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Hawthorn Suites by Wyndham Grand Rapids, MI

3.0 out of 5.0

Recent guest reviews

No shower to be used —- it wAs out of commission

We enjoyed our stay here. Although the rooms were dated, they were comfortable and we had plenty of room. There was a full kitchen, dining nook, couch, and desk. The dressing area was separate from the toilet/shower which made it nice when getting dressed in the morning. We went when it was cold and snowing, so a rug in the dressing area would have been nice as the tile was cold.

The rooms are dated and gross. There were seman stains all over the couch and I would not even sit on. The place is dated bad and is in bad condition. The food for their "dinner" is a joke. Salad consists of a bowl of lettuce and croutons. That's it! It's bad..... I will go back to staying at Hiltons again...

Clean room, nice pool, kitchenette, good location, and free breakfast. This room did all we asked for. The staff was very nice and they even had free dinner casseroles for guests as well.

When I got in the room ,Bedding are not very clean

I had a non smoking room but it smelled like cigarettes, towels smelled like old cheese and the room lighting was so dim. Furniture looked like it hasn't been replaced in years. Absolutely disgusting.

Comfortable stay, friendly staff. It was near restaurants and shopping malls

It was very nice other than the fact that the lamps weren't working and the fan you couldn't even turn on. Every time I'd shut the door had very hard troubles opening it. But I didn't think they were worth making a complaint over personally. I liked the hotel

My friends and I stayed here for one night. The room had a funny smell to it, the light in the upstairs bathroom didn't work, and the pool was drained. We were looking forward to our stay, but I was very disappointed in the state of the place.

The sheets for the fold-out bed were dirty and wadded up in a bag in the closet. When we called the front desk, no one answered so had to walk up to the office only to find the night clerk was eating his dinner (which is why he didn't answer the phone)

Booked hotel because it was featured on Orbitz. There was a sign on the front door alerting guessed that they were closely with the police. Two more of the same on the front desk. The facilities are tired and lack basic maintenance and repair. Staff let me know that the manager deletes all the bad reviews. So hopefully you get this one before she does!!

The room was clean and nice. I thought it was a little bit pricey for what you pay for. There's not a lot of surrounding restaurants that deliver. But overall a nice stay and would stay again

Great location, clean rooms. Could use a bit of updating but fireplace, kitchen, balcony, and direct access to room all for the same price of box hotels cannot be beat.

If the hotel wasn't already prepaid we would never have stayed. There were cigarette butts outside the door, the door was a challenge to open and close, counter/sink dirty, light bulbs burned out, remote did not work, mildew in the bathroom, just a few of the discouraging items we encountered.

The location of the hotel was perfect for me in terms to shopping and visiting family members. It was clean and comfortable and plenty of amenities. But what I didn't like was the front desk staff. They were cold and not very friendly. They even accused my roommate of not being a roommate therefore could not eat breakfast unless I was there. I didn't bother to clarify sense we were leaving that morning anyway. Staff should be advised that we are paying for your services so make sure you remember to be cordial as possible. I may not stay again based on the staff.

We had to go to Grand Rapids for one day. I don't realize it would be right next door to the best mall, movie theatre and right by great restaurants. The staff were very hospitable and they had a great looking hot breakfast. Our room was very clean and the bed was great.

Lots of space great place to relax. Large kitchen and great workspace,

Enjoyed the extra room. Having a refrigerator was nice.

The room was accessible as I needed. I loved the large kitchen and bathroom. The living room a bit tight but had the sofa a moved bit to accommodate. Also, great coffee. Also impressed the pool had a chair lift to put you and out of the pool, I definitely stayed again.

We were only staying the night but I can see that this would be a great hotel if an extended stay is required. The room was large, very clean and had a great kitchen and bathroom area. The kitchen was much larger than I expected-- I cooked a nice family dinner. My only concern was the wooden staircase leading up to my apartment...they were poorly constructed and I could see nails popping out in places. A bit dangerous especially since I had two young kids with me. Otherwise, everything was great.

