Staybridge Suites Covington3.0 out of 5.0
Recent guest reviews
I stayed here using my IHG points, only 5k of them at that. The room was very nice. Room 406 has a separate area for sleep, a full fridge, stove, in a nicely decorated kitchenette. Also had a tv in the living room as well as the bedroom. Sofa, arm chair, eating table, the room had it all. The one thing I might change is eliminating the window in the bedroom since the living area has a big window. That would make the bedroom quarters even quieter than it was. Even so, I had no problem sleeping. The breakfast the next morning was above average. Selection about the same, but freshly made scrambled eggs and chocolate milk was available. eating area is large and decorated nicely. This property is super and very convenient off I-12.
After traveling for almost 5 hours from Texas, it was fairly late almost 1 am, already had reservations and rooms paid for. Get to hotel, walk in and there was no one at the front desk. Rang bell, called the hotel numerous times. 45 mins goes by and still nothing. There was a door open that said "staff only", curious to know why it was wide open, that was behind the counter. Wondering if we should call the police, just in case. We didn't, ended up leaving a note wanted a full refund. I got ahold of the front desk finally, the staff seemed to not care,and was beyond rude. Will not return. Defiantly not a good experience.
First, the room they booked me for wreaked of smoke. The girl was kind enough to move me to another room. Second, the room I was moved to had black hair all in the shower. I didn't want to complain again so I put a towel over the shower tile. Yuck. Other than that, things were fine. Good, safe area. Bed was comfortable and the amenities were nice.
My hubby and I asked for the cheapest room (thinking it would be crap ) but when I walked in it was actually pretty big! We had our own stove, microwave, fridge , etc . AND we had a free dinner and free breakfast. Not to mention the staff was so sweet and friendly !i think his name was Adrian?? Stay here, u won’t be disappointed. OH! And tHeir washing and drying machines are Very clean! And FREE! I’ve staid at 5 hotels over the past two weeks and I def put this one in the top!
My husband and I stayed here we ran from FL because of Irma. We thought it was very clean, staff was professional, and I love the fact that they accepted our dog. I could not give them five stars though because they left the outside security doors cracked open by rocks. We were told it was hit by lightening and the lock system was broken. That is fine, but you should ask your guest to come through the main entrance. I just thought it was bad decision making to leave these outside door cracked open where anyone, who was not a guest, could get in. Hopefully that is taken care of soon. Others then that we were very pleased.
Checked in for one night stay on 8/9. Over the night we saw/killed three separate roaches in the room. We had a funeral to go to the next morning so discussing this with management was not the priority in the morning. I called the hotel Monday 8/14 and spoke with Cameron. I asked for the general manager or manager on duty saying I wanted to discuss our recent stay. Cameron said both the GM and manager on duty were unavailable and he took my name and number so they could return my call. No one ever called back from the hotel so I will communicate to them in this forum. Room 317 had three roaches the night of August 9.
Hallways reeked with urine smell. Stains on sofa and carpet. Curtains let in waaaaay too much light at night. Had to put towels around top of curtain to block out all the light. Bathtub had a stain in it. Wiped off desk and paper towel was filled with desk. Sheets made me itch. Thankfully I had brought my own blanket for cover. It was just a very uncomfortable room. We put towels down on the floor to make sure we didn't step on it. We disinfected the entire room. I gave it two stars because the front desk clerk was extremely nice and helpful. But I wouldn't stay here again or recommend it to anyone. I've paid just as much for other hotels and felt I was having a good night's rest in a clean room. Just didn't get that feel here and with the room looking like daylight at night that didn't help either.
Surprising, only because Staybridges are so uneven nationwide, as I have written before. This one is a gem. A+. -- great location, just off the eastern end of I-12, so it's less than an hour from New Orleans without the exorbitant overnight parking fees down there. (Parking is free here.) It's also less than an hour from Baton Rouge and 40 minutes from the Mississippi coast. -- very nice rooms with far better than average furnishings -- fine kitchens with full fridges -- MUCH better breakfast than usual in these mid-priced places (large assortment of offerings). The kitchen attendant made the grits, and not out of a package, and unlike a lot of places, there's shredded cheese to mix into it. We experienced only one evening "social" (tonight) -- fajitas and good salads, including potato salad. Very, very good. Yuenling on tap. The dining room was packed for it, and for good reason. -- good and (as usual for Staybridge) free laundry. 3 sets of washer-dryers -- friendly and helpful staff, including the aforementioned kitchen attendant -- little carts, but not those horrible 3-wheel airport-style jobbies. Instead, more like miniature railroad-station kinds of things -- solid, but able to hold several bags. Downside on them is that there's nowhere to hang backpacks or clothes bags. Other nits: Typical for Staybridges and Homewoods, there's a paucity of knives, forks, and spoons -- and in this case, no pots or pans at all. Someone may have swiped them. That's why we carry our own fry pan and cover. The front desk found us a cooking pot. And, curiously in an otherwise well-appointed main room, no coffee table, making it a challenge for me to set up my full-sized computer (the desk is too high, and occupied by my wife, anyway!). I made do by setting up three strobe bags, onto which I set the large tray that we carry with us for just such a contingency. Other places, we've used the folding luggage rack, topped by the tray, as the computer table when no coffee table is available. You might want to bring just such a large tray with you, too, if you drive rather than fly, both for the reason I've mentioned AND its usefulness to set upright agains the back of those horrible zippy luggage carts to keep stuff from falling out the back onto the ground. (Bringing some long, cheap, garden hooks to hang backpacks are a good idea, too, though they don't work on this sort of low-to-the-ground cart.) The nits are just that -- not worth downgrading this very fine place. Well worth trying, and probably less expensive than other alternatives you might have been considering.
