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Novotel Suites Hamburg City

3.5 out of 5.0

Recent guest reviews

The room was quite good as there was a room divider to provide some privacy between my friend and me. Also, it is good to have a microwave oven in the room. Besides, the toilet and the bathroom were separated which is very useful. However, when we closed the bathroom door, there was a gap. It was quite embarrassing when I was taking a shower or having a bath. My friend can peeped through the gap. When I did the check-in, I needed to line up over 15 minutes. There was only 1 staff member at the front desk . During my stay, long queues appeared several times as there was only 1 staff member at the counter. My friends enjoyed using the gym room as it opened 24 hours. The environment around the hotel is quite nice. It took about 10 minutes to reach the lake. The road towards Central Station was interesting. It was multi-cultural. Different cuisine can be found along the road. However, I had seen mice running several times at the flower bed just outside the hotel. It was quite awful.

Don't expect much of the hotel. Some of the staff from reception desk are very friendly and some are ok, but all polite. I just felt different treatment for germans in comparison to the service to foreigners like myself. For been a Platinum LeClub we got one drink for the couple, normally we get one for each person and at the room there were some apples, water and soft drinks which I really liked and thank AccorHotels for that kindness.

Good locatoion. Big modern room with separate working area and good large desk. Wifi with high speed internet. Expected cleanliness. Friendly staff. Exactly what is needed when travelling on business. To be recommended.

Location was perfect for us. Rooms are large enough and well equipped. The only thing missing in a room equipped with microwave, fridge and tee kattle were some plates, knives, foks, etc. Good level of services, I appreciate the free computing and printing facility on the ground floor. Special thanks for receiving a room on level 17 with nice panoramic view, after asking for it during reservation.

Advertised as a 3 stars hotel and it is truly a 3 stars. Something like a holiday inn express or a La Quinta in the USA although I have been to luxurious and much elegant Novotels in the far east. Located few steps from the metro station and in a street full of restaurants, grocery shops and supermarkets. The building itself is elegant when viewed from the outside as a high rise glass structure and with few non-expensive adjustments it could become easily a 4 stars level.I advise the management to employ a lady cook to prepare the breakfast instead of making the night shift receptionist to boil the eggs while wearing his formal suit.

Good position close to transport: bakery across the road. The hotel was Noisy even on the 7th floor. More like a hostel than a Novotel. Cubical bathrooms and Harry Potter toilet. The good thing was it had a bath!! Little cupboard space, more for a day or two maximum stay. Coffee machine downstairs not working. In room coffee not great. It Had a mini bar and safe though. Bedding was neat and tidy but bed was starting to wear.. soft. Curtains/blinds useless so light comes through. No conditioner or hand soap only soap/shampoo dispenser. Towels need replacing and there were no face cloths. Staff are friendly and check in and out was easy.

I've stayed in a lot of Accor hotels this Summer and this one was the best by far! The rooms are very spacious and comfortable! The beds are amazing. In the bathroom you have both a bathtub and a shower and the water pressure is the best I've ever seen! The toilet is in a separate space, which is ideal if you're travelling with someone. Yes, there are dents in the furniture and the room could probably do with a renovation, but it's nowhere near as dramatic as some reviewers suggest. The beds are very comfortable and the room is spotless. What more could one ask for? The staff were very polite and nice. I didn't have breakfast at the hotel because it's too expensive and there is a terrific bakery across the street where you can get a great breakfast for much less money. There are free muffins and coffee in the lobby, which is a very nice touch. The location is great, not far from the central station, and, if you ask for a room on a higher floor, you get a nice view of Hamburg. I am definitely staying here the next time I'm in Hamburg!

Hotel Reception was fairly organized this time as I wasn't told to buy my own soap like last time I stayed in May 2017, but checking in online booked me into a disabled room. Room towels look a bit tired and need all of them to dry yourself. Fridge comes with complimentary water bottle, but only on the first night, fridge is empty from there onwards, so a fairly pointless gesture. Only 2 lifts service 17 floors, and reception can be swamped at certain times of the day, i.e. at check in & check out

The hotel is basic but ok. Room was the usual Novotel Suites which is big enough for a family with room divider to give a bit of privacy. The breakfast was pricy at 15euros so we used the cafe opposite which was great value and excellent food - 15 euros for all 3 of us. We didn't eat in the hotel at all as the dining area was within reception and just not appealing. There's not much of a bar area and no outside space. the hotel is about a 30 minute walk from the central train station and has an underground station just outside. We ate a couple of times in nearby restaurants but the area felt rough with a high police presence and lots of drink/drugs If we returned to Hamburg we wouldn't use this hotel purely based on its location. Staff were all helpful and friendly and everywhere was very clean. Would definitely return to a Novotel Suites

We have 3 adults and 2 kids,the room is big enough. The size of bathroom is good and the bedding is comfortable. The breakfast is good too,the time range is big ,so we can sleep in a bit. Only not many restaurants around,not many choices. Overall, it is good and i will stay thrre again.

Room options

Superior Suite, Multiple Beds

Full 1 | Sleeps 4

Standard Suite, 1 Double Bed

Full 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

79% of guests recommend this hotel

Total of 1243 reviews