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Crowne Plaza Grand Rapids - Airport

3.5 out of 5.0

Recent guest reviews

Nice hotel that has mostly been remodeled but clean. Staff was great but only one bartender on a Saturday night, had to wait for service at times but overall, I would stay again.

Stayed in this hotel about 12 years ago when in the process of re-locating to Grand Rapids. Appears little has changed sine then in terms of décor. Carpeting is in desperate need of replacement throughout entire hotel. Stained, torn, dirty looking. Wasn't overly impressed with cleanliness of room either. Any area that was not easily accessible by vacuum was in neglect. Lots of dust-bunnies, dead bugs, food partials, and other debris visible behind corner of couch, under table, etc. Despite the above, the hotel is not bad. Pool is fantastic. Hotel location is very convenient. Hotel staff very friendly and accommodating. I asked for a refrigerator during my visit and staff was very quick to provide one. Decent hotel in need of a facelift.

Very good hotel. Room was clean the staff was great. We even got two free breakfast vouchers which was really nice. The buffet was great! The pool area and hot tub was awesome, which is indoors and outdoors. Location is great because its right near or in grand rapids city limits

Older hotel that's had a facelift - lobby is pleasant, free coffee offered, rooms are decent enough but beds could be more comfortable. And pillow need to be updated. Nice redo in the bathroom with granite in the shower. But bathrooms are too small. Carpet could use an upgrade as well. There's a restaurant on site & indoor/outdoor pool which was nice. Everything you need is down the street.

Short but comfortable stay. Staff was friendly and nice

After reading some reviews, I was nervous about the reservation. However, none of my trepidation was founded. The hotel staff made check in a breeze, the room was clean, the beds very comfortable, and the shower perfect. The hotel is very convenient to all the places around Grand Rapids I had to go, including downtown. I didn't have time during my stay for the pool, but the pool looked amazing. I would stay again with no hesitation.

on a happy note- the pool area was spacious and I loved the workout room. On a sad note- the pool had craters in the floor that were poorly patched. The noise level from other guests and doors closing was horrible. I was exhausted!! I was definitely not pleased at all with that. I could hear everyone's conversation as they passed our hotel room door. A very rowdy crowd was soooooo noisey til 2am. Guest services came out at 11pm and knocked on their door and told them of the complaints. I heard everything from the bed in our room, with a fan on to drown out noise. I am not sure I would stay there ever again. I would hope it would not be so noisy for having such a high rating. VERY DISAPPOINTED

Very nice hotel that is close to GRR airport and great restaurants too. Highly recommend!

Room was clean, staff was great, overnight stay was very comfortable.

The room was fine, though nothing special. I slept very well on the firm, comfortable bed, and appreciated the variety of pillows provided. It always felt clean. However, I certainly felt I had overpaid for the hotel. It seemed like a lot of things had not been updated or more than minimally maintained for a long time. One of two elevators was out of service when I arrived. The breakfast tables were very cheap with chipped veneer showing their age. There really wasn't any style to the place at all. The restaurant did not have even one teapot and had to bring me individual cups of warm (not hot) water in which I brewed tea. In short, I got a well-needed night's rest, but I wouldn't stay here again and would recommend people try a different place.

Because of my work schedule I only stayed and slept for 3 hours. but man.. did I sleep deeply. Walking down the hall I could hear heavy snoring through doors.. The pool looked inviting, although closed by the time I arrived. The hotel is HUGE with some 300 rooms on just one wing of the floor I was on. Staff was friendly and helpful about the area. The hotel is easy to get to from the highway and was only 5 miles away from where I needed to be. The area was quiet and felt relatively safe for a Saturday night on the far east side of Grand Rapids. I'll stay again, hopefully next time with more time to explore.

I only was able to sleep for an hour (but oh my goodness was it a deep sleep), my business travels made me check in late, check out early. The indoor heated pool looked very relaxing. The staff was awesome and knew about the area too. Although the rooms were clean, the walls were thin and just opening my door caused the guy next door to ask "who's there!?!" I would expect to pay 50% more than what I did for this nice of a hotel. I'll be back next year.

This was a nice hotel. Bit older and looked it. The rate was lower than any of the other chain hotels in the area. Used the workout room, but the whirlpool was closed for repairs.

Pleasant. Everyone was friendly and helpful. The bed was comfortable and the room was clean.

The hotel staff were very nice, and when I lost a night's stay due to weather, they couldn't refund [...] but they did give me a free breakfast certificate. The room was nice, and recently updated. There is no fridge. The room was too warm for my taste, and the individual thermostat wouldn't lower the temp even though I set it to 60; I ended up opening the window. The hotel design is awkward and I think I had to walk a quarter of a mile to get to my room.

We enjoyed our stay, because it was close to our doughters house, convenient to shopping and restaurants. The room was very spacious.

I was here for a weekend seminar. We received lunches and they were good. The room was clean and bed was very comfortable. They provide plenty of pillows on the bed if that is what you prefer. The only negative thing is that it is a little difficult to find in the evening. You can see the hotel from the road, but the street is before you actually see the hotel. Better signs would help. There is a Walmart and Meijer a couple minutes away from the hotel. Fast food and sit down restaurants are very close, too.

