Hanbury Manor Marriott Hotel & Country Club4.0 out of 5.0
Recent guest reviews
I have been staying in this hotel on and off for the past 20 years. I came to show it off to my new husband and we could not have been more disapointed! Room very dated to include large TV tardis cupboard! Also the taps leaked onto floor when used resulting in my slipping and really jarring and bruising myself. The grounds and building are still enchanting but the hotel is dated with the restaurants is serious decline. The Zodiac Fine Dining has closed leaving the Oakes Grill with a new name if Cast Iron Grill serving seriously unacceptable basic but expensive foods. The service for both dinner and breakfast was farcical-we waited 40 minutes for some cold poached eggs! Shared my complaint but so far just an email saying sorry did not meet standard! A huge waste of money and a bitter disappointment with bruises still on show!
Fine dining experience no longer available. More akin to burger plus food. Anyone for Picpoul de Pinet (8 euro) for 29 euros? Worst possible view. Moss-ridden flat roof, no view of grounds, windows locked by antitheft bars...fridge locked. Floors creaked so fiancee awoken as I got up early for work. And the best bit...when the manager wrote to apologise...got my name wrong..! Gone to the dogs...shame!
Stunning building and stunning grounds, very polite service from all staff. The afternoon tea was generous. The sconrs were a touch dry and not enough jam and clotted cream in the initial jars but can ask for more. The sandwiches were good with lovely bread and were refilled. The deserts were a little too sweet and nkt that great but all in all was quite decent especially as it was very local too us
This was my second stay at this hotel and sad to say it will be my last. Check in was a nightmare with not enough staff on duty and they could only speak passable English. They would not allow me to take up the rooms that I'd booked (since June, De-Luxe rooms) because my partner was in a wheelchair! Arriving at the disabled room it looked as though it hadn't been cleaned, the taps and toilet were dirty and small black flies infested the shower area! The lift to our floor was not working so we had to use the service lift with a member of staff present.(when they could find one) If you want fine dining do not come to this hotel the restaurant was the most unpleasant experience I have had for a long time! The table booked in advance was not ready so we were kept waiting for 15mins and the noise was unbelievable, more like a workman's café than a fine restaurant! Coupled with the staff not having a clue to what they were doing or speaking a language that you could understand this was a very, very disappointing stay!
I stayed here for a wedding back in June and had high expectations after driving up the entrance to the hotel; beautiful surroundings and such a grand building. However, the rooms definitely did not live up to this grand exterior - incredibly dated furniture, outdated technology and what felt like a mismatch of furnishings were a big disappointment and let down. The pool and spa area was much more what you expect from a Marriott and I enjoyed the short time I spent down here. Breakfast was great - we were able to eat outside on the terrace in the sunshine, overlooking the grounds which was lovely, and the food was fresh and tasty. Overall a good stay, however the interior of the rooms is in some desperate need of updating. I would stay again.......once refurbished.
I stayed at Hanbury Manor as part of a work (team building) celebration. We had breakfast, lunch and dinner (plus more than a few drinks) here as part of the stay. Entrance: Upon arriving, the hotel and grounds have a feel of grandeur about them. Well kept lawns, long driveways and very old looking buildings. Check-in was quick with little wait as the rooms had been pre-booked beforehand. Rooms: If I am honest I would prefer to stay in a Travellodge room. At Hanbury they seem dated. Old furniture and simple colours have an old horror film about them. Combined with the long hallways which are reminiscent of The Shining. Bathrooms are decent with a good size bath and powerful shower, along with plenty of room and mirror space. Food: Breakfast: Full English including all the normal items. Good start to the day. Lunch: We ate at the Oakes Grill. This was a buffet style lunch and was frankly disappointing. It was the same quality as a buffet dinner at an all-inclusive resort. Soup was nice, but the rest was average (especially given how much it was per head!). Dinner and Evening Entertainment: Was had an evening BBQ in the Hawthorn Room. This was a private room where the food was cooked outside and brought in to sit on bain maries before being served. The reality of this was that the food was warm to cold at the point of serving. Deserts were nice however. The Hawthorn Room has its own bar, which was used for the evening entertainment. Music was provided on a self service basis whereby a phone was connected to the room's speakers. The room does lack character and felt quite empty with the 30ish people we had in there. Drinks: Wide variety of choice with bottles of IPA, Lagers, Stouts available at all of the bars we attempted to buy from. As you are a captive audience within the grounds, they take advantage with the drinks prices, which would be high in central London. That said there is a cocktail bar near reception (and whilst consistently priced) which served high quality cocktails, Frozen Strawberry Daiquiri is of note. We had an activity event on the front lawn of the main entrance, which took up the whole green area. Whilst this was fine for us, there was a wedding happening the same day. Not sure where the weddings take place but if it were me, I would not be happy seeing / hearing a large group like that near the ceremony. Overall this is a nice venue, which I'm sure scores some social points with its clientele. For me though, I would be unhappy spending that amount of my hard earned money on a stay that wasn't of great quality all round and which came at a vast premium. Maybe those from the upper echelons of society would disagree.
