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Best Western Chilworth Manor Hotel

3.0 out of 5.0

Recent guest reviews

Just returned from a super 2 night break at Chilworth Manor - great location, really near the new forest for walking and Southampton city centre for shopping. The hotel has great grounds - not that we found time to explore them - as we spent a lot of time in the spa and swimming pool. Staff were very friendly and food in the restaurant delicious. I agree with a few reviewers that the restaurant prices are high - £8-9 for a starter, £17-25 for a main and £8 for a dessert - but it was lovely to treat ourselves on our first evening and then find a fabulous Chinese restaurant ( the water margin) less than 2 miles up the road for our second night. When we book again I'll definitely try an afternoon tea.

We went with friends though Secret Escapes for two nights! Booked executive rooms 3 & 4! Nice size rooms and recently been refurbished with new bathrooms! Very clean and well appointed with espresso coffee machine! Breakfast and evening meals were good quality. The chief has produced a short menu and quality meals! Swimming pool 16 metres long was just the place to relax after a busy day! Staff were very helpful and friendly and made the stay very enjoyable! Thank you Vali for making the dining experience so enjoyable!

We booked the hotel as an overnight package with evening meal and breakfast . The food was excellent and we passed on our feedback to the chef . The barman was very untidy and walked around the hotel serving drinks with his shirt out . The Romanian serving staff were very attentive and efficient at their job . The Canadian waitress in the restaurant did not listen and would not stop talking about herself so was obviously born with 2 mouths and one ear !! The spa gym facility was excellent and the staff their helpful overall enjoyed our stay but we thought one or two of the staff were odd .

Let’s start good here: The food is nice (but very over-priced) The grounds are okay The spa area was okay Now the bad: The food is very over-priced They charged my card twice for the meal (this still hasn’t been credited) The hot water did not work at all The ironing board didn’t stand up The bar area is very open and not particularly welcoming The staff seem erratic and not entirely professional A staff member walked into our room randomly while we was in bed My partner felt the receptionist was being rude to him due to his nationality (rude about surname pronunciation) As a gay couple, we did not feel welcome No compensation or discount was offered to us after we made the hotel aware of the above Generally, I would say try to find a different hotel, it just isn’t very well run here from what we’ve seen.

A truly magnificent building, friendly staff and gorgeous spa facilities. We enjoyed a fabulous massage and the spa staff were wonderful. It is situated far enough from the town centre to not be disturbed but close enough that a taxi was not ridiculously priced.

Very impressive place to stay. Lovely Manor House in beautiful grounds. We stayed just the one night on a bed and breakfast basis on route to the IOW. Room was comfortable and lovely and clean. We used the pool and jacuzzi which was all included. We did have a lovely evening meal there too, (that was extra)bit expensive, but very nice. Staff were all very friendly and helpful. Lovely stay.

Whilst the hotel is nice, staff friendly and food in the restaurant was excellent should there ever be a fire in the hotel the staff and procedures are unbelievably inadequate. During our 1 night stay the fire alarms went off twice causing us to evacuate our room. Whilst this should not be a problem the staff were not trained to deal with the situation. Considering no one knew if there was a fire or not the staff failed to take a guest role call to see if any one was left in the building, had some not heard the fire alarms for what ever reason, deafness, intoxicated they would have been left in the building. At the assembly point despite it raining and temp at about 6 degrees and most guests in their night clothes apart from foil thermal blankets nothing was offered to keep the rain off even though we were outside for nearly an hour and a half. Don't expect the management to be concerned though , on noting my concerns to them they were only concerned with finding the identities of staff who had mentioned that the fire alarms go off quite often. Nothing about staff who failed to carry out basic health and safety procedures. My advice stay clear

We booked a cruise and stay package, staying overnight before our cruise and leaving car there. What a beautiful sight coming down the drive, passing the Gatehouse, as the Manor House came into view. Check in was seamless and Mark on Reception was very friendly and efficient, particularly on return journey when taxi driver wanted to charge us for a prepaid booking! Evening meal was brilliant, as was breakfast. Didn't have time to sample the facilities - but we will next time!

Recently returned from a 2 night stay at chilworth manor. Coming down the drive was magnificent view and shows a beautiful Manor House . All staff were polite and efficient with nothing being too much trouble . Second night of our stay the alarm went off twice in a few hours , these things happen and the team Kept us reassured. All in all a good stay and can’t wait to return

Not a good start on arrival at reception. The staff at reception were less concerned with guests than worrying about business issues so a warmer welcome would have been better. On our first and second night we had a couple of drinks in the bar where the decor and ambience were well presented, especially when both nights you’re welcomed by a huge and lovely smile from a young little blonde girl. Can’t remember her name, maybe it was Blanca? A huge thanks for making our stay better!! Overnight stayed in comfy double with dinner and breakfast included. The room was well appointed with comfortable bed. We enjoyed 3 course dinner in then dining area which is well presented (restaurant staff could be friendlier and more welcoming).

Romsey Road Southampton England

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Best Western Chilworth Manor Hotel is located within a few miles (5 km) of Stoneham Golf Club and Southampton City Golf Course. This 97-room, 3-star hotel has a restaurant, an indoor pool, and free in-room WiFi. Located centrally in Chilworth, it's also near University of Southampton and Romsey Golf Club.


Dining

This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start your day off with full breakfast, available for a fee.


Rooms

All 97 recently renovated rooms feature coffee makers, ironing boards, and desks. Guests can expect free WiFi and TVs with satellite channels. Hair dryers are also available.


Property features

Guests of Best Western Chilworth Manor Hotel have access to an indoor pool, a fitness center, and a sauna. If you decide to drive, there's free parking. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include free WiFi in public areas, 11 meeting rooms, and a business center.

Room options

Standard Room, 1 Double Bed, Non Smoking

Full 1 | Sleeps 3

Executive Room, 1 Double Bed, Non Smoking

Full 1 | Sleeps 2

Deluxe Room, 2 Single Beds, Non Smoking

Twin 2 | Sleeps 2

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

66% of guests recommend this hotel

Total of 1479 reviews