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Holiday Inn Luton-South M1, Jct.9

3.0 out of 5.0

Recent guest reviews

I stayed here whilst working away for 2 nights in December just before Christmas. The hotel from the outside looks lovely and inside the foyer area is very modern so I had high hopes for this hotel. Check in was very smooth and the lady on reception was very courteous and helpful. I had a room on the ground floor overlooking the car park which was fine but the room itself was tired and dated. The chair by the dresser had seen better days, the carpet was a bit grubby and the bathroom although was clean was very small and again quite dated. The best way to describe this hotel I would say is a tale of two halves, main areas reception and the bar and restaurant are light airy and modern but the corridors and rooms in comparison are tired and dated. The décor in the corridor could do with a bit of a spruce up as appeared quite dark in comparison to the modern airy feel of reception. The food in the hotel restaurant for both dinner and breakfast was very good with an excellent choice for the buffet breakfast...you wont go hungry and the service from the hotel staff was also very good. If I had paid for the two nights here myself, with the money it cost I would have been somewhat disappointed. Modernise the bedrooms and the corridor's and this hotel would be up there with other Holiday Inn's I have stayed in.

Stayed 1 night here for business purposes. Booked an executive room which was a real let down. Very small with barely room to sit at the desk. Biggest shock came in morning when I went to have a shower, the room only had a hair washing adaptor on the tap, there was a holder for a shower but it would only stretch about 2 ft over bath. Not much good when you are 6 ft , the very least they could do was tell you on booking! Food also a let down, average to say the least. Everything about this hotel unfortunately says old and dated needing done up.

What a massive disappointment. We booked to stay here the night before our flight at Luton Airport. I read the reviews but having stayed in plenty of Holiday Inn’s previously I thought I’d trust the Brand. The entrance & lobby were great, very smart looking. But it ends there. We checked in with our suitcases for holiday to be told our room was on the 3rd floor and I’m sorry the lifts don’t work????? So why put us on the 3rd floor. My 64yr old husband had to carry the cases one by one up 3 floors! Terrible. We were booked into room 320 which was freezing and the heating wouldn’t work. A guy came up after we called reception. Told us the heating is temperamental and moved us next door. To say the rooms are dated is being kind! It was like a 90’s guest house room. The tv didn’t work so my husband checked the back and the Ariel cables were hanging out showing bare cables. I said I would ring down again but hubby said no he would get it working. I ran a bath, it looks disgusting, taps rusted and dirty tiles. As I was running the bath I found a pubic hair in the bath! How lovely. Seriously holiday in you should of closed this place or updated a floor at a time so you don’t ruin your name against these terrible rooms. They are a disgrace to be called Holiday Inn. We certainly wouldn’t risk another stay in a Holiday inn again, you use to be known for classy rooms etc? What went wrong? We are so appalled I am sending s very detailed letter/email to head office.

Excellent stay ! Breakfast was amazing 11/10. The girls were helpful and friendly . amazing value and lots of food choices . Rooms to improve but overall the hotel is great . Will come back there again .

