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Red Lion Hotel Cromwell

3.0 out of 5.0
  • Free WiFi in rooms and ...
  • Free parking
  • Onsite dining
  • Indoor pool

Recent guest reviews

Nice big hotel and a good service but ice ma Hines out of service and the elevator as well

no coffee pot in room, had to keep after housecleaning staff not doing a good job with room could of been better I was in a handicapped room which I didn't request a change 1 elevator working for 4 floors of guest, I stayed their last year around this time last year and the difference between last year and this year was like night and day,

The cleaning staff is extremely loud in the morning... speaking to each other from one end to the other. Rooms are old and dark and very dated! The front end staff were not friendly basically just there to do a job.

Now this was upscale beautiful and comfortable. Indoor pool was fun and in use. Hot tub was out of order while there but we lived. Rooms were cozy and staff awesome. It is a big place used for events so a lot of ppl in and around hotel i enjoyed this place

It was great. Friendly staff, clean rooms and extensive lounges and the like. Swimming pool, hot tub, bar etc.

Hard to get temperature right without fan blowing right on you all night. Bed and bedding was just ok. Restaurant had terrible service. Hardly no one there and they kept messing up orders or having huge delays for everyone in the room. The ambience of the pool, conference rooms, reception area etc. was very nice. Everything else, very average.

Very spacious and quiet. But it is old and dark inside, looks like not that clean and not renovated at all.

Overall good location. Hotel could use some updating.

Hotel is dated. Bathroom is tiny. Shower rofld was ready to fall off. Pink tile from 1980 in the bathroom. Definitely not a 3 star hotel. Morw like a 2

Location was good and convenient to where we needed to big

My room was on the first floor(118) and the first thing to notice was that the electronic lock didn't release fully so I had to slam the door to get it open. When the door was finally open the room smelled of damp towels, at random times I'd find small puddles of water on the tile floor with no evident source. The overhead light cover in the bathroom was partially missing with a crack extending from the 4" hole. The bed was comfortable and the fixtures worked as expected but overall was not an experience I expected from a Radisson.

Nice hotel. Staff was great. Only one problem: bathtub floor was not safe as it was very slippery as I traveled with my 70 year old mother. Luckily, there was a shower bar but a mat or safety skids are needed.

Rude people making noise at all hours of the night,drunk,yelling,laughing running in the halls,it made for a tough nights sleep

This was a half way stop for us with 3 kids. We called for extra item and the response was very quick. The room was great

Staff was very helpful. I asked to have a fridge added to my room and they were very accommodating. The front desk tried to match my needs for quiet with the best wing of the hotel to achieve that. Decent! The coffee packets in the room were fine (though I wished for easy access to refills in the early am) and they staff were really nice. I'll come again for sure. Just wanted more easy good coffee options available first thing - I went out to the nearby Dunkin Donuts to get the basics and avoid the extras....

Excellent staff and perfect location for quick overnight stay. Great dinner in dining room!

FANTASTIC STAY...KIDS LOVED THE POOL, AND THE SERVICE WAS VERY DETAILED. WE'LL BE BACK.

Internet only worked in hallway. Hotel smelled of clorine. They missed my wake up call. Maid failed to show one of two nights.

The staff was very helpful. I attended a convention for 2 days. The area has a lot of restaurants within a few miles. The room was very clean when we got there. The bath was amazing, because it was big enough to actually fit in. The staff kept the coffee pots fully stocked and had water and iced tea out for the convention all day. I thought it was a great weekend. The value of the room was worth while. I did not go in the pool, but it appeared and clean. The bed was very comfortable. And they even give you the eye sleeper covers!! I would recommend hosting an event at the Crowne Plaza or just spending a few nights. All and all a great experience.

100 Berlin Rd Cromwell CT

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Red Lion Hotel Cromwell places you within a 10-minute drive of popular sights such as Dinosaur State Park and Brownstone Exploration & Discovery Park. This 215-room, 3-star hotel has a restaurant along with conveniences like an indoor pool and a 24-hour fitness center.


Dining

This hotel serves as home to a bar, along with a restaurant that specializes in American cuisine. Savor a meal from the comfort of your room with room service. Start each morning with cooked-to-order breakfast, available for a fee from 6:30 AM to 10:30 AM.


Rooms

A TV comes with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include free local calls, free bottled water, and an ironing board.


Property features

Guests staying at Red Lion Hotel Cromwell enjoy an indoor pool, a 24-hour fitness center, and a sauna. You can take advantage of free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, conference space, and a business center.

