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The White Horse Hotel & Brasserie

4.0 out of 5.0

Recent guest reviews

Great value food and ambience for cosy lunch. Will definitely visit again. Staff very attentive and great service. Food was absolutely delicious with nice twists on desserts. Was able to choose dessert for. Set menu even thoug I did not have set menu! Fabulous.

This was my second time at the White Horse. First stay was very average and sad to say the same is to be said this time round. It could be such a great hotel, but somehow they don't get it right. Positives first: Location is superb; bar is nice, good atmosphere. Check-in was great, very friendly and positive. Negatives: room booked was a single and could not be described as anything else. It was pokey. Couldn't swing a cat etc etc. There was just about enough room to trip over the entrance and fall into bed, in terms of edging round the bed, one would need to be doing this sideways in order to be able to manage. The room decor was very oldy worldy, but Laura Ashley fans would love it. However, it is totally in contrast to the modern image the hotel seems to be trying to go for. Needs urgently updated. Room view was awful but not as bad as my first stay. This time I got to look over a roof via a small window, whereas previously I enjoyed a fire escape, brick wall and exotic weeds. Unfortunately my coffee machine did not work. Finally, to top it all, housekeeping decided to hoover the room next door and talk loudly at 8.20am on a Sunday morning. Considering the clocks had gone forward in the night to British Summer Time, this made it 7.20am. I probably won't stay here a third time.

Popped in and had a cream tea and must say the hot scones with cream,jam and lemon curd and a cup of tea also smoked Salmon finger sandwiches were 1st class ,has always the staff are very helpful and service good ,looking forward to returning for a birthday meal soon

Afternoon tea was lovely. Beautiful interior. Comfortable chairs. Large variety of cakes and scones. Choose over 30 teas trying as many as you like. The staff could not do enough for us, always asking if we need more milk, water, tea and drinks. Very helpful kind and friendly. All staff very professional and welcoming. Unlimited drinks all afternoon would definitely recommend to everyone. Lovely hotel located on romsey high Street. Clean. Tidy. Nice China wear. :-)

My husband and I just popped into here to make enquiries about their afternoon tea and we ended up staying for lunch. We decided to go into the bar for a drink which was warm and cosy, bar staff very pleasant. Asked to look at a menu for future reference and was tempted by what they had on offer. A waiter asked is if we'd like to eat and took our order. We could have dined in the bar area but preferred to go into the restaurant. It was beautifully set up, very clean and comfortable. The staff were very professional and friendly and the food was excellent. Beautifully cooked and presented, not huge portions but certainly adequate, quality over quantity and locally sourced. We will certainly go there again and take friends. Looking forward to having afternoon tea there too. It's a pleasure to go somewhere that the chef has passion for food and the staff are so attentive. Thanks to all.

Booked for my husbands birthday and had a very disappointing evening. Barman unfriendly and less than welcoming, service incredibly slow even though hardly any people dining, food expensive for what we had. Would not return.

My friend took me for a birthday surprise drink & lunch yesterday ,at the bar of the white Horse & Brasserie Romsey , we ordered two Prosecco aperol Fizz ( our favourite drink ) the waiter was very surly on arrival, he didn't say hello or greet us with a smile he seemed grumpy when we asked for our drinks and looked at us as if to say I don't really want to make them. Whilst I was opening my lovely gift from my buddy my friend asked him not to put too much ice in my glass (as I have sensitive teeth !! ) well you would have thought that she was asking him to rob a bank . He was so angry he chucked all the ice from my glass into the sink under the bar so viciously I could feel the water come over the bar and hit me in the face and on my clothes I coiled backwards with the shock of it . My friend asked him if there was a problem ? and was it okay if we ordered these drinks , he just gave her the filthiest dirtiest look and didn't even reply with an okay that's fine no worries. His attitude put a complete dampener on my experience of a birthday drink we were considering having lunch there but decided otherwise . After a fashion he left the bar and another young man came I believe he was the Bar manager, he asked us if we wanted another drink and we said NO we've already had a bad experience. The manager whose name escapes me ask us why we wanted to leave , so my buddy explained everything to him, needless to say we thought he would be shocked ! However he was not ? You have to ask yourself why not ? he persuaded us to stay and gave us a lovely slate plate with happy birthday written on it and two delicious chocolate's. The man with the attitude I believe was called Andre ( don't quote me on that ) a rotund man with short shaved hair and dark glasses . Although he said hardly anything ( only grunted) I detected a foreign accident. We was at the bar just after 1pm ... if we decide to have drinks at the said bar again I believe we would avoid this time going there & suggest other people do The same. I strongly believe some training in Communication skills with the public would benefit him greatly, either that or find a different job. Many thanks to the bar management for saving what was a horrible experience.

