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Reviews

3.9 / 5Good
871 reviews

Amenities

  • Pool
  • Free WiFi
  • Free Parking
  • Air Conditioning

Map

Book online or call:

1-844-663-2276

Your dates need to occur after 2020-02-19. Try updating your dates to see prices for your trip.

    About this area

    Grand Rapids

    Located in Grand Rapids, The Grand River Hotel, Ascend Hotel Collection is in the business district and on the waterfront. Fish Ladder Park and La Grande Vitesse are local landmarks, and travelers looking to shop may want to visit Downtown Market and Woodland Mall. John Ball Zoo and Krupp Farms are also worth visiting. Our guests love the hotel's quiet location.

    Getting around

    • Grand Rapids Station - 5 min drive
    • Grand Rapids, MI (GRR-Gerald R. Ford Intl.) - 19 min drive

    Restaurants

    • River Rock Restaurant – Ocean-view restaurant with a bar offering American cuisine. Serves breakfast, brunch, lunch, dinner, and light fare daily. Kids' menu available.
    • River Rock Lounge – Ocean-view bar offering American cuisine. Serves breakfast, brunch, lunch, dinner, and light fare daily. Kids' menu available.

    About this property

    The Grand River Hotel, Ascend Hotel Collection

    Along with a restaurant, this smoke-free hotel has an indoor pool and a fitness center. Free WiFi in public areas is provided, as well as free self parking, a free area shuttle, and a free shopping center shuttle. Additionally, a bar/lounge, a spa tub, and a 24-hour business center are onsite. All 162 rooms feature comforts like premium bedding and down comforters, while conveniences include refrigerators and microwaves. Free WiFi and MP3 docks are standard, as are LCD TVs with satellite channels.

    Property amenities

    Internet

    Available in all rooms: Free WiFi
    Available in some public areas: Free WiFi

    Parking and transportation

    Free self parking
    Free RV/bus/truck parking
    Free area shuttle up to 3 miles
    Free shopping center shuttle

    Food and drink

    Buffet breakfast available for a fee daily 7:00 AM–10:00 AM: USD 2.00 for adults and USD 2.00 for children
    1 restaurant
    1 bar
    Coffee/tea in common area(s)

    Things to do

    Fitness center
    Indoor pool
    Spa tub

    Family friendly

    Free area shuttle
    Free cribs/infant beds
    Indoor pool
    Laundry facilities
    Microwave
    Refrigerator

    Conveniences

    ATM/banking services
    Banquet hall
    Elevator
    Free newspapers in lobby
    Gift shop/newsstand

    Guest services

    24-hour front desk
    Concierge services
    Daily housekeeping
    Laundry facilities
    Luggage storage
    Multilingual staff
    Wedding services

    Languages spoken

    English
    Spanish

    Business services

    24-hour business center
    Computer station
    Meeting rooms
    Conference center (3200 square feet of space)

    Outdoors

    BBQ grill(s)
    Picnic area
    Pool sun loungers
    Terrace

    Accessibility

    If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    Accessible bathroom
    Assistive listening devices available
    In-room accessibility
    Roll-in shower
    Wheelchair-accessible parking
    Wheelchair-accessible path of travel

    More

    Fireplace in lobby
    Smoke-free property
    TV in lobby

    Room amenities

    Bedroom

    Air conditioning
    Blackout drapes/curtains
    Down comforter
    Free cribs/infant beds
    Heating (climate-controlled)
    Linens
    Premium bedding

    Bathroom

    Free toiletries
    Hair dryer
    Shower/tub combination
    Towels

    Entertainment

    42-inch LCD TV
    MP3 dock
    Premium channels
    Satellite channels

    Food and drink

    Coffee/tea maker
    Microwave
    Refrigerator

    More

    Connecting rooms available
    Desk
    Free local calls
    Free newspapers (weekdays)
    In-room massage
    Iron/ironing board
    Phone
    5 - Excellent
    246
    4 - Good
    375
    3 - Okay
    169
    2 - Mediocre
    58
    1 - Poor
    23
    3.9
    Cleanliness
    4.2
    Service and Staff
    3.8
    Amenities
    3.8
    Property condition

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities

    Stayed 1 night in Feb 2020

    3/5

      Room was dirty. Hair in the bathroom, drink rings on the furniture, sticky spots on furniture. We did not contact the staff as they were dealing with multiple maintenance & housekeeping issues while we checked in & seemed annoyed. Shuttle driver was awesome though!

      Stayed 1 night in Feb 2020

      3/5

      • Liked: Cleanliness, room comfort

      Accommodations were not as listed

      We went for an overnight girls weekend to celebrate my friend's birthday. Not being partier's, we looked for a place that offered a nice hot tub/pool that we would be able to relax in and then wander over to RiverRock to grab food after attending a show down town. when we got to the hotel the front desk let us know that they had shut down their pool and hot tub to redo them. There was no where online that was listed that it would be closed when we booked it through Hotels.com... We were very disappointed. The front desk offered to switch us to a downgraded 'partner hotel' but we declined due to us choosing that location for easy access to down town. We were not offered a discount on our room.

      Stayed 1 night in Feb 2020

      5/5 Excellent

      • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

      Great value

      Great price. Big rooms. Central location.

      Stayed 1 night in Feb 2020

      3/5

        Hotel needs some attention

        Seemed like the staff was overwhelmed to do their jobs, all they did was make excuses and complain

        Stayed 1 night in Feb 2020

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