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Shangri-La Hotel Hangzhou

4.5 out of 5.0

Recent guest reviews

This hotel was a luxury hotel but it needs to be refreshed. The restaurant room looks more like a cafeteria than a five star hotel restaurant. The food was good but not exceptoonal. You could see that at its prime time, the hotel was fantastic. For example the furnishing in the room is made of heavy wood... not cheap things.

Amazing hotel to stay in hangzhou... .. service is exceptionally good .. food at garden cafe and peppino restaurant is great ... hotel is big on a very great and awesome location with easy approach to all the places with amazing and beautiful view of lake and pagoda .. walk around the property is serene and comforting ...

It gives a feel of luxury, staff is very courteous and surprisingly almost all can speak some ENGLISH, so easy to communicate. Its right across the West Lake. Only there was a water leak in the WC, which i reported and they claim to have repaired but the water was still leaking till i checked out, though with a lesser force.

Good and easy to access the tourist area with just a walking distance. Wish to visit Hangzhou at this hotel again. The restaurant food is not good enough though I can enjoy the outside area for eating.

Outdated and smelly room. In a nutshell. Great location. Very Chinese. If you want to sit at breakfast with obnoxious Chinese guests smoking at tables clearly indicated as Non Smoking and have the gardner shouting into his phone standing in the middle of the guests, you have found the perfect hotel. If not, or to put it another way. If you are not Chinese I do NOT recommend that you stay here. It is just a typical Chinese 4 star hotel with a fancy name.

The Shangri La is a chain that my family has very hit or miss experiences with. Here in Shanghai, both the Puxi and Pudong hotels represent the creme-de-la-creme of hospitality - over the top opulence - the flat-out best options for dining - bend-over-backwards service... they will either do it or die trying if you ask them. Outside of Shanghai we've not been as happy. This trip added to that syndrome. The hotel itself is a much older property - I couldn't even say how old it is. What I was able to read said that Shangri La took over the property in 1984... in that time a slew of dignitaries and luminaries have stayed with them. How was the room? We had a West Lake view suite on the 7th floor. The room was large... really, really large - tall ceilings - huge bathroom... BIG. The decor looked - well - old and dated. It was all clean and maintained but it showed its age. The furniture was not 'bad' - it just didn't have that 'WOW' factor. Example: when we stayed at the Mandarin Oriental in Guangzhou I wanted to take the furniture home with me... most people try to steal towels and bathrobes. I tried to figure a way to steal the desk and the wardrobe! The Hangzhou Shangri La didn't give me that same lust for kleptomania. The bed and pillows were EXCELLENT... some of the best we've ever experienced. ... then there are the lights. Do you have trouble seeing in dimly lit rooms? Do you suffer from retinopathy? FEAR NOT! The lights in this room are bright enough to perform a medical procedure under. I'm not a fan of the ruthlessly efficient blinding white light method of lighting. In fact - it drives me nuts. If you want romantic or even just cozy... switch on a lamp and nix the overhead lights. So - round 1: big, BRIGHT, and dated but comfortable. How was the service? Remember when I said that some hotels will do what you want or die trying? This is not that same level of service. It is more like - do it yourself and we'll probably help you if you look like you are about to die. Strike 1: we booked the hotel WEEKS in advance with ample notice that we'd need a roll-out bed for our 7 year-old and a crib for our 16 month-old. When we checked-in we got ... a large room and none of those things. The front-desk assured us that they would be provided quickly... after a call to the front desk to remind them we only had to wait another 10-15 min to get those things! I don't really like to complain about things like this but it wasn't as though we checked in at 3:05PM... we got to the hotel at 8:30PM! 5 and a half hours after check-in! The woman who they sent was super nice and very efficient... but did tell us that she was flat-out with all of the OTHER requests that the hotel were coping with. (Did I ever mention that I love nothing more than to pay $700/night to commiserate with the front of house staff??? Yeah ... no. When I check in I don't want the impression that the hotel has ANY other guests with them at the time. Sorry.) The next day we asked if we could book a private car to take us around for the day? They said: "No." (Strike 2) Do you have a car-service that you can book for us? "No." What do you do when people visit the hotel and need/want local transportation? (Blank stare).... uffff . Someone from the bell-stand was able to get us a taxi that was willing to stay with us for the day. Did he know any of the local attractions that would add color to our visit? He might have - but he only knew them as destinations from so many trips! (In the end he turned out to be a decent driver (which is a huge plus) and figured out that we were looking for picture opps and tapped into his creative side to find us some interesting places. I gave him a generous tip and he was very, very happy!) ...we never got to Strike 3. Hooray! How was the food? We had dinner in the room on our first night and it was 'ok'... lots of cheese on all of the western options. It was all good - but cheesed out to the max! The man said "30 minutes..." and it came in 27 minutes. Breakfast in the "HORIZON CLUB" was... ok. A small buffet with local and western options. Peppino's on the mezzanine was flat-out excellent. I'm a food person. I know good food when I see it/eat it. When we went in it was not busy (which is a shame) because our meals were all top-notch! - - - So - if it is only 'so-so' why should I go there? Why does anyone go to Hangzhou? (Other than business in the down-town section?) To see West Lake. There were literally tens of thousands of people promenading around the lake morning, noon and night... it was hectic at times with the weight of all the people. The Shangri La puts you DIRECTLY ACROSS THE STREET from some of the most picturesque vistas of the lake... you don't have to 'travel' to get to them - just walk across the road! Consequently - I'd guess that the rooms at the Shangri La have the most commanding views of the lake! If you are going to go for a weekend and want to be RIGHT THERE - this is the place. Just temper your expectations... ultra-modern it is not.

