Staybridge Suites Covington3.0 out of 5.0
Recent guest reviews
My visit to Staybridge Suites lasted less than an hour because I can't sleep in a filthy room. Here's what happend to me ( and my sister). We were visiting the New Orleans area on March 3, 2017 and wanted a room because we thought we'd be too sleepy to drive back home later that night. The drive is only about 1.5 hours, but drousy driving is never a good idea. So, we got a last minute Priceline booking and were confirmed for the StayBridge Suites. Arriving after our event, around 11 pm, we went to the room and found hair on the bed sheets, pillow cases, in the sink, in the tub and on the bathroom floor. There was a used bar of soap in the shower and one nearly empty roll of toilet paper. Initially, we only saw the dirty sheets because we were unpacking our bags. I called the front desk and was told I could come down and get clean linens in 15 minutes. During the wait, we used Lysol all over the room (we always carry Lysol to hotels). When my sister went to the bathroom, she discovered all the other problems. I immediately went down and checked out. The clerk offered to change our room, but that didn't seem like a good idea because he wasn't surprised by the dirty sheets when I called about them. He did not offer an apology, a reason for us getting dirty sheets or to actually bring the sheets to the room. He seemed unconcerned. When I went down to check out, I listed all the other problems we discovered in the room. Again, he did not seem surprised or concerned. This gave me the impression that dirty rooms are not a big deal for StayBridge Suites, and I thought we could potentially be moved to another dirty room. I called the hotel to talk to a manager the following Monday but was not able to make contact. While on hold, the recording stated that the hotel won a travel award, and I found that hard to believe. However, I'm certain many people enjoy their time at this location, and I doubt the entire hotel is filthy or they would have trouble booking rooms. But, my experience was bad enough that StayBridge Suites is not a chain I will ever use again.
The rooms are large with a kitchenette and sofa/coffee table, but the Queen sized bed that we booked was more like a full.... The mattress was comfortable and the bathroom nice sized with the toilet and tub separated by a door from the sink/closet area. However our bathroom had hairs in the bathtub and an opened bar of used soap when we first came into our room... gross. This is just a decent place to stay if you're needing the kitchen facilities provided. We drove across the lake to get into downtown New Orleans and I wouldn't ever do it again, for the extra money just stay close to where you plan on hanging out!!! The breakfast food at Staybridge was an average 'free' breakfast = powdered egg mix, ham, cereals, oatmeal, waffle maker. We ate it once. Check in/out was easy and staff was pleasant. Hotel is on the same block as several lower class motels, making the clientele somewhat sketchy.... Unfortunately I think this hotel has seen the last of it's good quality days.
This was an amazing hotel one of the best I've stayed at in along time. The staff are very professional and friendly they make u feel as if your family. Especially the cook SUNNY he brightened my day with his smile and friendly approach and his food is amazing. They have complementary hot breakfast and its actually hot and delicious just as advertised. They also serve complementary hot dinner Monday thru Wednesday which is also amazing and the coolest part is now that I have stayed with them I can come by anytime, not even as a guest and eat for five dollars ... WOW ... how many hotels do that? All in all this place is great and I would recommend this place to everyone!
We checked in on Sunday February 4, 2017. We got ready to leave the hotel to pick up a Priest for dinner and my husband went to wash his hands no hot water. We ran the sink and shower and kitchen sink no hot water. So I call the front desk and speak to Raven. She said yes we have issues with that area, room 400, because it is the furtherest point away from the front. Ok, I think to myself than why if you know this would you put people back there. But I didn't say that to her. So we go down to leave and I stopped at the desk and she said she'll have keys ready for another room when we get back. So we returned and she had room 226, we got a cart to move our things, but first we go and make sure that room has hot water. That's right no hot water. We go back down and tell her this room doesn't have hot water either. She's puzzled so she says I'll give you 426. Yes after 5 minutes with the facet running at least 5 minutes or longer we felt hot water. So we move our clothes and things. We get up Monday morning and hot water was almost immediately. Now we leave at 7:05am head across the lake to Doctors appointments, lunch other appointments dinner with our niece and then go back across the lake to check in to our room. Oh well our bed wasn't made, no trash cans emptied and our and the dirty towels still in the shower. We have been Staybridge Rewards members since 2005 and it's the first time we have ever had a issue. But something is really wrong with the hot water. I spoke to the General Manager Stephanie this morning and she said they are having trouble with the hot water. They don't know where it's coming from they have had plumbers and they can't find the issues. I told her the hotels need circulating pumps on the water heaters. She said they do and then I said maybe they are bad as we had them in our house and once the pump did go bad and we had to have it changed. She said she'll have them check it. Just really disappointed but I will give them another try. But 2 strikes and you are out.
Everyone was so nice and Audrey is the sweetest ever! Very clean, was very happy to be able to have my fur babies with me. The room was very clean wish I could have stayed longer. The breakfast was awesome! Just overall a great place, I have told everyone at my work in lake charles if they go through Covington and need a room to stay there. Thank you for a most enjoyable stay. I wil be a returning visitor.
Very nice stay except for elevator noise. I'm assuming it was the elevator although it was not next to our room. Other than that, it would of been the perfect room to have when we stayed our 5 days in Texas.
We stayed at this hotel twice on a multi-day road trip. Both times our room was clean and comfortable. The rooms are very spacious. The free breakfast was very filling, and all the staff we interacted with was great. This is a fantastic place to stop off of I-12. Tons of great places to eat nearby, including Acme Oyster House, a personal favorite.
Everything Im in Covington for work, I always stay here. I've had several rooms and they have always been consistent, nice and clean! The rooms feel like a mini house, a home away from home, they are great for a long stay.
We just got here, so far everyone and everything has been wonderful. Service has been the best, smiling and caring from front desk to housekeepers. The place is clean top to bottom. The Ivy thing caught me off guard, but worked great.
Wake up call set for 6 came at 5 am woke me up and both rooms then had trouble going to bed. This was somewhat frustrating especially with kids. I was thinking maybe your system had not switched with daylight savings time.
Staybridge Suites Covington is located within a 15-minute drive of Abita Brewing Company and Lake Pontchartrain Basin Maritime Museum. This 3-star hotel welcomes guests with 100 rooms and conveniences like an outdoor pool, a 24-hour fitness center, and free in-room WiFi. Fontainebleau State Park and Zemurray Park are also within a 30-minute drive.
Start your day off right with a free buffet breakfast offered each morning. For a nice break, mingle with other guests at the free manager's reception.
The 100 air-conditioned rooms feature kitchens with refrigerators and microwaves. TVs come with DVD players, and guests can stay connected with free WiFi and wired Internet. Coffee makers, free newspapers, and free local calls are other standard amenities.
Guests staying at Staybridge Suites Covington enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. Free parking is available if you drive. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include 4 meeting rooms, a conference center, and a business center.
Reviews from Trip Advisor
80% of guests recommend this hotelTotal of 157 reviews