Skip to main content
Beginning of main content

Best Western Hotel Carlton

3.0 out of 5.0

Recent guest reviews

Stayed one night in Carlton as I wanted a hotel near the railway station, which is just around the corner. When I first entered the hotel I thought I'd come to a restaurant as the bar-restaurant downstairs seems to be quite a popular hang-around and the small reception is just in one of it's corners. The check-in was swift abd polite. The room on the first floor was quiet in spite of the fact that the hotel is beside a very busy street. The room itself was very basic with no extras. I had a twin room and the bed was very narrow but comfortable. The room was clean and well kept although it felt a bit outdated. The hotel has no extras except the restaurant downstairs and in that sense I felt that it was a bit overpriced. However, in comparison to the hotels nearby and taking under consideration the location I think it was a reasonable deal. The breakfast wasn't anything overwhelming, but good enough to get me going. I wish they'd served porridge and maybe have a wider selection of bread, but otherwise it was good. They didn't start serving breakfast before 7 o'clock and I think it's a bit late if you have an early flight or train to catch. However, I went there already 15 minutes earlier and could start although everything wasn't ready yet.

Cozy and nice hotel for the short staying in the middle of the Helsinki. Everything, which is needed, is ok and in place, nice staff and great breakfast buffee. Short walking distances to shops, restaurants, museums, connections to airport, railway, busses, metro etc.

We stayed in this hotel on a trip with our friends in January. We had a wonderful time and the staff went out of their way to accommodate our requests. The rooms are comfortable and the location is great, within walking distance of many attractions, restaurants and bars. The breakfast was also very nice. A restaurant / bar, Lost in Helsinki, is located in the basement of the hotel. This adds a very nice cool atmosphere to the place and it is great to spend a nice time in the evening without having to go somewhere else. Despite the bar being in the same building there is no noise that goes up to the rooms. Overall, I would rate this hotel as being a nice small hotel with a very friendly touch. I would definetely recommend it and would also stay there next time.

The hotel location is wonderful 100 mt to train station 10 meter to an irish bar very closed to the modern art museum .The staff is very nice and helpful .Entrance of the hotel there is a very nice restaurant named Lost In Helsinki with a qualified foods and the last nice suprise is the owner of the hotel is a wonderful Turkish man.

Love the hotel that is very near the main train station where we reached from the airport as the last stop. Food at Lost in Helsinki (cafe & restaurant at the hotel) is awesome. I love their cafe latte. It has a very cosy athmosphere with different kinds of sitting alternatives there. Rooms are very well decorated. The restaurant manager I guess who stayed for years at Katmandu was interested with us profoundly. She has a very gentile & kind approach with her customers. Recep & Necip, two brothers, helped us so much at the hotel. The basic feature of the hotel is the happiness and the smile you feel at the service. Feel like at home. Thanks a lot. I will definitely come back again.

I have stayed several times in this hotel, something was changed. Air conditioners sound was terrible, so loud. I Could not sleep without hearing protection. This was business trip, i have to change hotel to my next trip.

The location of this hotel in Helsinki is perfect if you wish to spend time and move around at the city centre of Helsinki. The appearance of the hotel is not the most traditional or luxurious one but everything works very well and the atmosphere is very friendly and nice. Breakfast is also nice and the food at the restaurant good as well. Great for business - but I might not bring my family to this hotel because of the location and the fact that there is a popular restaurant downstairs.

This is a hotel in good location near to railway station. We have been here couple times, and rooms are always clean and staff are helpful. Also price is suitable. They have made some changes in restaurant services, and now food wasn´t so good as it was year ago. Breakfast was quite normal finnish breakfast.

Hard to judge value for money as everything is relatively expensive in Finland. Unusual reception as appears to be a bar with coffee shop adjoining internally, only small hotel reception next to staircase. Room spacious but relatively small bathroom and unusual room layout likely due to being corner location of building. Easy to get around Helsinki on foot from this location.

Convenience location in the town center. Well trained employees, they speak English very well and help customer nicely. No elevator in the hotel. You have to carry luggage to second floor. Breakfast is good.

Kaisaniemenkatu 3 Helsinki

Hotel highlights

  • Walking distance to Ateneum Art Museum and Helsinki Cathedral
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining

Located in Helsinki City Centre, Best Western Hotel Carlton is adjacent to Ateneum Art Museum and within a 10-minute walk of other popular attractions like Helsinki Cathedral. This 21-room, 3-star hotel has free breakfast, free in-room WiFi, and a 24-hour business center. It's in central Helsinki and also a short walk from Senate Square and Kiasma Museum of Contemporary Art.


Start your day off right with a free buffet breakfast offered each morning. Sit down for a leisurely bite to eat at the onsite café, or enjoy a drink at the bar/lounge. Get a pick-me-up at the coffee shop/café.


The 21 rooms are soundproofed and have an array of amenities, including coffee makers, free local calls, and portable fans. TVs come with digital channels, and guests can stay connected with free WiFi. Other standard amenities include hair dryers and desks.

Property features

Best Western Hotel Carlton features free WiFi in public areas, a meeting room, and a 24-hour business center. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a computer station, express check-in, and express check-out.

Room options

Standard Room, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 2

Standard Room, 1 Single Bed, Non Smoking

Twin 1 | Sleeps 1

Standard Room, 2 Twin Beds, Non Smoking, No Windows

Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

58% of guests recommend this hotel

Total of 213 reviews