- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New, clean, modern hotel
Brand new property, good shape and decor. Convenient location to Whitetail Resort since there is no lodging there
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Located in Clear Spring, Holiday Inn Express & Suites Clear Spring is in the city center. Hagerstown Roundhouse Museum and Maryland Theater are cultural highlights, and some of the area's attractions include Long Acres Alpaca Farm and Hagerstown Suns Municipal Stadium.
We visited this hotel because we were going to the local ski resort. Upon check-in there was hair and food left in the bed and the room smelled like cigarettes. When asked to change the bed, housekeeping only changed the sheets and pillow cases which only confirms that this hotel does not change comforters for each new guest, instead they continue to use the same comforter for everyone. The air conditioner was broken and was literally falling apart. Management was notified. There were bed bug traps under the dressers. The bathroom was disgusting. Shower curtain had stains left on them. Fixtures were dusty and dirty. We had other guest with us who booked a double l, only to arrive and be told that they only had a king available. Again, management NEVER compensated them and still charged the price of a double! Overall, I would NEVER recommend this hotel to anyone. I would recommend that you search for a hotel further out because there are plenty that are not too far from Whitetail Resort.