Quality Hotel Hamilton / Stoney Creek2.5 out of 5.0
Recent guest reviews
Check in was a little slow as only one attendant was on duty. Room was very clean. Ice machine worked very good. Breakfast was good. food was hot and was kept well stocked and cleanby server as dining area was busy. Check out was quick.
Stayed at this hotel for 4 nights and the good bit was that the room was very quiet at night and overall comfortable. However, the hallway had peeling wallpaper and everything in the main areas was a little tired. Breakfast was okay but not to die for. Little things were annoying , for example, the room key became dysfunctional daily, the remote needed replacing and the elevator light didn't light up. None of this would stop me from staying there again in a pinch but all of it took away from getting a higher rating.
Nice enough, but nothing special. Front desk guy was very friendly and helpful. Mattress is old and sags a lot. Breakfast included. I've been to nicer Choice hotels. Looks like some parts have been renovated.
I am very disappointed in this hotel and it is a poor representation of Choice Hotels. I checked for an overnight stay with my daughter. First of all its a bit tricky finding the front entrance of the hotel at night. The road to it is poorly lit and I ended up cutting through a parking lot of businesses located behind the hotel. There was ample of free parking. When we entered the lobby the reception looked okay. We were greeted by a pleasant front desk clerk and checked in. We were booked to stay on the 3 rd floor. As we made our way up to the third floor my pretty good impression quickly started to change when I saw the poor condition of the elevator and the hallway walls. We entered our room and found it no so appealing. The carpet is old and dirty, the curtains were stained but the bedroom area looked clean. My daughter went into the bathroom and immediately called me and what was in the bathroom running around were silverfish. The bathroom was in terrible condition. The tiles around the faucet in the shower were caving in and the wallpaper is lifting. The bathroom smelled musty and that's exactly what environment silverfish thrive in. We immediately went down to the desk and reported our concerns and I told the desk clerk I could not stay in a room like that. There wasn't any resolution to the problem. I stayed a total of 10 minutes and asked for my reservation to be cancelled. She said it would be done in the morning. I ended up going to another hotel in Hamilton for the night. The next day I called and the reception and he didn't know of my problems and couldn't reverse my points I was using to stay there. I called Choice Hotels and they said I had to wait until after the long weekend when the general manager was back. I again had to call to ask for my points to reimbursed and was told it would be done. I am still waiting to see these points returned. I think the hotel GM could have done a better job resolving this. I had to start looking for a room at 10:30 at night, I ended up paying more, I had to make several calls to try and resolve this issue. Definitely won't be back.
Stayed their for 6 days, I had to go to front desk every day to have new card key. Old room and bed, request feather pillows. Had the worst rest for two nights. Had to physically pick up extra towels first three days. Will never stay their again. It's such a shame because staff do a good job of trying to keep clean. The one bright spot was 24-7 gym with newer equipment.
My Experience at the hotel was very nice. Complimentary coffee as soon as you walk in always is welcoming. The customer service I received was top notch and I believe the check-in girls name was Claire. She would refill the coffee, and even helped out with local directions. I forgot my visa in the lobby near the coffee, and she actually looked up my room and made sure I got it back. She was a sweet-heart, and really knows how to give great customer service and her hard work should not go unnotticed. The room was a little pricey compared to some of the deals I was seeing online, but other than that, my stay wont be forgotten.
Reasonable price, everything was as we expected. The room was clean, we had a good night sleep. Claire was really helpful in check in. Esther does an amazing job in the breakfast room and is very attentive, I hope her boss knows was a good job she is doing.
Stayed at this location as was going out with friends for a meal.Location suited.Convient to get in and out once parked.The Lobby looked very nice for Xmas.Did not use the Cont Breakfast feature.Parts of the Hotel look very tired,especially the bathrooms.The toilet is so low to the ground.
The staff was extremely friendly, the hotel lobby was decorated beautifully for the holidays, the bed was so comfy and the pillows were so nice! The breakfast was very good, lots of choices and the hot breakfast was actually hot, not like other hotels I have stayed in, I would definitely recommend this hotel if you are going to Hamilton!
Stayed this past weekend as I was running the Road2Hope Marathon. Reduced Rate for all runners. Fast Check In. Free Shuttle to Race. Treats post Race placed at the front. Late check out. Great pressure and hot water post race. Clean room and comfortable beds. Service was great! The only complaint were my very loud neighbors which had nothing to do with the hotel.
- Free hot/cold buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Fitness center
Located within 2 miles (3 km) of Eastgate Square Mall, Quality Hotel Hamilton / Stoney Creek places you within a few miles (5 km) of Adventure Village. This 135-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. Also near this Hamilton hotel are Confederation Park and Wild Waterworks.
Start your day off right with a free hot/cold buffet breakfast offered each morning.
All of Quality Hotel Hamilton / Stoney Creek's 135 air-conditioned rooms provide coffee makers, free newspapers, and free local calls. LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Other standard amenities include video-game consoles, hair dryers, and ironing boards.
Guests of Quality Hotel Hamilton / Stoney Creek enjoy a fitness center, free WiFi in public areas, and 3 meeting rooms. Free parking is included with your stay. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a business center, coffee/tea in a common area, and free newspapers.
Reviews from Trip Advisor
58% of guests recommend this hotelTotal of 175 reviews