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Red Lion Harrisburg Hershey

3.0 out of 5.0

Recent guest reviews

Love the outdoor pool and playground!! The bar is a nice feature. Welcoming entrance area.

My family enjoyed our stay. The staff was friendly and helpful. The kids enjoyed the indoor and outdoor pools.

Staff was nice, pool was nice, food was ok, hotel needs a renovation!!! My friend forgot something in room and staff "has not found it" it was not a small item (bag of laundry)

The hotel was nice the staff was friendly and for the price there's a ton of cool amenities. My only downside was the room didn't have a refrigerator or microwave so we had no where to store the left over food the kids didn't eat nor microwave anything.

The Red Lion gave us accessibility to Hershey, Downtown Harrisburg and the airport. A large room and helpful staff. Location convenient but heavy traffic.

We stayed here after the rodeo it was nice great. However, the hostess that signed us in said there was free food being served with the crew coming from the rodeo. We went down and found out that we had to pay.

I stay at Red Lion every time I come home to visit my family. This past visit was the Friday before Xmas through Monday. The room was okay, but the buffet breakfast on Christmas morning was a nightmare. The restaurant attendant attentive, but clearly exhausted do to long hours and being overworked. The bacon on the buffet was uncooked and the eggs were over cooked. When I asked for decaf, he said he had to brew a batch and it still came to me cold. Not sure what happen there! Anyway, you all need to do a better job with scheduling during the holidays. In addition, you really should bring in a much more pleasant and better keep bartender. Overall, you all are making progress. But, you have much more work to do.

Much effort made on front end appearance. Dated carpeting and appearance as you got further away from main area. Room with plenty of room and beds comfortable. However, no refrigerator or microwave in room.

We checked in to a hotel expecting as advertised but it is very old and worn. The sofas in lobby are old and saggy, the tv has blue goo running down the screen - distracting from watching sports. The hallways have terrible and stained carpet, trim and doors that have been painted probably 100 times and chipped/dirty. The room had a stained carpet, uncomfortable bed and sofa and the very worst part was the room was bottom floor corner facing a very ugly wall! It was the worst room in the place with a disgusting patio. The place wasn't full but we got the worst room for some reason! I would not recommend this hotel as there are so many others that are nicer to choose from. When we go back for the RV show again, it won't be this place ever. I travel a lot and had Red Lion in WA not long ago and it was great so I chose this one thinking it would be just as nice but sadly that was not the case

I've stayed in this hotel for several times. My luggage was always rather heavy while the staff were always nice and helpful.

When we checked in it was 11pm and we were leaving thw next morning. So we did not check out the rest of the hotel. There was only one person at front desk ans there were groups of people checking in at the same time. It took about an hour to finally get us checked in. The room was pretty spacious and clean. Good for the price. I will stay there again.

It was a busy weekend so most hotels were booked, the red lion still had rooms available (at $160/night) the staff was extremely friendly and overall the cleanliness of the room and building was good. The ceilings were all slanted, rooms dated, and the wifi didn't work, which for $16O bummed me out but overall my list of complaints is small.

We stayed here to sleep and that's it. The kid pool play area looked nice and the pool, but we didn't have time to use it. Breakfast wasn't included, but they did offer a buffet for around $13. Food looked good but we didn't spend the money for it.

Overall not too bad. Room was nice, except it didn't come with a refrigerator. Pool was clean. Hot tub would have used a cleaning.

Room options

Standard Room, 1 King Bed with Sofa bed, Non Smoking (No Pets)

King 1 | Sleeps 4

Standard Room, 2 Queen Beds, Non Smoking (No Pets)

Queen 2 | Sleeps 5

Standard Room, 2 Queen Beds, Accessible, Non Smoking (No Pets)

Queen 2 | Sleeps 5

Standard Room, 1 King Bed with Sofa bed, Accessible, Non Smoking (No Pets)

King 1 | Sleeps 3

Guest reviews for Red Lion Harrisburg Hershey

Everyone (11) Family (3)
4
Families

Love the outdoor pool and playground!! The bar is a nice feature. Welcoming entrance area.

By on Aug 25, 2017

5

great stay

Everyone

My family enjoyed our stay. The staff was friendly and helpful. The kids enjoyed the indoor and outdoor pools.

By on Aug 21, 2017

2

close to hershey park

Everyone

Staff was nice, pool was nice, food was ok, hotel needs a renovation!!! My friend forgot something in room and staff "has not found it" it was not a small item (bag of laundry)

By on Jul 18, 2017

Review comment responded on Jul 29, 2017

Dear Valued Guest, Thank you for sharing your stay with us. We are sorry to read we were unable to find the bag of laundry left behind by your friend, If we locate it, we will certainly call you. Future renovations begin in the fall with new hallway carpet. Guest room carpets were just completed. Thank you for your business.

4

hershey

Everyone

The hotel was nice the staff was friendly and for the price there's a ton of cool amenities. My only downside was the room didn't have a refrigerator or microwave so we had no where to store the left over food the kids didn't eat nor microwave anything.

