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Shangri-La Hotel Hangzhou

4.5 out of 5.0

Recent guest reviews

We actually very much enjoyed our stay at the Shangri La Hangzhou: Yes, it is a bit dated but everything worked great, the bed was more than comfortable with good pillows and linens, and the bathroom had everything we need - of course we would have prefered two sinks and larger, but that does not exist here (what is the fuss LOL). We were asked if we would like an upgrade, very fair price difference which put us on the 7th floor center with access to the Lounge. WOW, we enjoyed ourselved tremendously. We even ended up eating one night in the room with our view - very delicious by the way. Now for those of you who are complaing about internet and such - THIS IS CHINA, and unless you are on a VPN you will have NO access to FB, Google, or other American sites - they are banned. This is not the hotel's issue, it is China's way of controlling information. We actually had reasonable speed, and got done what was needed without a hassle. The staff was more than accommodating and made all our daily arrangements with our driver (not even booked through the hotel). The food for tea and apero was very nice, with a descent selection of alcohol, plus an amazing view with terrace. THe breakfast provided here was also nice, with the possibility of having made ot order eggs and other such things. Would we stay here again, Absoutely! The hotel was exactly what we needed, to be otuside the city was worthwhile, with access to the most amazing park. The view, quiteness, service and location were all to our liking.

An example: I used their laundry service, which is astronomically priced. (They charge $7 per shirt.) It came back with a card saying that one of the shirts was "damaged" and therefore they hadn't washed it. But looking at the billing slip, they had charged me for it anyway. Subsequently a non-English speaking woman rang at my room with a clipboard and asked about "laundry." After I yelled at her, two phone calls and a revisit by this same woman to take the shirt back ensued. When I called up to order, by number, ONE item that was on the menu in my room, that took three phone calls--and I was actually surprised when the correct item finally came Let's be clear. This is a HUGE hotel. All they need is ONE English-speaking employee on duty at all times, and a number to call that employee, from which she can call you back if necessary. If this big chain can't figure that out, stay away from them! And I'm a member of Shangri-La's "Golden Circle" loyalty program, from way back! This hotel is so huge that to get to their foolishly overpriced buffet breakfast, you have to find your way through a succession of long corridors and go down many stairs. That facility is in the "other wing." Their prices for car-and-driver were ridiculous when I tried to arrange that in advance, so I had to resort to someone I eventually found on the Internet--who was very good and economical, big comfortable car. John Wu. You will find your Internet access inconsistently but very inconveniently blocked--no Google, no gmail. Don't expect any help from these nincompoops.

The hotel is a former government official hotel with 60 years old.The hotel is on the north back of lake. It is near the tourist boat terminal and other sceneries. Good view from hotel rooms. The hotel service is good. The food in the canteen is not so abundant compared with others Shangrila I lived before.

A bit outdated hotel, though this gives the chance to experience classic colonial era feeling in Hangzhou. Location is great, the West Lake is just a two minutes walk across the street. Staff is competent and helpful. Clients are almost exclusively Chinese. Breakfast leaves nothing left to wish for.

I'll let you know about or experience and then tell you about the hotel. I also have to start by saying I've never had to complain about a room before. We booked a deluxe garden view room and our guide telephoned the hotel in advance to guarantee a West Wing room. (The east wing is a buggy ride away from the main reception). When we checked in, in the evening we were given a lake view room in the east wing being told this was an 'upgrade'. The room stank of cigarette smoke and we immediately had to ask to move. The bell boy rang the manager who confirmed they would move is to a better room also in the east wing. This was a suite, but also a smoking room. The bell boy left us and we had to telephone the manager ourselves. We told him it wasn't good enough to be put in another smoking room and we would be happy with the original room booked. He told us that this was better and the west wing was fully booked. The east wing was apparently all smoking rooms. After being told at least 5 times the west wing was fully booked and there were no more rooms available and that our original booking was no longer available he amazingly found a room in the west wing and we moved again. It was such a struggle to explain to him why we weren't happy and being on our honeymoon was not a pleasant way to start our stay. We asked why our original room had been given away with no answer. Being lied to quite blatantly that the west wing was fully booked was aggravating. The duty manager came to collect us personally and told us again how the west wing was fully booked - apart from the room we were being taken too I had to point out. The room we ended up in was a car park view (so still not the garden view we originally booked) but we just wanted to unpack and get to sleep. The air con didn't work very well but I did not want to complain again In the heat of the moment, however, I lodged a complaint through the hotel website. It was only following this that good service came out. The following day our guide got a call from the hotel to apologise. We were offered another upgrade to another suite, but which we turned down as we were checking out early and didn't see the point in having to pack up and move again, especially as we were on a full day tour. Instead they offered us dinner and a bottle of wine to make up for the issues the previous evening. This we thought was good service and we were met in the evening by the manager and taken to dinner. If it wasn't for this the review would be a 1. All this aside the hotel itself though, as other reviewers have pointed out, is very dated and quite disappointing. It reminded me of a Bournemouth hotel I stayed at in the 1980s. Considering it is a 5* hotel you expect more. Even our guides admitted it's very old but it has a very good location on the lake. G20 leaders stayed there a few years ago and it feels like the hotel is hanging onto this to maintain its high end status. Breakfast is fine with a decent selection but the food isn't anything special. Overall you want more from a 5* hotel. There may be other hotels round the edge of the lake that might be worth a look though.

