Best Western Plus Aero 443.0 out of 5.0
Recent guest reviews
The hotel is located in an industrial area in the outskirts of Bruxelles Charleroi airport. Once I landed at Charleroi, I called them in order to send me their shuttle to pick me up, and I had to wait 40 MINUTES even if the hotel is at 2-3 km... I called 3 times and they kept telling me the shuttle will arrive in 5 minutes.... Rooms are pretty small but clean and well equipped, wi-fi is OK, breakfast is OK (10 Euros per person), bar absolutely overpriced: I had to pay 6,5 Euros for a 1 liter bottle of water because the mini fridge inside the room had just a 1/2 liter water bottle inside. The restaurant closes at 9:30 pm so no way to eat something because I arrived at 11 pm.
I spent two nights in this hotel due to the location for business meetings as it is fairly close to Charleroi airport. The hotel is located in an industrial area next to a massive Caterpillar plant and a car is needed to get around as local amenities are not close. I ended up in new block in a decent sized room with a workspace, fridge etc but air con wasn't working so I left window open as it was really warm and humid during evening. As a result I was bitten by insects many times during the night and was left with with many large, itchy bites looking like elephant man. So keep windows closed. Restaurant was ok but menu was limited and took an eternity to serve. Self service breakfast was just ok. Staff seemed miserable but perhaps it's just the dry Belgian way.
I would like to describe just my point of view. I don't like to write stories like this, but as I alone work in customer service area and I studied management..I just cannot stay calm and I will let everybody know How it works here. This hotel Best Western Aero 44 is not even the standard We meight be used to experience in other BW hotels. It is a simple 3 star hotel close to the airport Charleroi. The Rooms in old building are renovated, stinky, small , tiny and the bathroom- veeery small - really one night stay is ok, not more. You might consider A/C as benefit. In the new building there are so called apartments with small kitchen and bigger bathroom and there is also a sofa in front of tv. But you pay a bit more. As I work as crew the company pays this hotel because it is close to airport, so the aim of my stay is business. But I usually stay for 2 weeks and afterwards I will comeback, so I will come back for couple of months during 2017. The restaurant may offer a tasty dishes but on the other hand the order take them sometimes more than an hour and it comes with a feel of unwelcome smile. The reception is also not really helpful - some of them (very nice and kind) are new (what I fully understand) but they cannot 100% help you.. and than you talk to "so called" manager - a women who is smiling at you of course "friendly" and just maybe she will answer your questions..but don't do it!! believe me IT DOES DISTURB her when people are asking something- she complains afterwards as we are disturbing her! It was not only me asking for advice..or any possible change. Even If you just kindly asks something, maybe even twice or three times - I recommend NOT to do it. On my previous stay We had also a serious problem as they accommodated us in rooms which were lately painted and the smell of chemicals was terrible and intolerable- and she looked at my face and said: they were painted lately but it s ok now..and as I asked one of the receptionist If he/she will pay a night in such a room she/he answered NO! ..but the "manager" lady did not mention that couple of days ago she argued with other colleagues of mine about the same and they had to menace with criminal report if they will not change their rooms. At the beginning of the contract couple of weeks ago "the manager" lady said the gym will be ready in one month as they have just started to build it from 2 rooms in the ground floor. Since beginning of may nothing has changed..I've seen it yesterday - It looks still after a bomb attack and she said : it takes a month to finish AS THEY NEED TO order the equipment 😄😄😄 I guess they will finish once we will be done with our Business in Brussels. And there is no place to do your exercise, you can go for a run around the airport via highway!It is really disturbing If you have to stay here longer, there are no facilities around and the staff is so unfriendly. After evaluation of all mentioned facts this is not "guest friendly" behavior and If I have the choice I would have leave ASAP! I must mention that there are also a few very nice staff - cleaning ladies, breakfast and some receptionists. And there were more occasions like this which I will rather not mention just be aware of "mock" persons in this hotel! And my advice, if you have other choice rather choose another hotel.
my trip to Best Western Plus Aero 44 Rue Louis Bleriot 4, Charleroi 6041, Belgium was canceled 3 weeks before traveling,but money not returned,thanks...95 pounds i lost.I dont know about this hotel,because i not traveling..:(
Five friends and I were here for a night after a stay in Brussels. We were there just to catch an early 7:00 AM flight. We booked three rooms - two rooms with two twins, and one double. One person wanted (and paid for) their own room. We requested a cot, as advertised by the hotel. When we arrived, they told us our rooms couldn't fit a cot. Also, we were given the wrong room types. We made it work, so it wasn't the end of the world. The AC didn't work in our room. In fact, its almost summer and the heat was default set on. That was quite miserable and really didn't cool down after the fan was turned on. It wasn't a horrible place superficially, but I'm used to hotels being pretty good about these simple things.
Stayed here on the recommendation of a work colleague. Hotel is within 10mins drive of the airport so good location for an early morning flight from Charleroi. Decent Belgium beers on sale at the bar and good food in the restaurant, rooms needed a bit of a spruce up, but the bed was very comfy, good shower. So ticks a lot of boxes for a one night stopover.
Very nice hotel ,and the personnel was very kind and nice ,very professional . In a very difficult and unexpected moment of my life ,they made me feel safe ,just like at home . The food was amazing ,and the prices were for everybody's budget . Thank you for an amazing experience .
Stayed here as had an early morning flight. Room was clean and acceptable. Opening hours of bar and restaurant are poor. No shops close by so take supplies. Shuttle to airport was 3.50 euro. Restaurant was ok but very expensive for mediocre food. Was quite noisy at night due to thin walls, but ok for one night if needs must.
A week ago I stayed overnight whilst travelling home to the UK. I had booked a room and was allocated one on the third floor. The room stank. I thought there was a sewerage works nearby and closed the window. It didn't help, so perhaps a problem with the plumbing. I decided to get something to eat. The waiter/barman in the 'restaurant' was really miserable, not a smile in sight. The beer I had was a short measure. The ravioli I ordered was barely warm and the sauce was obviously from a jar. The receptionist was as unfriendly as the rest of the staff without the good grace to smile as he took my money.
Booked on booking.com as fright in the morning was early the pictures on the web site fantastic and the room we revived was poor I went back to resection to complain I was told if we wanted a double bed it would be €10 more I said the pictures on the website where not of the hotel o I asked to see the rooms from the website I was taken to a building just across the road was fabulous but I was told the where double the price and we all so had to pay another €6 tax we where told don't be fooled what you see is not what you get very Disappointed would not reckoned it or stay here again
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Fitness center
Located in Aeropole Science Park, Best Western Plus Aero 44 is a short stroll from European Flight Simulator and within a 10-minute drive of Gouy-lez-Piéton. This 3-star hotel has 104 guestrooms and offers free in-room WiFi, free self parking, and a fitness center. It's near the airport and also close to Coupe.
This hotel is home to a fine-dining restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, breakfast is available for a fee.
Best Western Plus Aero 44's 104 air-conditioned rooms provide refrigerators, free newspapers, and safes. Guests can expect free WiFi and flat-screen TVs. Other amenities include hair dryers, ironing boards, and desks.
At Best Western Plus Aero 44, guests have access to a fitness center, free WiFi in public areas, and a meeting room. There's free parking, and an airport shuttle at scheduled times for EUR 3.50 per person. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include free newspapers and laundry facilities.
Reviews from Trip Advisor
55% of guests recommend this hotelTotal of 207 reviews