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Mercure Casa Veranda Guatemala Hotel

3.5 out of 5.0

Recent guest reviews

They require copies of passports and informe you that buying online through Orbitz does not include breakfast and shuttle to airport

All employees were friendly and willing to answer any and all questions.

I stayed 1 week at Mercure When I arrived they said I would have to wait till their 3 pm check in I had arrived at 1 pm which was ok but most hotels don't make you wait. When I got to the room it was not clean there was a couple of French fries under the coffee table. I had rented a car I asked about the parking I was told I would have to pay extra for the parking that is was not included in in my room rate??? Every hotel except for this one includes free parking. Also most nights when I returned I would have to go to the receptionist to reset my room key because it didn't work. The last day there the ceiling was leaking by the kitchen I told the front desk they said they were going to send someone to fix it I was out for most of the day when I returned nothing had been done and the room didn't even get cleaned. Also they gym is an 8x8 room with very exersize equipment.

The hotel room is excellent with all amenities. Close to restaurants etc.,,

I had a exelent experience in the hotel, i love it!!"

This hotel has a nice location for restaurants. The staff is extremely helpful and nice---especially in the reception area where Reyna is the best. When we had problems printing our boarding passes, she went above and beyond to help us. She always had a smile and was willing to help book tours and do anything else we needed.

next to hard rock no sleep ! two am is the earliest you can sleep

Found myself in Guatemala without a room, and ended up staying at Mercure. Was very please with the quality of the hotel. It was clean, modern room amenities, and a very nice staff. I would recommend this hotel to anyone. Also has a kitchenette in each room which is a nice plus. Dont hesitate, nothing to worry about at this hotel!

This is my third business trip to Guatemala City and staying at the Mecure. The staff at the Mecure continues to provide superior customer service.

THE STAFF WERE VERY FRIENDLY AND ACCOMADATING. THE ROOMS WERE EXTRA CLEAN AND HAD A MINIBAR AND A MINI KITCHEN. THESE AMENITIES WERE VERY USEFULL. THE ROOM SAFE ADDED A GREAT SENSE OF SECURITY TO THE STAY.

12 Calle Guatemala City Guatemala

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour business center
  • Laundry facilities

Mercure Casa Veranda Guatemala Hotel places you within a 5-minute walk of Union Church of Guatemala and Plaza Fontabella Shopping Center. This 3.5-star hotel has 95 rooms and welcomes guests with a restaurant, free in-room WiFi, and a 24-hour business center. The Village Shopping Center and El Obelisco are a short walk away.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 10 AM.


Rooms

The 95 air-conditioned rooms feature kitchens. Guests can expect to find free WiFi and TVs with satellite channels. Minibars, coffee makers, and free newspapers are other standard amenities.


Property features

Guests of Mercure Casa Veranda Guatemala Hotel enjoy access to free WiFi in public areas, 5 meeting rooms, and a conference center. If you drive, self parking is GTQ 100 per day, or you can take advantage of the airport shuttle (available 24 hours) for GTQ 40.50 per person one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a 24-hour business center, express check-in, and express check-out.

Room options

Suite, 2 Queen Beds (Master)

Queen 2 | Sleeps 3

Suite, 1 King Bed (Master)

King 1 | Sleeps 3

Guest reviews for Mercure Casa Veranda Guatemala Hotel

Everyone (3) Business (4) Couples (1) Other (2)
2

buying through orbits was a mess. no shuttle bus,

Everyone

They require copies of passports and informe you that buying online through Orbitz does not include breakfast and shuttle to airport

By , from Nevada on May 26, 2017

Review comment responded on Jun 27, 2017

We greatly appreciate your comments regarding your stay at Mercure Guatemala Casa Veranda. It's always a pleasure to receive compliments. We will extend your observations to our team. I am sure that these comments will serve as a stimulus to our team as it continually strives to improve the quality of our services. Thank you once again for sharing your experience with us and hoping that your next visit will be as enjoyable as the previous one. Receive a warm greeting.

4

nice hotel in z.10--restaurants&shopping nearby

Everyone

All employees were friendly and willing to answer any and all questions.

By , from USA on Feb 2, 2017

2

hidden charges and bad amenities

Everyone

I stayed 1 week at Mercure When I arrived they said I would have to wait till their 3 pm check in I had arrived at 1 pm which was ok but most hotels don't make you wait. When I got to the room it was not clean there was a couple of French fries under the coffee table. I had rented a car I asked about the parking I was told I would have to pay extra for the parking that is was not included in in my room rate??? Every hotel except for this one includes free parking. Also most nights when I returned I would have to go to the receptionist to reset my room key because it didn't work. The last day there the ceiling was leaking by the kitchen I told the front desk they said they were going to send someone to fix it I was out for most of the day when I returned nothing had been done and the room didn't even get cleaned. Also they gym is an 8x8 room with very exersize equipment.

By , from atlanta on Mar 30, 2016

4

very good stay

BusinessTravelers

The hotel room is excellent with all amenities. Close to restaurants etc.,,

By on Aug 14, 2014

5

exelent!!!

Singles

I had a exelent experience in the hotel, i love it!!"

By on Apr 21, 2014

4

nice location

Couples

This hotel has a nice location for restaurants. The staff is extremely helpful and nice---especially in the reception area where Reyna is the best. When we had problems printing our boarding passes, she went above and beyond to help us. She always had a smile and was willing to help book tours and do anything else we needed.

By on Mar 4, 2014

1

no stay

BusinessTravelers

next to hard rock no sleep ! two am is the earliest you can sleep

By on May 27, 2013

4

great find!

BusinessTravelers

Found myself in Guatemala without a room, and ended up staying at Mercure. Was very please with the quality of the hotel. It was clean, modern room amenities, and a very nice staff. I would recommend this hotel to anyone. Also has a kitchenette in each room which is a nice plus. Dont hesitate, nothing to worry about at this hotel!

By on Nov 16, 2012

4

work trip to guatemala city

BusinessTravelers

This is my third business trip to Guatemala City and staying at the Mecure. The staff at the Mecure continues to provide superior customer service.

By on Oct 27, 2012

5

great title

Singles

THE STAFF WERE VERY FRIENDLY AND ACCOMADATING. THE ROOMS WERE EXTRA CLEAN AND HAD A MINIBAR AND A MINI KITCHEN. THESE AMENITIES WERE VERY USEFULL. THE ROOM SAFE ADDED A GREAT SENSE OF SECURITY TO THE STAY.

By on Jul 25, 2010