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Quality Inn & Suites Hershey

2.5 out of 5.0

Recent guest reviews

The staff were very helpful and pleasant. My grandchildren had a great time in the pool when we returned to the hotel.

Hotel was close to the attractions that we were there for. Hotel was clean and the staff was pleasant. Would stay there again.

Hotel is rundown. Comforter was dirty on both beds. Holes in wall patched but not finished. Breakfast area crammed with seats. I actually can't believe I stayed there it was that gross.

The indoor pool and breakfast was nice and the room had a mini fridge and microwave.

First off the manager was extremely rude during our check in time. It took hours before we could get to our room and when we did there were bugs everywhere. The bugs were in the bathroom and near the window. The towel in the bathroom were also torn and had holes in them. My son left his Nintendo 3DS at the hotel and when i called and no one said they've seen it. After the third call one of the employees said she has seen it and she took my info to mail it back to me. I called a fourth time because I didn't hear from them again and the manager ended up telling me that it wasn't there and that he ended mailing it to someone else who also claimed to have lost their 3DS, which I believe is a lie because every time I call I heard a different story. Overall I was not happy with my stay and I wouldn't recommend this hotel to anyone nor will I ever book with this hotel again.

we planned a hersey vacation before thanksgiving we were gonna stay at hersey but decided to try and save some money well that was a mistake.Was close to were we wanted but that was all rooms were ok.Pool was in the basement was creepy.We arrived sat.evening around 8pm checked in made my reservations through Orbitz.Showed the the young lady behind the counter my credit card I used to make the reservation seemed ok checked in went to the room.Ok not thinking it was gonna be like top of the line hotel.Went out to get dinner went past were the breakfast was gonna be seem like this whole family was in the hanging out and cooking smell like spicy food.Left,ate came back same people were in there. went to our room.Set the alarm early everyone was up in our group dressed and ready for the breakfast was really bad the older kids ate nothing I tried food was bad.So off to hersey hung out all day came back around 8pm sunday night,came in with all our gifts all happy went to our room. about 5 min. later a knock on our door looked to be the young lady at the desk and maybe the owner asking if everything was ok and if we needed anything.There were 4 of us in our party my 2 oldest daughters and my youngest daughter.Honestly we all thought this was weird like they we up to something.Needless to say I didn't sleep well at all.We checked out early the next morning the gentleman at the desk handed me my receipt.They double charged me for our vacation had to get a refund from Orbitz. don't go!

Upon checking into the hotel the beds were not made. Hotel was dirty, hotel rooms were dirty, incidentals such as coffee and soap were not replaced in the room. Fitness equipment did not work in the fitness room, which was equipped with very old and minimal equipment. Continental breakfast was extremely poor. Other hotels in the area provide free gym passes to local area gyms as a bonus, and also provide government discounts if you are in the area for business. This hotel was way too overpriced for the quality of stay.

We were met by a smiling front desk staff upon entry. One employee in particular (Nicole) seemed to work around the clock. She was pleasant and efficient, and I hope that they do whatever they need to retain her. Two complaints--there were 2 very tenacious flies in our room who would NOT be caught And For some strange reason 2 of my daughter's flip flops ended up being removed from our room and taken to storage. Nicole tracked them down and brought them back, but it was incredibly odd.

Disappointing as a whole. There are 3 staff members total who work night and day. They are friendly, but wouldn't say attentive. Overwhelming odor of mold in stairways and lower level (pool)

Hotel staff was rude and difficult to deal with. The hotel had a terrible odor. The hotel room was mediocre at best..the sheets had a lot of stains on them. There was barely any hot water when taking a shower mid day.

Very disappointed. Room was small and dirty. Pool was small and dirty. Breakfast area was small. Food was poor. I will definitely spend $100 more per night to stay anywhere else in Hershey PA.

After a long day at the amusement Park (August 2nd), my family and I arrived at 11 pm to find no one at the front desk. Although a sign said "Dial 0 for assistance," our constant calls went unanswered. My family and two other people waited for 20 minutes to see if anyone would arrive. Customers were coming up to the front desk regarding issues with their room and no one was around to assist. After knocking on the office door I realized that it was unlocked. I proceeded to go in and find any employee's cell phone number for assistance. I found the General Manager Mr. Patel's cell phone number on the employee phone list. After explaining to him the situation, he told me to knock on room number 101 and the desk attendant would be there. Sure enough! He was in there sleeping. We were so upset! To top it off nothing was done for our inconvenience, not even an apology. The convenience of location does not exceed the terrible service and breakfast served.

This is your standard, semi clean, just gotta stay one night hotel. there's nothing offensive about it if your not picky. Although the continental breakfast was pretty scary. We stayed for a friends wedding and there was pretty much no one else at the hotel. Staff was super friendly though. Nice guys for sure.

Dirty hotel and rude front desk employee. Had to cancel reservation due to family emergency and front desk employee absolutely would not help us at all. He wouldn't even talk to his manager or let us. When asked what his name was he said he didn't have one. A truly unprofessional employee.

Very friendly staff! Very comfortable room. Only minor complaints........coffee maker did not work properly and they forgot to take our trash out one day. The breakfast didn't seem up to par...don't know if it was because there were so few people staying or not.....nothing that happened would keep me from staying again......

The hotel tried a bait and switch with the price and when I caught them they would not honor their price. I'll have my credit card company handle it. They lied to me repeatably when I was talking to them. The hotel itself was filled with flies and dirty.