I emailed the General Manager on the 29th December and not had a reply yet, so I am putting my review on here! Before I start with the feedback – my mother, partner and I would like to stress that all the staff went out of the way to help us, there were very friendly and very polite. They made us feel very welcome. Pre arrival • When booking through central reservation: • They hadn’t made notes that we had an infant, which I specifically said on a number of occasions. • When asked about the restaurant, I was told that the hotel had a full restaurant, meaning we could get a full meal on Christmas Eve when we arrived. • Also, I found that I had to phone a number of times, in order to correct my details, as they were entered incorrectly. Christmas Eve • When we arrived, we found that the staff weren’t aware that we were bringing an infant. • We also found that the restaurant had a very basic menu, (which wasn’t a very healthy one) as opposed to a full menu. We booked the hotel because it had a restaurant, as we knew places would be closed or closing early. There was a lack of sufficient local knowledge of alternatives places to eat • There was a lack of sufficient local knowledge of most other things. • Even though the staff were very friendly and polite, we found that a few of them were very inexperienced and not trained efficiently in how to do jobs around the hotel. They didn’t know what time breakfast was served and there was no clear information in the hotel room to when the meal times were. Christmas Day • The hotel were not able to provide to customer’s specific requirements. I was sat next a women who had coeliac disease. She could not drink regular milk and needed Soya milk to put into her tea and any cereal she had. She had requested from members of staff, whether they was alternative milk for her. A member of staff came back and said that she had been through the fridges and didn’t have any soya milk and came out with porridge instead. It is vital that a hotel should now be able to accommodate for people with specific food allergies like coeliac disease, crohn’s disease etc. The member of staff said we will try and get some soya milk for the following day but that is woefully too late. My suggestion is just a cart of soya milk, over periods like Christmas, Easter and Bank holiday’s. • My partner and I were booked into Room 234 and we found that the lock failed to work and anyone could have walked in without a key. First, when I went into the room to triple check the door, I then phoned the reception to report the failure. The receptionist asked if I had already reported it but hadn’t. Then, I went downstairs to see if I could change rooms and the same receptionist then give me another room to look at that could fit a cot. So I went to see room 226 and yes it could fit a cot in but either me or my partner could walk round the cot. This is also a fire risk, as neither of us could walk inbetween the cot and the bed. So, I had to then go back to reception, to see if there was another room and another room was found so I had a look at that. Again, it was the same problem, neither me nor my partner could walk inbetween the bed or the cot. Again, I went to down to reception to see if there was another room and eventually, I was given 330 which did have enough space for a cot and for me and partner to walk inbetween the bed and the cot. Essentially, I was told by the receptionist that his hands were tied because there were no rooms available because they were all prebooked for customers who were coming on Christmas Day. At the end of the day, it isn’t the customer’s issue if a lock has failed on a door and the customer should not be made to feel bad to for asking 3 times to for a new room. The receptionist as with the other staff encountered that day and the day before, need to be empowered and have knowledge about how they can deal each situation. It felt like the receptionist wasn’t empowered and that is why it took an hour for the problem to be resolved. An hour which should have been used to get ready for Christmas Day. Summary • Staff who are responsible for pre-booking, should be aware of restrictions regarding facilities etc during the holiday period. • To have clear information in every hotel room of the following: When the restaurant is serving meals and what they are serving. What facilities are open in the hotel and when. Local information on taxi numbers, local restaurants and other facilities in the area. • During the holiday period’s have a plan and be prepared for when people with specific food allergies come and book (particularly if they just turn up) • Empowering staff to help them make decisions when no one else is there to help them. • Giving staff more knowledge of the local area, to enable customers to make choices. • The hotel needs more high chairs, as they only seemed to have 2 highchair’s and as the hotel is advertised as a family friendly hotel, you need more highchairs and in a place that staff can find them. • Overall, we thought that the hotel needs updating above the ground floor.

I stayed here as part of a business trip and was excited to upgrade from my usual more basic hotels and looking forwards to a night in a high standard hotel. I don't like to give a bad review but always give an honest review of my stay and sadly this hotel and its called executive room no where near lived up to its status and was very poor. Ok let’s deal with the positives, the bed was comfortable with ultra clean bedding and there’s plenty of room in the car park, breakfast was expensive so not taken so I’m not able comment. But unfortunately there’s a lot more negative, when I arrived at the hotel despite booking the room several months ago it was still occupied and not ready, meaning I was stuck frustratingly waiting in the lobby for almost an hour before I could access the room. When I entered the so called “Executive room” I was surprised to find that it was just so shabby with a faint mouldy damp smell, pretty much every fixture, fitting and item of furniture was damaged and showed signs of extensive wear, tear and ageing. There was paint peeling off of every wall and the ceiling above the bath. Cracked and dirty tiles in the bathroom, the window clearly leaked and had obviously not been maintained in such a long time as it had soaked into the sill and damaged the timber and gone mouldy. But worst of all was the toilet pan was so dirty and had clearly not been properly cleaned in a very long time. I can only describe my stay as disappointing, the room condition was very poor and shabby, clearly no care had been take to maintain it or check the standard of the room in a very long time. One last comment, if your heading towards Dunstable in the morning its almost impossible to pull across the A5 to head north due to the constant stream of traffic heading south towards the M1 I would suggest that if your paying for a room in the Luton/Dunstable area look elsewhere.

