- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated the attentiveness of the staff and the ease in which we were able to book tours that picked us up directly from the hotel. The hotel was clean and their complimentary breakfast was fantastic! They had freshly squeezed juices, fruit and pan dulce. The location could not have been better - right in front of the basilica and the main plaza. A couple of things to note: this hotel does not have an elevator and we were located on the third floor, so that was an issue for my mother who was recently operated. However, the staff was able to relocate us to the second floor. They also do not have parking at this hotel, complimentary parking is located 10-15 min away at another hotel. This wasn't terrible as driving around Guanajuato is quite a challenge so maybe sticking to walking/taxis is best. All in all, this hotel was great and would definitely recommend!