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Best Western Hotel Carlton

3.0 out of 5.0

Recent guest reviews

This is the 2nd time myself and my husband stayed here. Our visit this time wasn't as pleasant as the first time unfortunately but i think this was mainly due to the bedroom that we were staying in. We had an issue with the bathroom and how the water from the shower spread all over the bathroom floor, it then took ages for the water to go down the drain and the floor to dry so if you went back into the bathroom after a shower to use the toilet or brush your teeth, there was a major slip hazard in there and it was very annoying as we had wet feet the whole time because the entire bathroom floor was wet. The room itself was fine, apart from both of the bedside lamps not working. The hotel itself is in a fantastic location, very central and close to the train station. I would stay here again but request a different room..

Staff were very friendly, breakfast was good, the bed was ok, but the room needs to be freshened up - you can tell it's an old hotel. I only stayed for 3 nights and I would not recommend it for any longer stays. It says that the rooms have air conditioning but I don't think that was the case in my room (#216) - it was very warm! I'm a person who usually freeze but this was too much, I had to open the window a bit at night (even though it was around 19-12 minus outside). There was a radiator but it was difficult to regulate the temperature since there were no numbers. The rack for the face towel was broken and there was black hair in the sink when I checked in. There was some complimentary black tea in the room but no coffee, that would have been nice for a person like me who doesn't drink tea. If you are sensitive for noise - ask for a room not facing the street, there are teams passing right outside. There's also a Irish pub just next door and I was here during st Patrick's day - it was noisy! The hotel has a great location as for a city break - close to everything!

Need a place for 1 night close to the Central Railway Station in a city with expensive hotel, then BW Carlton seems a good spot. Small european style rooms, a bed, a heater, condensed bathroom, a desk and WIFI, enough for a biz stay. Location is ideal, walkable to anywhere in downtown. Breakfast was sparse and unappetizing, but adequate, waiters were a matter-of-fact.

A tidy little room with small bugs. The downstairs restaurant noise (friday) came into the room, as well as the staff's (garbage can/ tobacco spot?) noise in the courtyard. Good location, near metro and railwaystation.

Stayed one night in Carlton as I wanted a hotel near the railway station, which is just around the corner. When I first entered the hotel I thought I'd come to a restaurant as the bar-restaurant downstairs seems to be quite a popular hang-around and the small reception is just in one of it's corners. The check-in was swift abd polite. The room on the first floor was quiet in spite of the fact that the hotel is beside a very busy street. The room itself was very basic with no extras. I had a twin room and the bed was very narrow but comfortable. The room was clean and well kept although it felt a bit outdated. The hotel has no extras except the restaurant downstairs and in that sense I felt that it was a bit overpriced. However, in comparison to the hotels nearby and taking under consideration the location I think it was a reasonable deal. The breakfast wasn't anything overwhelming, but good enough to get me going. I wish they'd served porridge and maybe have a wider selection of bread, but otherwise it was good. They didn't start serving breakfast before 7 o'clock and I think it's a bit late if you have an early flight or train to catch. However, I went there already 15 minutes earlier and could start although everything wasn't ready yet.

Cozy and nice hotel for the short staying in the middle of the Helsinki. Everything, which is needed, is ok and in place, nice staff and great breakfast buffee. Short walking distances to shops, restaurants, museums, connections to airport, railway, busses, metro etc.

We stayed in this hotel on a trip with our friends in January. We had a wonderful time and the staff went out of their way to accommodate our requests. The rooms are comfortable and the location is great, within walking distance of many attractions, restaurants and bars. The breakfast was also very nice. A restaurant / bar, Lost in Helsinki, is located in the basement of the hotel. This adds a very nice cool atmosphere to the place and it is great to spend a nice time in the evening without having to go somewhere else. Despite the bar being in the same building there is no noise that goes up to the rooms. Overall, I would rate this hotel as being a nice small hotel with a very friendly touch. I would definetely recommend it and would also stay there next time.

The hotel location is wonderful 100 mt to train station 10 meter to an irish bar very closed to the modern art museum .The staff is very nice and helpful .Entrance of the hotel there is a very nice restaurant named Lost In Helsinki with a qualified foods and the last nice suprise is the owner of the hotel is a wonderful Turkish man.

Love the hotel that is very near the main train station where we reached from the airport as the last stop. Food at Lost in Helsinki (cafe & restaurant at the hotel) is awesome. I love their cafe latte. It has a very cosy athmosphere with different kinds of sitting alternatives there. Rooms are very well decorated. The restaurant manager I guess who stayed for years at Katmandu was interested with us profoundly. She has a very gentile & kind approach with her customers. Recep & Necip, two brothers, helped us so much at the hotel. The basic feature of the hotel is the happiness and the smile you feel at the service. Feel like at home. Thanks a lot. I will definitely come back again.

I have stayed several times in this hotel, something was changed. Air conditioners sound was terrible, so loud. I Could not sleep without hearing protection. This was business trip, i have to change hotel to my next trip.

Kaisaniemenkatu 3 Helsinki

Hotel highlights

  • Walking distance to Ateneum Art Museum and Helsinki Cathedral
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining

Located in Kluuvi, Best Western Hotel Carlton is adjacent to Ateneum Art Museum and within a 10-minute walk of other popular attractions like Helsinki Cathedral. This 21-room, 3-star hotel has free breakfast, free in-room WiFi, and a 24-hour business center. It's in central Helsinki and also a short walk from Senate Square and Kiasma Museum of Contemporary Art.


Start your day off right with a free buffet breakfast offered each morning. Sit down for a leisurely bite to eat at the onsite café, or enjoy a drink at the bar/lounge. Get a pick-me-up at the coffee shop/café.


The 21 rooms are soundproofed and have an array of amenities, including coffee makers, free local calls, and portable fans. TVs come with digital channels, and guests can stay connected with free WiFi. Other standard amenities include hair dryers and desks.

Property features

Best Western Hotel Carlton features free WiFi in public areas, a meeting room, and a 24-hour business center. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a computer station, express check-in, and express check-out.

Reviews from Trip Advisor

Trip Advisor aggregated rating

58.0% of guests recommend this hotel

Total of 224 reviews