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Novotel Ha Long Bay

4.0 out of 5.0

Recent guest reviews

Our stay in Halong Bay was fantastic. We took two boat tours and really enjoyed our stay at Novotel Halong Bay. The room was very nice and clean, and the food at the buffet was great, especially the free breakfast. We also enjoyed the view of the bay from the swimming pool despite the construction on the other side of the street. We booked a 6hr boat tour through the hotel, and it was a lot of fun. But the real reason I recommend this hotel is Ms. Hong Nguyen. We had a terrible time getting to (and out of) Vietnam because of a problem with my son's passport and ticket. Without going into detail about the situation, we just barely made it to Vietnam and were not sure how we were going to get back home. When we were desperate for help, Hong was there for us. She was on the phone for literally hours with the local branch of Vietnam Airlines to help us get a ticket home, and did absolutely everything she could to help us including staying late and even changing shifts so that she could come in early the next morning to continue to help solve the problem! You will never meet anyone so dedicated to her job, friendly, courteous, and professional! We really couldn't believe it. This trip was by far the most difficult one we have ever had, but also the most memorable because we got to meet Hong. I give Novotel Halong Bay 5 stars because of Ms. Hong Nguyen. I really cannot say enough good things about her. Give her a promotion and a raise! And now I'm out of room to write.

I stayed at this hotel while attending a conference at another hotel. The hotel was walking distance to some great restaurants. It had a great bar with extremely nice and helpful staff. The room was small but adequate for one person.

The hotel rooms here are great and the view on a clear day would be fantastic. The restaurant has great food and the pool is nice. However, this hotels service is not where it should be for the price they charge. I spoke t reception on several occasions for different things (boat booking, etc) and they never returned my call. On top of that, during checkout I had a bill of about 6 million Dong for various things such as spa and dinner. After I paid and cleared the bill housekeeping called and said a bottle of water was used, the water was from the day before and housekeeping couldn't replace it because i filled the fridge with fruit. Anyway, after trying to explain this to him i went ahead and paid the extra 30k Dong. I couldn't believe it was an issue worth arguing over. So all in all, great location, great hotel, but the staff needs lots of attention...

Picked this hotel as it was ranked one of the highest in Halong. Location, amenities, view, and staff did not disappoint. However, I was surprised at how uncomortable the bed was for a hotel in this category.

160 Ha Long Road, Bai Chay Ward Halong Quang Ninh

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located in Bai Chay within a short walk of Sun World Ha Long Park, Novotel Ha Long Bay is within a mile (2 km) of Cho Bai Chay. This 225-room, 4-star hotel has conveniences like a full-service spa, an outdoor pool, and free in-room WiFi. It's in central Halong and also close to Ha Long Night Market and Long Tien Pagoda.


Dining

Enjoy a bite to eat at Square restaurant, the hotel's onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6 AM to 10 AM.


Rooms

Novotel Ha Long Bay's 225 rooms are air-conditioned and provide balconies, refrigerators, and minibars. LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Coffee makers, free bottled water, and safes are also available.


Property features

Guests of Novotel Ha Long Bay enjoy a full-service spa, an outdoor pool, and a children's pool. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for VND 2730000 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include a fitness center, free WiFi in public areas, and 6 meeting rooms.

Room options

Executive Room, 1 King Bed

King 1 | Sleeps 4

Superior Room, 1 King Bed

King 1 | Sleeps 4

Superior Room, 2 Twin Beds

Twin 2 | Sleeps 4

Standard Room, 2 Twin Beds

Twin 2 | Sleeps 4

Guest reviews for Novotel Ha Long Bay

Everyone (1) Business (1) Couples (2)
5

ms. hong - the star of this hotel

Everyone

Our stay in Halong Bay was fantastic. We took two boat tours and really enjoyed our stay at Novotel Halong Bay. The room was very nice and clean, and the food at the buffet was great, especially the free breakfast. We also enjoyed the view of the bay from the swimming pool despite the construction on the other side of the street. We booked a 6hr boat tour through the hotel, and it was a lot of fun. But the real reason I recommend this hotel is Ms. Hong Nguyen. We had a terrible time getting to (and out of) Vietnam because of a problem with my son's passport and ticket. Without going into detail about the situation, we just barely made it to Vietnam and were not sure how we were going to get back home. When we were desperate for help, Hong was there for us. She was on the phone for literally hours with the local branch of Vietnam Airlines to help us get a ticket home, and did absolutely everything she could to help us including staying late and even changing shifts so that she could come in early the next morning to continue to help solve the problem! You will never meet anyone so dedicated to her job, friendly, courteous, and professional! We really couldn't believe it. This trip was by far the most difficult one we have ever had, but also the most memorable because we got to meet Hong. I give Novotel Halong Bay 5 stars because of Ms. Hong Nguyen. I really cannot say enough good things about her. Give her a promotion and a raise! And now I'm out of room to write.

By , from South Korea on Aug 8, 2016

5

very clean with very helpful staff.

BusinessTravelers

I stayed at this hotel while attending a conference at another hotel. The hotel was walking distance to some great restaurants. It had a great bar with extremely nice and helpful staff. The room was small but adequate for one person.

By on Jun 26, 2015

3

good location, but service not up to par.

Couples

The hotel rooms here are great and the view on a clear day would be fantastic. The restaurant has great food and the pool is nice. However, this hotels service is not where it should be for the price they charge. I spoke t reception on several occasions for different things (boat booking, etc) and they never returned my call. On top of that, during checkout I had a bill of about 6 million Dong for various things such as spa and dinner. After I paid and cleared the bill housekeeping called and said a bottle of water was used, the water was from the day before and housekeeping couldn't replace it because i filled the fridge with fruit. Anyway, after trying to explain this to him i went ahead and paid the extra 30k Dong. I couldn't believe it was an issue worth arguing over. So all in all, great location, great hotel, but the staff needs lots of attention...

By on Aug 17, 2013

4

nice location, nice hotel.

Couples

Picked this hotel as it was ranked one of the highest in Halong. Location, amenities, view, and staff did not disappoint. However, I was surprised at how uncomortable the bed was for a hotel in this category.

By on Oct 18, 2012