Comfort Suites Laurel2.0 out of 5.0
Recent guest reviews
Front desk staff friendly and informative. Resturant within walking distance. Room was large with a sofa, large flat screen tv plenty of channels. Wifi works great. Beds comfortable with plenty of pillows. Plenty of towels and hot water in a good shower. Only downside a little hard to find if your not paying attention. Would stay here again.
Did not expect this out of a comfort suites. I stay in their hotels a lot while working on the road. But I will not stay at this dump again! Yes I accept full responsibility, I did not check TripAdvisor before booking! This is pure filth and it's not hidden...
Carpet old and stained. Shower tub leaked water to the floor. Toilet was not clean when we arrived. Rooms 113 thru 119 have windows facing a back neighborhood needs a private fence. Parking lot at the back is weird and crippy. Do not recommend anyone to stay here.
Checked into room, it was filthy. Bathtub was stained very badly. Floor was not vacummed. Literally balls of hair. Went to front desk and noticed hallways were dirty. They showed me two other rooms and the only one acceptable was a handicapped room. They had many other handicap accessible rooms. But manager would not allow us to move to one. Checked out went across the street to a best western and stayed there. CHOICE HOTELS is quickly losing my business. Diamond Elite customer
While our room appeared clean it was grungy (i.e. stained carpet, patched walls, a shower/tub so stained it cried out to be avoided. The entire hotel is in need of a complete an through overhaul. If I ran the Comfort Suites chain I'd ask that they either shape up or take my sign down - it reflects badly on the entire chain. The bed and breakfast was OK and the AC worked everything else just looked old and grungy.
The best thing I can say about this hotel is that the staff is super friendly and helpful. We stayed here using Choice Points and we are sorry we wasted them. The hotel is shabby and in a noisy location. The hotel needs a lot of repair and upgrades beyond a new coat of paint. Tiles in the bathroom were loose, there were dings on the walls painted over, and the electrical receptacles had nothing but loose sockets a true sign of age and potential hazard. I love Choice Hotels but found this one way below their standards.
Stayed here for four nights while doing business 1 1/2 hours away across border in Alabama. Just off I-59. Food and convenience within a very short walk. Place seemed almost completely empty all four nights. Lots of parking on three sides of Hotel but very dark lot(s). Front desk staff was friendly and efficient. The Hotel is layed out in a weird triangle pattern, signs showing room numbers are confusing and not helpful. The common areas and hallways are dirty and beat up, carpet ancient and worn. My Non-Smoking King Suite smelled oh so faintly of the ominpresent cigarette stink, not near as bad as many Choice Hotels. Otherwise the room was clean, nicely furnished, totally quiet every night. Direct TV with over 100 channels. The AC / Heater worked great and was quiet. The breakfast was good each morning, hot sausage / eggs, waffle maker, good choice of juices / cereal. The young lady who attended the breakfast did a great job and was friendly. Price was around $100 total / night. About 2 1/4 hours to New Orleans Airport from here. Recommend this Hotel as a good place to stay about 1/3 of the way from New Orleans to Birmingham.
ZERO HOSPITALITY! We had over 15 rooms booked for a youth baseball tournament and they acted like the kids were animals. They complained about them being in the pool all the time. (Hello it's hot and they are 10yrs old) The front desk acted like it was such a "bother" every time we asked for anything! Our rooms were never serviced the entire time. We had to leave the garbage and cans outside in the hall to get them emptied. I asked for new towels every morning and didn't get them till late afternoon. The washing machine jammed and they refused to give me my money back. The parents used the lobby for meeting area and the staff complained about that. They complained when the parents hung out outside under the portico (it was raining and no where else to go). And it's not like this is a busy destination with a line of people waiting to check in. I've stayed in hotels w/ groups before for baseball and motorcycle events, and every one of them worked with the group there.....NOT this place. The worst hospitality I've ever seen. I would never recommend this hotel. There are other options right down the road
As a musician traveling from point A to point B, I checked in late, and the front desk person was great, went to the room, showered and slept and was out by 7am. No problems here. I did not go to inspect the hotel. The AC was on and great when I arrived, the water was hot and the TV worked, as well as that fancy electricity. I use this chain across the country because I know what to expect every time I go.
My sister and I stayed here for one night. Sure, it's an older hotel and yes there were a few stains on the carpet. It was late when we went to bed and the next morning my sister yelled for me to come to the bathroom. She pulled back the shower curtain and oh my goodness......... black mold everywhere! We called the clerk from the front to come and take a look. She brought the housekeeper with her and began telling us that what we were looking at was grout! Now, I tried every way to make her SEE what we were talking about but over and over she stated that this bathroom was one of the "New remodels" and we were seeing grout. My sister showed her a washcloth with black on it and the clerk STILL would not budge on the grout. Now I'm having my intelligence insulted. We then showed her the nasty dirty floor. Nope, that was grout too. As we exited the hotel not completing our reservation. I suggest the local health department pay a visit to this hotel and check out all of the rooms.
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Outdoor pool
Comfort Suites Laurel places you within 2 miles (3 km) of Daphne Park and Lauren Rogers Museum of Art. This 65-room hotel has conveniences like free breakfast, an outdoor pool, and free in-room WiFi. It's in central Laurel and also a short drive from Laundrums Homestead.
Free buffet breakfast is included with your stay.
The 65 individually decorated rooms feature kitchenettes with refrigerators and microwaves. Guests can enjoy cable TV and stay connected with free WiFi and wired Internet. Select Comfort beds grant a restful night's sleep and bathrooms offer hair dryers. Other standard amenities include sofa beds, coffee makers, and free newspapers.
Guests of Comfort Suites Laurel have access to an outdoor pool, a fitness center, and a sauna. If you decide to drive, there's free parking. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.
Reviews from Trip Advisor
26% of guests recommend this hotelTotal of 52 reviews