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Best Western Plus Heritage Inn

2.5 out of 5.0

Recent guest reviews

I must say the Best Western Heritage Inn in Great Falls is now my favorite Hotel to stay at while I am in Great Falls for events or just pleasure. Thank You for a memorable trip!

Clean and very affordable, however needs updating to compete with the newer hotels. I had a jacuzzi suite, which was nice, but not as fancy as other best westerns. The restaurant and bar were nice, but the hotel was booked for two conventions, which I wasn't told at check in, and it was so noisy all night long. I barely got any sleep. I would stay again but ask for a different location for my room.

Check in was great with two very friendly and helpful ladies. Room was very clean but lacking a microwave. We had supper at the Max Casino/lounge where the service was terrible! Not to mention the food. I ordered a steak medium well but when I cut into it it was still mooin'!!! Then it took over a half hour to get our waitresses attention to return it. We then went back to the Casino about 11pm where the bartender walked back and forth behind the bar ignoring us (with only a few other customers there) then went and sat down at a table. We waited for 30 minutes and staff STILL sitting on his Duff so we took our business elsewhere.

Gorgeous pool, sauna area! Wish there was free breakfast.

Would have given this a 5 star rating, however, we booked mainly because of the hot tub since we knew we'd be snowboarding and wanted to relax afterward. The whole pool and hot tub area was closed due to an event and prevented us from using the facility. Kind of aggravating. Had we known in advanced we would have booked elsewhere. Nice hotel though for the price, just wish the advertised amenities had been available for use.

The rooms are very old, don't look like they've been updated in years. The shower was terrible, impossible to keep a consistent temperature. One second you're getting blasted with cold water and the next you're getting scalded. The hall ways are very noisy and the pipes are too. Walls are thin so you hear everything from your neighbor. Very unimpressed.

The motel staff were excellent. Very kind and helpful. I wish the room had a microwave, but the restaurant was excellent, and room service was quick. Because I was born here, in this town, the sites were not anything new to me, and I was taking care of personal business most of the time. However, the people and life style is what I miss most. We are moving back.

Other than the lobby, the motel was dirty and in poor condition.

i was extremely pleased with everything to do with my stay at Best Western Heritage. The only fly in the ointment is that their restaurant closes so early every day (9:00 pm). While I don't expect to be able to get a 3 course meal at 1100 at night, it would be nice to have some food options. Especially since almost everything in town is closed by 10 at night. This is literally my only complaint.

Love Best Western! Always clean and cozy. Was on an extended race (Sprintcar) weekend/doctor appointment/visit to the Air Force base.

The rooms were clean and very nice. Customer service was exceptional. Breakfast was good. Great value.

Average in almost every way. Staff at the adjoining restaurant was above average. Breakfast was a great bargain.

Very good and relaxing. The rooms are very clean and great steak house and bar that attached to motel.

It's not that it was a horrible hotel, it was just missing a few things. There internet was horrible. Couldn't get connected and when I called down to front desk she just recommended I "re-boot" my system. If you advertise wifi, you should have it, even if you are heavily booked. Breakfast was odd. Choices off of a menu in the restaurant. Didn't care much for the meal either, again, it was...ok. Casino attached to hotel. It was pretty noisy and a lot of traffic coming down the halls, but that's a hotel for you...just beware of it. The hotel is more of a complex..loses the cozy feeling. Tiny pillows...WHY are hotels insisting on using those?!! Pool was extremely crowded. I mean so crowded, we just headed back to our room. Tried and hour later, same thing. Tired 3 hours later, same thing. Just decided to skip it. Overall...just didn't have that lovin feeling, but for one night, it did the job..

This hotel and their staff are very accommodating. We have stayed with them several times and our only complaint is that they changed the morning buffet to a small not very exciting menu. Other than that this hotel is great.

We had to use the free airport shuttle since our rental car agent closed before our guaranteed arrival time. The shuttle was prompt and driver was great.

Very clean, VERY friendly. We stayed for almost a week and enjoyed every minute of it. Restaurant staff knew us every morning and were very very nice and accommodating. Would gladly stay here again.

We were just staying here on our way to Canada. It was a nice hotel room however we cannot comment much on how it relates to the city. It seemed centrally located but we did not spend too much time enjoying Great Falls.

We only stayed one night. This hotel was excellent!

Very dated hotel on the outside, but the rooms were updated and nice on the inside, the pool area was very unique and enjoyable, and the staff were very pleasant.

1700 Fox Farm Road Great Falls MT

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Casino

Located within 2 miles (3 km) of Four Season Arena, Best Western Plus Heritage Inn places you within a few miles (5 km) of Holiday Village Mall. This hotel has 231 rooms and welcomes guests with conveniences like a restaurant, a casino, and an indoor pool. Great Falls Convention Center and St. Ann's Cathedral are also nearby.


