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Shangri-La Hotel Hangzhou

4.5 out of 5.0

Recent guest reviews

We had a very pleasant stay on Horizon Floor. The location of this hotel is the best in Hangzhou, right by the lake front. The Horizon Lounge is always an excellent place to relax and unwind, stunning views, beautiful nature all year round. The room was clean and tidy, air purifiers working and amenities incl. bathroom well prepared. Wish to mention explicitly the excellent care taken by Vanessa and Grace from FO and Jan the HL mgr, but also Lounge staff Patrick did a very good Job on us. We ordered some Pasta from Peppinos, very delicious. Must return soon, made another 4 reservations for January, February and March. It's a wonderful place, Keep it that way!! Well, some basic renovation would be welcome.

This Shangrila hotel is across the road and looking over the beautiful Westlake. It has a wall of pictures of world leaders and famous visitors who had stayed. The grounds and landscape are well manicured. It’s buffet are famous for its variety and tastes...certainly one of the best. Try to walk along the lake early in the day to enjoy the scenery (before crowns of tourists crowding the place) Here are some pictures to share.

Past midnight on a freezing November night two years ago. I just arrived there after long day at work and flight from Hong Kong. My hostess dropped me there. She insisted that I have a look at the lake there but it was way too cold for me, so inadequately clothed. Slept and got up next morning for Breakfast. I never like to remember anything negative. But here I found, to my dismay, the staff not very friendly. Otherwise the Hotel was nice & comfortable.

Four of us (a family with two children) arrived a bit late and was received by a trainee. She was not so familiar with the whole process and needed help from senior staff from time to time. The rooms were huge, with the excellent location in the heart of the city, right beside West Lake. A lot of greens around and very quiet in the night for a good sleep. It was also pleasant to take a walk in the garden, with fresh air. Overall a nice stay.

I went to shangri-la in December,2017. Great view and excellent location. They're all very delicate to the job. I had one appointment which changed time,I have to leave my kids in the lounge for 30 mins. Karen ( lounge manager) who help to watch them for me. Thanks for that. Front desk manager-SAM is very kind and patient, meet my family's needs all.

Shangri-La Hotel is located just opposite the Su bridge and Bai Bridge. It is within 5 minutes walk from the hotel. We were staying in a room with balcony and a good view of the lake. Really pleasant room to stay in. The Horizon Level where we were staying also has a lounge which provide drinks at all hour. It is also where we have our breakfast and late afternoon tea. The lounge is also a good place for business discussions. The hotel also provides transportation pickup for arrival n departure at a cost. The staff are also very friendly and helpful The only area that we didn’t quite like is the health club facilities which is located out of the main hotel building.

The hotel refused to honour the 2 reservation confirmations because it was booked under the same name. They said they can only give one room. We asked to talk to their manager but they played delaying tactics saying their managers are in meeting. They insisted they can only give one room and expect our family to split up into different hotels. This is unbelievable. We spent two hours trying to convince them to honour the contracts but to no avail. This is way beyond our imagination for a hotel like Shangrila. After 3 hours, we still get one room but with a extended bed

This is an older Shangri-La hotel, but exceptionally well done. Hangzhou is a city of perfectly manicured parks and lakes. Be prepared to walk. That is how you enjoy it. When done for the day, you return to rest in the oasis of the Shangri-La. There are two main buildings in forty acres of it's own park. The food is rated as the best in Hangzhou. To give you some idea of how accommodating they are,my wife cannot eat citrus in the morning, but loves their pomelo(a giant grapefruit). Ever day they prepared a large container for her to eat later. They were incredibly nice. All the staff tried to be as helpful as possible. A great, classical hotel with a great staff.

This hotel was probably nice in its day. It is really in need for a top to bottom update to reflect the Shangri-La brand. The location is great near West Lake with lots of attractions and places to walk to, but the hotel itself is somewhat out of a time warp. I heard they are doing a rehabilitation but it can't happen soon enough.

We actually very much enjoyed our stay at the Shangri La Hangzhou: Yes, it is a bit dated but everything worked great, the bed was more than comfortable with good pillows and linens, and the bathroom had everything we need - of course we would have prefered two sinks and larger, but that does not exist here (what is the fuss LOL). We were asked if we would like an upgrade, very fair price difference which put us on the 7th floor center with access to the Lounge. WOW, we enjoyed ourselved tremendously. We even ended up eating one night in the room with our view - very delicious by the way. Now for those of you who are complaing about internet and such - THIS IS CHINA, and unless you are on a VPN you will have NO access to FB, Google, or other American sites - they are banned. This is not the hotel's issue, it is China's way of controlling information. We actually had reasonable speed, and got done what was needed without a hassle. The staff was more than accommodating and made all our daily arrangements with our driver (not even booked through the hotel). The food for tea and apero was very nice, with a descent selection of alcohol, plus an amazing view with terrace. THe breakfast provided here was also nice, with the possibility of having made ot order eggs and other such things. Would we stay here again, Absoutely! The hotel was exactly what we needed, to be otuside the city was worthwhile, with access to the most amazing park. The view, quiteness, service and location were all to our liking.

78 Beishan Road Hangzhou Zhejiang

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool
  • Health club

Located in Xihu, Shangri-La Hotel Hangzhou is within a 5-minute walk of sights such as Xiling Seal Engraves Society and Solitary Hill. This 380-room, 4.5-star hotel has conveniences like an indoor pool, free in-room WiFi, and a health club. It's on a lake and also a short walk from Quyuan Park and Su Di Causeway.


Enjoy the garden views at COFFEE GARDEN, one of 3 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served each morning for a fee.


All 380 air-conditioned rooms feature minibars, coffee makers, and free newspapers. LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Free bottled water, safes, and phones are also standard.

Property features

At Shangri-La Hotel Hangzhou, guests enjoy features like an indoor pool, a health club, and a sauna. For transportation, you can make use of an airport shuttle (available on request) for CNY 600 per vehicle one way, as well as a train station shuttle. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include an outdoor tennis court, free WiFi in public areas, and 19 meeting rooms.

Room options

Superior Room

King 1 | Sleeps 3

Superior Room, Hill View

King 1 | Sleeps 3

Deluxe Room, 1 King Bed, Lake View (East)

King 1 | Sleeps 3

Superior Room

Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

81% of guests recommend this hotel

Total of 831 reviews