The Ely Hotel3.0 out of 5.0
Recent guest reviews
Upon arrival the lady at reception was very friendly helping us with more tea and milk as we are big tea drinkers and lending a pen, the room was very spacious and tidy and clean, the shower was very nice having the choice of 2 shower heads, tea, coffee and hot chocolate and biscuits in the tea tray, very comfortable bed and pillows and lovely fresh white bed linen, we went across to the pub/restaurant for breakfast which was very nice, the man who was in duty was very friendly, helpful and polite, lots of choice for breakfast and lovely food, free parking available, we would definitely go back
Good food , great rooms , lovely friendly staff , ( Lottie ) , would recommend this place to anybody to stay here . You can park your car near to your room , this hotel is close to the M3 motorway , but you can not hear any traffic noise .
Oh my, if you love good food, then you have to try The Ely. The food is gorgeous, piping hot, freshly cooked and so yummy. The staff are all lovely, we had Danny as our waiter tonight and he was brilliant. To be honest though, there are so many yummy things on the menu, you will struggle to pick your meal. We had the sharing platter as our starter and then both chose the surf and turf for mains. WOW!!!, the food was AMAZING!!! If you want a nice treat, you HAVE to eat here. We will be heading back very soon......
Rooms are drafty with single glazed badly fitting windows. Noisy if you’re on the side of the hotel nearest the pub. Duvet cover had holes and rips in. Breakfast was a fiasco. Surly staff. Burnt food. Tiny portions of the porridge. Friends visited for breakfast. A 3yr old and a 5 yr old were both charged full adult price - £7 each. We won’t stay again. It’s cheap but it needs to get the basics right. Pics include daylight through the closed window frame!
Below average for everything, I was very disappointed with all the weekend happenings, would never stay again. Room was not up to spec and despite ordering room service which never arrived and they tried to charge and argue with us upon check out! I left leaving my husband to deal with such a humiliating situation
We stayed one night while visiting friends. The bedroom and bathroom were nicely decorated and very clean. The bed was very comfortable. But the service in the bar in the evening and in the morning at breakfast was awful. There is a lot of choice for the included breakfast. There were 2 staff on duty but both kept disappearing in to the back area and there was a wait to be seated, to order and for the food to arrive. When it did finally arrive it was barely warm and we were nearly finished it by the time the toast arrived. You help yourself to tea and coffee from insulated jugs but our second cup was so weak we couldn't tell if it was tea or coffee. The hotel is worth the money but don't expect much from the breakfast.
We met family for lunch here the day before we were due to travel back to the USA - we arrived at around 2.30 in the afternoon after first checking that they served food all day. To be honest the place was a little chilly - they have fireplaces but none were lit. The place was nearly empty so you would think the service would be great - it was a bit slow. We ordered coffees which were supposed to come with fudge - they did not - when we asked about it we were told they had run out - good grief - how much does it take to make fudge or offer and alternative - it would have been nice to have been told this when we ordered. When our meals came the food was served hot - garlic bread with cheese was a little soggy and everything was just ok - nothing special - nothing horrible either just OK. We decided not to stay for desert. As there are lots of other options around this area I would try those before going back.
