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Comfort Suites Airport Greensboro

2.5 out of 5.0

Recent guest reviews

I haven’t been this pleased with a Choice hotel in a long time! Super friendly, caring staff, clean rooms, comfy bed, good full breakfast (cheese omelets!!), balcony off our suite! The hotel is undergoing renovation and warned us that it will begin at 8 a.m. They were right about that as we heard hammering under us but it wasn’t bad. We definitely want to stay here again! I wish all Choice hotels were like this one both in comfort and friendliness!

Flight cancellation ( as usual ) in Greensboro forced us to find a hotel for the night. We ended up at Comfort Suites. It took some time to get checked in and find the person to do it. However good service with Happy hour and breakfast in the morning. Happy hour prolonged and breakfast opened early for us. The rooms are under renovation and you would expect some price reductions due to this. Beds still very good.

I booked 3 x King Size Rooms at this property for 3 x nights. The hotel is currently going through a complete renovation. If appears that a large portion is already completed. My room was located on the 5 Floor, where it appears that internal room and outside hall renovations are about finished, minus the base boards. I found the rooms to be spacious and very comfortable. King rooms featured a sofa and very comfortable king size bed and both are practically brand new. All of the bed linen and bathroom towels appear to be new as well. The rooms are freshly painted, new carpeting and bathroom fixtures. The room was very clean and well serviced every day I was there. There is some work being done however, it appears to me that they are isolating by floor, no inconvenience or noise at all throughout my stay. The staff are very pleasant and helpful. The hotels features somewhat of a happy hour Monday thru Thursday 5:30 to 7:00 pm that I found extra nice. They offered wine, beer, refreshments, as well as snacks both hot and cold. The hot horderves were different every day I stayed. It was pleasant to meet and greet with other guest and relax after a days work. I highly recommend this property and have already booked a second stay!

I booked this hotel online because I love the comfort suites chain and it always exceeds my expectation. The room was very nice and clean, no dust whatsoever. I didn't have to go far to stores, they were all close by. My main visit for this trip was to go apartment hunting and surprisingly a good bit of them were close by and I didn't have to go far to get to them as well. The staff was very friendly and answered all of my questions and concerns. I would definitely stay here again if I needed to.

The elevator was very slow. There were lots of staff and construction people using it. Sheet rock dust and particles were left in the elevator and first floor hall. At times we could hear banging in our room from work being done on the floor above. No warning of this going on when checking in or on line. The staff and workers were friendly.

Stayed here quite often. The breakfast area got some new ceiling and lights which makes the place way brighter. Seems like they might be remodeling also some other stuff as it was not very clean in the public areas. Rooms are still clean and ok. However breakfast choices have been significantly reduced which is really disappointing.

nice rooms here, the breakfast really wasn't great, however there is a Dunkin' across the street that had decent breakfast at a reasonable price.. the staff here is a very nice albeit a little show on the check in

