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Castle Kona Bali Kai , a Condominium Resort

3.0 out of 5.0

Recent guest reviews

Not happy, the broken a/c was the least of our problems, the roaches were the worst , at night they would come out the baseboards and swarm the floor, no batteries in the smoke detector, bed was hard as the floor, and squeaky, the bathroom looked like it needed to be replaced, they held together the toilet paper holder with a plastic bag tied in a knot, staff was cold, the locals are always awesome!!! They have a corner store next to it, nicest lady ever, free bag of ice with any purchase , and the yard was nice and kept up and great tide pools in front of hotel, grass not really sand to layout on, but very unpleased with the whole stay. I understand roaches and bugs are part of the island , but a infestation of this magnitude resulted of them coming home in our suitcases so if you don't want your house to get infested stay somewhere cleaner, I'm sad I chose this place because i was being thrifty. stay at hapuna beach resort! Best ever! Nicest beach on the big island!

Imagine after 11 hours of flying to get to your hotel just before midnight to be faced with a room that had dirty dishes, hair in the bathroom sink, no towels, bed unmade and three levels up with your luggage and no elevator. Needless to say I was absolutely floored that after paying for this room for a week that it was in this dirty condition. I had to go to another hotel and book a room there. I ended up staying at the other place - Sheridan - and was lucky that Ortbitz had refunded the money. I'm still in a daze that this could have ever happened to a traveler that was so excited to be on a vacation in Hawaii.

The room was a disappointment. We arrived after office hours which close at 8 p.m. We were instructed to use the white telephone outside the building to get a room number and combination for the key box. We did not get instructions as to where the room was located..... just a room number...we're lucky that there was another customer nearby that showed us where the building was which we never would have found on their own, the building was across the street and several buildings down. Once we found the room it took us 20 minutes to open the key box on the door. When the door opened we were blasted with an overwhelming smell of mildew. Now it is really late past 12am. We contracted Orbitz and made arrangements to find another hotel. Met with Management first thing in the morning and checked out.

Excellent view. Staff was so nice & helpful. Will definitely return

Very relaxing time watching surfers catching waves and turtles at waters edge all viewed during breakfast from balcony, and throughout the day.

My only concern was that there was no air conditioning in the oceanfront units. There were several ceiling fans that were nice but i needed the AC.

I have stayed here many times, and have generally have a good experience. this week, however, it was different. It was obvious that the room had not been cleaned since the last occupants checked out. The bed was made, but there was...ummm...evidence that the toilet had not been cleaned, and the bathroom sink had been similarly neglected. There was also food left in the refrigerator. I have probably stayed here five or six times in teh past, and have never had any issues like this before. One of the most irritating things about this is that the facility charges guests a minimum fee of $40 for cleaning on top of their other charges.

I showed up and they did have a room for me. When they found one they didn't want to honor the rate I booked and paid. At checkout they tried to charge me for fees and taxes that were already included and paid when I books. Staff was very rude and unhelpful.

The hotel was located right on the beach with the crashing waves out your balcony door. The extra fee for ocean front view is well worth the money. The hotel staff is very friendly and you can always find staff and hotel security which makes you feel secure. The hotel has 4 gas grills located in the back ocean side which are always clean and maintained daily. The front desk lady was real nice and very helpful. Plenty of parking and the views are amazing.

Condo units with small pool but right by the ocean. Had parking.

We thought the room was clean and the facilities were maintained, but we wished that they were more forthcoming with their description about what you received. First you have to go their FAQ page to find out that you were getting charged a cleaning fee, we didn't find out until we checked in. You have to pay extra if you want maid service REALLY, they describe the units as beach side and mountain side, nothing is said that the mountain side being across the street.

I stay at this hotel everytime I visit this town. It's very homey and comfortable. But this time, I was unhappy with the cleanliness of my room.

Shower was cold entire time I was there, Could not seem to fix it. Room could have cleaner

Not a bad stay for business. The shower was cold entire time I was there. Not overly clean.

Fantastic location right on a cove in the Kona shoreline near world class snorkeling beaches and reefs. Super budget minded value considering its superb location, decent condo amenities, good hotel services, and very convenient resources for family needs. We love the freedom and cost savings of condo vacationing on the Big Island, and this is the best we have come across yet.

I paid $40. for maid service and didn't receive any. I'm not pleased. I have to stay 7 days to have that service. What the heck I know what it's like I used to do housekeeping work. I believe that I should get 1/2 of my money back. I will let others know not to stay at KBK.

We were greeted with warm hospitality and cordiality. Our unit was clean, comfortable and met our needs perfectly. We determined that we would recommend Kona Bali Kai to our friends and family and that we would certainly stay here again. The cost was also very fair. Mahalo!

wonderful ocean view, double sliding doors to the patio, large patio, very nice; had all we needed

Nice place to stay. Clean and comfortable. Stayed two extra days.

Maybe it's just me, but when I pay near $200 for a room, I expect luxury. Yes, it's close to Kona's beach and tourist area, yes, it's Hawaii, yes, paradise is right across the street. The buildings and interiors are old and show it. There was a $20 extra charge (on top of the $180 for the room) for cleaning, and the place could have been cleaner. All in all, it was a good experience, just overpriced.