Dining

This hotel serves as home to a bar, along with a restaurant that specializes in American cuisine. For your convenience, a cooked-to-order breakfast is available for a fee.


Rooms

All 231 air-conditioned rooms feature refrigerators, coffee makers, and free local calls. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include ironing boards and desks.


Property features

Guests of Best Western Plus Heritage Inn enjoy a casino, an indoor pool, and a fitness center. There's free parking, as well as a free airport shuttle at scheduled times. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include a spa tub, free WiFi in public areas, and 12 meeting rooms.

Room options

Standard Room, 2 Queen Beds, Refrigerator, Poolside

Queen 2 | Sleeps 4

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Queen 2 | Sleeps 4

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Pet Friendly)

Queen 2 | Sleeps 4

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Guest reviews for Best Western Plus Heritage Inn

Everyone (6) Couples (8) Business (1) Family (13) Other (4) Friends (1)
5

excellent stay overall

Everyone

I must say the Best Western Heritage Inn in Great Falls is now my favorite Hotel to stay at while I am in Great Falls for events or just pleasure. Thank You for a memorable trip!

By , from Clancy, Montana on Feb 10, 2017

4

nice older hotel, convenient location

Everyone

Clean and very affordable, however needs updating to compete with the newer hotels. I had a jacuzzi suite, which was nice, but not as fancy as other best westerns. The restaurant and bar were nice, but the hotel was booked for two conventions, which I wasn't told at check in, and it was so noisy all night long. I barely got any sleep. I would stay again but ask for a different location for my room.

By , from Montana on Jan 27, 2017

2

great hotel staff! max casino staff not so much!

Everyone

Check in was great with two very friendly and helpful ladies. Room was very clean but lacking a microwave. We had supper at the Max Casino/lounge where the service was terrible! Not to mention the food. I ordered a steak medium well but when I cut into it it was still mooin'!!! Then it took over a half hour to get our waitresses attention to return it. We then went back to the Casino about 11pm where the bartender walked back and forth behind the bar ignoring us (with only a few other customers there) then went and sat down at a table. We waited for 30 minutes and staff STILL sitting on his Duff so we took our business elsewhere.

By , from Chicago on Dec 17, 2016

Review comment responded on Dec 23, 2016

Hello Angie, We understand why you were so frustrated with your experience in the Max. The service you received is completely unacceptable and not typical of our standards. I apologize for the staff's behavior. Thank you for bringing these issue to our attention, We will use your review in ongoing staff training to insure that this dose not happen again. We hope you will give us a second chance to provide you with an exceptional experience. Sincerely, Lyla - Guest Service Manager

4

pretty cool pool

Everyone

Gorgeous pool, sauna area! Wish there was free breakfast.

By on Feb 29, 2016

4

decent for the money

Everyone

Would have given this a 5 star rating, however, we booked mainly because of the hot tub since we knew we'd be snowboarding and wanted to relax afterward. The whole pool and hot tub area was closed due to an event and prevented us from using the facility. Kind of aggravating. Had we known in advanced we would have booked elsewhere. Nice hotel though for the price, just wish the advertised amenities had been available for use.

By , from Florida on Feb 18, 2016

2

needs serious updating!

Everyone

The rooms are very old, don't look like they've been updated in years. The shower was terrible, impossible to keep a consistent temperature. One second you're getting blasted with cold water and the next you're getting scalded. The hall ways are very noisy and the pipes are too. Walls are thin so you hear everything from your neighbor. Very unimpressed.

By on Feb 16, 2016

3

business/ family vacation

Couples

The motel staff were excellent. Very kind and helpful. I wish the room had a microwave, but the restaurant was excellent, and room service was quick. Because I was born here, in this town, the sites were not anything new to me, and I was taking care of personal business most of the time. However, the people and life style is what I miss most. We are moving back.

By on Aug 23, 2015

2

not happy

Couples

Other than the lobby, the motel was dirty and in poor condition.

By on Aug 22, 2015

5

very comfortable place to stay!

Singles

i was extremely pleased with everything to do with my stay at Best Western Heritage. The only fly in the ointment is that their restaurant closes so early every day (9:00 pm). While I don't expect to be able to get a 3 course meal at 1100 at night, it would be nice to have some food options. Especially since almost everything in town is closed by 10 at night. This is literally my only complaint.

By on Aug 8, 2015

4

sprintcar racing at great falls

Singles

Love Best Western! Always clean and cozy. Was on an extended race (Sprintcar) weekend/doctor appointment/visit to the Air Force base.

By on Aug 4, 2015