Nice looking pub with plenty of out inside and outside seating . Average food at slightly inflated prices. Service is very slow and unfriendly. It gets busy in the summer mostly due to the location and out door seating . We would avoid another visit
Local venue offering Breakfast With Santa looked a great way to start Christmas week. Scheduled to start at 09.30 and run until 11.00. Booked for my wife to take our three grandchildren, £10 per child with the option to order breakfast for accompanying adults. Looked forward to giving them a real surprise. Arrived for 9.30 start. Coffee available for parents but bare tables, little festive sprit in evidence. Just a lit gazebo in one corner. Tried to keep children occupied in the absence of anything else. By 10.00, when our order was requested, children were close to eating the table cloth. By 10.15 we needed to ask that drinks were served. Still no food by 10.40. Children had got to the ‘need to go to the toilet’ stage because they were so bored. A polite and helpful lady, when we asked, told us how to go about meeting Santa. No one else had told us anything. He was out of sight in the gazebo. Not really breakfast with Santa. Maybe a children’s entertainer or elf in the room would have added to the atmosphere? Crackers and colouring equipment would have helped too. Trying to keep children occupied, went to see Santa. He was absolutely clueless regarding conversation with children. We needed to initiate the dialogue and he took virtually no part at all. Don’t know where they got him from but they need a different option if they do this again. 10.50 breakfast arrived. Hooray! Afraid not. Middle grandchild only wanted beans and bacon on toast. No bacon, which was subsequently provided. My wife and I ordered from the hotel’s standard breakfast/brunch menu, which included black pudding and toast. Neither were served. We asked that it was provided. By 11.20, when we ‘knew’ children were ready to leave, it was not. OK. Coats on. Where can we pay for the adult breakfasts. (Children’s had been paid in advance.) No one available. We could have easily walked at that point. I suspect that many did. Lady who had earlier helped with the Santa visit helped again, the only member of staff to come out of the morning with credit regarding customer service. After a few minutes wrangling with the till we were asked to pay for the large breakfast; we had ordered the standard breakfast which was served incomplete. Our complaint about this received no response and I asked to see the supervising manager. He gave me a very odd explanation that we should not have been offered the standard menu. Was he really suggesting that adults accompanying children should be paying £10 for a child’s breakfast and visit to Santa when there was an adult version for £4.99? We lost the will. I told the manager that we would be posting a negative review. As we left we spoke to another family who had ‘enjoyed’ the same experience. Their breakfast had been served without bacon, which was not, after asking, provided. They commented that they had heard many complaints. Such a nice idea but looked like one that whoever planned it lost interest after the initial thought and others were left to carry it through. With a little more forethought it could be workable because, from numbers there, there is interest in a properly managed event. I sincerely hope that others booked for Christmas and new year events enjoy a better experience because it is so disappointing when plans do not live up to expectations at such a special time of year. I now understand that payment for this morning is being refunded with an admission that the morning was a shambles. We have put this towards paying for the grandchildren to see Paddington 2 on Christmas Eve, which we hope that they will enjoy much more. If you were there this morning I would suggest that you make contact with the hotel.
Went to Breakfast with Santa in 23rd december with grandparents and two children aged 3 and 9. This was a Pre-booked event aimed at families with toddlers or younger school children. Advertised as being from 9:30-1100. Put into a dingy unpleasant function room which was dusty. No attempt had been made to decorate this room , tables not laid just tired white table cloths on them. Santa's grotto was a cheap plastic gazebo in the corner. No menus were out out. Guests had to chase up to make a food order. There was a mix up over which food menus were available two different sets being given out. Breakfast orders took over an hour and a half to come to the table. Some guests were still waiting for their breakfast at just before 1200 when we left. There was no attempt to entertain the children who were getting bored and fractious waiting a long time for food. Santa remained in his gazebo and did not mix with the young guests and there was no attempt to let families know when they were going to see santa. Santa himself when we eventually saw him was underwhelming as were the gifts. This was a shambles and was a unpleasant ploy to extract money from their guests with no effort by this inn. I will not bother in the future with the Ely despite living in the area and advise others to avoid, your local garden centre does it much better.
- Free full breakfast
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
The Ely Hotel is located within a few miles (5 km) of North Hants Golf Club and Royal Military Academy Sandhurst. This 35-room, 3-star hotel has free breakfast, free in-room WiFi, and free self parking. Also nearby are Fleet Pond and St Marys Church.
Free full breakfast is included with your stay. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat.
All 35 rooms feature coffee makers and ironing boards. Guests can expect free WiFi and TVs. Hair dryers are also included.
Guests of The Ely Hotel enjoy free WiFi in public areas, a meeting room, and a garden. If you drive, take advantage of free parking. Front-desk staff can help with tours or tickets, and provide local restaurant recommendations.
Reviews from Trip Advisor
83% of guests recommend this hotelTotal of 616 reviews