We traveled throughout the eastern U.S for 6 weeks and this was the most memorable stay in any hotel or motel. Beautiful suite for a great price...everything and more we could ask for. The location was great too as we explored not only beautiful New Orleans but also the area surrounding us. Would highly recommend this hotel for anyone staying in the New Orleans area.
The hotel was filthy. From the minute you walk into the front door you are engulfed with the smell of moldy mildew and observe dirty floors. Then you search for your host, PAM, hiding in a room, eating, behind the front desk. She appeared inconvenienced by a new guest checking in. She came out of the room, but was still eating. The hotel website pictures are definitely not accurate. The pool was green, the hot tub was drained, surrounded by yellow caution tape. The whole place looked like a crime scene. The breakfast was just as unpleasant. The warming trays had 'out of order' signs and absolutely nothing appetizing to eat except old bread/muffins, defrosted egg patties, old cheese and jelly. The coffee pot was empty, even though the breakfast bar was not scheduled to close for another hour?! The staff were so unhappy and inadequate, especially Pam and her "I'm off duty on week ends and refuse to help or even speak with customers", guest service manager, Brooke Doyle. We booked a 2BR, 2BA suite, but... that's not what we got. It seems you get what they give you unless you call the hotel directly and speak to Pam, Brooke, or another unhappy, ill-trained front desk clerk. IF they answer the phone, IF they speak with you (and not hang up, which I observed several times) and IF they make a note of it, they will TRY to meet your room request. Pam kept telling me she was new and seemed to not understand a lot, yet her supervisor left her with no help available. She told me they gave our room, the ONLY 2BR, 2BA suite, booked 5 days in advanced via online, to another customer that recently called the hotel direct. I was at the front desk for over an hour waiting for a solution and witnessed so much chaos. So many unhappy customers. Pam's only training in her 3 weeks of employment (left ALONE on week ends with no supervisor) was to say, "We don't guarantee that" and she said it so often, to so many customers. Pam talked way too much about the inadequacies of the hotel, as well. She stated most of the rooms were under repair/maintenance, so they only have studio's to sell. She said ALL rooms are $99 because they don't have any other type of room. My question: Why does the online website show studio, 1BR, and 2BR suites available for a range of prices? Is this legal? Pam didn't even understand the question. I realized I was wasting my time at the front desk. Only half of my family could sleep at the hotel that we significantly overpaid for at $175 per night. I couldn't get Pam to understand I booked 2BR and 2BA. I paid $403 for 2 nights. Pam was charging me for ANOTHER room at an additional $111 per night. She charged my card $111, so many times that the bank contacted me via a text IMMEDIATELY thinking my card was stolen. Then she started yelling at me in-front of other kind customers telling everyone that my card was denied. I guess privacy is not a legal concern either. I wanted to explain, but decided Pam was ill-equipped to understand. Thank God my booking company stood behind me. With so many other hotel options, don't stay here. FYI: this is a Holiday Inn, IHG, establishment.
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Outdoor pool
Staybridge Suites Covington is located within a 15-minute drive of Abita Brewing Company and Lake Pontchartrain Basin Maritime Museum. This 3-star hotel welcomes guests with 100 rooms and conveniences like an outdoor pool, a 24-hour fitness center, and free in-room WiFi. Fontainebleau State Park and Lake Pontchartrain are also within a 30-minute drive.
Start your day off right with a free buffet breakfast offered each morning. For a nice break, mingle with other guests at the free manager's reception.
All 100 air-conditioned accommodations feature kitchens and space to spread out with sitting areas. TVs come with DVD players, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers. Coffee makers, free newspapers, and free local calls are other standard amenities. Weekly housekeeping is available.
Guests staying at Staybridge Suites Covington enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. Free parking is available if you drive. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 4 meeting rooms, a conference center, and a business center.
Reviews from Trip Advisor
80% of guests recommend this hotelTotal of 170 reviews