Fairfield Inn & Suites by Marriott Harrisburg West2.5 out of 5.0
Recent guest reviews
We had a quick one-night stay, a mini staycation of sorts, so our 4-year old was super disappointed that the pool was down upon arrival. Despite the fact that it was behind their control, when I mentioned that issue and a few other little things at checkout, the front desk staff (Wendy and her colleague) were more than gracious and sincere in their attempts to make us happy. Their customer service certainly won us over and we would be glad to recommend this hotel.
Traveled for a Hershey vacation. Stayed outside Hershey for the lower prices. This hotel was completely sold out. Pros: staff was courteous and breakfast staff kept the food clean and stocked despite a lot of people. Cons: stayed two nights. First night found mildew all over the shower curtain. Called front desk and they replaced immediately. Room was never cleaned after our first night. Called down for new towels which were brought. Mentioned to desk upon check out but got nothing more than 'I am sorry'.
The staff at this hotel are friendly, helpful and engaging! We had approximately 15 rooms for our daughters wedding reserved and everything ran smoothly and efficiently! I needed to know the names of the guests staying at the hotel the week before the wedding and Reserve an extra night for us. We had been working with Morgan Bankert to set up the room block. She went out of her way to email me the names of the guests and set up an extra night for us while on her vacation! None of the other hotels we had set up blocks with ever got back to us so I had to make phone calls. All the facilities were in working order and the breakfast had plenty of choices for everyone. A big thank you to the staff here for making us feel welcome and going out of your way to help us when needed!
Odd place. Walked in the door and there is no attendant for 15 minutes. Seemed like a one-person show, who was dealing with plumbing issues to checking in guests to taking reservations....hope he isn't making breakfast! Problems with pool and hot tub and not just that they were green! Facility has a odd sour odor in lobby and room, which made me want to just get out of there. Something was off. Definitely not what you expect from the Marriott brand.
It seems the Fairfield brand, in general, has taken a step backwards as it pertains to evaluating room maintenance. Last night it was the plumbing. The sink had minimal flow and the tub faucet leaked substantially when the shower was being used. The property was clean and organized. Big plus in this area. Breakfast was a limited fare vs other hotels.
Easily accessible from I83 with plenty of parking. It is a little noisy if your room faces the freeway. Not a lot of restaurants nearby unless you like pizza and Mickey Ds. The rooms are spacious and clean. Nice pool and exercise room. The staff is courteous and the breakfast is your standard fare.
This is the 4th time I have stayed here in as many years. Having given this great reviews for the past 3 years, it would be hard not to do it again. We arrived in rather late than anticipated and as such we were needing a quick check in to make our prearranged dinner a short walk away. The guy on reception was quick and efficient and we quickly made up the lost time. It was a pleasant overnight stay and the complimentary breakfast was excellent. The morning reception staff were very friendly and made us very welcome. They were also very good on recommendations on a couple of places to visit nearby. The hotel is clean and modern and good value for money. The gardens and flora were stunningly beautiful. Will I stay there a 5th time next year???? Yeah definitely.
Stayed there for 6 nights and the experience was very pleasant...room & toilet were big and clean...breakfast was good.. Ask for the room NOT facing the highway...read across this recommendation from other people who had stayed here and found it to be useful as highway facing tends to be very noisy.
Very clean and updated hotel. Front desk staff very friendly and helpful . Stayed while on business in Harrisburg . Very easy to get back and forth. There is nothing close to the hotel so plan on needing your car. We would stay here again.
We stayed over to get 2 days of skiing in. We wanted to be close to the mountain. We were very happy with location had a fun time swimming in the pool after being on the slopes and great breakfast to start our day. Highly recommend and look forward to staying there again next ski season
Reviews from Trip Advisor
72% of guests recommend this hotelTotal of 162 reviews