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Novum Hotel Belmondo Hamburg Hbf.

4.0 out of 5.0

Recent guest reviews

Not far from train station. Street side room loud if opened the windows. Staff friendly and helpful.

small room, no Air conditioning, no mini bar, no satelite channel only in German, no facilities for Disabled Guests from the front .

Firstly there reception is not manned 24 hrs. when I called to late arrival I was told to call the next day as reception was closed. Next day my room was also allotted to another guest and this guest tried to enter my room after midnight while I was sleeping. Cannot imagine this happening in any decent hotel. When I went to talk about this to the staff, the staff was unfriendly and refused to give me the managers details. ( only one staff member showed some courtesy) Some power outlets in the room did not work. The coffee kettle was a old equipment and the toilet exhaust was very noisy. I do not understand how this is graded as a star hotel.