I feel I have to post this as it may affect your choice to stay at this hotel if you suffer from allergies. I called the hotel before my stay to flag my very severe feather allergy. After an initial 35 minute call when I was passed from person to person, hung up on twice (once definitely on purpose) and very poor customer service skills demonstrated at every point, it became clear there was a problem with my booking which needed to be resolved by my company. Once resolved i called again about the feathers and was told my room would be feather free. On check in it was confirmed and i even requested a check was made before i went up to the room as I have been burned before. I had to drop my bags and go straight to a meeting. When i returned to the room at 11:15 i noticed i was starting to wheeze. on checking the pillows (an exercise guaranteed to exascerbate my allergy, hence my insistence that it was checked), 2 of the 3 pillows on my bed turned out to be duck down filled. On raising this with the manager I got an apology and was Tom's it would be investigated but no promise to come back to me and no real sense that it was being take seriously. On check out the receptionist apologised and was nice but i believe that no action will be take to prevent this happening to someone else.
I stayed 2 nights. On return to my room on the 2 day at 5:30pm I found my room hadn't been cleaned or the bed made. I reported this to room service and after a wait I chased and complained to reception. The receptionist contacted room service and said he would report this to the duty manager. The room was serviced but the simple task of a call by the duty manager to check all was ok didn't happen. I work in customer service. A hotel that prides itself of its service was left lacking. Perhaps if I was a more prominent rewards member a call would have materialised. I won't be staying again which is a shame as it's convenient and I would have been a regular guest.
We booked the Hanbury Manor Hotel as we were visiting the area for a family function and decided we would pamper ourselves while there. On arrival at this supposed 5* resort we were surprised to find we weren't offered any help with our luggage and on arriving in the Orchard suite we then found the lift not working so had to carry our luggage up the stairs, I then reported to reception that It wasn't working and was asked 'to what floor' I responded to any floor! As my husband had recently had hip replacement surgery not the best start to our two night stay! The room was a good size with lovely view but there was a leaking tap continually dripping in the Bathroom and we noticed that one of the bed finials was broken so disappointed in the Hotels attention to detail. On going to bed that evening I found the springs in the mattress on one side were broken so a vey uncomfortable nights sleep to follow. For 5* accommodation this Hotel falls far short of what you expect and for the price paid. In future we will stay well away from this Hotel and advise our family to do the same we could have had better value in a local budget hotel and a better nights sleep. Hanbury Manor you really need to get your Housekeeping staff trained to identify any problems in the rooms sorted before booking them out to guests at very expensive rates.
Just got back from hotel after trip for 28 to play golf. The hotel is rambling and you have to walk a very long way to get anywhere. The rooms are large and comfortable. Beds very comfortable too. For a hotel if this standard and cost I would expect there to be more plugs in room. None by the beds. Why no usb points yet? Internet in rooms is not easy and has to be arranged. I managed to get booked in as a member but most in our party did not. The internet in public areas would not work properly and I couldn't access emails. The food is good but expensive and I felt the restaurant was very disorganized. Bar is expensive. We paid over £11 for glass of wine and coke. Cuppa cost me £3.50.
Reviews from Trip Advisor
70% of guests recommend this hotelTotal of 1640 reviews