Despite there not being a beach, it was nice to have water sports included.
Overall the property was good. When we stayed there was a decent amount of renovations going on (they had a makeshift gym versus an actually work out facility) which may have been communicated and I didn’t read. It is on the ocean but the area of the ocean is super rocky, not the clear blue water you go the grand cayman for- that section of the beach is about a mile away- walkable and obviously taxis are an option. For us, this meant we spent more time away from the hotel and didn’t get to take advantage of any of the amenities your “resort fee” goes to. The staff were generally very helpful, the rooms were decent. Just not sure I would stay again since my goal was to stay directly on the beach.
Orbitz didnt disclose that this property was under construction and not a "beach house". This Marriott is NOT on the beach!! And wow, the hidden fees felt like we had Verizon! When you book 3rd party there are resort fees @50 Cayman dollars per day!! Called Orbit to let them know of our astonishment when we saw no beach on this property and under construction with no workout facility except a small hotel room in its place, which was NOT adequate. Orbitz didnt care. Kept getting transferred then they said they'd call back to help us. Tbey did call back but that was after I had already called for the third time. Absolutely awful experience with Orbitz.
Loves the facility and amenities offered. Staff were amazing and went above and beyond. They were very friendly and accessible. There was nothing that I didn’t like.
This is a nice hotel but a couple issues stand out . The property is beautiful and clean . I know they are going through some renovations so only half of the rooms on the property are open . We stayed on the 5th floor since I asked for a quiet room . It was mostly quiet and comfortable but the hallway smelled like wet dog ! Stinky !!!!! Next issue are the prices : crazy high prices for everything! I’m not rich 🤑 and don’t take a lot of trips but does $50 for 2 drinks 🍹 at the pool bar sound right to you ? Thanks with the resort fee plus a tip ! That’s why a lot of people go to peppers restaurant or coconut 🥥 joes 🍹 Other then that it was a nice short trip for my hubby and I 👍😃❤️ Other then that it was a nice
The property is beautiful and conveniently located to anything you desire for your vacation. Please note that the property is literally on the beach. Due to sand erosion from hurricanes, etc. there is no sand for you to enjoy. They simply cannot fight against nature. They compensate by having lots of lounge chairs poolside and anchored floaters in the beach. You won't miss the sand, however, if that's what you want, then walk 5 mins towards Governor Beach. The water is spectacular, shallow and clear. You will not be disappointed with 7 Mile Beach.
Very friendly staff overall...lack of beach was not great.. .had to bike to better beach area mostly to Westin Hotel.
Best vacation ever! Super polite and professional staff, great food, menu options, clean facilities and unbeatable location. I can’t wait to go back!
Internet outage for two days straight and that inconvenience was not reflected in the resort fee charge.
Everything was very nice except that the beach (sand) was eroded away and I very much like to take long walks on the beach.
Great property and friendly guests. Family friendly. A heads up, there's no beach left.
It was nice but outdated and should be renovated for the cost.
The staff was great to deal with, Great Atmosphere for the family!
After booking this a few months ago, a week before my trip, i got an email from the hotel that there is no beach. I needed that week to digest that info, because had i found out at the property i would have been really upset. I think the property should notify at booking, but it is what it is. There is no beach, but there is access to the water and floaties in the water you can swim to - which is fun to do/ nice. Most people get chairs at the pool, and while I read reviews it is really difficult to get a chair at the pool, we were able to find one every day without waking up early. The stay was fine, we enjoyed ourselves and never did the shuttle to the public beach as we just wanted time to relax and were able to do that. The rooms are VERY outdates, but the property itself is very pretty. There is an additional $60 resort fee per day, that I was a bit shocked by. Overall, our stay was fine, we enjoyed ourselves. I typically stay at the Westin, and will continue to do so going forward.
Staff were professional and friendly that gave useful information about the island. However there is no beach at this property.