By on Jun 5, 2017

Review comment responded on Jun 28, 2017

Dear Ree, Thank you for offering us feedback of your experience with us. We're happy our service and amenities made your visit with us enjoyable. My apologies for not letting you know that we do offer complimentary refrigerators and microwaves. We will even put them in your room prior to arrival if requested. Thank you for your business. Kindest regards, Randall J. Stuart, CHA, CHME General Manager

4

crossroads in harrisburg

Everyone

The Red Lion gave us accessibility to Hershey, Downtown Harrisburg and the airport. A large room and helpful staff. Location convenient but heavy traffic.

By on Jan 16, 2017

Review comment responded on Feb 13, 2017

Dear Valued Guest, Thank you for sharing your Red Lion Hotel Harrisburg Hershey experience with us. We are happy to learn you found our property convenient for your travel needs. We are grateful for your business and look forward to serving you again should your plans bring you back to the Harrisburg Hershey area. Kind regards, Randall J. Stuart, CHA, CHME General Manager

4

nice hotel

Everyone

We stayed here after the rodeo it was nice great. However, the hostess that signed us in said there was free food being served with the crew coming from the rodeo. We went down and found out that we had to pay.

By , from Berwick, PA on Jan 16, 2017

Review comment responded on Feb 13, 2017

Dear Jenn, We appreciate your time and courtesies in sharing your stay with us. My apologies for the elevator bars. Once we were made aware of the situation, we quickly fix it. We did have concession food sales available after the rodeo and regret that you were informed there was free food. Thank you for your business. We hope to accommodate you again next year. Best regards, Randall J. Stuart, CHA, CHME General Manager

3

xmas 2016 stay

Everyone

I stay at Red Lion every time I come home to visit my family. This past visit was the Friday before Xmas through Monday. The room was okay, but the buffet breakfast on Christmas morning was a nightmare. The restaurant attendant attentive, but clearly exhausted do to long hours and being overworked. The bacon on the buffet was uncooked and the eggs were over cooked. When I asked for decaf, he said he had to brew a batch and it still came to me cold. Not sure what happen there! Anyway, you all need to do a better job with scheduling during the holidays. In addition, you really should bring in a much more pleasant and better keep bartender. Overall, you all are making progress. But, you have much more work to do.

By on Dec 27, 2016

Review comment responded on Dec 30, 2016

Dear Valued Guest, Thank you for taking the time to offer us feedback of your most recent visit with us. We regret to learn of your disappointment with our Christmas breakfast buffet. I accept complete responsibility for your less than satisfactory experience. We tried to give some of our team members extra days off to spend with their families, but in hindsight, I should have prepared much better. Your feedback will be used as a teachable moment and we will prepare much better during the Christmas holiday next year. Thank you for your business. We wish you and your family a very happy New Year! Sincerely, Randall J. Stuart, CHA, CHME General Manager

4

one night stay before early am flight

Everyone

Much effort made on front end appearance. Dated carpeting and appearance as you got further away from main area. Room with plenty of room and beds comfortable. However, no refrigerator or microwave in room.

By on Oct 13, 2016

Review comment responded on Oct 27, 2016

Dear Valued Guest, We appreciate the feedback of your overall experience with us. We are pleased to read you found comfort and enjoyment in our guest rooms - #smiles. We do offer complimentary refrigerators and microwaves upon request, and would be happy to have them in your room should you visit us again. Thank you for your business. Best regards, Randall J. Stuart, CHA, CHME General Manager

3

tired and worn out

Everyone

We checked in to a hotel expecting as advertised but it is very old and worn. The sofas in lobby are old and saggy, the tv has blue goo running down the screen - distracting from watching sports. The hallways have terrible and stained carpet, trim and doors that have been painted probably 100 times and chipped/dirty. The room had a stained carpet, uncomfortable bed and sofa and the very worst part was the room was bottom floor corner facing a very ugly wall! It was the worst room in the place with a disgusting patio. The place wasn't full but we got the worst room for some reason! I would not recommend this hotel as there are so many others that are nicer to choose from. When we go back for the RV show again, it won't be this place ever. I travel a lot and had Red Lion in WA not long ago and it was great so I chose this one thinking it would be just as nice but sadly that was not the case

By , from NC on Sep 20, 2016

Review comment responded on Oct 1, 2016

Dear Diane, We regret to learn our accommodations failed to meet your expectations. As a valued guest, we strive to provide comfort and value 24/7. Clearly we did not come close to our commitment with your visit. Hallway and guest room carpets are deep cleaned regularly and will continue to be until they are replaced. I will review your comments in detail with the housekeeping and maintenance team to ensure we address your condition/cleanliness concerns immediately. Please accept my sincere apologies for giving you the impression we were a newer hotel. We hope to earn back your trust and confidence in our accommodations when you visit the area again next year. Sincerely, Randall J. Stuart, CHA, CHME General Manager

5

nice hotel, nice staff

Everyone

I've stayed in this hotel for several times. My luggage was always rather heavy while the staff were always nice and helpful.

By , from PA on Aug 29, 2016

Review comment responded on Aug 30, 2016

Dear Anna, We are thrilled to read you're a frequent guest - #smiles. Thank you for sharing your 5 star review with us and acknowledging our customer service as nice and helpful. Kindest regards, Randall J. Stuart, CHA, CHME General Manager