Best Western Chilworth Manor Hotel3.0 out of 5.0
Recent guest reviews
Chilworth Manor really looks the part externally, lovely grounds, plenty of parking, well-equipped health club and impressive frontage. Easy check in despite wedding and hen party taking place at the same time. My room at the end of a wing was recently renovated, well laid out, quiet (I'd requested a room away from any functions so my request was given attention) and bed was very comfortable. Reception staff and staff in the health club were very helpful. Let down by the Restaurant - staff were struggling to cope with 2 functions and a full, Saturday night dining room; I waited 1/2 hour for my main course and the table next to me were less lucky waiting for over an hour with the food nothing to write home about taste-wise, though was well presented. Breakfast - self-service - was excellent. On the whole, offers good value for money accommodation, personally would give the restaurant a miss at peak times.
The staff are lovely. The Stella was off. The broken TV was instantly put right. The room and bathroom were spotless. There's ample parking. The lounge looks tired. Even in July the lounge was a tad cold. It has lovely grounds. Why one hot chocolate satchet when two people are staying? Breakfast last time was lovely, And we had the same standard this morning. Poached eggs to perfection. And Stefan is deserving of a special mention as he was very helpful and polite at every turn. The dining room and house services for rooms are above the rest. Overall; others could lift their game, hence a 4 not a 5.
Booked this hotel so we could attend friends wedding in Southampton Town Centre. We have stayed at a few different hotels over the past few years but thought we would go for a bit more of a luxurious hotel and paid more than we have ever paid before to stay in a hotel. Yes the hotel is nice we did not use the club facilities as by the time we arrived on the Fri it was a bit late and on the Sat we had to get ready for the wedding. With regard to breakfast which is priced at £14.25 per head per day, ìt was a self service buffet breakfast, the only time you have a waiter is to get a tea or coffee or to ask for salt and pepper. In a hotel like this would expect to have a waiter who takes your order for hot breakfast and to have tea and coffee on tap which is not the case here. Waiters clearing tables are polite but would be nice if they kept a lookout for guests without drinks etc. Room was nice but been in better and paid less so unfortunately will not be booking a more upmarket hotel again which stick to my instinct and pay less !
Stayed here 6/06/17 for one night, booked two at the same time, both Executive Double Rooms paid same price for both, Room 15, size of a single room with double bed, couldn't walk around both sides of bed, couldn't sit at dressing table as not enough room to pull out chair, nowhere else to sit, no other chairs, no table and small wardrobe, nowhere to put case, no bath robes or slippers, some were sent to room after call to reception, when they arrived one of the robes had black oily marks on it, called reception again, after waiting 40mins for replacement, I went down to reception with soiled robe, didn't get replacement. When we entered the room, there were two men in the bathroom repairing the toilet? Evening meals poor, had "beef pie", was made with the left overs from a roast joint , cut into cubes, pastry put on top and warmed up, what you would expect at a poor quality canteen, not enough staff in dining and staff falling out in front of customers. Second room, Room 6 normal sized double room, could walk round both sides of bed and even have a chair at side of bed, dressing table 5ft from bed, walk in wardrobe, and a table and chair. Response from reception staff both Executive Double Rooms! Won't be stsying here again
We arrived for drinks, before a wonderful afternoon tea served by pleasant and very efficient staff. We were given the option of eating inside or on the patio, so having chosen inside, we then took the opportunity to explore the grounds which are very beautiful and quiet. A great location for a relaxing stay. Will certainly return.
We stayed here for 3 nights in July with our young daughter as a part of a short break to Peppa Pig World. The grounds are quiet and beautiful. The hotel is very pretty on the outside (our daughter referred to it as a castle). The staff was very friendly and helpful. Check-in and check-out was fast. The restaurant is very overpriced (18 pounds for fish and chips) so we opted for one of the many restaurants in the area. There are a few good fish and chips shops and a very good Thai restaurant as well close by. Breakfast is buffet style English breakfast; they also have cereal, fruit, yogurt, toast, etc. Coffee is quite good as well. The room was small but sufficient. There is no A/C but we opened a window and we were fine. No refrigerator in the room, though. It's a 10 minute drive to Peppa Pig World with numerous roundabouts and small roads so be careful! We would definitely stay here again.