This is an excellent hotel and has been my choice of stay each time I have traveled to the Cayman Islands. It is an affordable accommodation, but provides some level of luxury. The one downside is that due to the hurricanes the beach has been washed away, which I was not aware of before booking my most recent stay. However, the hotel has done an incredible job of making accommodations. They offer free shuttle service to a private beach in which staff are present to serve drinks and take food orders that they have delivered from the hotel to still accommodate the needs of guests. In addition, one of the days I went to the private beach in which the shuttle filled up and guests were still remaining who wanted to go, the hotel covered a taxi service for additional transportation to not leave anyone behind. So despite the disappointment of the beach being washed away the hotel has gone above and beyond to still give guests that “beach experience” we often are looking for. I do hope something can be done for them to once again have the true beachfront, but it may not be possible. I would not let the loss of beach deter you from booking a stay in this hotel because they make accommodations to still provide the experience you may be looking for.
The staff was very good. Everything else was terrible. We were on the fifth floor and could hear carts in the courtyard being hauled back and forth late at night, people yelling in the courtyard and screaming in the hallway at 2 a.m.
Seven Mile Beach is within a 5-minute walk of Grand Cayman Marriott Resort while other popular sites like Camana Bay are within a 15-minute stroll. This 4.5-star resort has 295 guestrooms and offers a full-service spa, an outdoor pool, and a 24-hour gym.
This resort is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 11:00 AM and on weekends from 6:30 AM to 10:30 AM.
Guests can expect to find WiFi and LCD TVs with satellite channels. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Other amenities include refrigerators, coffee makers, and safes.
At Grand Cayman Marriott Resort, guests enjoy a full-service spa, an outdoor pool, and a 24-hour gym. The front desk has multilingual staff on hand 24/7 to help with luggage storage, securing valuables, and concierge services. Other amenities at this luxury resort include free WiFi in public areas, a spa tub, and meeting rooms.
Despite there not being a beach, it was nice to have water sports included.
Overall the property was good. When we stayed there was a decent amount of renovations going on (they had a makeshift gym versus an actually work out facility) which may have been communicated and I didn’t read. It is on the ocean but the area of the ocean is super rocky, not the clear blue water you go the grand cayman for- that section of the beach is about a mile away- walkable and obviously taxis are an option. For us, this meant we spent more time away from the hotel and didn’t get to take advantage of any of the amenities your “resort fee” goes to. The staff were generally very helpful, the rooms were decent. Just not sure I would stay again since my goal was to stay directly on the beach.
Dear Joanna,Thank you for sharing your experience with us. We're glad to hear that you found our property overall good and that the staff were helpful during your stay. We apologize for any inconvenience caused by the ongoing renovations and any lack of communication regarding this matter. Your feedback is valuable to us, and we'll certainly use it to improve our communication with guests in the future.Regarding the beach, we understand your disappointment with the rocky area nearby. While our property is situated on the ocean, we recognize that the clarity of the water may vary in different sections of the beach. We're sorry to hear that you didn't get to fully enjoy the amenities included in our resort fee due to spending more time away from the hotel. We aim to provide a memorable experience for all our guests, and we regret that we fell short of meeting your expectations in this regard.Should you reconsider in the future, we would love the opportunity to welcome you back and ensure you have a wonderful stay. If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out to us.
Orbitz didnt disclose that this property was under construction and not a "beach house". This Marriott is NOT on the beach!! And wow, the hidden fees felt like we had Verizon! When you book 3rd party there are resort fees @50 Cayman dollars per day!! Called Orbit to let them know of our astonishment when we saw no beach on this property and under construction with no workout facility except a small hotel room in its place, which was NOT adequate. Orbitz didnt care. Kept getting transferred then they said they'd call back to help us. Tbey did call back but that was after I had already called for the third time. Absolutely awful experience with Orbitz.
Dear Kevin,We're sincerely sorry to hear about your disappointing experience. It's crucial to us that guests receive accurate information when booking through our platform, and we deeply regret any miscommunication regarding the property's current status. We understand the frustration of not receiving the expected amenities and encountering unexpected fees.Please know that we take your feedback seriously and will investigate this matter further to ensure it doesn't happen again. Your experience doesn't meet our standards of service, and we apologize for any inconvenience caused.
Loves the facility and amenities offered. Staff were amazing and went above and beyond. They were very friendly and accessible. There was nothing that I didn’t like.
