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Comfort Suites Seven Mile Beach and Resort

3.5 out of 5.0

Recent guest reviews

PROs- booked this hotel for its affordable room and easy access to 7 mile beach. when we got their its was way better than expected. the staff was courteous and professional, every one was friendly and always with a smile, the room was almost like an apartment had everything except a stove lol. 7mile beach is so awesome. there are a few restaurant walking distance. my fav "Coconut Joe" right across the street A+ food and drinks CONs- theirs only breakfast served in the hotel but their's a nice "stingray restaurant" poolside which has "ok" tasting food and drinks. or others walking distance, pool smaller than expected, not a lot of beach chairs on the beach. they dont have an agent for excursions booking but the staff are willing to assist whenever possible. we did most of our booking online (advice to book before you go). Side Note- check your country's currency exchange rate. at time of my visit 1US = 0.80CI ..lunch/dinner for 5adult and 4 child was on average $200-250CI= $250-280US. that difference really adds up at the end. overall we had a blast in Cayman Island and i will book at this hotel again.

My fifth year for Cayman Batabano and my fourth year staying at the Comfort Suites. The staff is courteous and welcoming. We were a party of three with a 1-bedroom and was upgraded to a 2-bedroom suite. Could not get better than this. Our breakfast was plentiful and filling. Hotel is on the beach with lots of lounge and an attendant. The hot tub was inviting, especially after a day of parading in the carnival. I requested and was granted a delayed check-out.

Hotel had no balcony. Funny smell to it. Breakfast was terrible since everything was eaten so quick. Then to make matters even worse before dinner my husband and I were sharing a seat on the hammock and it broker and we fell. I landed on him and him on his back. The bar was full of people and the jacuzzi too and they were all laughing at us. I was humiliated and disappointed when I saw that the ropes were eroded that connect the hammock. I weigh 150 and my hisback 200. This is unacceptable. We weren't offered anything for the embarrassment and pain we dealt with because they didn't have a safe hammock. We filed a report and spoke with manager and still no offers to mend the situation. My boyfriend will being seeing a doctor this week to find out the damage. What a disappointment ....

Hotel was good, staff was friendly. Unfortunately there was not enough information about using the beach chairs and what part of the beach was available to the guests.

on a business trip and this served all the needs at a reasonable price

Comfort Suites is an excellent value for all the amenities available at the hotel at a very reasonable price. Nice pool and sauna in a very pleasant setting with an outdoor bar/casual restaurant. One block from the beach. Free breakfast. Rooms are a good size. And the staff is very friendly and helpful.

Much more cost-effective than surrounding hotels, adjacent to a really pretty and relatively quiet area of 7 Mile Beach. Beach towels and breakfast provided by hotel which is clutch. Also close to several good food places and the dive shop on site had some really helpful staff.

Great staff, nice location, great bar and staff, the walk to the beach is short. This hotel is much worth the value

We travel often and we cannot say enough positive things about this hotel. we stayed there for eight days. Everyone we encountered, from the front desk to servers to housekeeping was genuinely kind and attentive. The ocean is a short walk about 50 feet from their pool.

Hello, I would like to file a complaint for the the room I was staying in. The room was infested with bugs that left giant bites on every inch of my skin. I went down to the front desk to complain and the staff was incredibly rude, telling me sue if I had a problem! The security guard came up to my room to check for the bugs and started kicking the sheets aside and screaming at me. My stay was a terrible experience, and I will not be returning to this establishment.

Hello I am a traveler from the states and have stayetd at comfort suites in grand cayman for a few days. The room was infested with bugs that left bites all over my body. I tried complaining to the front desk,Noel, about it but they responded by saying I shold just sue them. The security guard, teddy, came with me and proceeded to kick open the sheets and scream at me. I will never stay at this establishment ever again.

Geart hotel, the management makes it happen!! Friendly staff, very helpful! Lovely pool and hot tub and beach is a 2 minute walk down the sandy path next to their pool! They give you towels and there are chairs and umbrellas at the beach!! Oh yes, the breakfast is wonderful too! Great staff, nice place to stay!

Great time hated to come home. Great diving on the east side and wonderful beaches on the west side.

Nice hotel. Room was impeccable, comfortable and well kept. Pool was clean and beach was within walking distance. Staff was helpful and friendly. They serve a wonderful breakfast as well as giving directions to town.

When we arrived, our room was ready. The staff were inviting and gracious. In the room, it was spacious and familiar. I felt I was back home in my room. Adequate towels. Unpacked, went looking for the beach, found a spa, then the beach with lots of lounges and an attendant that was very accommodating to our comfort and our "drinks on". Nuff said

Comfortable room, great location, beach is awesome, free breakfast is great, great stay!