I booked the accommodation through Spa seekers which included bed, breakfast, evening meal and a 1hr 30 mins treatment. Our room wasn't ready so we went straight to the spa to wait for our treatments. We sat in an air con area having complimentary tea :) Our treatments were excellent both girls were first class and we came out feeling extremely relaxed. Pool is fine. Steam room lovely and hot. We were allocated a disabled room, although no disabled. Lovely size and a double powerful shower. Bed very comfortable. Evening meal food was very good and hot! Only criticism is my husband is allergic to garlic and was told he could have one starter and fish and chips. The waitress was very helpful and went back to the chef who agreed to cook a steak garlic free and not to pay a supplement. Staff at the bar and restaurant were very friendly and helpful. Breakfast disappointing. We didn't try the buffet cooked breakfast as all looked tired and anaemic! Opted for an omelette which was OK but presentation much to be desired. On the whole we had a lovely stay and would come back on another offer.
We were accommodated, after the receptionist had finished talking to her friend and gave her a packet of crisps and bottle of water-we were not offered this - in a new block. Very unfriendly room, plain walls beige, no pictures, heating was night storage type - no A/C. Room was really hot, opened the window to hear motorway traffic ALL NIGHT LONG . Yes, could have asked for a fan but that noise just as bad! The room doors slammed shut for all rooms - adjust the closing mechanism!! The only good thing was the breakfast. Apart from at 09:00 no cold meats had been replenished. Cooked breakfast, buffet type, was nice. Ladies that worked there were very welcoming and friendly.
Visited the spa on Tuesday the 11th of July. Good car parking at the venue. Nice welcome by the reception staff and health and safety forms filled in. Then I sat waiting for a good 20 minutes before the receptionist asked if I wanted to go in. I assumed she was going to fetch me alongside the two other ladies who arrived at 9am but she didn't. Perhaps we were just meant to hand in the form and enter the spa?. It was a bit unclear to be fair. Also I didn't get 'a tour' which would have helped as I had never visited before. Also I was not informed about the procedure for lunch and access to drinks. Instead I asked some other spa goers and between us we assumed we had access to the juice in the reception area and we were to come to reception at lunchtime as the reception would not fetch us. There was a water but in the hallway between the gym, spa and access to the changing rooms but no cups. It would have been nice for a few water coolers to be placed around the pool because when you wanted a drink you had to go around to the reception area. Again a little point for staff to consider so that each guest has everything explained to them fully and everything is on hand. The spa itself I would say is more of a health club than a spa, with a large warm swimming pool, steam room, sauna and jacuzzi. All clean and working well. However for a full day package the spa lacked a relaxation area. After a treatment you usually feel sleepy and there was not a separate area to sit comfortably or take a nap. Furthermore there were only four loungers by the pool. These were reserved by a party of four who kept their flip flops/towels/books etc on them. This meant that no one else could use them. It's a shame that the staff did not politely ask them to move their items so that everyone else could have a rest. Lunch was nice. Fairly small but enough for me. I think a male or someone with a larger appetite would still be hungry. Also disappointing the you had to pay for hot drinks. Only 50p a cup but I didn't have change on me at the time and perhaps one free cup of tea or coffee would be fair?. My treatment itself was at 9.30am and consisted of a body wrap and facial with a head massage and a back and shoulder massage. Very nice and relaxing. The therapist put me at ease and was really happy and warm in her tone. The lemon water at the end was nice and the free sample was a lovely gift to take home at the end of the day. Overall a nice day and with a few tweaks I would easily give the venue four stars. Thank you.
Oh, where to start with this review! Alright we will start with the hotel room, which was booked for 2 children and 2 adults. They gave us one bed. We then asked for 2 roll away beds which they were able to supply, but that left us with no room to walk around. This hotel room was officially the hottest room I have ever tried to sleep in. There is no air conditioning, but they did supply us with 2 fans. It was great to have the fans blow around the hot air because the window that was in the room would only open about 6 inches to allow cooler air in. They also say that they have pool, but if you have kids they are only allowed to use it on Sundays for 2 hours. The other times it is off limits to kids, which they do not make well known to the customers. I should have saved my money and slept in my car with all the windows rolled up. I would have had the same experience as staying at this hotel and at least I would have more money in my pocket to stay in a decent hotel the next night.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Indoor pool
Best Western Chilworth Manor Hotel is located within a few miles (5 km) of Stoneham Golf Club and Southampton City Golf Course. This 97-room, 3-star hotel has a restaurant, an indoor pool, and free in-room WiFi. Located centrally in Southampton, it's also near University of Southampton and Romsey Golf Club.
This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a full breakfast is available for a fee.
All 97 recently renovated rooms feature coffee makers, ironing boards, and desks. Guests can expect free WiFi and TVs with satellite channels. Hair dryers are also available.
Guests of Best Western Chilworth Manor Hotel have access to an indoor pool, a fitness center, and a sauna. If you decide to drive, there's free parking. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include free WiFi in public areas, 11 meeting rooms, and a business center.
Reviews from Trip Advisor
66% of guests recommend this hotelTotal of 1340 reviews