I stayed here for three weeks and witnessed a property management takeover and the subsequent changes made, and my impression is that the new management is cutting corners to save money, and guest amenities and service are not a priority, and decline each day. Naturally, new staff was brought in to work alongside the old staff during the transition. The new staff and managers were brazen in their public comments and conversations, sometimes even directly addressing the guests, stating that it was "a mess here" and that "[the guests] shouldn't worry because [the new staff] was going to set things right". No matter how inefficient a system may have been, I don't think it's appropriate to discuss that in front of the guests and employees you plan to terminate. After 3 days, all of the old staff had been replaced, often terminated in the middle of their shifts, and then asked to finish their shifts before turning in their keys. I felt this practice was unprofessional and degrading to the employees, and uncomfortable, even upsetting, to the guests who had come to know these people and had to witness it every day. Several long-term guests stated they would not be returning, and that their companies would no longer use this hotel. One guest even spoke to the manager about her unprofessionalism, then called the new management company, Jams Hospitality, to complain about her lack of propriety. Yet, a week later, in the breakfast area, the new manager asked a frequent guest to step inside her office to discuss a payment issue. He replied that he'd join her after breakfast. That was the extent of her diplomacy. She then insisted he needed to pay that instant, which I thought was an odd way to treat a long time repeat guest, no matter what the new payment policy might be. When he stood firm that he'd finish breakfast first, she marched over to the main lobby 15 feet away and badmouthed him loudly with two other manager/owners, throwing up her hands in disgust that he hadn't paid and had the audacity to be eating breakfast. Again, I found this extremely unprofessional, and it appears that the new company does not consider this kind of behavior to be inappropriate. I'm sure a certain hardened mettle is required in a manager during a takeover, but tact and diplomacy should still be part of the skill set, especially in front of a room full of guests, unless of course, her true intent was to drive away all the guests. Maybe they felt the previous staff weren't the only ones who had to go... While it's common practice to start fresh with new staff, the number of new staff members is fewer than the old, and after daily chats with the new staff, it seems that this new skeleton crew will be permanent. Now only one person works the breakfast area in the morning. For the remaining two weeks I stayed there, the breakfast tables were always dirty, and the coffee wasn't replenished fast enough. The last morning I was there, my coffee curdled. I don't know if the milk or the creamers had gone bad, but it was gross because I discovered it after I'd gulped half a cup. That'll wake you up in the morning! No more coffee needed. The breakfast food choices have been narrowed down to 2 hot items (eggs and bacon), instead of 4 (they eliminated the grits and sausage), and stopped providing the Thomas's English Muffins, which was the most popular bread choice for toast. The bananas were no longer fresh, and were always bruised, and the fruit granola bars are no longer on offer. The continental breakfast still includes cold and instant cereal, bread, muffins, bagels, eggs, bacon, fruit, and waffles you make yourself. The breakfast area has plenty of tables, and even when the hotel was booked, and the breakfast area busy, there were still tables available. I noticed fewer and fewer people attending breakfast over the last two weeks, but that could have just been a decrease in the number of guests. When we first arrived (under the old management), we were pleasantly surprised with this hotel, which was better in quality than the impression I got from the pictures. It is one of the cheaper hotels in the area, and offered better guest service than the average Comfort Suites hotel. Under the new management, it has been restored to its average service and amenity reputation. Check in was smooth and the evening receptionist, Ashelyn, was extremely friendly and accommodating. I believe she is the only staff member that wasn't fired. The day receptionist was average. The front desk and lobby areas are cozy. There's a computer and printer available. There's a free small wine and cheese reception in the lobby every weeknight from 6-7, though after the takeover, it's really more like 6-6:30 because nothing is replenished after 6:30 and most of the hors d'oeuvres are gone by then. Two hot hors d'oeuvre choices are available, like pizza rolls, cream cheese puffs, falafel (not a favorite among the North Carolina crowd- that night was amusing), taquitos, mini corndogs, those kinds of microwave party snacks. Soda, chips, crackers, and a plate of cubed cheeses is available as well, though after the takeover, there were only 2 choices of cheese, instead of 4, and the cheese looked wet and melted every night. It was not appetizing. Two bottles of wine were offered (one white, one red), but after they were empty (about 6:20pm), they were not replenished. Beer on tap was also available. For a free wine and cheese hour, it wasn't bad, but you need to be there at 6 if you want anything good. The room itself was nicer than the pictures indicated, though the window is rather small and mostly features a view of the parking lot and neighbouring hotels. Guests have control of the A/C temp, and the unit worked very well. A beautiful, tall cherrywood headboard accented the beds and room. There was a small armoire with 3 drawers for clothes, and two cupboards containing a clean mini fridge and microwave. The mini fridge door opened opposite the cabinet door, which was a little cramped and awkward, but the fridge was super cold and even kept a frozen drink frozen all night. A small flatscreen TV sits on top. A sitting area with a desk, a loveseat and coffee table, and small window sit behind an arched ceiling and waist-high partitions, all cherry-colored wood. The new staff told me the new management will be redecorating everything. I wonder if they will be scraping the popcorn ceilings . . . We left for a weekend trip and when we returned and checked back in, we were in an even larger room with a sink and the microwave and mini fridge above and below the sink, rather than inside the TV cabinet. It was even more spacious. The bathroom was fine, and stocked with plenty of towels and washcloths. The beds were pillow top, but a little firm. The linens were clean and the duvet was light. Four pillows of varying fill were provided for each bed. The maid service was excellent at first, but inconsistent after the takeover. The maids alternate room duty. We noticed that when a particular maid was assigned our room, it would either be half cleaned or skipped all together. We even found the DO NOT DISTURB sign hanging outside the door one day when neither of us had put it there. My last day there, the diligent maid told me that she had just been promoted and would be sent to another location, which again, makes me suspect that customer service at this location is not a priority for the new owners. We were on the 5th floor, which is the highest floor. It was quiet. I believe the rooms are sound treated, as I did not hear neighbors, planes, or a group of kids here for a soccer tournament. The only time I heard people was when they were in the hallway. There's only one elevator, and it was slow. The Wi-Fi is an open signal, but was mostly adequate. Under the old management, this was a 4 star rating (from a customer viewpoint) at a very satisfactory price. Now it is a 3. Not terrible. Just not as good a value for the same booking price. What prevents me from ever returning, however, is the lack of professionalism I witnessed multiple times. While it was never directed at me personally, it is nonetheless disturbing, and I would not wish to stay in a hotel when I know the management does not respect its staff, guests, or public perception. Hope that helps.

Lots of hair in my room and I am nearly bald so it wasn't mine. Attention to detail is lacking. Housekeeping needs a little structure. Location is great but only one on front desk makes it tough to meet all the guests needs. Do the math rent three more rooms because of exceptional customer service and you are ahead on the second staff member. No towels in the workout room. Equipment is old and someone will eventually get hurt. Ownership need to provide the employees with the tools to succeed. Choice is sliding fast

New owners, most of the veteran staff sacked or resigned, holding its own for now but we'll see. Been staying here for over 10 years and knew most of the staff personally. The breakfast has always been exceptional and housekeeping well above par. This trip we noticed subtle changes in quality and amenities. Nothing major, but just not up to what we've become accustomed to over the past decade. Time will tell if this becomes just another budget motel or if the new owners realize that they hold a gem in their hands and keep it that way.

7619 Thorndike Rd Greensboro NC

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Free airport shuttle

Comfort Suites Airport Greensboro is located 2.6 mi (4.2 km) from All-A-Flutter Butterfly Farm and within a 10-minute drive of Celebration Station. This 113-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and a 24-hour fitness center. It's in central Greensboro and also within a 15-minute drive of Greensboro Coliseum.


Dining

Free buffet breakfast is included with your stay.


Rooms

The 113 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can enjoy cable TV and stay connected with free WiFi and wired Internet. Free local calls, hair dryers, and safes are also available.


Property features

At Comfort Suites Airport Greensboro, guests enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle (available on request). The front desk is staffed 24 hours a day to help with dry cleaning/laundry and luggage storage. Additional amenities include 2 meeting rooms, conference space, and a business center.

Reviews from Trip Advisor

Trip Advisor aggregated rating

83.0% of guests recommend this hotel

Total of 144 reviews