this hotel has 2 towers. make sure which tower your room is in. The hotel is a little old, room is not spacious as other 5 star hotels but still big enough. It's right next to West Lake, press much across the street. It was said the hotel was haunted. I only stayed 1 night and didn't find anything different. However, 2 of my Chinese co-workers said they experienced something weird before. I don't believe in ghost, so who knows...

For a city like Hangzhou to have a brewery the caliber of midtown is exceptional! All of their beers are winners! If you have the chance to talk to the talented head brew master Eric I highly recommend it. He is passionate about brewing the best craft beers available. The New Zealand IPA is delicious, the porter is full bodied yet easy to drink, the pilsner is refreshing and clean, the pale ale has a nice balance between malt and hops. There are 6 main stay brews and 2 special brews available. This is local craft beer at its finest! You will not find another brewery in Hangzhou serving the wide range of local craft brews. Please stop in and grab a pint for a measly 58 RMB.

Great place. Close to lake. Beds are wonderful so a great sleep. Staff so helpful and great English. Fully recommend this hotel in great area and easy to get to. Great place. Close to lake. Beds are wonderful so a great sleep.

Upon reading some of the other reviews, you will realise that the Hangzhou Shangi-La is a far cry from it's usual 5 star counterparts, a fact, I cannot refute myself. Other than being located right beside West Lake and the staff were somewhat helpful, the place doesn't really have any other merits. Let's begin with the hotel itself - incredibly dated interior, no seats in the lobby waiting area and the rooms were warm and stuffy. Moving onto the breakfast buffet - I only have one word for this, abysmal. It was complete and utter chaos, I felt as if I was thrown into a ring, pitted against other hungry guests fighting for a place (to sit) and grabbing at any last morsel of food available. Adding to this, on our day of arrival we were told by locals that this hotel was regarded as 'the most haunted hotel in China', and there have been reported incidents of supernatural activity. You can imagine the delight that came over us upon learning this delightful piece of information (we had booked ourselves in for the weekend)! To sum it up, it was a truly 'frightful' experience and I am deeply 'haunted' by how they can charge so much for this supposed '5 star' hotel. (One final note, we were told that the property is leased by the government and will be returned once the lease is up, so it might explain why there is little to no maintenance to the hotel.)

78 Beishan Road Hangzhou Zhejiang

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool
  • Health club

Located in West Lake, Shangri-La Hotel Hangzhou is within a 5-minute walk of sights such as Xiling Seal Engraves Society and Solitary Hill. This 380-room, 4.5-star hotel has conveniences like an indoor pool, free in-room WiFi, and a health club. It's on a lake and also a short walk from Quyuan Park and Su Di Causeway.


Enjoy the garden views at COFFEE GARDEN, one of 3 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served each morning for a fee.


All 380 air-conditioned rooms feature minibars, coffee makers, and free newspapers. LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Free bottled water, safes, and phones are also standard.

Property features

At Shangri-La Hotel Hangzhou, guests enjoy features like an indoor pool, a health club, and a sauna. For transportation, you can make use of an airport shuttle (available on request) for CNY 600 per vehicle one way, as well as a train station shuttle. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include an outdoor tennis court, free WiFi in public areas, and 19 meeting rooms.

Room options

Standard Room, Garden View

Full 2 | King 1 | Sleeps 3

Standard Room, Lake View

Full 2 | King 1 | Sleeps 3

Horizon, Standard Room, Hill View

Full 2 | King 1 | Sleeps 3

Horizon, Standard Room, Lake View

Full 2 | King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

81% of guests recommend this hotel

Total of 796 reviews