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Super 8 - Helena

2.0 out of 5.0

Recent guest reviews

night 1: Mother in-law got bit by something while sleeping (we assume bed bugs). we told office staff about it after she got bit again when we came back after an outing during the day. They moved us to another room on another floor. night 2: Mother in-law got bit again by something. We contacted office staff but there was no rooms available. We where told to contact our travel agent and request a refund and they would confirm a no charge policy for the 2 nights of our stay. We found lodging elsewhere.

barely acceptable, not clean, toilet leaks floor sticky

Dirty room, cleaning crew did not empty trash bins, did not replace shampoo, soap, or coffee on last day.

Two very small and hard pillows in the room. The room smelled moldy and appeared unclean. The coffee packets were opened. Unpleasant experience.

Room was not very clean, tub was stained, bed covers were spotted.

Was quite. The bed spread was dirty and the one wall had something splattered on it. The coffee pot did not work.

The price was right, the service was good. Breakfast was hot, varied, and good.The hotel apperence from the outside looked a little tough, but the room inside was good.

It was a great stay for the price the staff was nice and the even checked the parking to make sure our car was safe

Upon arrival, we were checked into the wrong room type, even when it was clearly stated what type of room we reserved. We had to be moved 3 times because rooms were dirty. Garbage left on the floor, room not vacummed, stained comforters, dirty showers and bathrooms. It was terrible!!!!!!!! Never staying there again!

The hotel was VERY run down. The staff was friendly but cleanliness was marginal and room very noisy.

The beds and pillows were comfortable and the check in clerk was very friendly.

I have stayed in a lot of inexpensive hotels this summer. This was the nicest one. There was no carpet to get moldy or absorb unpleasant odors, the bedding was what could be easily washed regularly, there were an adequate number of towels. The WiFi worked extremely well. There was no attempt at luxury, but that's not what I wanted to pay for. It couldn't have been better.

The hotel was only half full but we were still placed on the third floor as far away from the elevator as you could possibley be. There was no hot food (eggs or sausage) for breakfast. There was very little for breakfast. It was not like other Super 8,s I have stayed in, and I have stayed in many..

The hotel staff was helpful and the room was clean and comfortable

We have stayed at many super 8s in the past, this is one we will not ever be returning to. The only staff that was friendly was the lady who checked us in otherwise they were all very unhelpful and could care less. It felt as if they were on a prison sentence. The continental breakfast was the worst I have even had. Would not recommend staying there.

Don't ask for a extra push in bed on wheels, costs $15 and is absolutely useless.

Everything good except rude staff. Definitely recommended.

Card key did not work. Staff promptly left front desk to assist. Lock was broken and new keys and room was quickly assigned. Helpfulness was impressive.*

Short stay hotel, great location and staff was amazing.

The first room had plumbing problems. The sink wouldn't drain. The water turned rust color. That turned out to be city problem. Finally stayed in the 4th room offered but still had to buy bottled water to drink. That room was okay except the TV didn't work.

2200 11th Ave Helena MT

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center

Super 8 - Helena places you within a mile (2 km) of Montana Historical Society Museum and Holter Lake. This 102-room motel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. Montana State Capitol and Missouri River are also close to this Helena motel.


Dining

Start your day off right with a free continental breakfast offered each morning.


Rooms

Super 8 - Helena's 102 rooms are air-conditioned and provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and LED TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include free local calls, safes, and desks.


Property features

At Super 8 - Helena, guests have access to a fitness center, free WiFi in public areas, and 2 meeting rooms. A stay here includes free parking. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include free newspapers and laundry facilities.

Room options

Standard Room, 2 Queen Beds

Queen 2 | Sleeps 4

Standard Room, 1 King Bed

King 1 | Sleeps 2

Standard Room, 1 Queen Bed, Accessible

Queen 1 | Sleeps 2

Guest reviews for Super 8 - Helena

Everyone (13) Couples (10) Business (8) Family (14) Friends (4) Other (8)
3

bugs

Everyone

night 1: Mother in-law got bit by something while sleeping (we assume bed bugs). we told office staff about it after she got bit again when we came back after an outing during the day. They moved us to another room on another floor. night 2: Mother in-law got bit again by something. We contacted office staff but there was no rooms available. We where told to contact our travel agent and request a refund and they would confirm a no charge policy for the 2 nights of our stay. We found lodging elsewhere.

By on Jun 11, 2017

Review comment responded on Jun 15, 2017

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager

2

not very clean

Everyone

barely acceptable, not clean, toilet leaks floor sticky

By , from MT on Mar 13, 2017

Review comment responded on Apr 26, 2017

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

3

you get what you pay for

Everyone

Dirty room, cleaning crew did not empty trash bins, did not replace shampoo, soap, or coffee on last day.

By , from Montana on Mar 12, 2017

Review comment responded on Mar 14, 2017

Dear Guest, Thank you for staying with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager

2

pillow shortage?

Everyone

Two very small and hard pillows in the room. The room smelled moldy and appeared unclean. The coffee packets were opened. Unpleasant experience.

By , from Mt on Mar 11, 2017

Review comment responded on Mar 13, 2017

Dear Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Thank you so much for your business and we look forward to seeing you in the future. Kind Regards,

3

convenient location.

Everyone

Room was not very clean, tub was stained, bed covers were spotted.

By , from Colstrip, MT on Feb 19, 2017

Review comment responded on Feb 21, 2017

Dear Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Thank you so much for your business and we look forward to seeing you in the future. Kind Regards, General Manager

5
Everyone

Was quite. The bed spread was dirty and the one wall had something splattered on it. The coffee pot did not work.

By on Feb 8, 2017

Review comment responded on Feb 10, 2017

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager

4

nice hotel close to my comvention

Everyone

The price was right, the service was good. Breakfast was hot, varied, and good.The hotel apperence from the outside looked a little tough, but the room inside was good.

By on Jan 15, 2017

Review comment responded on Jan 18, 2017

Dear Guest, Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind Regards, General Manager

4
Everyone

It was a great stay for the price the staff was nice and the even checked the parking to make sure our car was safe

By on Nov 20, 2016

Review comment responded on Dec 8, 2016

Dear Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, General Manager

1

terrible

Everyone

Upon arrival, we were checked into the wrong room type, even when it was clearly stated what type of room we reserved. We had to be moved 3 times because rooms were dirty. Garbage left on the floor, room not vacummed, stained comforters, dirty showers and bathrooms. It was terrible!!!!!!!! Never staying there again!

By on Oct 25, 2016

Review comment responded on Nov 19, 2016

Hello, thank you for the review.Sorry for the inconvein ence.we are upgrading the motel.so things will be taken care of in near future.Once again sorry for thetrouble.

2
Everyone

The hotel was VERY run down. The staff was friendly but cleanliness was marginal and room very noisy.

By on Oct 11, 2016

Review comment responded on Nov 19, 2016

Hello Valued Guest Thank you for review. Sorry for inconvenience. We re upgrading hotel Have a nice day.