You refused to refund my money after a family emergency
Adequate. Master bed was fine, but pull out couch was unusable, a problem since we needed it. Bathroom was also tired, worn. Pool was tired and not the cleanest. Whirlpool walls were disintegrating. Staff was incredibly personable but there just weren’t enough of them. And no maid service available either.
overall great experience here. staff was polite and helpful. our room was very nice, clean, and well maintained. i was disappointed that the pool wasn’t big enough to swim laps, and the fitness area was a bit lacking in equipment, but both areas were well-kept and the fitness room was open 24/7, which was great. breakfast options were lacking (yogurt, toast, eggs, etc), but there are great breakfast places in norfolk, so we just went out instead. validated parking in the garage across the street was very easy.
The staff and service were great! The hotel is centrally located downtown. There are lots of restaurants and stores nearby. The mall is less than a mile away. Great hot breakfast!
It was great to have a living area and kitchen area. Each staff member that we encountered was very helpful and friendly. Although the rooms need updating, we would stay again as it was a very nice experience.
Microwave didn’t work, dish washer didn’t work, lobby AC didn’t work.
This hotel is very run down and not very clean. They need to upgrade. The carpet was poorly laid in our room, and the bathroom wasn’t very clean. However, the staff was very nice.
Great stay! The staff was nice and the room was clean.
Overall decent but not for what they charge . I understand Covid -19 is happening but they shouldn’t promote breakfast when all we got was a mini muffin and yogurt in a brown bag.
The hotel was close to everything we wanted to see in Norfolk. Some places were with walking distance others were a short street car ride away. Denice at the front desk was a delight to work with. Anything we needed she had the answer for it.
Everything was good except on one occasion the towels weren't replaced during cleaning but it was remedied with a quick phone call.
Staff couldn't be nicer or more helpful. Delicious breakfast. Extremely clean.
it was a great relief from staying in the Hospital room for 6 nights
The hotel was decent. No bells and whistles. Not a lot of drama checking in and out of the room.
Had a great time, the room was great and can't wait to visit again..
Waterside District is within a mile (2 km) of Residence Inn Norfolk Downtown, and other popular attractions like Old Dominion University are within a few miles (5 km). This 3-star hotel has 160 rooms and welcomes guests with free breakfast, an indoor pool, and free in-room WiFi.
Start your day off right with a free continental breakfast.
TVs come with cable channels, and guests can stay connected with free WiFi. Kitchens, sofa beds, and dining areas are other standard amenities.
Guests of Residence Inn Norfolk Downtown have access to an indoor pool, a gym, and free WiFi in public areas. Self parking is available for USD 18 per night. The 24-hour front desk has staff standing by to help with dry cleaning or laundry, and answer any questions about the accommodations. Additional amenities include a business center, coffee/tea in a common area, and a meeting room.
