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Novotel Hamburg Alster

4.0 out of 5.0

Recent guest reviews

A few weeks ago , I visit the city of Hamburg with my 6 yrs old son . Our first 'Boys only' trip ever ...... Our stay in Novotel was very convenient . Room was ready on arrival . Location of the hotel is just next to metro station that allows you to connect to ALL part of the city . We had a Sunny weekend and were positivily surprised about the city of Hamburg .

The hotel is functional, not luxurious but solid mid-level. It's literally a few steps from the U-Baun. There was a separate shower and bathtub, the shower head was excellent and there was more than enough water pressure, often lacking in hotels. There is a safe in the room. Access to the rooms is secure at the elevator and stairwell, via key card. There is a bar on the entry level. Breakfast was a nice buffet, a good selection of fruit, eggs, cereals, juices and some meats & cheeses. Kids 15 and under are free with adult making it a very good value for families. Pro Tip: Novotel often offers a 2nd room for kids at half price, making the total cost for 2 rooms for a family very reasonable indeed.

Nice and clean hotel and with very helpfully staff... excellent rooms with shower and bathtub... the bar makes one of the best Mojito. Near subway and only 2 km. from Bahnhof if walking... we want use it next time we go to hamburg

We stayed two nights during Ascension at the Novotel in Hamburg. The location was good as there was a station next two Underground lines next to the hotel (one line at the further end). It took only a few stations to the city centre. We came by public transport from the airport: It was about 30 minutes including 1 change. On the way back we took the taxi as it was very early in the morning to save time. The travel time was about 15 minutes. We had twice dinner at the hotel: It was very good at a reasonable price even though the menu was a bit limited in choice. We had only once breakfast after 1st night as we left very early in the morning after the second night. The breakfast was good but we were lucky: We were just at the right time at 09:10. 5 minutes later a long queue started to build up. The room was clean and nice. A cleaning supervisor came after cleaning to assure we were happy with the cleaning: We were happy. All staff of the hotel including waiters were very kind and helpful to us.

Twin room clean and roomy Separate toilet to shower/bathroom Has both a bath and shower Excellent customer service ( a bit slow at check in and check out) Breakfast has lots of different food to try Plenty of different breads and hot cooked foods Pancakes Fresh fruit Tea and coffee Fruit juices Bar expensive for orange juice! Has a mini bar in room - expensive Excellent location and close to tube . Negatives : Housekeeping barge into room on check out day at 8:30am without knocking first. Check out time 12pm We got told to go to brekkie and the times. On check out this was an extra charge and quite expensive . Would stay again but would opt for elsewhere for breakfast as would be more value for money

The location of this hotel is a bit of a desert so you have to walk or take transport into town for bars and restaurants. Nevertheless the bar is ok for a relaxing drink in the evening and not too expensive. The underground station is right outside and very convenient. The front of the hotel suffers a bit from traffic noise but the back of the hotel is wonderfull quiet and you can open the window and listen to the birds.

We enjoyed staying five nights very much. The room is very clean, good space. We'd be happier if the next two points are improved, One is I was told the twin beds room was only 1st floor, the other is "the welcome drink service is only one person, though we are couple. We often used Novotel Hotel and got the two persons service at other hotels.

My stay at the hotel was great. It is so convenient to get to the U Bahn and S Bahn. The hotel is a ten minute walk to restaurants and shops. The staff is friendly and the hotel decor is lovely. I would definitely recommend!

This hotel is really the worst hotel They charge you even after you pay and chek out It is a bad managment and very poor customer service More over the reception has no moral value I felt really bad because they made us over pay even after check out They were very rude

The hotel is very easy acceable if you come by car. They also have a car park, where you can park for a fee per day. The hotel is very fresh and light. And it is very familiy friendly. The breakfast is very good and the rooms have what you need for a hotel stay.

Luebecker Str. 3 Hamburg HH

Hotel highlights

  • Close to Hamburger Kunsthalle and Moenckebergstrasse
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Hohenfelde, Novotel Hamburg Alster is within a mile (2 km) of popular sights such as Hamburger Kunsthalle and Moenckebergstrasse. This 4-star hotel has 210 rooms and welcomes guests with a restaurant, free in-room WiFi, and a fitness center. Hamburg City Hall and St. Michaelis Church are also near this Hamburg hotel.


In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.


Novotel Hamburg Alster's 210 soundproofed rooms provide sofa beds, minibars, and coffee makers. Guests can expect LCD TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Free newspapers, safes, and phones are also available.

Property features

Guests staying at Novotel Hamburg Alster enjoy a fitness center, a sauna, and free WiFi in public areas. Self parking is available for EUR 18.00 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a meeting room, a business center, and free newspapers.

Room options

Standard Room, 2 Twin Beds

Twin 2 | Sleeps 2

Standard Room, 1 Double Bed

Full 1 | Sleeps 4

Superior Room, 1 Double Bed

Full 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

85% of guests recommend this hotel

Total of 1005 reviews