Amazing hotel to stay in. Amazing look.rooms are very auspicious too. There is lake right in front of hotel.few rooms gives amazing view of Lake.simply awesome. The hotel has distinction of hosting few guest like Angela Merkel, Vladimir Putin etc.

Hotel has two wings and it's quite confusing. Car service took me to the east wing,and I then realized my room was in west wing. Signage not clear and it took 15 mins for my driver to figure it out. Hotel staff was not very helpful either. The room must have not been renovated at least the last 20 years. Bathroom fixtures requires significant upgrade. Having said that, location of this hotel is excellent, as the famous "West Lake" is right in front of the hotel. I had a glimpse of it in the morning. Front desk staff is below Shangri La's high standard. Post check out, my invoice was stuffed into a small envelop with half of it sticking out of the envelop. I am a huge fan of Shangri-La and have stayed in many of their hotels in China. Have to say this one ranks bottom of all the Shangri La hotels that I've visited.

I stayed at the West Wing of the Shangri La hotel which could be the old wing, it used to be called Hangzhou Hotel. The location is just within walking distance to the West Lake and the famed LouwaiLou restaurant is also close by. The room was large and cozy. Bed was soft and although I just arrived from San Francisco, had no problems sleeping through the night. There was no traffic noise at all. The only drawback was the heat outside. Will definitely stay here again.

This hotel was a luxury hotel but it needs to be refreshed. The restaurant room looks more like a cafeteria than a five star hotel restaurant. The food was good but not exceptoonal. You could see that at its prime time, the hotel was fantastic. For example the furnishing in the room is made of heavy wood... not cheap things.

I am a Shangri-La fun but this is not. This hotels operates like 50 years before in all aspects. Facilities all very old and very complicated to find. Service is like China 20 years before when you hardly find people speaking English. Generally this hotel cannot stand between so good hotels in Hangzhou city. Sorry for my bad comments but this is the truth

78 Beishan Road Hangzhou Zhejiang

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool
  • Health club

Located in Xihu, Shangri-La Hotel Hangzhou is within a 5-minute walk of sights such as Xiling Seal Engraves Society and Solitary Hill. This 380-room, 4.5-star hotel has conveniences like an indoor pool, free in-room WiFi, and a health club. It's on a lake and also a short walk from Quyuan Park and Su Di Causeway.


Enjoy the garden views at COFFEE GARDEN, one of 3 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served each morning for a fee.


All 380 air-conditioned rooms feature minibars, coffee makers, and free newspapers. LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Free bottled water, safes, and phones are also standard.

Property features

At Shangri-La Hotel Hangzhou, guests enjoy features like an indoor pool, a health club, and a sauna. For transportation, you can make use of an airport shuttle (available on request) for CNY 600 per vehicle one way, as well as a train station shuttle. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include an outdoor tennis court, free WiFi in public areas, and 19 meeting rooms.

Room options

Superior Room, 1 King Bed, Garden View (West Superior)

King 1 | Sleeps 3

Superior Room, 1 King Bed, Hill View (West Superior)

King 1 | Sleeps 3

Deluxe Room, 1 King Bed, Lake View (East)

King 1 | Sleeps 3

Superior Room, 2 Twin Beds, Garden View (West Superior)

Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

81% of guests recommend this hotel

Total of 817 reviews