Dear Lawrence,Thank you so much for taking the time to share your fantastic experience at our Grand Cayman Marriott. We are thrilled to hear that you loved our facilities, enjoyed the amenities, and found our staff to be amazing, friendly, and accessible.Our team strives to go above and beyond to ensure our guests have memorable stays, and it warms our hearts to know we achieved this during your visit.Your positive feedback means the world to us, and we sincerely appreciate your kind words. If there's ever anything specific you'd like to share or any way we can further enhance your future stays, please feel free to let us know.We look forward to welcoming you back to the Grand Cayman Marriott for more wonderful experiences in the future!
Dear Eric,Thank you for taking the time to share your feedback with us. We take all feedback seriously and will use it to improve our services for future guests. Thank you for staying with us!
This is a nice hotel but a couple issues stand out . The property is beautiful and clean . I know they are going through some renovations so only half of the rooms on the property are open . We stayed on the 5th floor since I asked for a quiet room . It was mostly quiet and comfortable but the hallway smelled like wet dog ! Stinky !!!!! Next issue are the prices : crazy high prices for everything! I’m not rich 🤑 and don’t take a lot of trips but does $50 for 2 drinks 🍹 at the pool bar sound right to you ? Thanks with the resort fee plus a tip ! That’s why a lot of people go to peppers restaurant or coconut 🥥 joes 🍹 Other then that it was a nice short trip for my hubby and I 👍😃❤️ Other then that it was a nice
Dear Andrea,Thank you for sharing your experience with us. We're glad to hear that you found our property beautiful and clean, and we appreciate your understanding about the ongoing renovations.We apologize for the inconvenience you faced with the hallway odor during your stay. Please know that we take guest feedback seriously, and we will address this matter to ensure a more pleasant experience for our guests in the future.Regarding the pricing, we understand your concern. We appreciate your feedback and will consider it as we continually refine our offerings.We're pleased to know that you enjoyed your time with us overall, and we hope you were able to explore the nearby dining options as well. Thank you for staying with us at our Summer House!
The property is beautiful and conveniently located to anything you desire for your vacation. Please note that the property is literally on the beach. Due to sand erosion from hurricanes, etc. there is no sand for you to enjoy. They simply cannot fight against nature. They compensate by having lots of lounge chairs poolside and anchored floaters in the beach. You won't miss the sand, however, if that's what you want, then walk 5 mins towards Governor Beach. The water is spectacular, shallow and clear. You will not be disappointed with 7 Mile Beach.
Dear Ann,Thank you for choosing our beautiful Summer House for your vacation. We greatly appreciate your kind words about our property and its convenient location. Despite the absence of sand directly in front of our property, we are pleased to hear that you found alternative ways to enjoy the beach experience. We take pride in offering a variety of lounge chairs and anchored floaters by the beach and poolside, providing our guests with comfortable areas to relax and soak up the sun. It's wonderful to know that you were able to enjoy the beauty of the beach just a short walk away.We appreciate your understanding and we hope that your stay at our Summer House exceeded your expectations and that you had a memorable vacation.Thank you for your feedback, we will share it with the team and we hope to have you back in the future.
Very friendly staff overall...lack of beach was not great.. .had to bike to better beach area mostly to Westin Hotel.
Dear Kevin, We appreciate your kind comments aboutour staff. However, I am so sorry to hear that some aspects you feel warrant improvement. We will share it with the team to improve our future guests' experience. Again, we apologize for any inconvenience caused. Thank you for staying with us.
Best vacation ever! Super polite and professional staff, great food, menu options, clean facilities and unbeatable location. I can’t wait to go back!
Dear John, Thank you for your review. We are delighted that you enjoyed your time at our property. We appreciate your generous comments about our stellar staff and delicious food. Thanks for choosing Marriott and we look forward to welcoming you back again soon.
Internet outage for two days straight and that inconvenience was not reflected in the resort fee charge.
Dear John, Thank you for taking the time to write a review. I am so sorry to hear that there are aspects you feel warranted improvement, I have take notes regarding the inconvenience you had with the internet and I will share it with the Front Office Manager. We would like to extend our deepest apologies for your recent experience and for all the inconveniences you had at our property. Thank you for staying with us!
Dear Michelle, Thank you for your feedback! We're glad to hear that you enjoyed the water sports activities despite the absence of a beach. We strive to provide a variety of experiences for our guests to enjoy, and we're pleased that you found value in this aspect of your stay. We hope to welcome you back again soon for another enjoyable visit!