Skip to main content
Beginning of main content

Holiday Inn Hangzhou City Center

4.0 out of 5.0

Recent guest reviews

It's better than the previous hotel I have stayed in (that used to be a Crowne Plaza but has been taken over by a domestic hotel chain) but still not quite right. I always try and book into Club floor rooms because I will have somewhere to work which is more comfortable & relaxing and there can be other benefits like some free laundry per day etc etc. Here Club lounge is only open 09.00 - 21.00 so you cannot have breakfast. You must go to the 2nd floor. There is a bar - Shooters - which is often empty or with 2 or 3 people in. It has a pool table (hence name perhaps) which can help to pass time but the staff tend to use it !!! English is spoken well at reception and rooms are good with good showers. From the airport it takes about 50 - 60 minutes and cost about RMB 130. If you can get a hotel car at reasonable rates (200 - 300) then do so as Chinese taxi's are awful, they NEVER have rear seatbelts and they drive like crazy, weaving in and out of traffic. The hotel car driver may well do the same (they often do) but it will be a bigger, stronger car with seatbelts !!

Comfortable and spacious room. Clean and well equipped. Breakfast average for large hotels, offering pretty much everything. Chinese restaurant also pretty good and reasonable. One downside is that it is noisy - not the hotel's fault, but by a busy road junction and the Chinese do like their car horns. Not far from West Lake.

Location: The hotel is not really in the city center it is actually outside the main shopping district. Getting a taxi is easy and traveling by Taxi to most places within the city or westlake is not costly. To the shopping district and the night street Hefang Street cost you less than 20RMB. There is a metro line infront of the hotel. Walk across the road there is many local food outlets and stores. Room : Room is clean, tidy and the bedroom is comfortable. Had a good sleep during my 2 nights there. Breakfast: Good variety of local and international food. But the food taste is just average and eatable it is good head start for the day. LASTLY My good time and stay in Hangzhou was ruined by this poorly managed incident. I had booked my 2 nights stay (CNY471 and CNY 582 respectively) and prepaid it 2 months before arrived in Hangzhou Holiday Inn City Center. The amount was charged and fully paid by credit card. When I checked in on 11 Aug, the checkin female staff (I didn’t get her name plus the duty female manager is beside her too) insisted on seeing the same credit card and locking it for security deposit. I understand that a security deposit is required and I had repeatedly reminded her that my 2 night stays is fully paid and she mentioned it was just for verification purposes. I told her few times my room is paid and don’t not double charge it again. I did not signed on any credit sales transaction or authorized any amount to be deducted. On the day of checking out 13 Aug, I checked out normally signing only the checking out form. I did not sign on any credit sales transaction. On 14 Aug I found out that Holiday Inn Hangzhou had charged 2 credit card transaction (CNY471 and CNY582) this is a double payment and it should not be charged. I believed in any country in the world unauthorized use of my credit card is considered a criminal case. I did not signed on any sales transaction and did not get any acknowledgement receipt. How can they make a charged? This is fraudulent use of my credit card. I received a reply that the amount will be returned only 15 days after they void the transaction. As a IHG gold member and stayed in so many different cities. This is the first time such incident happened. It could easily been avoided at the first time when I told the staff and with the duty manager beside. I wonder how many guests had their room stays charged twice. This had indeed dent a bad experience in my stay with Holiday Inn.

It is a comfortable hotel, great service, rooms are always clean, and every equipment works fine. The breakfast is very loaded with both western and Chinese fotos. Rooms service works Ok. U like very muchas this zone also.

I stayed here for 2 nights in June and found the hotel very comfortable. Service was efficient and well catered for. It was raining heavily during our visit but the hotel made sure there were enough umbrellas to go around. Breakfast was more than ample with a good selection. We did not eat for dinner here as we travelled out with friends. Rooms were comfortable and roomy. The Wifi was a little slow but good enough to be able to complete some business emails. I will visit again probably in November. They have a good Sports Bar on the 2nd level.