I am reluctant to give a bad review, but, apart from the staff, everything about this stay was awful. Three generations visited over Christmas. My daughter booked with HI central reservations and explained that they needed room for a travel cot. She also checked that the restaurant would be fully open. On arrival reception staff worked hard to find a suitable room as they hadn`t been advised about the infant. Then we saw the menu - two pizzas, salads and chilli con carne. Not the "Festive menu" Luckily, there was a takeaway a mile away. I think staff ought to be able to direct guests to all available outlets like this. Next day the room where we had left presents and a sleeping baby was found to have a defective lock - anyone could have walked in! Again, staff had to work frantically to find a room that would take a travel cot without compromising safety in the event of a fire. Breakfasts were fine and the rooms were clean. As I said, the staff were very helpful. My daughter is still awaiting a reply to her email.

nice hotel easy venue for airport Luton. look after us well all evening. had good rooms food very good my wife ceoliac had special attention. breakfast buffet first class variety of foods hot and cold. again special food for ceoliacs.

Hotel staff were friendly and helpful.. Reception area is spacious as is car parking but rooms are somewhat dark and dated, although they were clean. We were on 2nd floor and the lift broke down twice during our stay!

Stayed just one night as part of a coach tour. Located just off the M1 junction 9 there is a large carpark. Ideal for Luton Airport. After travelling to the hotel, we checked in at 7pm, without issue. The room was very good with all the usual Holiday Inn facilities, small wardrobe, dressing table, flat screen tv, tea/coffee and a very comfortable bed. small bath/shower room. Spotlessly clean. There was what looked like a mobile phone on the bedside table, which could be used for various things to do with the hotel. But I didn't have time to try it out as were only there for a very short time. We were very pleased with the room. We were told that our food, a hot buffet, would be served at 7.30 in the room upstairs. There was little choice and the food constantly ran out and we had to wait for replenishment. The staff were short handed and struggled to keep up, even though the room was far from full. The bar staff constantly got our drinks order wrong, and several of the drinks on the menu were not available. Breakfast was good, help yourself from the tremendous buffet. I would stay here again, if I were flying from Luton. But not as part of a coach tour.

London Road St Albans England

Hotel highlights

  • Free WiFi and wired Internet in rooms
  • Free parking
  • Onsite dining
  • Indoor pool

Located in Markyate, Holiday Inn Luton-South M1, Jct.9 is 2 mi (3.1 km) from Hertfordshire County Showground and within a 15-minute drive of Aldwickbury Park Golf Club. This 140-room, 3-star hotel has conveniences like an indoor pool, free in-room WiFi, and free self parking. Planet Ice and The Snow Centre are also within a 15-minute drive.


Dining

This hotel is home to a brasserie and a bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. Start each morning with breakfast, served for a fee from 6:30 AM to 9:30 AM.


Rooms

Holiday Inn Luton-South M1, Jct.9's 140 air-conditioned rooms provide sofa beds, minibars, and coffee makers. 32-inch plasma TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in pillow menus. Other amenities include free newspapers, safes, and phones.


Property features

At Holiday Inn Luton-South M1, Jct.9, guests enjoy an indoor pool, a fitness center, and a spa tub. You can take advantage of free parking, along with limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a sauna, WiFi in public areas, and a conference center.

Room options

Deluxe Room

Full 1 | Sleeps 2

Room, Non Smoking

Full 2 | King 2 | Sleeps 2

Room, 1 Double Bed, Non Smoking

Full 1 | Sleeps 2

Standard Room, 1 Double Bed with Sofa bed, Non Smoking

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

64% of guests recommend this hotel

Total of 524 reviews