The Westin Resort, Guam4.5 out of 5.0
Recent guest reviews
The hotel is very clean. I wish we could use the balcony and that the Windows were thicker. Lucky for us our baby sleeps through noice but the place across the street is so loud that I feel like I'm in the party despite being on the 16th floor. The pools are nice but there isn't much foliage. The beach is nice too.
Property is in great condition....marble inlay all over the grand entry...structurally sound architechture and the staff is efficient. I highly recommend the Italian Restaurant and the pool staff is courteous yet not too much Papparazzi.
Stayed 4nights with my son and a family of son's friend. Our room located on 18th floor and was partial ocean view. Room was ok except the mold smell from the AC. I had to open the window to refresh the air of our room. Sometimes the noise from Club Foxy was quite loud. We enjoyed pool and beach everyday. Both were not too crowded so very relaxing atmosphere. Staffs were friendly and nice. Location is very convenient, can walk to dfs and other shopping place. I used the gym daily basis. I'd like to stay Westin again.
I stayed at the Westin Guam Resort in August for 3 days and loved the location and clean rooms. I am returning on business this week and brought my college son with me as far as Japan and am sending him ahead of me to Guam. I do not arrive until 2 am but I asked the front desk if my 18 year old son could check in a few hours ahead of me, after normal check in time and they said no! Not helpful or friendly at all!
The resort is located at the center of everything and it is really convenient. A Lot of nice restaurants within walking distance. Although the room was just ok, the ocean view from the balcony was amazing.
Probably the best hotel, if you want to have a "family beach vacation". The Tumon bay is a shallow and clean bay, protected by reefs. A perfect beach, if you have small children. Also, this beach is secluded from all other hotels on the Tumon bay. The pool is nice, too, but you feel a bit silly using the pool right next to the perfect beach waiting for you. I stayed at one of the top floor and had Royal Beach Club privilege. That was nice, because they provided good breakfast for my family for 4, and had snack stashed all the time. If you drink, they give you free drink as well. My kids are always happy to receive Westin Kids' Club packages. In addition, beach cabanas can be reserved for free with Club room reservation, and it is like a queen bed with a full sun shade. My favorite part was to order food from the bar (which was surprisingly reasonably priced and good quality) and deliver them to the pool side or to the cabanas. The lobby of this hotel was very nice, too. The room was spacious. The room we stayed first time was modern and renovated. They gave us free upgrade to executive suits, for the second time we stayed, but that room seemed to be waiting renovation. Don't get me wrong, the executive suits was still awesome. The only issue that I had was the noise from Club Foxy, across the street. I do not think there is much they can do, but it was annoying for a family vacationer. It was a while ago, so this may not be applicable now.
The hotel is located in city center and there is the city shuttle bus stand in front of the entrance. The size of room is very big with modern furniture, I love the mattress, their shampoo and lotion, all good quality. The hotel also has a private beach, it's very clean and organized.
Horrible experience. 1) Lounge has no coffe cups to go. 2) Check in 35 minute process. Keys don't work when asked multiple times to room or lounge. Staff is frankly not competent. 3) Shower broken. 4) Decaf coffee in the room only. 5) No oatmeal contrary to what told by staff for morning meals. 6) No correction in fixing things by staff when told on second trip. I am a Marriott platinum member and have stayed over 2,000 nights thus far. This hotel is dated, aged, poor service, lack of detail, living off a brand that once meant something. Would never stay again. The hotel never offered any compensation or way to fix the above mentioned things raised. Horrible. Stay at the Outrigger or other in Guam. Don't be fooled.
Hotel was very central, beach had beautiful white sand but the beach hire craft stall that is on the beach only starts hiring at 8am and finishes hiring at 4pm as their stall closes totally by 5pm. I was there on business and had this wonderful acqa water in front of me but could not hire any water craft as the hours of operation were for holiday makers. Rooms are big but in definite need of refurbishment. Service was good and friendly but would most probably not stay there again
We went here for a relaxing stay during the holiday period. The staff were mostly very helpful, even in booking experiences they had no affiliation with. The room was good, just a bit too high humidity in the room. Seems it is constantly damp. The pool area is nice, missing a small kids pool though. The beach is clean with fabulous clean water. We enjoyed the moonlight barbecue, but they stopped replenish the buffet almost 1h before closing time... Anyway, liked that as well.
Located in Tumon, The Westin Resort, Guam is within a 5-minute walk of UnderWater World and within 15 minutes of other popular attractions like Tarza Magical Adventure Zone and Water Park. This 432-room, 4.5-star resort welcomes business and leisure travelers with 3 outdoor pools, a private beach, and a full-service spa. It's on the waterfront and also 0.6 mi (0.9 km) from Tumon Sands Plaza.
Get your fill of Japanese cuisine for lunch, or dinner at Issin Japanese Restaurant, one of 4 onsite restaurants, or enjoy the ocean views at Prego. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.
All of The Westin Resort, Guam's 432 air-conditioned rooms provide balconies, refrigerators, and coffee makers. LCD TVs come with digital channels, and guests can stay connected with wired Internet and free WiFi. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Free newspapers, free bottled water, and laptop-compatible safes are other standard amenities.
The Westin Resort, Guam features a private beach, a full-service spa, and 3 outdoor pools. Onsite parking is available, both free self and paid valet parking (USD 4.00 per day)—also useful is an airport shuttle (available 24 hours) for USD 30 + 10 per additional person(over 12) per person one way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a children's pool, a 24-hour health club, and free WiFi in public areas.
Reviews from Trip Advisor
77% of guests recommend this hotelTotal of 1136 reviews