My fiance' and I stayed here the night we attended a show at Hershey Park Stadium, so we were looking for close proximity and a decent night's rest before heading back to Baltimore. The room was average at best. It was noisy in the morning (8am), some were guests heading to breakfast (we were on the first floor). When I went out at 9:30a for coffee and maybe a bite at their breakfast, they were out of coffee and nothing looked particularly appetizing. The evening prior, I asked if they had any plastic utensils and the front desk told me to go over to the breakfast area and check the drawers; when I opened them, all of the plastic utensils were stored loosely there...not in any sort of container or even a utensil tray. Overall, this may be a decent place for a quick night's sleep while on the road, but I do not plan on staying here again.

We Just stayed one night and can't really find fault with anything. Would recommend to anybody

Hotel is a great place to stay, 2 minute drive to the Hershey attractions. Unfortunately there wasn't anything walking distance from the hotel, but the staff was very friendly.

Rooms were clean and easy to access. Location was good. Great for a short stay.

Room options

Standard Room, 1 King Bed, Accessible, Non Smoking

King 1 | Sleeps 2

Suite

Queen 2 | Full 1 | Sleeps 6

Suite, 1 King Bed

King 1 | Sleeps 4

Guest reviews for Quality Inn & Suites Hershey

Everyone (10) Couples (3) Family (6) Friends (1)
5

nice hotel with a pool close to hersey park

Everyone

The staff were very helpful and pleasant. My grandchildren had a great time in the pool when we returned to the hotel.

By on Sep 8, 2017

4
Everyone

Hotel was close to the attractions that we were there for. Hotel was clean and the staff was pleasant. Would stay there again.

By on Sep 2, 2017

2
Everyone

Hotel is rundown. Comforter was dirty on both beds. Holes in wall patched but not finished. Breakfast area crammed with seats. I actually can't believe I stayed there it was that gross.

By on Aug 26, 2017

4

nice

Everyone

The indoor pool and breakfast was nice and the room had a mini fridge and microwave.

By on Aug 20, 2017

1
Everyone

First off the manager was extremely rude during our check in time. It took hours before we could get to our room and when we did there were bugs everywhere. The bugs were in the bathroom and near the window. The towel in the bathroom were also torn and had holes in them. My son left his Nintendo 3DS at the hotel and when i called and no one said they've seen it. After the third call one of the employees said she has seen it and she took my info to mail it back to me. I called a fourth time because I didn't hear from them again and the manager ended up telling me that it wasn't there and that he ended mailing it to someone else who also claimed to have lost their 3DS, which I believe is a lie because every time I call I heard a different story. Overall I was not happy with my stay and I wouldn't recommend this hotel to anyone nor will I ever book with this hotel again.

By on Aug 16, 2017

1

do not recommend staying here

Everyone

we planned a hersey vacation before thanksgiving we were gonna stay at hersey but decided to try and save some money well that was a mistake.Was close to were we wanted but that was all rooms were ok.Pool was in the basement was creepy.We arrived sat.evening around 8pm checked in made my reservations through Orbitz.Showed the the young lady behind the counter my credit card I used to make the reservation seemed ok checked in went to the room.Ok not thinking it was gonna be like top of the line hotel.Went out to get dinner went past were the breakfast was gonna be seem like this whole family was in the hanging out and cooking smell like spicy food.Left,ate came back same people were in there. went to our room.Set the alarm early everyone was up in our group dressed and ready for the breakfast was really bad the older kids ate nothing I tried food was bad.So off to hersey hung out all day came back around 8pm sunday night,came in with all our gifts all happy went to our room. about 5 min. later a knock on our door looked to be the young lady at the desk and maybe the owner asking if everything was ok and if we needed anything.There were 4 of us in our party my 2 oldest daughters and my youngest daughter.Honestly we all thought this was weird like they we up to something.Needless to say I didn't sleep well at all.We checked out early the next morning the gentleman at the desk handed me my receipt.They double charged me for our vacation had to get a refund from Orbitz. don't go!

By , from Rochester NY on Dec 18, 2016

1
Everyone

Upon checking into the hotel the beds were not made. Hotel was dirty, hotel rooms were dirty, incidentals such as coffee and soap were not replaced in the room. Fitness equipment did not work in the fitness room, which was equipped with very old and minimal equipment. Continental breakfast was extremely poor. Other hotels in the area provide free gym passes to local area gyms as a bonus, and also provide government discounts if you are in the area for business. This hotel was way too overpriced for the quality of stay.

By , from Hershey PA on Aug 29, 2016

4

sweet alternative in "the sweetest place on earth"

Everyone

We were met by a smiling front desk staff upon entry. One employee in particular (Nicole) seemed to work around the clock. She was pleasant and efficient, and I hope that they do whatever they need to retain her. Two complaints--there were 2 very tenacious flies in our room who would NOT be caught And For some strange reason 2 of my daughter's flip flops ended up being removed from our room and taken to storage. Nicole tracked them down and brought them back, but it was incredibly odd.

By , from NJ on Aug 25, 2016

3

dirty pool, hard beds, friendly/hardworking staff

Everyone

Disappointing as a whole. There are 3 staff members total who work night and day. They are friendly, but wouldn't say attentive. Overwhelming odor of mold in stairways and lower level (pool)

By on Aug 15, 2016

1

do not stay

Everyone

Hotel staff was rude and difficult to deal with. The hotel had a terrible odor. The hotel room was mediocre at best..the sheets had a lot of stains on them. There was barely any hot water when taking a shower mid day.

By on May 10, 2016