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Thaison Palace Hotel

3.0 out of 5.0

Recent guest reviews

The staff of thaison Palace Hotel is very friendly and smiling ! The breakfast is really good ! I recommend this hotel :-) :-) The location is perfect, it’s 3 mn from the famous lake ! Thank you especially to Moon !!!

A lovely clean Hotel amidst the hustle and bustle of Hanois' Old Quarter. Hotel Management were professional and extremely helpful with tips to enjoy Hanoi and other Vietnam locations. We went on scooter tours, street food tours and enjoyed a cooking class. Airport drop off and pick up were on time and so easy. A wonderful place to stay in Hanoi, thoroughly recommend it for every reason- price, location and service were top notch. Thank you for a wonderful stay Hotel Thaison Palace.

Moon is absolutely amazing! The best customer service I've ever gotten anywhere. She was so accomodating and went above and beyond to help me. The place is beautiful and it feels like home as soon as you walk into the lobby!

The Thaison Palace Hotel is a gem on the edge of the Old Quarter of the city. The staff is just absolutely fantastic. They helped us coordinate with our Ha Long Bay boat cruise, and were extremely friendly throughout the process. The hotel has a lift, for people that may be less inclined to use stairs. They upgraded our hotel room to a "city view" room for free upon arrival. The area is close to the lake, and Old Quarter is small enough that you can walk just about anywhere from the hotel. Would highly recommend!

I and my friends booked this hotel after searching on Internet and we decided to book this hotel and our decision was correct. Room was extremely clean, beautiful and spacious. Breakfast was included and it was fresh and delicious. Thank you Mr. Kenny for your kind arrangement.

Super!its a must stay hotel when in hanoi..the staffs are so accommodating..they will assist you in your every need..its room is clean and so comfy.. Let sing abcdefghijklmnopqrstuwxyz!!!! Now clap clap your hands and raised to the air.👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏

I would highly recommend this hotel! It's located in the heart of the old quarter, everything is so accessible! From authentic vietnamese street food, to the tourist spots to the night market. You can just walk around. And MISS MOON at THAISON PALACE HOTEL'S front desk, is very very accommodating, she goes out of her way to help you out with your tours and things you want to do, she gives suggestions & options and tells you what's the best thing to do! She made our stay very memorable and pleasant:) I made a very good friend in Vietnam and she's miss moon❣️

Great location. Enjoyed our stay in family room with two queen beds. The room are very big, clean and next to elevator (very happy about this). Very near to town, night market , a remarkable Highlands Coffee just two blocks on the left and it also very close to Halal- Little India Restaurant.

When you go to a hotel in any country, your most concerned worry will be about your safety and the trust worthiness of that hotel. Well, Thaison Palace has the most helpful personnel you can find in Hanoi. The hotel itself has nothing to scream about but their service is the most personal you can get from them. It will be like a personal assistant who you brought along just to take care of your trip. The person who makes my whole trip so wonderful credited most to Ms Moon from Thaison_Palace. From before my journey during booking of hotel, Ms Moon has been my guide advisor and arranged all necessary itineraries so that I would enjoy my holiday when i touch down to Hanoi. The amazing part is that she is contactable 24/7 and when you need any advise, you can trust that she will reply to you in very short time. I tasked Ms moon to buy me a birthday cake during my stay at the last minute as it is my spouse's birthday and I could not find any bakery shop nearby. She promptly help me to get one lovely cake and wanted to give my spouse as a birthday gift without asking for the money on the cake and service charge. of course I would not let her do it The main focal point here is that she has went all the way to cater a great personal service just to ensure that you feel welcomed to their hotel and country. Now that's GREAT Services she provided there. So personal, so trusted. If anyone want to book this hotel, remember to look for Ms Moon. I do not think she will mind me sharing her contact here as she is so friendly, she will assit you on your trip to a country you are not sure of the culture there. Her number is +84 122 809 3395 Book your hotel at Thaison Palace and she will be the most trusted person you will meet at Hanoi

Miss moon & mr. Zoe I really supported the memorable trip, and the employees are so friendly, handsome and pretty.  It is a good place to clean up the room and tidy up the surroundings. It is located in a good location.

9 Hang Voi Street Hanoi

Hotel highlights

  • Walking distance to Thang Long Water Puppet Theatre and Hoan Kiem Lake
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Business center

Located in Hoan Kiem, Thaison Palace Hotel is within a 5-minute walk of Thang Long Water Puppet Theatre and within 15 minutes of other popular attractions like Hoan Kiem Lake. This 35-room, 3-star hotel welcomes guests with a restaurant, free in-room WiFi, and a conference center. Located in central Hanoi, the hotel is also near Temple of Literature and Ho Chi Minh Mausoleum.


For your convenience, a continental breakfast is available for a fee. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds at the onsite restaurant or coffee shop/café.


All 35 recently renovated rooms provide free minibar items, coffee makers, and computers. 32-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Free local calls, free bottled water, and ceiling fans are other standard amenities.

Property features

Thaison Palace Hotel features free WiFi in public areas, a conference center, and a business center. You can take advantage of discounted offsite parking, along with an airport shuttle (available 24 hours) for VND 405000 per vehicle one way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a computer station, express check-in, and a porter/bellhop.

Room options

Deluxe Room, 1 Double or 2 Twin Beds

Full 1 | Twin 2 | Sleeps 3

Suite, 1 Double or 2 Twin Beds

Full 1 | Twin 2 | Sleeps 4

Triple Room

Full 1 | Sleeps 4

Family Room, 2 Double Beds

Full 2 | Sleeps 6

Reviews from Trip Advisor

Trip Advisor aggregated rating

94% of guests recommend this hotel

Total of 457 reviews