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Holiday Inn Luton-South M1, Jct.9

3.0 out of 5.0

Recent guest reviews

I had the misfortune of paying £90 to stay in this hotel last night while away with work. The hotel as you enter with its refurbished bar, restaurant and reception areas certainly hides what is lurking in your room! My room for the night....... - The white bed sheets were covered in mold! - The room had not been cleaned properly, which was apparent from the dark hairs found within the moldy bedding and shower. - The walls themselves.......yet again covered in mold behind the desk. - The bed was a 70s throwback, a pull down double from the wall, so basically I was sleeping on a sofa bed. I can only assume I was given a room never typically rented to paying guests! I complained of course to reception, apparently I can have a free room upgrade next time I stay......which of course will be never! All in all this is not the standard of a Holiday Inn, and this hotel will now win the award for the worst hotel I’ve ever stayed away in within the UK.

Just returned from a fantastic stay at the Holiday Inn, Luton South. Warm, friendly atmosphere. food, staff, hotel superb! I have health problems, and allergies, and was very concerned before my visit, hence my holiday coordinator emailed prior to our visit with some instructions to be carried out before our arrival date. Wow, amazing! All our instructions were carried out efficiently and very thoughtfully. This Hotel cannot do enough to make you happy! All the staff are so eager to make your stay as comfortable as they can, ensuring your visit is a happy one. Thank you so much Holiday Inn Luton, for being so kind considerate and very professional in all you do.... Amazing stay, and would highly recommend.

Good points...staff were lovely. Parking free. Looks quite grand from outside. I have lived close by for many years and thought that it looks like a good place to stay. But.... Room smelt of very stale cigarette smoke. Room 119. End of corridor, felt like a room that should probably have been used as a large store room. Staff on reception changed my room promptly when I asked. Second room much better. Smelt fresh and was a better design. Meals... lunch ....had to wait more than 30 mins for sandwiches and soup. " Panini, with mozzarella, sunblushed tomatoes and red peppers "was in fact ,French stick, cheddar cheese and cherry tomatoes. No decaf tea available. Salmon Fillet and Super food salad...Salad was good, but you could have re-soled your shoe with the fish which didn't even taste of salmon. Last straw was tepid warm water out of the fiddly bath\ shower tap contraption. So...I checked out after 6 hours of a 2 night stay Not expensive, £60 per night exc food, but in fact you need to up your game if you still wish to be taken seriously in today's hospitality market. I have been to Holiday Inn Aylesbury and others and not had this experience, so maybe this hotel is actually being run down with a view to closing.

Hotel lovely and clean but service is terrible!bar isn't manned all the time so u struggle to get served!!bar woman in rhe downstairs bar in the day didnt know what gin was!!! Function food was good, breakfast was good!!rooms were nice just a little packed with furniture!!

We were directed here by easyJet after our flight from Luton to Belfast was cancelled on Monday 16th due to Storm Ophelia. We were provided with two single rooms, a £25 food allowance for two nights, and complimentary breakfast. Rooms were comfortable and warm. There was a little damp on the roof and on the shower curtain, but otherwise accommodation was up to par. Reception were happy to provide me with the toiletries I required. The buffet provided for the stranded passengers was welcome, but there wasn't a wide range of choices and it was not the most flavourful, but it was hot and edible. We weren't made aware that the buffet was included in our £25 food allowance, which was a little disappointing as I only found out when I asked upon ordering room service that evening.

We booked a package of 1 night stay with 15 days parking on-site and an inclusive taxi deal to Luton airport. Easy to locate, clean room, restaurant until 21.30. Staff really friendly and efficient. Taxi arrived on time, so no complaints. We arrived back at the airport later than scheduled and as there were long delays indicated on the M1 southbound we enquired about staying at the hotel again for one night. The rate quoted was spot on our budget, breakfast was incredible value and once again the staff could not have been more helpful and friendly. Would definitely use this hotel again if we flew from Luton.