I tried Holiday Inn Hangzhou City Center for the first time because I wanted a new location to explore despite being in Hangzhou several times. I must say the location is a bit off from the city center but it is still within close distance from the West Lake. Further, there's a Metro line nearby but I haven't tried. Upon check in, the room is ready. The hotel recognized me as an IHG member and offered me welcome drinks. I went to the room after and my initial impression is that the room is old and has that distinct smell of being unused for quite some time. The internet is fast and the bed is soft. Toilet has tub. The air conditioning system is working properly which is a must since I visited Hangzhou in summer. I also visited the health club, which is not operated by the hotel. Being an external operator, the facility is particularly busy at night especially the pool. I think some are members or the facility and not guests of the hotel. Naturally, the changing area is very busy. Sauna is available but not the steam. No jacuzzi as well. The property, although being an external operator and not directly managed by the hotel, should still maintain the quality as it still carries the impression being a Holiday Inn hotel. Other than this I see no problem with the hotel. The breakfast has selections of Western and Asian cuisines, but it tends to be busy at times. However; the turnover of the tables is fast. Most staffs here do speak English so there's not much to worry about communications.

This hotel allowed me to stay and pay cash as IHG Ambassador member,(While my credit card was lost!) Nice bed, good breakfast, good service, cant really complain. Location is not so good. Not many shops and restaurants that are close to the hotel. About 30-40 minutes walk to good places to shop and eat. Taxis were not readily available either.

We booked this hotel at the last minute and stayed for 5 nights in April 2017. We are very pleased with this hotel, good location, excellent breakfast with both Asian and Western food. The room was very clean, bathroom and funiture are new and comfortable especially the bed and pillows. We had a really nice stay with the reasonable price. Highly recommend it.

I stayed in Holiday inn in April 2017 for about 2 weeks, The room was well lit and ventilated with cozy bathroom. I was surprised on my birthday by the Front desk manager (Reception) with a freshly baked cake in the room on my birthday. Pressing Iron, electric kettle and hair dryer, little torch by bedside table, umbrella you can use etc. Breakfast and the restaurants were ok. Laundry service is superb and the wifi is free and fast!

I have written about this Hotel before, and I still want to say this is a very good Place to stay. Great Value for Money! The reason that I am Writing now, is the following happened: I ran into the General manager in the elevator and later in the restaurant. He said hello in his usual nice way and I took the opportunity to give him two minor proposals for guest service impovements. just an hour later I could see that he did not only pick it up but also made it happen right away. That is also a, I Think, a very important part of the quality of any service instution like a hotel, that they really listen to their cusyomers and also show that by making improvemnts. I Think this is really worth the appreciation and should be known by everyone. Thanks!

289 North Jiangou Rd Hangzhou Zhejiang

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Located in Xiacheng within a short walk of Hangzhou China Silk Town, Holiday Inn Hangzhou City Center is within 2 miles (3 km) of Zhejiang University Huajiachi Campus. This 4-star hotel has 322 rooms and welcomes guests with 2 restaurants, an indoor pool, and free in-room WiFi. In central Hangzhou, the hotel is also close to West Lake and Zhejiang University First Affiliated Hospital.


Enjoy dining at Aromas, one of 2 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. Buffet breakfast is offered for a fee each morning from 6 AM to 10 AM.


Holiday Inn Hangzhou City Center's 322 rooms are air-conditioned and provide refrigerators, minibars, and coffee makers. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include free newspapers, free local calls, and free bottled water.

Property features

Guests staying at Holiday Inn Hangzhou City Center enjoy an indoor pool, a health club, and free WiFi in public areas. There's free parking, and an airport shuttle (available 24 hours) for CNY 300 per vehicle one way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 6 meeting rooms, conference space, and a business center.

Room options

Deluxe Room

Full 1 | King 1 | Sleeps 3

Club Room

Full 1 | King 1 | Sleeps 3

Superior Suite

Full 1 | King 1 | Sleeps 3

Deluxe Room, 1 King Bed, Non Smoking

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

77% of guests recommend this hotel

Total of 340 reviews