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Hampton Inn and Suites Laurel

2.5 out of 5.0

Recent guest reviews

This was our 2nd stay at this location, front desk clerk was friendly and prompt. I slept like a baby, bed was so comfortable. Will stay there again in the future.Try this location, you won't be sorry !!!

It was a little tricky to find--street is right after the exit. Follow signs for the hospital and you won't get lost. Very nice rooms. Large. Clean. Nice coffee/microwave/fridge area. Friendly staff. Its off of a main street that has lots of restaurants and even a grocery store.

We stayed here 1 night while on a road trip. Super clean. Staff very friendly, helpful and knowledgeable of the area. Highly recommend for a short stay or extended stay. Only small catch which didn’t bother me was the pool water was extremely cold so my daughter was disappointed she couldn’t swim.

Easy to get to and a very well kept property. Entire staff was very nice and accommodating. The room was clean and climate control was good. We had breakfast and it was the standard fair but was good- fruit was very fresh and the area was very clean.

Very accommodating in a pinch. Staff were amazing and kind. Boys loved the pool, a little cold for my taste. Breakfast was fresh and hot with lots of options. We will definitely stay again on our next trip to town!

My hotel room was very clean and comfortable Front desk personnel were very friendly and helpful. The only issue was with staff in charge of complimentary breakfast. When I told her that the orange juice was out, she put a sign “OUT” on it instead of providing OJ for me and other guests.

I’m sure this is one of the better options in town, however I do think it’s overpriced for what you’re getting. Staff was nice, room was average and the indoor pool was freezing cold. The location was great, it’s close to food and shopping and not far from downtown.

Bathroom still had toiletries from previous occupant in shower, housekeeping left bar of soap in soap dish on bathroom counter. Cleaning rags left in room and bathroom. Tub was not cleaned. Housekeeping needs to do a once over check to make sure everything is completed before they finish with a room.

This was a clean Hampton and we slept well. There was an odor that varied as you were in different areas. It had a slight sewer, paper mill, musty smell. The breakfast was great. The staff were nice. Convenient to the interstate and close to restaurants and shops.

I am not normally one to write bad reviews, as I realize no one or no business is perfect and makes mistakes. I also realize that this is a Hampton Inn...where expectations should be on the low side because the bed sheets are generally scratchy and the walls are paper thin. However, if I could rate 0 stars, I would because I have never had a customer experience quite like the one I had with the staff at Hampton Inn in Laurel, MS. Long story short, the hotel charged me twice for my stay. Instead of working to solve their mistake when I first called to report the issue, they refused to take the blame and said there was simply nothing they could do. After getting my bank involved, they reluctantly began to look into it (at their own leisurely pace.) On several occasions, the staff (several people in separate phone calls) raised their voice to yell at me over the phone, deeply sighed as I asked for simple requests such as receipt confirmations, interrupted me, and even hung up on me. The general manager, Marilyn, being one of these persons. If you HAVE to stay here or have to discuss any issues with the staff here, I suggest you request to speak with the assistant manager named Michael because he is the only level-headed person who works at this hotel. After the final phone call where the staff member taunted me to "go ahead" when I threatened to take the issue to the corporate level, I did just that. Corporate customer relations apologized profusely, obviously embarrassed for their branch and staff in Laurel, MS. They took over and handled the issue smoothly and calmly, like anyone who works in sales or a service industry should. As for this Hampton Inn in Laurel, you've been warned.

1509 Jefferson Street Laurel MS

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Located within a mile (2 km) of Daphne Park, Hampton Inn and Suites Laurel is within 2 miles (3 km) of Lauren Rogers Museum of Art. This 83-room hotel has conveniences like free breakfast, an indoor pool, and free in-room WiFi. Laundrums Homestead is also a short drive away.


Dining

Free hot/cold buffet breakfast is included with your stay.


Rooms

All 83 rooms feature coffee makers, ironing boards, and desks. Guests can expect free WiFi and flat-screen TVs.


Property features

Guests of Hampton Inn and Suites Laurel have access to an indoor pool, a fitness center, and free WiFi in public areas. If you decide to drive, there's free parking. Additional amenities include conference space, coffee/tea in a common area, and laundry facilities.

Reviews from Trip Advisor

Trip Advisor aggregated rating

83.0% of guests recommend this hotel

Total of 308 reviews