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Holiday Inn Luton-South M1, Jct.9

3.0 out of 5.0

Recent guest reviews

I stayed overnight at the hotel for a conference, in an executive room. My first impressions were that the room was very small compared to many other HI's I've stayed in. The room was clean, but tired and really felt like it needed an update. Not enough power sockets - but that's common. The bathroom was again small, but clean and functional. I felt the bed was comfortable, and I slept well as there was no noise problems. The gym was good, if busier than most hotels, with a fair number of machines and a good pool. Meals were enjoyable in a really nice restaurant, in my opinion the highlight of the hotel. Lots of decent parking, and no charge! The staff were really welcoming, and I felt were very efficient. Overall, I feel the hotel is needing an upgrade to make it a "good" hotel, at the moment it's an "average" hotel.

Stayed for one night for a conference. This a very basic Holiday Inn and having stayed here 3 years ago I am surprised it has kept it's franchise as nothing has improved except updated restaurant. The rooms are still as bad with wallpaper coming away in various places and the food is poor quality, most obviously straight from the freezer and with very limited buffet choice for a Holiday Inn. I would definitely not choose to stay at this hotel.

We booked an overnight stop here for traveling between the north and Heathrow. It is close to the M1, but it is not too noisy. The problem was that the lift (elevator) was not working and our room was on the top floor, which meant carrying our luggage up 4 flights of stairs. We were informed of the problem after we had checked in and reception said they could help with our luggage, or they could swap our king-bedded room to a room with a 4'6" bed. We went to get our luggage from the car, but there was no-one at reception or in the lobby when we re-entered the hotel. So, we carried our luggage up ourselves. The lift still was not working the following day! When we went down for dinner I asked to speak to the manager, explained the problem and said that the least they could do would be to give us a reduction on the price of the room. The manager stated that we carried our luggage up ourselves so that was not their problem, and also that we had been offered a smaller room on a lower floor, which we had declined, and that they would not have given us a discount even then because the difference between the two rates would be about £5. Basically, the manager put all the blame on us and did not even apologise for the inconvenience of the non-working lift. The restaurant staff were very pleasant, but the reception staff and manager have no idea what customer service means!

Good overnight stop-over if you're flying in or out of Luton Airport - a 10-minute walk. The room was a pleasant surprise - looked like it was newly renovated, modern, spacious and comfortable for my husband, two teenagers and I.

I used to stay quite a lot and decided to book again as I had a meeting in Watford. The location is great. 2 mins from M1 and very quiet. Checked in around 9.30pm. Told lift was broken and my room was on the top floor. Bedroom very old looking but bed very comfortable and air con great. Went to the bar which has been completely modernised to a nice standard. Sat at the bench connected to bar which has USB ports to charge phones. Great service from staff. Ordered a ham and cheese toastie which was shocking. A bit of ham on each half and only a tiny bit of cheese on only 1. Nothing like the menu description. Had breakfast in the restaurant who has also been refurbished. Staff a bit miserable but food ok. All in all not bad. Nothing that wouldn’t stop me staying again.

I have stayed there twice. Pros Good price Acceptable restaurant Cons Tired, dated room and facilities Noisy rooms (hotel is close to a main road). For me it is a big foul that some rooms are facing the main road and the management has not invested in double glaze windows to keep noise away. This is basic stuff. I was asked to move to a room that was not facing the main road but was told "we have no rooms available sir"

Not the first time I have stayed here and no improvement. Last room I used was old and uncomfortable and I had to move furniture to get access to the bed. This time I thought I would try and work around this by upgrading to a king size bed in an executive room. Well what a misrepresentation. The "king Bed" is actually two single beds, each of different heights so is really uncomfortable with a crease down the middle. The in room safe does not work. The in room heating is either on or off. The furniture is from the 1960's. There is a mini fridge in the room which does not function. All in all about as far from an executive room as you can get. Breakfast was reasonable, but that is the best that can be said. Not up to the standards I would expect from holiday inn. Advice would be to stay in the premier inn down the road where you will be more comfortable. I will not be darkening their halls again. I gave them another chance at my expense and they failed.

Booked a king size room. Given a damp smelling small room next to the function room bar! Asked to change room and given a different smelling room! Bathroom was old and toilet seat disgusting. Last choice of hotel in the area.

This hotel is close to the M1, though you don’t hear road noise. It looks tired. There are three floors, and the single lift was broken when I visited. I have stayed there twice. The rooms were similar- standard business hotel. The windows are small and higher up the wall than normally. The hotel restaurant served a limited selection of meals for dinner. Mine was chicken tikka, which was fine but the Nan bread was inedible, being hard like a stale biscuit. Breakfast was adequate. Service in the restaurant was slow and poor. Depressing rooms. Poor restaurant service. So-so food.

If you like a clean room and bathroom this is not the hotel to go to. There is mould everywhere and clearly the carpet hadn't even been hoovered never mind cleaned. only positive thing was the man that welcomed us after we came back in the evening. polite and thoughtful and seemed to genuinely care Not really what I expect from a holiday in the hotel is in desperate need of major refurbishment and cleanimg service. You could not pay me to stay here again.

London Road St Albans England

Hotel highlights

  • Free WiFi and wired Internet in rooms
  • Free parking
  • Onsite dining
  • Indoor pool

Located 2 mi (3.1 km) from Hertfordshire County Showground, Holiday Inn Luton-South M1, Jct.9 is within a 15-minute drive of The Snow Centre. This 140-room, 3-star hotel has conveniences like an indoor pool, free in-room WiFi, and free self parking. Verulamium Museum and ZSL Whipsnade Zoo are also within a 15-minute drive.


Dining

This hotel is home to a brasserie and a bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. Start each morning with breakfast, served for a fee from 6:30 AM to 9:30 AM.


Rooms

Holiday Inn Luton-South M1, Jct.9's 140 air-conditioned rooms provide sofa beds, minibars, and coffee makers. 32-inch plasma TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in pillow menus. Other amenities include free newspapers, safes, and phones.


Property features

At Holiday Inn Luton-South M1, Jct.9, guests enjoy an indoor pool, a fitness center, and a spa tub. You can take advantage of free parking, along with limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a sauna, WiFi in public areas, and a conference center.

Reviews from Trip Advisor

Trip Advisor aggregated rating

64.0% of guests recommend this hotel

Total of 536 reviews