A Sunday morning walk around the lovely Hampshire town of Romsey was topped by our family visit to The Brasserie in the White Horse Hotel right in the centre . Parking on the street was easy although the nearby car parks are very convenient. We were greeted by friendly reception staff and shown into a very light and airy dining room. We were surprised by the ample variety of the Sunday Lunch menu which was absolutely delicious, we can't wait to return.

I was treated to a nights stay and meal for Valentine's Day by my other half yesterday. The room was amazing, such small things made it extra lovely. The staff were all great and check in was easy. We then went to dinner. We were seated and given water. It then took 30 minutes for us to even be asked what we wanted to drink, by which point we were starving and were ready to order our food as well. We tried to get the attention of a waiter after waiting about 20 minutes and was told he would be with us shortly. Looking around, the table next to us was finishing their food when we first arrived, their plates weren't cleared until after our order was taken. Over 30 minutes after finishing. Another table, similar to us was waiting for 20 minutes to order food, at least they had something to drink. Maybe it's because I've worked in a pub and restaurant, but I don't think that's ok and had I been that member of staff I would have been spoken to about it. Had it been any other night we might have got up and tried somewhere else, we actually discussed it at one point but on Valentine's Day, most likely everything would be full. After being sat down at 8 it wasn't until about 8.50 that we got our starters, not the fault of the chefs. The food was incredible, the blue cheese soufflé... wow. But unfortunately let down big time by the staff who seemed too busy chatting by the till and spending time in the kitchen, rather than serving their customers. And of all the nights to get that wrong, Valentine's Day was not one of them, especially when you're paying that much. Luckily the quality of the food and the hotel itself made up for it, hence the 3*

We attended a family party in one of the suites. The food was delicious and the service was attentive. I was particularly impressed with the effort the staff went to to accommodate special dietary requirements due to allergies. I was able to eat almost exactly the same as everyone else and was reassured that my food had been prepared separately from the rest. It was really nice not to have to pick a dish based on ingredients for once- they adapted the menu to suit my needs. They were also very accommodating and welcoming to my baby daughter. Would definitely return.

Market Place Romsey England

The White Horse Hotel & Brasserie places you next to Romsey Abbey and within a 5-minute walk of Dunwood Manor Golf Club. This 31-room, 4-star hotel has conveniences like a restaurant, 2 bars/lounges, and free in-room WiFi. Centrally located in Romsey, the hotel is also a short walk from Broadlands Estate and Plaza Theatre.


Dining

Enjoy a bite to eat at The Brasserie, the hotel's onsite restaurant. Order from 24-hour room service to satisfy your hunger without leaving your room. Start your day off with breakfast, available for a fee.


Rooms

The White Horse Hotel & Brasserie's 31 rooms provide phones and desks. Guests can expect to find free WiFi and flat-screen TVs with digital channels. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding.


Property features

Guests of The White Horse Hotel & Brasserie enjoy free WiFi in public areas, conference space, and barbecue grills. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include a picnic area, a gift shop, and a porter/bellhop.

Room options

Standard Single Room, 1 Twin Bed

Twin 1 | Sleeps 1

Superior Loft, 1 Double Bed

Full 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

84% of guests recommend this hotel

Total of 560 reviews