Stopped over at Grand Cayman on my way home from Cuba for 2 nights just to get a look at the island. The negatives: The room was more utilitarian not very luxurious. Our room had issues with the hot water control valve, by the time I figured out how to jiggle it just so I already took some cold showers. Room keeping never came in to resupply clean towels on the 2nd day or make the beds etc. The positives: The hotel was clean the staff friendly and the location had good beach access. Overall the island was overly expensive, though neat and well manicured and definately not a party town if that is what your looking for.

Very helpful staff, great location, a lot in walking distance. Beach very close and nice. Only thing missing was a balcony which we knew we would not have.

Always a great value staying here. Reasonable priced, centrally located, clean comfortable rooms, nice free breakfast, great staff and Seven Mile Beach is just steps away !

Room options

Business Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Room, 2 Double Beds, Non Smoking, City View (1 person Sofa bed)

Full 2 | Sleeps 5

Executive Room, 1 Queen Bed, Accessible, Non Smoking

Queen 1 | Sleeps 3

Room, 1 King Bed with Sofa bed, Non Smoking, City View (1 person Sofa bed)

King 1 | Sleeps 3

Guest reviews for Comfort Suites Seven Mile Beach and Resort

Everyone (16) Couples (59) Business (7) Family (39) Other (13) Friends (7)
5

wonderful hotel, better than expected

Everyone

PROs- booked this hotel for its affordable room and easy access to 7 mile beach. when we got their its was way better than expected. the staff was courteous and professional, every one was friendly and always with a smile, the room was almost like an apartment had everything except a stove lol. 7mile beach is so awesome. there are a few restaurant walking distance. my fav "Coconut Joe" right across the street A+ food and drinks CONs- theirs only breakfast served in the hotel but their's a nice "stingray restaurant" poolside which has "ok" tasting food and drinks. or others walking distance, pool smaller than expected, not a lot of beach chairs on the beach. they dont have an agent for excursions booking but the staff are willing to assist whenever possible. we did most of our booking online (advice to book before you go). Side Note- check your country's currency exchange rate. at time of my visit 1US = 0.80CI ..lunch/dinner for 5adult and 4 child was on average $200-250CI= $250-280US. that difference really adds up at the end. overall we had a blast in Cayman Island and i will book at this hotel again.

By , from new york on Jul 23, 2017

Review comment responded on Jul 26, 2017

Dear Harvey; Thank you very much for your review. Our hotel is in a great location and very reasonably priced for this Island. Our rates include free full hot buffet breakfast with scrambled eggs, waffles, pastries, cereals, oatmeal, breads & jams, fresh fruit, coffee, tea and juice. In addition free wifi is included in our rates. We are not directly on Seven Mile Beach but so very close. Our guests take the pathway to the right of our pool and jacuzzi and within 2 minutes are sitting on one of our blue canvas chairs. We have a Beach Attendant who is very pleased to put up an umbrella for you. We look forward to welcoming you back the next time you're in Grand Cayman!

5

cayman carnival - batabano 2017

Everyone

My fifth year for Cayman Batabano and my fourth year staying at the Comfort Suites. The staff is courteous and welcoming. We were a party of three with a 1-bedroom and was upgraded to a 2-bedroom suite. Could not get better than this. Our breakfast was plentiful and filling. Hotel is on the beach with lots of lounge and an attendant. The hot tub was inviting, especially after a day of parading in the carnival. I requested and was granted a delayed check-out.

By , from Florida on May 10, 2017

Review comment responded on May 13, 2017

Dear Mrs. Fete; Thank you so much for your review. So pleased that you enjoyed your stay with us while attending Cayman Batabano! We look forward to welcoming you back again next year!

2

extremely disappointed

Everyone

Hotel had no balcony. Funny smell to it. Breakfast was terrible since everything was eaten so quick. Then to make matters even worse before dinner my husband and I were sharing a seat on the hammock and it broker and we fell. I landed on him and him on his back. The bar was full of people and the jacuzzi too and they were all laughing at us. I was humiliated and disappointed when I saw that the ropes were eroded that connect the hammock. I weigh 150 and my hisback 200. This is unacceptable. We weren't offered anything for the embarrassment and pain we dealt with because they didn't have a safe hammock. We filed a report and spoke with manager and still no offers to mend the situation. My boyfriend will being seeing a doctor this week to find out the damage. What a disappointment ....

