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Best Western Hotel Carlton

3.0 out of 5.0

Recent guest reviews

Convenience location in the town center. Well trained employees, they speak English very well and help customer nicely. No elevator in the hotel. You have to carry luggage to second floor. Breakfast is good.

Nice hotel located near the central station. The reception shares the ground floor with a café a and a coffee shop. Room was clean and well serviced daily. Staff were friendly and the Wi-Fi good. Breakfast was also food. What more do ye need. Would stay again

Right in the centre of Helsinki. Close to a Supermarket and the main rail station. Very nice staff. Breakfast had good selection. Had a single room which was very nice and clean. Wi-Fi worked very well.

I strongly recommend this hotel to everyone. Hotel staff was super nice, the room was clean and spacious and bed was very nice to sleep. It was also quiet. Molly Malones next door is a nice bar to have a beer or two.

We stayed for two nights and had a good stay. The staff was very welcoming and called the airport so we got good help when our baggage got lost on its way to Helsinki. There was some noice from the street.

Good location. Nice staff. Room was good, clean but small. Nice breakfast. Staff prepared a breakfast take-way due to my early depart to the airport. Easy to book a shuttle to the airport. Overall: very good,

Nice hotel, near city bikes and the people at the desk and preparing breakfast were wonderfully helpful and friendly. There were restaurants and shops nearby. Ask for a quiet room but with a window. The hotel offered a discount at the restaurant--we didn't see the discount until after we had eaten so missed out on that one but they had a nice menu.

The hotel appears more like a hostel. The reception is in a cafe. The room was small. The bathroom was nice and clean though. The view from the room was into the small inner courtyard, straigt to the trash bins. The breakfast selection is poor. The quality of the offered food was rather good though.

This hotel has excellent location in city center and is in close reach to main railway station and harbors to Stockholm, St.Petersburg or to Tallinn. Hotel is recently renovated and is cozy with not too many rooms and very personal and warm service helping You around wherever You need to go. Restaurant is excellent offering e.g reindeer pasta and has excellent wines with decent price. Hotel is not expensive and therefore, I recommend You to reserve as early as possible.

I was on a budget when I booked this property. And thankful I did. Despite the "Best Western" sign out front, I wasn't sure I was walking in the correct door - as it looked like a small bar - I guess I felt "Lost In Helsinki". But on entering, the staff were fantastic - all smiles, cheerfulness & helpful. I could not ask for more - this cheerfulness & helpfulness lasted my entire stay. The property is nice & cosy, very clean & functional. Great location just 5min walk to the central train station. I would gladly stay there again & again.

Room options

Standard Room, 2 Single Beds, Non Smoking

Twin 2 | Sleeps 2

Standard Room, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 2

Standard Room, 1 Single Bed, Non Smoking

Twin 1 | Sleeps 1

Reviews from Trip Advisor

Trip Advisor aggregated rating

58% of guests recommend this hotel

Total of 203 reviews