Best Western Andover Hotel3.0 out of 5.0
Recent guest reviews
Stayed here bonfire night happy chap tom on reception had a really good room 101 large and big comfy bed. Not many guests so only bar menu. But home made burger was excellent chef knows what she is doing. Breakfast was excellent served by charming Mary. Definitely come back if in area
It was a pleasure to stay in this hotel. The rooms are very good, the internet wifi does not work very well in the room. The breakfast is very good. The hotel is a bit far from the center but it worth it.
Visit was very nice. The hotel was very nice clean n tidy. Our room was very nice, warm n clean. My mother in law lives in Andover and we alway take her Christmas shopping but she doesn’t have enough room for us to stay so my daughter and I stayed at hotel. The hotel is friendly. The evening porter was very helpful n friendly. We checked on Sunday morning friendly receptionist. Then I had a phone call from hotel letting me know that I had left two jumpers behind. So next time we visit Andover we may stay there again
Stayed on a Friday and Saturday night in October 2017 as we were attending a local wedding on Saturday. Not knowing the area this appeared to be the closest hotel to the wedding venue. Finding the hotel is straightforward on the outskirts of Andover. Initial reaction on approaching the hotel was that it looks quite dated but has a good amount of parking spaces. Booking in was easy and first impressions on the walk to the room and the room itself was this hotel had seen better times and was possibly struggling to keep up to date. However, the room was clean and warm and quite adequate for our needs. The hot breakfast on Saturday was cooked to order and on Sunday the hot breakfast was buffet style. There was a small range of cereals in little individual boxes and pots of marmalade and honey available. A pot of yoghurt my wife chose was past it eat by date and had gone off but was changed without fuss. The room was not cleaned or the bed made on Saturday but new towels were provided and the old ones left in the room. All in all a reasonable stay that suited our needs and was what we would have expected for the price we paid.
The reception staff were helpful and polite which is why they are getting two stars not just one. This place is not what I would expect from a Best Western Hotel sadly. The room was okay ish, small and everything worked but I have never slept in such an uncomfortable bed. That and the fact that whenever the upstairs room or next doors bathroom was used it was so loud. I mean loud enough to wake you. The walls were so thin I could hear the conversation and the guy snoring next door all night ! Wifi was very poor and the condiments in the room were not refilled daily. One pack of biscuits on the first day at check in but that's it for the week. They are obviously a one off gift at arrival ! The tea and coffee weren't replaced completely each day either which I think isn't much to ask for. I have stayed here twice in the past six weeks on business and thought the second time that I'd give the place the benefit of the doubt as I did consider cancelling. However it was the same the second time around too. I have no intention on making it three times though.
Without clear instructions this hotel is a little on the difficult side to locate. Our sat nav sent us through a housing estate nearby.The approach road is very dark so exercise caution.Car parking spaces are sufficient but again exercise caution when entering the reception area as there is a bit of a step that my wife stumbled on.We were greeted at reception and verbally shown to our room 207 which is up a couple of flights of stairs.On entry it became very apparent that our room had several items missing as that were listed on our booking confirmation....a room safe,a telephone,the air conditioning control which was on all night,no wake up/service alarm clock,water bottle,no free toiletries(only the push units on the bathroom wall which were listed).Also the shower button on the mixer taps did not work so a bath was the only choice...the toilet took a few flushes and still did not clear.Breakfast was fine and on our exits we pointed these problems out to reception....Best Western have certainly gone down hill in standards...we use to stay regularly at other hotels.....other chains are leaving you behind....time to pick your game up.Visited Oct 28th 2017
Nice hotel comfortable and basic. Tea and coffee facilities but no water. Very warm rooms and restaurant serves good food. Best of all was ryan in the restaurant. He is a credit to Best Western. QUICK. POLITE KIND.WELL MANNETED AND FANTASTIC CUSTOMER SERVICE SKILLS. I WANTED FOR NOTHING.GREAT GUY
I stayed here prior to this visit when it was running under an alternative brand. I am incredibly impressed with the transformation! On my last visit I almost slept in the car due to the umpteen spiders in the room, dated/broken fittings, paper thin walls and resembled something out of Amityville! .... On this occasion however, as a Best Western, the difference is unreal! The room was modernised, comfortable and warm. Reception staff were friendly and welcoming and seemingly proud which was lovely to see. I unfortunately missed breakfast due to having to leave before serving but I'm sure I would not have been disappointed. Signage is obvious now although the lane upto the hotel is narrow. My only criticism is the overflow parking as when I arrived this was incredibly dark and away from any street lighting .. perhaps extra floodlighting could be added? All in all a very comfortable stay and I would certainly pay a visit again :)
Booked in here on Monday for a 2 night stay, while I was on a course. Booking in was easy, left my things here while I went for a wander around town. Room was very clean, and good standard in bathroom. I did not eat in the restaurant, apart from breakfast, which was very nice. Internet reception is poor, but that could be an area thing too. Hotel is a bit of a walk from the town centre , so if you like exercise, you will enjoy the walk back up Micheldever road, to get back to the hotel!
Hotel looks tired from the outside, doesn’t look very welcoming. Few car parking spaces but not loads. The receptionist was kind enough and told us what we needed to know. Hotel was extremely noisy at night!! Must have been some kind of party going on somewhere, very loud music and people shouting outside of the room!!! Very annoying and not what you expect of a hotel like this!!!! Room is very basic, I would say over priced for what you get. Not up to the standards of a Premier inn or Travel Lodge. I would not return to this hotel, purely because of the noise at night which seemed to go on for hours and drunken people shouting in the car park and corridor of hotel.
Reviews from Trip Advisor
32% of guests recommend this hotelTotal of 49 reviews