By , from B on Apr 27, 2017

Review comment responded on Apr 29, 2017

Dear Patricia; Thank you for your review. Our Front Desk Agent had offered to call an ambulance when you came to the Front Desk and you had declined. I had spoken with you the following morning and I understood that there was only 1 person in the hammock and also offered for your husband to go to the hospital but this offered was declined. Our rates do include full hot buffet breakfast that includes scrambled eggs, waffles, pastries, cereals, breads & jams, oatmeal, fresh fruit, coffee, tea and juice. We have a wonderful hard working team working in the Breakfast Room as well as at our Front Desk and throughout our property.

4
Everyone

Hotel was good, staff was friendly. Unfortunately there was not enough information about using the beach chairs and what part of the beach was available to the guests.

By on Apr 21, 2017

Review comment responded on Apr 24, 2017

Dear Anonymous; Thank you very much for your review. We appreciate your feedback. There is an archway that says beach chairs that is to the right of our pool & jacuzzi and another sign at the beginning of the pathway that says beach chairs. In addition, our Front Desk is always very pleased to give directions. Our Beach Attendant is at the end of the pathway wearing a Comfort Suites red t-shirt and is always very pleased to answer any questions and to give you guidance as to which beach chairs are for the Comfort Suites guests. We look forward to welcoming you back again soon!

4

close to town, nice pool, pretty basic done right

Everyone

on a business trip and this served all the needs at a reasonable price

By , from florida on Mar 12, 2017

Review comment responded on Mar 15, 2017

Dear Mark; Thank you very much Mark for your review. We really appreciate it. Yes, we do have a large number of business travelers as well as leisure travelers. Our rates are great value as they include full hot buffet breakfast (scrambled eggs, waffles, cereals, oatmeal, breads and jams) and wifi access. See you again very soon!

4

excellent value. very friendly staff.

Everyone

Comfort Suites is an excellent value for all the amenities available at the hotel at a very reasonable price. Nice pool and sauna in a very pleasant setting with an outdoor bar/casual restaurant. One block from the beach. Free breakfast. Rooms are a good size. And the staff is very friendly and helpful.

By , from MD on Feb 12, 2017

Review comment responded on Feb 16, 2017

Dear KM Thank you KM for your review. We do have an excellent staff and many repeat guests. We look forward to welcoming you back again very soon!

5

excellent option

Everyone

Much more cost-effective than surrounding hotels, adjacent to a really pretty and relatively quiet area of 7 Mile Beach. Beach towels and breakfast provided by hotel which is clutch. Also close to several good food places and the dive shop on site had some really helpful staff.

By on Jan 22, 2017

Review comment responded on Feb 3, 2017

Dear Guest, We're happy that you enjoyed your stay and appreciate your generous feedback. Hope to see you again soon!

5

nice location! across from bars and restaurants

Everyone

Great staff, nice location, great bar and staff, the walk to the beach is short. This hotel is much worth the value

By on Dec 22, 2016

Review comment responded on Dec 26, 2016

Dear Guest, Thanks for taking the time to write your kind review. We do appreciate your feedback and hope to see you again soon!

5

great place in cayman on seven mile beach.

Everyone

We travel often and we cannot say enough positive things about this hotel. we stayed there for eight days. Everyone we encountered, from the front desk to servers to housekeeping was genuinely kind and attentive. The ocean is a short walk about 50 feet from their pool.

By , from New Jersey on Dec 6, 2016

Review comment responded on Dec 8, 2016

Dear Andy and Stephanie, Thank you for your kind review. We sincerely try to take care of all of our guest’s needs and requests. Thank you again for staying with us and we appreciate your feedback. We hope to see you again soon!

1

incredibly rude staff!!

Everyone

Hello, I would like to file a complaint for the the room I was staying in. The room was infested with bugs that left giant bites on every inch of my skin. I went down to the front desk to complain and the staff was incredibly rude, telling me sue if I had a problem! The security guard came up to my room to check for the bugs and started kicking the sheets aside and screaming at me. My stay was a terrible experience, and I will not be returning to this establishment.

By , from US on Nov 12, 2016

Review comment responded on Nov 15, 2016

Dear Hang Duk, Thank you for your review. We are very sorry that your stay was less than enjoyable. We did an inspection of the room after you checked out and found no evidence of bugs. We also got a third party opinion from a pest control company who also reported that the room was bug free. There are unfortunately other sources of bug bites on island such as mosquitoes and sand fleas which are quite frequent this time of year. The GM is looking into your complaint so please feel free to contact us directly for further assistance. Sincerely,