inn Hillsville, guests enjoy features like an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. Free parking is included with your stay. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include a meeting room, a business center, and coffee/tea in a common area.

Reviews from Trip Advisor

Trip Advisor aggregated rating

77.0% of guests recommend this hotel

Total of 151 reviews