- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and a very clean and updated room was a very nice stay
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Best Western Plus Grand Castle Inn & Suites Grand Rapids West is located in Grandville. Public Museum of Grand Rapids and Urban Institute for Contemporary Arts are cultural highlights, and some of the area's attractions include John Ball Zoo and Patterson Ice Center. Looking to enjoy an event or a game while in town? See what's happening at Van Andel Arena or Walker Ice and Fitness Center.
This place was pretty middle of the road. Nothing too spectacular. Lady at the desk when we got there was not the friendliest or most inviting. Room was clean and nice but I’m not sure worth the cost we paid. Executive sweet includes a jet tub and it was kind of shabby looking. Toilets are awful, barely flushed.