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Baymont Inn & Suites Manchester - Hartford CT

2.5 out of 5.0

Recent guest reviews

Very nice, Very clean, Been to them all in the Manchester area. The BEST .. Thank you

Staff was very accommodating. Room was large. Close to family and where I needed to go.

The actual room was modern, clean and comfortable but the lobby and hallway decor was strange. It looks like a tag sale exploded inside...lots of clutter, turtle tank and very old fashioned fish pond...pictures of celebrities all over the hallway walls, vintage/old furniture and decor everywhere. Once you get past the lobby and hallways the rooms are modern, clean and comfortable. During our stay the computer and room key card systems were down and we had to be let in our room by staff but they couldn't have been nicer or more accommodating.

The staff was very nice and friendly. We checked in on Saturday morning and the first thing we noticed was that the ATM was out of order. We asked for a roll away bed and they didn't have any available. Ok the ATM isn't working and no roll away bed because they are full, no big deal. We get to the room, and my daughter notices the toilet won't flush, so we call the front desk and they bring us a plunger. I'm thinking I'm on vacation and I really do t want to spend my time plunging a hotels toilet, but we were told they have no maintenance people onsite at that time and they aren't allowed in the room. The next night we get back to the hotel about 1am and I notice there is no hot water. I call the front desk and tell them this. I was told there are no maintenance people on site and she can change our room, or put down a note and let them know in the morning. It's 1am and we don't want to pack our stuff up to change rooms, so we opt for the note and it being fixed in the morning. I told my wife, that's weird I'm not sure how changing our room would resolve it, typically if there is a hot water issue at a hotel it would affect everyone, but maybe they are setup differently. Needless to say I woke up with no hot water and the whole hotel had no hot water, and it wasn't resolved until almost 2am. Now my next question, did the lady who recommmneded is changing rooms not notice that she didn't have hot water either? Hmm.... did she not use the restroom her entire shift?

The room was nice and very clean, staff was friendly.

This place was AWESOME rite down to the breakfast buffet. Rooms were huge, clean and comfortable. Staff was awesome!

This is the most awesome hotel ever! Memorobilia collections are everywhere, the breakfast is great and the staff (everyone of them) are friendly and outstanding!

My boyfriend and I stayed at the Baymont Inn for one night when we were visiting The Hale Homestead for a ghost tour. The hotel is fun and kitschy with lots of cool little decorations. There's water, lemonade and warm cookies when you walk in and the continental breakfast is more like a full breakfast bar. Great place for a quick stay, but the rooms aren't anything amazing. There wasn't a comforter on the bed, just sheet and blanket. Rooms were very clean and TV had plenty of channels. Overall had a great time!

A quaint and quirky little hotel. Not your average stuffy footprint like the large hotel chains. Have breakfast with Elvis and enjoy classic video games. Andre has an awesome personality and really knows hospitality! An overall great experience!

the staff went above and beyond arrived a little before check in time and was given a king instead of the qn we paid for breakfast was lots of choices of fresh fruit, yogurts, scrambled eggs, sausage, bacon, fresh waffles, coffee, juice

This hotel is great! The staff were all very friendly, the room was spotless, and the bed was comfy. Their decor in the hallways abs lobby is like a museum!! There is even a life sized Elvis statue. I enjoyed my stay and wish I booked two nights instead of just one.

I chose this location three years ago mostly for it's location. It is only a few minutes down the road from a friends family who we celebrate Christmas with every year.I have returned every Christmas since then. This being the third consecutive year my wife and I have stayed here it seems to feel more and more like a home away from home. The staff is great. Very friendly and eager to help. The rooms are clean and my only disappointment with them is the room decor and lighting seems to make the room feel dark and the shower water pressure is not the greatest. However the room is functional, clean and comfortable. Overall a great hotel for the money. I will most likely return to next Christmas.

