Novum Hotel Belmondo Hamburg Hbf.4.0 out of 5.0
Recent guest reviews
We had a long stay in this hotel for 27 nights. NO discounts for NOTHING, not even for the 4 euros bottle with warm water from the room - which is normaly complimentary in a 4 stars hotel! Very bad management...Over priced standard room with no sound proofing (the walls are moving when someone enter/exit from their own room) , no room service no mini bar and very poor quality pillows. Also, parking is 8 Euros/night - which can be avoided by parking along the street for free! The most important - NO LIGHTS inside the room, only a poor bedside lamp! And if you combine this with the poor internet speed (especially in the evening time) - you will get a complete image of a nightmare business trip! I don't recommend this hotel, not for a 4 stars one! Despite the reception and restaurant area, which are acceptable - the rooms, the elevators and the quality of sleep here is far away of a normal 4 stars hotel! Do I have to menton that I have spent more than 30 minutes at the reception area, because the old blonde lady from the reception desk was very slow and incapable to find my booking in the system? I had to show her on my laptop the e-mail with my confirmation from the website where I've made my booking...and even in this conditions, she was sooooo bad processing my booking! Also, it was an emergency situation one evening and the police evacuated the hotel. The reception staff WERE VERY BAD in providing guests any information or advices!!!!! They were concentrated to escape themselves - and when the situation was over, they returned to work 30 minutes later - and all the guests had to wayt outside the hotel like a crowd of fulls!!!! Shame on you people from Novum Belmondo Hotel - I never come back in this poor hotel and I will never recommend it!
We spent three nights here for the xmas markets and we couldn't fault our stay. 10mins from the hauptbahnhof so we could get anywhere. We bought the hamburg travel card which cost 43 euro for 2 for 3days on all travel (not taxis). Although the taxi was only 22euro from to the airport. Staff was friendly and helped when need and the room was clean. Would stay here again!
Good for small trips, comfortable, great location (10 minutes by foot to the Hamburg's Main Station), very quiet despite location. Recommended. The surrounding area does not look so pretty and it is very dark at night. The cleaning of the room could be a bit better.
Booked 2 rooms. 1 singel and a triple. They upgraded the singelroom to a double with no extra charge so a family didnt had to stay alone. Great service and hospitality. You can take the bus 112 a few stops from the Hauptbahnhof (on the side of the Saturn shop ) to the Hotel. Its also possible to walk 10-15 minutes from HBF. The rooms are clean and spacious. Wifi is good, but there was no fridge/minibar in the room. Didnt get the chance to have breakfast at the Hotel, but my family that have stayed several times at the hotel says it good. I will recommened this Hotel for all travellers to Hamburg and i will stay here again.
Certainly would not say this hotel is a four star. Very small room. Dated decor. Bathroom had chips of paintwork missing no bath just a shower with a old fashioned curtain. Attempted to call room service at 9pm on one night to be told there was no room service at that point. An empty cupboard where there was once a mini bar. Pillows were an absolute waste of time, like sleeping on a piece of kitchen roll. When asked for more you are limited to two each and no more! The reception looks great and modern when you walk in. So does the restaurant. They need to invest and bring the rooms up to standard. Another thing of note this hotel is directly across the road from a train track which you can hear a little when they pass with the windows closed.
Where to start with this hotel... well it looks nice from the outside and is fairly close to the centre other than that, that's as good as it gets. I stayed for 4 nights and didn't get a good nights sleep any night. Over priced standard room gets you a poor pillow, no sound proofing, no room service no mini bar apart from a bottle of warm water. The trains near the hotel are regular, but if you stay here you will hear that no problem. This is a poor example of a 4 star hotel so if visiting Hamburg shop around, and find a better place to sleep, especially if your on business and need a good nights sleep👍
We paied a very decent price for what we have received. It are clean rooms, with a big bathroom and TV. But no minibar, however there was a bottle of water (some euros) and free tea and coffee in the room. We didnt took the breakfast. Our room had a view on street site. It was OK, not noisy. We a good sleep, nice beds, and good pillows. The neighborhood is not that great, but it is only a 10min walk to the trainststion. So still ok. If needed, we will return to this hotel. Overall a good experience.
The hotel is quite a bit further from the trainstation than the description leads one to believe. We had a room on the first floor 114 and it was smelly and dark and very dingy. Charging guests 4 euro for a bottle of water in the room is also absurd. The only attractive part is the entrance and reception area
Hotel is about 10 mins walk from Main station the Haupbhannhof and a bus 112 near front of hotel takes you to the harbour and near Main station and Rathaus ( main square) So fairly convenient. Hotel is ok for a short stay, clean room,free wifi, breakfast cost 12e p/p and ok but basic. In all fine for a short break.
The staff at the reception were kind, my room had a very big flat screen in it, a massive bed, a desk, and sparkling water and coffee. The bathroom had a bath and a shower and was also very big, a lot bigger than most hotels that I have visited. Downstairs has a nice bar and a restuarant, all for a very decent price.
Located in Hammerbrook within a short walk of Hamburger Kunsthalle, Novum Hotel Belmondo Hamburg Hbf. is within a mile (2 km) of other popular sights such as Moenckebergstrasse. This 107-room, 4-star hotel welcomes guests with conveniences like a bar/lounge, free in-room WiFi, and free newspapers in the lobby. Located centrally in Hamburg, it's also close to Hamburg City Hall and St. Michaelis Church.
Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM. At the end of the day, relax with a drink at the bar/lounge.
All 107 soundproofed rooms provide free newspapers, safes, and desks. Guests can expect free WiFi and flat-screen TVs. Hair dryers are also standard.
At Novum Hotel Belmondo Hamburg Hbf., guests have access to a sauna, free WiFi in public areas, and free newspapers. Self parking is offered for EUR 8.00 per day. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, luggage storage, and securing valuables. This smoke-free hotel also has a fireplace in the lobby.
Reviews from Trip Advisor
46% of guests recommend this hotelTotal of 406 reviews