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The White Horse Hotel & Brasserie

4.0 out of 5.0

Recent guest reviews

This hotel is lovely! Nice decor and a great location, two minutes to Romsey Abbey therefore perfect for a wedding stay. For a wedding venue I would definitely use this hotel. Room was everything we needed, cosy and comfortable with a few extras that I would expect for the price of £145. The bars were understaffed massively. In the afternoon bar was open plus there were guests from the wedding arriving back. The poor guy on his own was efficient and worked like mad to keep the queues down. The bar staff at night were okay however (and I'm not describing individuals) two in particular were awful. Their attitudes and rudeness was just so uncalled for. Especially when you think we were celebrating a wedding. My husband was shouted at for spilling a drink and asking to 'help clean it up'. The person ordering the taxi was just downright rude! Some of the staff didn't want to be there and that's all I can say on that subject. The breakfast was 10 of 10. The service was faultless and the staff were friendly, efficient and couldn't do enough fro help.

We came here to the Chef's Dining Room after our wedding at Romsey Town Hall and photos at King Johns garden. It was lovely that everything was within walking distance. We were extremely well looked after. We were able to have preliminary drinks in the courtyard before moving inside for lunch.The food and setting were both excellent. The service was efficient, friendly and unobtrusive. We are very grateful to all the team.

Really nice hotel, the location is very convenient if you are planning a walk in the New Forest. The bedrooms were really cute and comfortable and had all the amenities needed. The food in the restaurant for dinner and breakfast was well executed and good, however the full experience was let down by the bad quality of the service in the restaurant (an hour wait between two courses and no excuse was provided by the team).

Lovely setting unfortunately the staff looked like they didn't want to be there. One lady huffed and shook her head everytime she had to clean a table. They never asked us for more tea/hot water and milk we had to keep asking them. The price of £40 per couple is ridiculous you get hardly anything for it and the cakes are tiny. We asked for the bill then gave it to us with a £12 surcharge which is disgusting. They didn't work hard enough for it! And they never told us where to pay for the bill just dissappeared so we went out of the room to Reception to ask and they said go through to the bar. Thanks would of been nice to know. For that amount of money and the limited everything you get for it is truly disgusting. It's a shame becuase it is such a nice setting.

In this day where the word Wedding means charge twice and add a naught we were more than happy how our Daughters Reception was planned and executed. Sarah was great with communication and ensuring we were never worried things weren't going to be as wished for. The 'Stables ' gave us an exclusive part of the Hotel with own Bar, Washroom and Kitchen. Sarah managed the dressing of the room and the delivery of the meals ,including those with dietry needs, perfectly . Amongst the guests the general comments were just how wonderful everything was. A few stayed over. Although we didn't get best use of the rooms we were all impressed with the standard. A longer stay would definitely be a comfortable one. Quality and detail showing throughout and staff nothing but helpful and polite. We took breakfast which was enjoyed by all and the choice and use of high quality products was a treat. We can't praise and thank all we had contact with enough at this point. I would recommend without a hesitation. I've worked in hospitality for 15+ years and it was an absolute treat not to feel let down or have any criticism. Well done Team White Horse.

If you want a delicious afternoon tea DO NOT come here. Firstly you can only book for either Midday or 3.30pm - couldn't stomach afternoon tea at lunch time so went for later time. Reception staff were unfriendly and we had to wait forever for our food. The scones were over baked and cake selection average. There are many nicer places to go so don't go to this overpriced pretentious establishment

The good points were: town centre location, comfy bed, quirky old charm, pleasant and helpful staff. But £145 was too expensive for "room only" in a small room at a tired hotel whose "broom cupboard" wardrobe contained a full sized ironing board, a large iron and a fan and two thick towelling robes (which incidentally you were warned not to steal or your credit card would suffer). If you have more than a shirt and slacks in your luggage - stay somewhere else. The small room was furnished in a quasi Louis XV style reminiscent of the 1960's MFI whitewood range. The pleasant separate bathroom was part of the Suite accessed via a small hall and down three steps and was cleverly fitted into this ancient Coaching Inn. An apparently standard English breakfast was £14.50 each - why stop at £14.50? Why not round it up to £30 for two. There was no car parking and the back gate was locked in the evening meaning from the public car park we had to find our way through a series of alleyways to walk around to the front of the building but to be fair it was the day of the Beggars Fair in Romsey. Pretentious describes this place, suitable for junior executives whose bills are paid by their employer or someone with more money than sense. And who is clearly likely to inadvertently steal the dressing gowns. If this doesn't put you off I'm sure you'll enjoy it.

We came here for my sister's hen and enjoyed a lovely afternoon tea. The selection of cakes and sandwiched was enjoyable and the scones arrived warm which meant they tasted amazing! The only thing, in our opinion, was that they didnt provide nearly enough clotted cream or jam, even after asking for more!

We love coming here before have dinner. Sat drinking cocktails in the court yard out in the sun at the weekend, the staff were very friendly and keen to serve except they did not have any mint for a mojito!!!

An excellent weekend spent here. Friendly welcome, lovely room with nice touches such as dressing gowns, good toiletries, mints by the bed. Lovely terrace to sit out on. Breakfast brilliant. Do not hesitate to book and we will return soon

Market Place Romsey England

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour front desk

The White Horse Hotel & Brasserie places you next to Romsey Abbey and within a 10-minute walk of Broadlands Estate. This 29-room, 4-star hotel has conveniences like a restaurant, 2 bars/lounges, and free in-room WiFi. It's in central Romsey and also close to The Rapids and Sir Harold Hillier Gardens.


Dining

Enjoy a bite to eat at The Brasserie, the hotel's onsite restaurant. Order from 24-hour room service to satisfy your hunger without leaving your room. Start your day off with breakfast, available for a fee.


Rooms

The White Horse Hotel & Brasserie's 29 rooms provide phones and desks. Guests can expect to find free WiFi and flat-screen TVs with digital channels. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding.


Property features

Guests of The White Horse Hotel & Brasserie enjoy free WiFi in public areas, conference space, and barbecue grills. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include a picnic area, a gift shop, and a porter/bellhop.

Room options

Standard Single Room, 1 Twin Bed

Twin 1 | Sleeps 1

Superior Loft, 1 Double Bed

Full 1 | Sleeps 3

Junior Suite, 1 Queen Bed

Queen 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

84% of guests recommend this hotel

Total of 587 reviews