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Country Inn & Suites York

3.0 out of 5.0

Recent guest reviews

Overall hotel room was good and comfy. However when we first arrived for check in we felt ignored or not welcomed. We felt like strangers. Not a happy customer and they don't care.

Room was fine and very clean. Not fancy but nice. All the staff we dealt with was so very nice. Extremely helpful and courteous. Was disappointed that the pool was closed during much of our visit though and wish people did not smoke by entrance. Breakfast was GREAT!

I noticed my feet looked dirty, so I washed my freely. Walked around the room barefoot and my feet were dirtier than before I washed them. It looked like I had been gardening barefoot after walking around the room. Never staying there again.

The hotel is centrally located and convenient The rooms are comfortable and clean. Staff is friendly and helpfull.

Second time I stayed. Always nice and not expensive. Had large room two queens.

Don't waste my time when you start stipulating at the end with pledging to agree to "terms and conditions". You don't really care about my experience - just CYA.

The highway noise was constant. The carpet in the room was filthy. We found several items left either on the floor or under the desk that had been there from previous guests, telling me the room was not cleaned as well as it should have been. The ice bucket had a thick coat of dust on it. The room service menu had jelly or something stuck on the front of it. The pillows were shabby, both my wife and I woke up with sore backs. Could not gain access to the WIFI the whole time we were there.

Everrything was great, staff very helpful. The only issue was that the microwave in my did not work. The staff let me use the microwave inthe cafeteria. I was told the microwave in my would be replaced, which it never was. Not a huge deal. Otherwise, good stay.

Very lovely hotel. Exceptionally helpful staff. (Needed an ice scraper for the wind shield, so a custodial staff member went to her own car to loan me one.) Allowed a late checkout after 1:00 P.M. Great Breakfast! Lovely fireplace going in the lobby. The hotel is adjacent to the interstate, but was well insulated so that the traffic noise was barely noticeable. Exceptional value.

This was just bought and they are making upgrades. There was no refrigerator, or microwave. There was a nice pool and hot tub. Staff are very nice and will try to accommodate you as best possible. Breakfast was good, lobby small and needed updating.

Received a discount for one night. The room was clean. Breakfast was good for the value. I would not pay full price for this hotel. It is clean but there is nothing overly special about it. We stayed in a room close to the elevator. If you are a light sleeper, forget about getting any sleep. You can hear everything that is going on. The staff are in an office next to the check in area. They were not overly excited to get up and check you in. You have to wait until they are ready to come out of the office. I would return but only if there was no other place to go. A little disappointed but at least we had a place to rest our heads for the night. If it wasn't for the hot tub, my daughter would have given this a thumbs down.

Booked hotel because of indoor pool, fitness center and breakfast. Clean room. Good breakfast. Friendly staff. Very old T.V. Pool and fitness room were acceptable but not great. Seemed expensive for what we got and location. I would book some place else next time.

We have stayed here several times and each time we have been grateful that we had a clean, cozy and reasonably priced place to sleep. We like to be able to get up and go down for coffee and breakfast and read the paper without going outside.... just like home. People with small children can leave them in their pajamas! We love the heated pool for exercise and the hot tub for easing stress and aching joints. The staff is warm, helpful and friendly without being intrusive. The only negative: when there are special events in town they sometimes raise their rates.

we enjoyed the pool and hot tub after spent the day at the grandsons ball game &taking him to eat & shopping , which was in the same area. The room was very comfortable& clean. Breakfast was very good in the morning as well

This hotel was very good for my needs, close to York college, and convenient getting on and off the highway. Hope to go back for graduation in the spring.

Excellent would highly recommend this hotel. Very Clean. Friendly.

I found the room very clean and comfortable. The breakfast was very good - many choices.

The staff treated you like family. If you needed anything they had it for you without hesitation within minutes. They always have fresh coffee and homemade cookies and fresh fruit. I have used this hotel several times during my business travels to this area, I tried different hotels in the area but none of them even came close to the quality of this one.

The service was outstanding. I needed directions to another place and received printed directions. This was a huge time saver for me. Also, when we casually mentioned we were hungry, we got an excellent recommendation for a nearby restaurant.

I am not sure if there was a miscommunication. However, I thought that my room was pre-paid when I made the reservation on [...]. However, when I arrived at the hotel, I discovered that that was not the case. Nevertheless, the night manager at the hotel honored my rate and my reservation and allowed me to pay for it with my credit card. I would like to know if I paid for this room twice.