2701 E Beltline Ave SE Grand Rapids MI

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Free airport shuttle

Within a short walk of Woodland Mall, Hawthorn Suites by Wyndham Grand Rapids, MI is within 2 miles (3 km) of Calvin College Ecosystem Preserve. This 96-room, 3-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking. Near the airport, the hotel is also close to Calvin College and Patterson Ice Center.


Dining

Start your day off right with a free continental breakfast offered each morning. Savor a meal from the comfort of your room with room service, or make new friends at the free manager's reception.


Rooms

The 96 air-conditioned rooms feature kitchens and balconies or patios. Guests can expect to find free WiFi and TVs with cable channels. Beds sport pillow menus and bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, free local calls, and safes.


Property features

At Hawthorn Suites by Wyndham Grand Rapids, MI, guests enjoy an outdoor pool, a fitness center, and a spa tub. You can take advantage of free parking, along with a free airport shuttle (available on request). The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, a meeting room, and a business center.

Guest reviews for Hawthorn Suites by Wyndham Grand Rapids

Everyone (11) Couples (9) Business (7) Family (11) Other (2) Friends (2)
2
Everyone

No shower to be used —- it wAs out of commission

By on Mar 25, 2018

4

close to everything!

Everyone

We enjoyed our stay here. Although the rooms were dated, they were comfortable and we had plenty of room. There was a full kitchen, dining nook, couch, and desk. The dressing area was separate from the toilet/shower which made it nice when getting dressed in the morning. We went when it was cold and snowing, so a rug in the dressing area would have been nice as the tile was cold.

By , from Texas on Feb 14, 2018

Review comment responded on Feb 27, 2018

Hello Valued Guest, Thank you for taking the time to provide us with some feedback. I am so glad to hear that you had a comfortable stay with us. In the future, if we can bring anything extra to your room. Just let the Front Desk staff know. Thank you again, and we hope to see you in the future!

1

gross

Everyone

The rooms are dated and gross. There were seman stains all over the couch and I would not even sit on. The place is dated bad and is in bad condition. The food for their "dinner" is a joke. Salad consists of a bowl of lettuce and croutons. That's it! It's bad..... I will go back to staying at Hiltons again...

By on Sep 16, 2017

4

hotel room with kitchette

Everyone

Clean room, nice pool, kitchenette, good location, and free breakfast. This room did all we asked for. The staff was very nice and they even had free dinner casseroles for guests as well.

By , from Illinois on Aug 23, 2017

3

Everyone

When I got in the room ,Bedding are not very clean

By on Aug 17, 2017

1

not planning to stay there ever again.

Everyone

I had a non smoking room but it smelled like cigarettes, towels smelled like old cheese and the room lighting was so dim. Furniture looked like it hasn't been replaced in years. Absolutely disgusting.

By on May 19, 2017

4

nice hotel

Everyone

Comfortable stay, friendly staff. It was near restaurants and shopping malls

By , from Clinton township, mi on Oct 17, 2016

3
Everyone

It was very nice other than the fact that the lamps weren't working and the fan you couldn't even turn on. Every time I'd shut the door had very hard troubles opening it. But I didn't think they were worth making a complaint over personally. I liked the hotel

By on Oct 6, 2016

2

looks much better in the pictures

Everyone

My friends and I stayed here for one night. The room had a funny smell to it, the light in the upstairs bathroom didn't work, and the pool was drained. We were looking forward to our stay, but I was very disappointed in the state of the place.

By , from New York on Sep 20, 2016

3

location fine; cleanliness not so much

Everyone

The sheets for the fold-out bed were dirty and wadded up in a bag in the closet. When we called the front desk, no one answered so had to walk up to the office only to find the night clerk was eating his dinner (which is why he didn't answer the phone)

By , from Texas on Aug 21, 2016