76-6246 Alii Dr Kailua-Kona HI

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool
  • Laundry facilities

Located within a mile (2 km) of Magic Sands Beach, Castle Kona Bali Kai , a Condominium Resort is within 2 miles (3 km) of Sadie Seymour Botanical Garden. This 3-star condo property welcomes guests with 48 rooms and conveniences like an outdoor pool, free in-room WiFi, and free self parking. On the beach, the condo is also close to Hulihee Palace and Kahalu'u Beach Park.


Rooms

All 48 condos feature kitchens and balconies, and there's space to spread out with living rooms and dining areas. TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms have hair dryers and free toiletries. Coffee makers, free local calls, and ceiling fans are other standard amenities.


Property features

At Castle Kona Bali Kai , a Condominium Resort, guests have access to an outdoor pool, a spa tub, and free WiFi in public areas. Free parking is included with your stay. Front-desk staff can assist with tours/tickets and securing valuables. Other amenities at this beach condo include free newspapers, laundry facilities, and barbecue grills.

Room options

Suite, 1 Bedroom, Mountainside

Queen 1 | King 1 | Sleeps 4

Suite, 2 Bedrooms, 2 Bathrooms, Oceanfront

King 1 | Queen 1 | Sleeps 6

Suite, 1 Bedroom, Oceanfront

Queen 1 | King 1 | Sleeps 4

Studio, 1 King or 1 Queen Bed, Partial Ocean View

King 1 | Queen 1 | Sleeps 2

Guest reviews for Castle Kona Bali Kai

Everyone (7) Couples (44) Business (6) Family (22) Other (5) Friends (10)
1

roach infested, dirty , outdated ..

Everyone

Not happy, the broken a/c was the least of our problems, the roaches were the worst , at night they would come out the baseboards and swarm the floor, no batteries in the smoke detector, bed was hard as the floor, and squeaky, the bathroom looked like it needed to be replaced, they held together the toilet paper holder with a plastic bag tied in a knot, staff was cold, the locals are always awesome!!! They have a corner store next to it, nicest lady ever, free bag of ice with any purchase , and the yard was nice and kept up and great tide pools in front of hotel, grass not really sand to layout on, but very unpleased with the whole stay. I understand roaches and bugs are part of the island , but a infestation of this magnitude resulted of them coming home in our suitcases so if you don't want your house to get infested stay somewhere cleaner, I'm sad I chose this place because i was being thrifty. stay at hapuna beach resort! Best ever! Nicest beach on the big island!

By , from santa barbara ca on Jun 17, 2017

1

i would not recommend staying here

Everyone

Imagine after 11 hours of flying to get to your hotel just before midnight to be faced with a room that had dirty dishes, hair in the bathroom sink, no towels, bed unmade and three levels up with your luggage and no elevator. Needless to say I was absolutely floored that after paying for this room for a week that it was in this dirty condition. I had to go to another hotel and book a room there. I ended up staying at the other place - Sheridan - and was lucky that Ortbitz had refunded the money. I'm still in a daze that this could have ever happened to a traveler that was so excited to be on a vacation in Hawaii.

By , from Denver, Colorado on Jan 23, 2017

1

not what we expected

Everyone

The room was a disappointment. We arrived after office hours which close at 8 p.m. We were instructed to use the white telephone outside the building to get a room number and combination for the key box. We did not get instructions as to where the room was located..... just a room number...we're lucky that there was another customer nearby that showed us where the building was which we never would have found on their own, the building was across the street and several buildings down. Once we found the room it took us 20 minutes to open the key box on the door. When the door opened we were blasted with an overwhelming smell of mildew. Now it is really late past 12am. We contracted Orbitz and made arrangements to find another hotel. Met with Management first thing in the morning and checked out.

By on Nov 28, 2016

5

nothing compares to living oceanfront!!!!

Everyone
Sunset Kona Sunset shopping

Excellent view. Staff was so nice & helpful. Will definitely return

By on Nov 5, 2016

5

great time from balcony at waters edge

Families

Very relaxing time watching surfers catching waves and turtles at waters edge all viewed during breakfast from balcony, and throughout the day.

By , from So. Cal on Sep 22, 2016

4

1 mile

Everyone

My only concern was that there was no air conditioning in the oceanfront units. There were several ceiling fans that were nice but i needed the AC.

By on Aug 15, 2016

3

usually good

Everyone

I have stayed here many times, and have generally have a good experience. this week, however, it was different. It was obvious that the room had not been cleaned since the last occupants checked out. The bed was made, but there was...ummm...evidence that the toilet had not been cleaned, and the bathroom sink had been similarly neglected. There was also food left in the refrigerator. I have probably stayed here five or six times in teh past, and have never had any issues like this before. One of the most irritating things about this is that the facility charges guests a minimum fee of $40 for cleaning on top of their other charges.

By , from Utah on Jul 16, 2016

1

do stay here.

Everyone

I showed up and they did have a room for me. When they found one they didn't want to honor the rate I booked and paid. At checkout they tried to charge me for fees and taxes that were already included and paid when I books. Staff was very rude and unhelpful.

By on May 6, 2016

5

20 year anniversary

Couples

The hotel was located right on the beach with the crashing waves out your balcony door. The extra fee for ocean front view is well worth the money. The hotel staff is very friendly and you can always find staff and hotel security which makes you feel secure. The hotel has 4 gas grills located in the back ocean side which are always clean and maintained daily. The front desk lady was real nice and very helpful. Plenty of parking and the views are amazing.

By on Apr 24, 2016

4

kona

Families

Condo units with small pool but right by the ocean. Had parking.

By on Dec 4, 2015