245 St. Charles Way York PA

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Country Inn & Suites York is located within a few miles (5 km) of Penn State York and York City Ice Arena. This 67-room, 3-star hotel welcomes guests with free breakfast, an indoor pool, and a 24-hour fitness center. Also near this York hotel are Heritage Hill Golf Course and The Parliament Arts Collective.


Dining

Start your day off right with a free buffet breakfast offered each morning.


Rooms

The 67 air-conditioned rooms feature kitchenettes. Guests can expect to find free WiFi and 39-inch flat-screen TVs with cable channels and DVD players. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, free weekday newspapers, and free local calls.


Property features

At Country Inn & Suites York, guests enjoy features like an indoor pool, a 24-hour fitness center, and a spa tub. There's free parking if you drive. The front desk is staffed 24/7 to help with dry cleaning/laundry, tours or tickets, and securing valuables. Additional amenities include free WiFi in public areas, conference space, and a business center.

Room options

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Room, 1 Queen Bed with Sofa bed, Non Smoking

Queen 1 | Sleeps 5

Room, 2 Queen Beds, Accessible, Non Smoking

Queen 2 | Sleeps 4

Room, 1 King Bed, Accessible, Non Smoking

King 1 | Sleeps 4

Guest reviews for Country Inn & Suites York

Everyone (8) Business (6) Couples (2) Family (8) Friends (1) Other (1)
3

front desk staff are not nice or friendly

Everyone

Overall hotel room was good and comfy. However when we first arrived for check in we felt ignored or not welcomed. We felt like strangers. Not a happy customer and they don't care.

By on Aug 22, 2017

Review comment responded on Sep 25, 2017

We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receiving our best service. We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future.

4

best thing about this place is the staff

Everyone

Room was fine and very clean. Not fancy but nice. All the staff we dealt with was so very nice. Extremely helpful and courteous. Was disappointed that the pool was closed during much of our visit though and wish people did not smoke by entrance. Breakfast was GREAT!

By , from NH on Jul 19, 2017

Review comment responded on Jul 28, 2017

On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!

1

dirty filthy carpeted floors

Everyone

I noticed my feet looked dirty, so I washed my freely. Walked around the room barefoot and my feet were dirtier than before I washed them. It looked like I had been gardening barefoot after walking around the room. Never staying there again.

By on Jul 17, 2017

Review comment responded on Jul 20, 2017

On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

3
Everyone

The hotel is centrally located and convenient The rooms are comfortable and clean. Staff is friendly and helpfull.

By on Jun 26, 2017

Review comment responded on Jun 28, 2017

On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!

5
Everyone

Second time I stayed. Always nice and not expensive. Had large room two queens.

By on Aug 29, 2016

Review comment responded on Nov 10, 2016

Thank you, we are looking forward to your next visit

1
Everyone

Don't waste my time when you start stipulating at the end with pledging to agree to "terms and conditions". You don't really care about my experience - just CYA.

By on Aug 9, 2016

Review comment responded on Jan 1, 1970

We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

2

disappointing for a country inn

Everyone

The highway noise was constant. The carpet in the room was filthy. We found several items left either on the floor or under the desk that had been there from previous guests, telling me the room was not cleaned as well as it should have been. The ice bucket had a thick coat of dust on it. The room service menu had jelly or something stuck on the front of it. The pillows were shabby, both my wife and I woke up with sore backs. Could not gain access to the WIFI the whole time we were there.

By , from Florida on May 25, 2016

Review comment responded on Jun 1, 2016

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will review the conditions of your room with our housekeeping staff to ensure all guest rooms are up to Country Inns & Suites by Carlson standards.

4

good stay

Everyone

Everrything was great, staff very helpful. The only issue was that the microwave in my did not work. The staff let me use the microwave inthe cafeteria. I was told the microwave in my would be replaced, which it never was. Not a huge deal. Otherwise, good stay.

By on Mar 19, 2016

5

will stay here again when in york

BusinessTravelers

Very lovely hotel. Exceptionally helpful staff. (Needed an ice scraper for the wind shield, so a custodial staff member went to her own car to loan me one.) Allowed a late checkout after 1:00 P.M. Great Breakfast! Lovely fireplace going in the lobby. The hotel is adjacent to the interstate, but was well insulated so that the traffic noise was barely noticeable. Exceptional value.

By on Nov 3, 2015

3

nice place

BusinessTravelers

This was just bought and they are making upgrades. There was no refrigerator, or microwave. There was a nice pool and hot tub. Staff are very nice and will try to accommodate you as best possible. Breakfast was good, lobby small and needed updating.

By on Jan 30, 2014