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Country Inn & Suites By Carlson, Hagerstown, MD

3.0 out of 5.0

Recent guest reviews

The price and facilities were good, but on a four day stay they only cleaned our room once.

It is a nice hotel, and they provide hot breakfast, such as sausage, biscuits with gravy, and more. The swimming pool is small, but it is quiet and not crowd.

Hotel was clean. Room was a good size for the money. Full breakfast. The location was within the perimeter of a mall, so coming and going is a little hectic. Bring your own pillows.

Stay was great, bed was comfy, bathroom was spacious.

Sunday breakfast was great. Room was very clean. Some of staff was professional while others were not.

This hotel was very clean and comfortable for the nights that we were there!

We booked your hotel for a weekend getaway. I was very pleased with the staff, the room and the continental breakfast. The only complaint I have is that the wind was blowing so hard on Friday night that it was extremely loud in the room because the heat/air unit on the wall opens directly to the outside through the wall. It would be better if the heating and air was central heating and air with temperature controls in each room. It took a little trial and error to get the room the temperature that was comfortable and that was because the wall unit does not have a temperature gauge on it, just red and blue for hot and cold. Otherwise, we were very pleased with the room and we would stay here again.

Awesome staff, very clean, would definitely stay again

This was a business stay The hotel was not very clean and the first room was picked up but the carpets and matress were dirty as was the bathroom floor'

We arrived at 10:00pm and every parking spot was filled had to park off the property. Room was out dated. Hallway had bad smell. Everything else was good.

We were disappointed that our room smelled like cigarettes and we couldn't change rooms because it was full! We also looked forward to a hot tub and there was none. The pool was too cool. We appreciated the friendly server in the dining area. Housekeeping did a good job and the cookies were a bonus.

We have stayed here twice a year for the past few years. This visit was not good. The front desk phone rang the whole time while eating breakfast and no one answered it. (Breakfast area is by front desk) It was very annoying. We did not get towels the second day. The housekeeping person explained that there were none clean. We came back to our room about 8:30pm and neither of our keys worked. We went back to the front desk and no one was there. I called the front desk and the phone rang about 75 times- no one answered it!. We had to sit in the lobby and wait for over 10 minutes for someone to return so we could get in our room. Too much hassle for the money.

The bed & pillow were so comfortable! We were pleased with the breakfast as well. If our travels take us that way again we would definitely be back.

Located in great place with lots of restruants and shopping. Rooms could use a little TLC. Carpets looked like they needed cleaning and bed skirts weren't even ironed, gave you a unclean feeling even though the rooms were clean.

This hotel was a fantastic stay for the price. Very clean. Very comfortable. Very nice staff. Very satisfied. If I could give any constructive feedback to this hotel, it would be that they raise the quality of the breakfast. It was a typical hotel breakfast though, not bad.

I have stayed here a couple of times before and was happy with my room but the one I just stayed in was old and kind of worn. Two queens beds instead of a king. I was told no king beds on 4th floor. Bed sheets didn't even go to the end of the bed. Breakfast was poor quality.

Great Staff, very accommodating, and a great location. Plenty of restaurants close by and the mall is nice. Easy access off I-81.

The comfort of the beds are second to none. Carpets could use to be cleaned, and they ran out of towels. Odd. There was an error in the room charge, but they were right on getting it handled, even though it was a pain it was taken care of professionally. Overall a great stay.

Wonderful front desk staff and clean hotel. God breakfast and nice rooms.

Great location next to mall and lots of restaurants . Staff was very nice only complaint was TV signal was very strange none of the channels matched the guide it was a little annoying. Other then that great place would go back again...

17612 Valley Mall Rd Hagerstown MD

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Indoor pool

Country Inn & Suites By Carlson, Hagerstown, MD is located within a 15-minute drive of Hagerstown Premium Outlets and Maryland Theater. This 85-room, 3-star hotel has conveniences like an indoor pool, free in-room WiFi, and free self parking. Christian Heritage Museum and Hagerstown Speedway are also within a 15-minute drive.


Dining

Free hot/cold buffet breakfast is included with your stay and awaits you each morning.


Rooms

All of Country Inn & Suites By Carlson, Hagerstown, MD's 85 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect to find free WiFi and wired Internet, plus TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Free newspapers, free local calls, and safes are also available.


Property features

Guests of Country Inn & Suites By Carlson, Hagerstown, MD have access to an indoor pool, a fitness center, and free WiFi in public areas. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help with dry cleaning or laundry, and answer any questions about the accommodations. Additional amenities include a meeting room, a 24-hour business center, and coffee/tea in a common area.

Room options

Room, 2 Queen Beds, Non Smoking (GUEST)

Queen 2 | Sleeps 4

Room, 2 Queen Beds, Non Smoking (Guest)

Queen 2 | Sleeps 4

Room, 1 King Bed, Non Smoking (Guest)

King 1 | Sleeps 3

Room, 2 Queen Beds, Accessible, Non Smoking (Guest)

Queen 2 | Sleeps 5

Guest reviews for Country Inn & Suites By Carlson

Everyone (5) Couples (18) Business (6) Family (17) Other (4) Friends (2)
4

good room for the price

Everyone

The price and facilities were good, but on a four day stay they only cleaned our room once.

By , from NC on Apr 29, 2017

4

nice hotel near to valley mall.

Everyone

It is a nice hotel, and they provide hot breakfast, such as sausage, biscuits with gravy, and more. The swimming pool is small, but it is quiet and not crowd.

By , from Sheboygan, WI on Apr 7, 2017

4

nice hotel but not an ideal location

Everyone

Hotel was clean. Room was a good size for the money. Full breakfast. The location was within the perimeter of a mall, so coming and going is a little hectic. Bring your own pillows.

By on Nov 18, 2016

4
Everyone

Stay was great, bed was comfy, bathroom was spacious.

By on Jul 22, 2016

3
Everyone

Sunday breakfast was great. Room was very clean. Some of staff was professional while others were not.

By on Apr 20, 2016

5

holiday stay

Couples

This hotel was very clean and comfortable for the nights that we were there!

By on Dec 29, 2015

4

great weekend get-a-way

Couples

We booked your hotel for a weekend getaway. I was very pleased with the staff, the room and the continental breakfast. The only complaint I have is that the wind was blowing so hard on Friday night that it was extremely loud in the room because the heat/air unit on the wall opens directly to the outside through the wall. It would be better if the heating and air was central heating and air with temperature controls in each room. It took a little trial and error to get the room the temperature that was comfortable and that was because the wall unit does not have a temperature gauge on it, just red and blue for hot and cold. Otherwise, we were very pleased with the room and we would stay here again.

By on Nov 17, 2015

5

great place and convenient

Families

Awesome staff, very clean, would definitely stay again

By on Nov 10, 2015

2

suprizingly poor stay

BusinessTravelers

This was a business stay The hotel was not very clean and the first room was picked up but the carpets and matress were dirty as was the bathroom floor'

By on Nov 10, 2015

4

good value

Couples

We arrived at 10:00pm and every parking spot was filled had to park off the property. Room was out dated. Hallway had bad smell. Everything else was good.

By on Oct 14, 2015