Room options

Room, 2 Double Beds, Accessible

Full 2 | Sleeps 4

Room, 1 King Bed

King 1 | Sleeps 2

Room, 1 King Bed, Accessible (Roll In Shower)

King 1 | Sleeps 2

Room, 2 Double Beds

Full 2 | Sleeps 4

Guest reviews for Red Lion Hotel Cromwell

Everyone (13) Couples (2) Family (4)
4
Families Business Business Travelers

Nice big hotel and a good service but ice ma Hines out of service and the elevator as well

By on Jul 10, 2019

3
Everyone

no coffee pot in room, had to keep after housecleaning staff not doing a good job with room could of been better I was in a handicapped room which I didn't request a change 1 elevator working for 4 floors of guest, I stayed their last year around this time last year and the difference between last year and this year was like night and day,

By on Jun 29, 2019

Review comment responded on Jul 9, 2019

Dear Valued Guest-. Thank you for taking the time out of your schedule to post a review. We apologize that your experience was anything less than satisfying. We value all guest comments, and will be sure to use them to improve our guest experience. First and foremost, I would like to apologize that you experienced this cause and hope that one day you can revisit us in the future. The issue has been addressed with the appropriate departments. I am certain a future stay with us will exceed your expectations.

2
Everyone

The cleaning staff is extremely loud in the morning... speaking to each other from one end to the other. Rooms are old and dark and very dated! The front end staff were not friendly basically just there to do a job.

By on Nov 13, 2018

Review comment responded on Nov 17, 2018

On behalf of our entire team at Red Lion Hotel we apologize for the concerns you shared about your experience at this hotel. Your feedback is extremely valuable to us, as we strive to improve our property over the next few months. Our main priority is to be able to offer a very well maintained and comfortable atmosphere for our guests. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

4
Everyone

Now this was upscale beautiful and comfortable. Indoor pool was fun and in use. Hot tub was out of order while there but we lived. Rooms were cozy and staff awesome. It is a big place used for events so a lot of ppl in and around hotel i enjoyed this place

By , from Spring Valley NY on Aug 27, 2018

Review comment responded on Sep 3, 2018

Dear Jay, Thank you for visiting us at the Red Lion Hotel Cromwell. I hope we achieved our goal in making your stay memorable by providing outstanding service. We strive to make the experience at the Red Lion one you will remember forever. Therefore, your comments are very important to us

4

just needed a place overnight

Everyone

It was great. Friendly staff, clean rooms and extensive lounges and the like. Swimming pool, hot tub, bar etc.

By , from Maine on Mar 5, 2018

Review comment responded on Mar 8, 2018

Thank you for visiting us at the Radisson. I hope we achieved our goal in making your stay memorable by providing outstanding service.We strive to make the experience at the Radisson one you will remember forever. Therefore, your comments are very important to us

3

good for a conference, rooms just ok

Everyone

Hard to get temperature right without fan blowing right on you all night. Bed and bedding was just ok. Restaurant had terrible service. Hardly no one there and they kept messing up orders or having huge delays for everyone in the room. The ambience of the pool, conference rooms, reception area etc. was very nice. Everything else, very average.

By , from Maine on Oct 24, 2017

Review comment responded on Oct 27, 2017

Thank you for taking the time to complete our guest satisfaction survey. Every Guest is a Valued Guest, and we were delighted to be your chosen hotel during your recent stay. We are happy that you experienced exceptional Service as intended by our Staff. We sincerely appreciate your business and we value the opinions of our guests. We hope to see you again when your travels bring you back to the area!

2
Everyone

Very spacious and quiet. But it is old and dark inside, looks like not that clean and not renovated at all.

By , from CT on Oct 10, 2017

Review comment responded on Oct 13, 2017

Dear Guest, Thank you for your feedback and for taking the time to write about your experience. We are happy to read that you enjoyed your stay with us . We look forward to your next stay.

3

a bit dated

Everyone

Overall good location. Hotel could use some updating.

By , from louisiana on Oct 8, 2017

Review comment responded on Oct 13, 2017

Dear Guest, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us . We look forward to your next stay.

3

was cheap

Everyone

Hotel is dated. Bathroom is tiny. Shower rofld was ready to fall off. Pink tile from 1980 in the bathroom. Definitely not a 3 star hotel. Morw like a 2

By on Dec 20, 2016

Review comment responded on Dec 22, 2016

Thank you for taking the time to write a review in regards to your recent stay at the Radisson Hotel Cromwell As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for letting our property show its age. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Sincerely, Agata Tesmer | Front Office Manager

5

location was good and convenient to where we neede

Everyone

Location was good and convenient to where we needed to big

By on Oct 11, 2016

Review comment responded on Oct 16, 2016

Thank you for taking the time to write a review in regards to your recent stay at the Radisson Hotel Cromwell. Thank you for your kind words regarding our staff as we pride ourselves in delivering service so memorable! On behalf of our entire team at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Agata Tesmer | Front Office Manager

Red Lion Hotel Cromwell

100 Berlin Rd, Cromwell, CT 06416
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.