Picked this hotel as it offers car parking whilst you are away. It's just your standard, 3-star business/airport hotel really and does exactly what it says on the tin. Location: easy to find, just off the M1 and about 5/10 minutes drive by cab to the airport. Room: usual amenities - TV, fridge, en-suite, trouser press, spacious enough for a night and comfortable. Absolutely fine. Free wifi included. Bar and restaurant: we didn't eat here but went for a drink in the bar. Comfortable enough but expensive even compared with other airport hotels. Transfer/parking: no complaints. Included in the price on the way there; discounted (!) £20 return journey is steep but it is what it is - can't blame the hotel for cab company's greed. Parking was simple and car was fine when we got back. As we kept the keys, we just drove away as soon as we got back. Very convenient. Overall: would definitely use again. Simple and stress-free.

The hotel was easy to find. There is lots of free on site parking. Check in was straight forward. The room was lovely,small but coat. The bathroom was immaculate. Tiny toiletries provided however I always pack my own. Lots of tea & coffee provided. Iron, ironing board and hairdryer. Slight noise from aeroplanes but nothing to disturb us. We used the restaurant in the evening, the food was lovely and plentiful, the staff were lovely. Beryl, what a darling she was we had a more chat with her, she's an inspiration showing that your never too old to earn a living, she was gorgeous. The bed, it was soooo comfy as were the pillows, I have arthritis of the hips and I awoke ache free which was great. Oh there's a power shower my husband thought it was great, I opted to use the bath, the water was lovely and hot. Breakfast was excellent, lots of choice, lovely staff and the chef was very courteous too. An excellent stay. I would definately recommend and visit this hotel the next time we take a trip from Doncaster to London. Only slight negative, the restaurant lacked ambience in the evening, maybe something for the hotel to think about. Great value for money Thank you

Sixty-six of us attended a function here last night. The company and fun we had was excellent. However, the food .... bland 'mushroom' soup, and chicken (which itself was fine) served with powdered potato? Come on, 'Smash'?? 4 slices of carrot and 8 stringy beans. Only about 3 staff serving bringing in 2 plates at a time, so by the time the last dinner was served, the first ones had been eaten! No table service for drinks, we had to go to the adjoining bar where the one poor bloke serving had to keep going downstairs to fetch bottles of wine. Two bottles of beer cost £11. Two stars because the staff were at least polite and smiled, but they were overworked, there weren't enough of them, and for a hotel that claims to be four stars, the quality of the food was extremely poor. 'Smash' for goodness sake. For £35 a head.

There were good and bad points about this hotel. Good: beds were comfy, bar and reception area looked fresh and clean. Breakfast was quite good with good selection. The car park is also a good size and the hotel is close enough to London and Luton airport to make it a good choice. Wi-Fi was excellent. Bad: the room we were in was tried and dated and definitely needs updating. There was also a layer of dust around the outside edge of the carpet which isn't a good sign. This was very disappointing. I've read on trip advisor that it's being updated, I think this is long overdue.

London Road St Albans England

Hotel highlights

  • Free WiFi and wired Internet in rooms
  • Free parking
  • Onsite dining
  • Indoor pool

Located in Markyate, Holiday Inn Luton-South M1, Jct.9 is 2 mi (3.1 km) from Hertfordshire County Showground and within a 15-minute drive of Planet Ice. This 140-room, 3-star hotel has conveniences like an indoor pool, free in-room WiFi, and free self parking. The Snow Centre and Verulamium Museum are also within a 15-minute drive.


Dining

This hotel is home to a brasserie and a bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. Start each morning with breakfast, served for a fee from 6:30 AM to 9:30 AM.


Rooms

Holiday Inn Luton-South M1, Jct.9's 140 air-conditioned rooms provide sofa beds, minibars, and coffee makers. 32-inch plasma TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in pillow menus. Other amenities include free newspapers, safes, and phones.


Property features

At Holiday Inn Luton-South M1, Jct.9, guests enjoy an indoor pool, a fitness center, and a spa tub. You can take advantage of free parking, along with limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a sauna, WiFi in public areas, and a conference center.

Room options

Deluxe Room

Full 1 | Sleeps 2

Room, Non Smoking

Full 2 | King 2 | Sleeps 2

Room, 1 Double Bed, Non Smoking

Full 1 | Sleeps 2

Standard Room, 1 Double Bed with Sofa bed, Non Smoking

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

64% of guests recommend this hotel

Total of 504 reviews