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Best Western Plus New Cumberland Inn & Suites

2.5 out of 5.0

Recent guest reviews

First room dirty, toothpaste in sink. Second one okay, AC/heat didn't work, room stayed warm to hot. Sheets very, very worn. Clean bathroom, towels changed on holiday! Curtains let in light. No grab bar in shower. No magnifying mirror.

Hotel is clean, nice breakfast, location good. Would stay there again.

Overall they are a really nice place to stay. For the price, they are the cleanest hotel out that way.

Clean, friendly staff, free water bottles at front desk, great breakfast, free internet

Location convenient to both PA Turnpike (I-76) and I-81. Staff is very friendly and work hard! Continental breakfast was well stocked. Room was spacious. Bedding was just okay, not as comfortable as when we stayed at a Hilton Garden Inn, but worked for just a quick pit stop. Price was GREAT!. We left behind a item and the staff mailed it to us the next day! I would stay again simply because of price and the staff.

ROOM VERY DIRTY .MUSTY SMELL IN ROOM .. BREAKFAST HORRIBLE .. STAY AWAY

Booked at the last minute and was pleasantly surprised at finding an upgraded hotel that was very convenient to everywhere I had to go

Trip was good till we discovered bed bugs on Sunday morning cleaning up to leave.

Very nice comfortable room, very friendly staff. Mattress was a little too firm and the sheets didn't stay on it well. Room was really big too

Everything was great. Location was very convenient. We had a jacuzzi tub and fireplace in our room. Couldn't beat the price for the all of the amenities.

Good location for DLA visit, with some good restaurants nearby.

Bad. smell, dirty, never stay there again, poor customer service. Should have spent more money and stayed at the Hampton or Holiday Inn Select.

I was pleasantly surprised with the hotel I had seen some bad reviews online, and I don't know what those people were talking about ! The room was clean & comfortable, the staff was friendly and couldn't be more helpful, the hot tub was my favorite part, although the pool was ice cold, the hot tub made up for it. The breakfast was outstanding, and I'll definitely be back next year !

Friendly staff, nice hotel. Great price! Located right off the highway. 20 minutes from Hershey Park.

I booked this hotel about 3 months in advance knowing the Pope was coming to Philadelphia and I was getting out of town. I often break-up the trip to State College by staying in Harrisburg for the night. This was by far the worst experience. The room that I reserved apparently had not been cleaned from the night before and instead of the front desk explaining this to me and putting me in another room, the front desk attendant, not a maid, was going to clean it! They said because I booked through a 3rd party they couldn't change the room type. I told them they could put me in not as nice of a room. The room ended up smelling like mildew and was on the first floor near the side entrance, where you heard the door bang all night. Won't stay here again.

although clean and relatively comfortable, they really need to consider firing their contractors and maintenance staff. Very sloppy work such as baseboards missing, walls half painted, toilet not stable. However, for my purposes, it was fine and would recommend for an inexpensive overnight business stay.

Location was great for my needs. The room at a glance was clean. But when you looked closely in the bathroom it was dirty under the sink around the toilet and behind the door. There was mold on the bottom of the shower curtain. The bed was hard. Breakfast was inedible not to mention counters were dirty with dropped food.

We went to Hershey for the day and needed a place to stay before we went home the next day. Our room was located at the end near the stairs that lead to the lobby. You can hear the people downstairs in the morning. Found a piece of hair on the bed but over all everything was nice and clean.

Rooms were spacious and modern. Breakfast was ok- nothing fancy. Hotel's décor was very nice. Very convenient off of highways and near all major attractions. Pool was awful. Not heated in Late August. Jaccuzzi was dangerously hot. Pool area is incredibly slippery and is a sheer danger to anyone there. Price was very reasonable.

It was a good stay, room was very nice, no issues!

Room options

Suite, 1 King Bed, Smoking, Refrigerator

King 1 | Sleeps 4

Suite, 2 Queen Beds, Non Smoking, Refrigerator (Third bed is a Sofabed)

Queen 2 | Sleeps 5

Standard Room, 2 Queen Beds, Smoking

Queen 2 | Sleeps 4

Standard Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Guest reviews for Best Western Plus New Cumberland Inn & Suites

Everyone (6) Couples (16) Business (13) Family (23) Other (3) Friends (3)
3

tolerable, moderately priced.

Everyone

First room dirty, toothpaste in sink. Second one okay, AC/heat didn't work, room stayed warm to hot. Sheets very, very worn. Clean bathroom, towels changed on holiday! Curtains let in light. No grab bar in shower. No magnifying mirror.

By , from Illinois on Nov 27, 2016

5
Everyone

Hotel is clean, nice breakfast, location good. Would stay there again.

By on Nov 22, 2016

5

great hotel for price

Everyone

Overall they are a really nice place to stay. For the price, they are the cleanest hotel out that way.

By , from Connecticut on Nov 18, 2016

5

big rooms, spotless, great breakfast

Everyone

Clean, friendly staff, free water bottles at front desk, great breakfast, free internet

By on Oct 23, 2016

4

quick overnight stop on road trip

Families

Location convenient to both PA Turnpike (I-76) and I-81. Staff is very friendly and work hard! Continental breakfast was well stocked. Room was spacious. Bedding was just okay, not as comfortable as when we stayed at a Hilton Garden Inn, but worked for just a quick pit stop. Price was GREAT!. We left behind a item and the staff mailed it to us the next day! I would stay again simply because of price and the staff.

By , from Medford, OR on Aug 20, 2016

1

stay away

Everyone

ROOM VERY DIRTY .MUSTY SMELL IN ROOM .. BREAKFAST HORRIBLE .. STAY AWAY

By on Mar 13, 2016

4

surprising find

Everyone

Booked at the last minute and was pleasantly surprised at finding an upgraded hotel that was very convenient to everywhere I had to go

By , from Myrtle Beach, SC on Mar 6, 2016

1

everything good till we discovered bed bugs on sundsy morning.

Couples

Trip was good till we discovered bed bugs on Sunday morning cleaning up to leave.

By on Dec 8, 2015

4

nice stay for us and our dog

Couples

Very nice comfortable room, very friendly staff. Mattress was a little too firm and the sheets didn't stay on it well. Room was really big too

By on Dec 2, 2015

5

overnight, romantic getaway with husband

Couples

Everything was great. Location was very convenient. We had a jacuzzi tub and fireplace in our room. Couldn't beat the price for the all of the amenities.

By on Nov 23, 2015