They checked us into a room that was occupied. We had to carry our bags back to the lobby to get another room. They apologized for the inconvenience. The housekeeping maid did not clean our room. We returned from our business meeting at midnight to a room not cleaned and beds unmade. They apologized again.They offered a fifteen dollar adjustment.

Beds were nice and comfortable. Walls were a bit thin. Too much noise from the hallway.

I booked ahead of time on Orbit's and payed on-line for a better rate, non-refundable. I showed up tired and wanted to check in. I was waited on by a young trainee. She asked for my credit card and swiped it. I told her that I already paid and showed her my Orbits reservation. She said sorry, said she would take care of it, and so I received my credit card statement, only to find they charged me again. I now have to talk to their accountant tomorrow, May 11th to square it away. What a hassle.

Room options

Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Executive Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Room, 1 Double Bed, Non Smoking

Full 1 | Sleeps 2

Executive Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Guest reviews for Crowne Plaza Grand Rapids - Airport

Everyone (2) Couples (3) Business (11) Family (4) Friends (2)
4

weekend visit

Everyone

Nice hotel that has mostly been remodeled but clean. Staff was great but only one bartender on a Saturday night, had to wait for service at times but overall, I would stay again.

By , from Troy, MI on Sep 18, 2017

3

hotel revisited

Everyone

Stayed in this hotel about 12 years ago when in the process of re-locating to Grand Rapids. Appears little has changed sine then in terms of décor. Carpeting is in desperate need of replacement throughout entire hotel. Stained, torn, dirty looking. Wasn't overly impressed with cleanliness of room either. Any area that was not easily accessible by vacuum was in neglect. Lots of dust-bunnies, dead bugs, food partials, and other debris visible behind corner of couch, under table, etc. Despite the above, the hotel is not bad. Pool is fantastic. Hotel location is very convenient. Hotel staff very friendly and accommodating. I asked for a refrigerator during my visit and staff was very quick to provide one. Decent hotel in need of a facelift.

By , from Melboourne, FL on Jul 23, 2016

5

family trip

Couples

Very good hotel. Room was clean the staff was great. We even got two free breakfast vouchers which was really nice. The buffet was great! The pool area and hot tub was awesome, which is indoors and outdoors. Location is great because its right near or in grand rapids city limits

By on Mar 10, 2015

4

good airport hotel

BusinessTravelers

Older hotel that's had a facelift - lobby is pleasant, free coffee offered, rooms are decent enough but beds could be more comfortable. And pillow need to be updated. Nice redo in the bathroom with granite in the shower. But bathrooms are too small. Carpet could use an upgrade as well. There's a restaurant on site & indoor/outdoor pool which was nice. Everything you need is down the street.

By on Aug 9, 2014

4

business trip

BusinessTravelers

Short but comfortable stay. Staff was friendly and nice

By on Jul 13, 2014

4

comfort, cleanliness, convenience

GetawayWithFriends

After reading some reviews, I was nervous about the reservation. However, none of my trepidation was founded. The hotel staff made check in a breeze, the room was clean, the beds very comfortable, and the shower perfect. The hotel is very convenient to all the places around Grand Rapids I had to go, including downtown. I didn't have time during my stay for the pool, but the pool looked amazing. I would stay again with no hesitation.

By on May 26, 2014

4

weekend getaway

Families

on a happy note- the pool area was spacious and I loved the workout room. On a sad note- the pool had craters in the floor that were poorly patched. The noise level from other guests and doors closing was horrible. I was exhausted!! I was definitely not pleased at all with that. I could hear everyone's conversation as they passed our hotel room door. A very rowdy crowd was soooooo noisey til 2am. Guest services came out at 11pm and knocked on their door and told them of the complaints. I heard everything from the bed in our room, with a fan on to drown out noise. I am not sure I would stay there ever again. I would hope it would not be so noisy for having such a high rating. VERY DISAPPOINTED

By on Mar 10, 2014

4

convenient and close to airport

GetawayWithFriends

Very nice hotel that is close to GRR airport and great restaurants too. Highly recommend!

By on Nov 27, 2013

4

great hotel

BusinessTravelers

Room was clean, staff was great, overnight stay was very comfortable.

By on Jan 16, 2013

2

a third-tier local hotel posing as a crowne plaza

BusinessTravelers

The room was fine, though nothing special. I slept very well on the firm, comfortable bed, and appreciated the variety of pillows provided. It always felt clean. However, I certainly felt I had overpaid for the hotel. It seemed like a lot of things had not been updated or more than minimally maintained for a long time. One of two elevators was out of service when I arrived. The breakfast tables were very cheap with chipped veneer showing their age. There really wasn't any style to the place at all. The restaurant did not have even one teapot and had to bring me individual cups of warm (not hot) water in which I brewed tea. In short, I got a well-needed night's rest, but I wouldn't stay here again and would recommend people try a different place.

By on Nov 19, 2012