Very helpful and friendly staff. Room was great and very clean. Best breakfast selections I have ever had available at any other hotel. Do not change anything ... You got it right!

firm beds plenty of pillows terrific price when you consider breakfast included

This is the second time I have stayed here when visiting friends for the Christmas holiday. The location is peprfect because it is smack dab in the heart of everything I need to do and everywhere I need to be. But it doesn't end there the rooms are well appointed and the staff is fabulous. I even recieved a Christmas card from the owner before I checked out Christmas day! Quite a nice touch.

Hotel was pretty good. We had a plugged toilet after we first got there but they remedied the situation right away. The bed was very comfortable. We didn't think it was a great value for the money.

I stayed at this hotel primarily due to it's location but not knowing much about the hotel I was a bit skeptical about the hotel before I arrived. It turned out I was in for a very pleasant surprise! The rooms were very clean and comfortable, the staff was excellent and the hotel does have a nice homey feel to it even for someone like me who had never been there before! This hotel truly was just what we needed and well above expectations! I will be back!

The hotel was clean and comfortable. I enoyed the memorablia in the lobby and on the floors.

There were 10 cars in the parking lot and they put us on the third floor (elevator was out of order) in a dirty room with a whole in the floor under the carpet and a disgusting bed. We left [...].

While the decor was interesting to say the least (three separate fish tanks in the lobby - one with a lone turtle) the hotel was average for the price. The lobby was very homey with a TV, books, board games & a cute cafe for breakfast. The room itself was average. The bed was extremely too soft & very used. Comforter had cigarette burns in it. You know you stay in a classy place when there is a bottle opener attached to the vanity in the bathroom. High speed internet did not work & the elevator was out of order - good thing I was on the 2nd floor. The best part of my stay was the free continental breakfast.

20 Taylor Street Manchester CT

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center

Located within a leisurely stroll of Connecticut Golf Land and Games, Baymont Inn & Suites Manchester - Hartford CT is within a few miles (5 km) of Shoppes at Buckland Hills. This 80-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking. Promenade Shops at Evergreen Walk and Manchester Parkade are also near this Manchester hotel.


Dining

Start your day off right with a free continental breakfast, served each morning from 6 AM to 10 AM. Order from room service to satisfy your hunger without leaving your room.


Rooms

All 80 individually decorated accommodations feature sitting areas. 27-inch TVs come with cable channels, and guests can stay connected with wired Internet and free WiFi. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other standard amenities include microwaves, refrigerators, and coffee makers.


Property features

Guests of Baymont Inn & Suites Manchester - Hartford CT enjoy a fitness center, free WiFi in public areas, and 5 meeting rooms. Free parking is included with your stay. Helpful staff can provide dry cleaning/laundry services and a safe deposit box at the front desk. Additional amenities include a conference center, a 24-hour business center, and coffee/tea in a common area.

Room options

Room, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 4

Room, 1 Queen Bed, Accessible, Non Smoking

Queen 1 | Sleeps 3

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 6

Room, 1 King Bed, Accessible, Non Smoking

King 1 | Sleeps 4

Guest reviews for Baymont Inn & Suites Manchester - Hartford CT

Everyone (6) Couples (9) Family (2) Friends (2) Other (2)
5

great hotel. clean. pinball machines galore. fun

Everyone

Very nice, Very clean, Been to them all in the Manchester area. The BEST .. Thank you

By , from Vermont on Apr 27, 2017

Review comment responded on May 5, 2017

Thank you for completing the survey regarding your recent stay at our property, and for your kind remarks on the status of clean and the quality of accommodation. It is rewarding that we met your satisfaction. We hope to see you again.

5

close to family

Everyone

Staff was very accommodating. Room was large. Close to family and where I needed to go.

By on Jan 8, 2017

Review comment responded on Jan 17, 2017

We are glad your stay was comfortable, thank you for acknowledging our staff's effort to provide an inviting ambiance in our property. We will do our best to make your next visit another fine experience. Kind regards.

4

clean comfortable room, strange decor

Everyone

The actual room was modern, clean and comfortable but the lobby and hallway decor was strange. It looks like a tag sale exploded inside...lots of clutter, turtle tank and very old fashioned fish pond...pictures of celebrities all over the hallway walls, vintage/old furniture and decor everywhere. Once you get past the lobby and hallways the rooms are modern, clean and comfortable. During our stay the computer and room key card systems were down and we had to be let in our room by staff but they couldn't have been nicer or more accommodating.

By , from New Jersey on Nov 12, 2016

Review comment responded on Nov 23, 2016

Dear guest, we thank you for your time in sharing with us your views following your visit here in our hotel. Please know that we value your business, we will do our best to make your next visit another comfortable experience. Your comment on our decor is noted, we appreciate your feedback. Kind regards.

1

no hot water almost 12 hours

Everyone

The staff was very nice and friendly. We checked in on Saturday morning and the first thing we noticed was that the ATM was out of order. We asked for a roll away bed and they didn't have any available. Ok the ATM isn't working and no roll away bed because they are full, no big deal. We get to the room, and my daughter notices the toilet won't flush, so we call the front desk and they bring us a plunger. I'm thinking I'm on vacation and I really do t want to spend my time plunging a hotels toilet, but we were told they have no maintenance people onsite at that time and they aren't allowed in the room. The next night we get back to the hotel about 1am and I notice there is no hot water. I call the front desk and tell them this. I was told there are no maintenance people on site and she can change our room, or put down a note and let them know in the morning. It's 1am and we don't want to pack our stuff up to change rooms, so we opt for the note and it being fixed in the morning. I told my wife, that's weird I'm not sure how changing our room would resolve it, typically if there is a hot water issue at a hotel it would affect everyone, but maybe they are setup differently. Needless to say I woke up with no hot water and the whole hotel had no hot water, and it wasn't resolved until almost 2am. Now my next question, did the lady who recommmneded is changing rooms not notice that she didn't have hot water either? Hmm.... did she not use the restroom her entire shift?

By , from riverside on Oct 13, 2016

Review comment responded on Nov 5, 2016

Dear Johnie, I am very sorry for the inconvenience you experienced. I escalated your review, I assure you that your concerns on the services and the manner you were responded by our staff will be evaluated by our management and will address accordingly. we hope to have the opportunity to serve you again soon. Kind regards.

5

very nice hotel

Everyone

The room was nice and very clean, staff was friendly.

By , from Boston, Ma on Sep 26, 2016

Review comment responded on Nov 23, 2016

Dear Ingrid, It is very heartwarming to learn that you enjoyed your stay with us. Thanks so much for the 5* rating and kind comment about your stay. We will do our best to make your next visit a better experience. Kind regards.

5

awesome place with amazing personal touches.

Everyone

This place was AWESOME rite down to the breakfast buffet. Rooms were huge, clean and comfortable. Staff was awesome!

By , from New York, NY on Aug 15, 2016

Review comment responded on Aug 19, 2016

Vinny, Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We are especially happy to share this review with our staff who work hard to ensure that you feel welcomed like family. We look forward to serving you again in the future!

5

awesome hotel!

GetawayWithFriends

This is the most awesome hotel ever! Memorobilia collections are everywhere, the breakfast is great and the staff (everyone of them) are friendly and outstanding!

By on Nov 17, 2015

4

fun overnight

Couples

My boyfriend and I stayed at the Baymont Inn for one night when we were visiting The Hale Homestead for a ghost tour. The hotel is fun and kitschy with lots of cool little decorations. There's water, lemonade and warm cookies when you walk in and the continental breakfast is more like a full breakfast bar. Great place for a quick stay, but the rooms aren't anything amazing. There wasn't a comforter on the bed, just sheet and blanket. Rooms were very clean and TV had plenty of channels. Overall had a great time!

By on Oct 28, 2015

5

great staff and customer service!

Couples

A quaint and quirky little hotel. Not your average stuffy footprint like the large hotel chains. Have breakfast with Elvis and enjoy classic video games. Andre has an awesome personality and really knows hospitality! An overall great experience!

By on Oct 27, 2015

5

beyond great value for your $

Couples

the staff went above and beyond arrived a little before check in time and was given a king instead of the qn we paid for breakfast was lots of choices of fresh fruit, yogurts, scrambled eggs, sausage, bacon, fresh waffles, coffee, juice

By on Oct 1, 2015