Eurostars Gran Via5.0 out of 5.0
Recent guest reviews
The location of the hotel is excellent for all the tourist sites. The staff were excellent and the room was clean and spacious. We didn't pay for breakfast as there are numerous cafes close by for a third of the price. The only down side for me was a lack of a coffee machine or kettle which I would expect from a hotel of this price, also at night it was a little noisy for my mum as she is a light sleeper. I would stay in this hotel again if there was an offer on the price.
We stayed at this hotel for two days. Rooms are good but in the shower water pressure was not enough... Breakfast is very very bed it's like a joke! There was nothing for breakfast. I couldn't blieve to my eyes when I see the breakfast, it is not like a 5 five star...I asked for feta cheese but they told me that there wasn't any! Not just like a five star even it's not four and three star hotel! But at least the staff was smiling...
Fantastic five star hotel! Cannot fault anything! Superb friendly helpful staff. Stunning room with views of Alhambra and cathedral! Spa was excellent! Location was excellent and staff knowledge of area and things to do, places to eat was superb!
This is one of the Best Finds in Granada! Stayed for three days and really enjoyed the city and its people. The staff was first rate. Helped us immensely with trip to El Alhambra palace, the reason for us going to Granada in the first place. Have to say that the breakfast place is great, the variety and quality of the food and drink is awesome. Make sure you book with the breakfast included. It is worth it. If we go back to Granada, we will definitely make a point to stay at this hotel. There is an interesting excavation underneath the hotel in the lobby which shows how people lived hundreds of years ago. The floor is glass so you can actually peek into this room. Lot of history there. The palace of course is the most visited landmark in Spain. Just a fun overall city to be in. Oh, and full of great food places and places to shop. Charles L.
This hotel (3 nights) was conveniently located to central Granada and made it easy to walk everywhere. The staff was especially friendly and helpful. Would not recommend eating there b/c there are so many good restaurants nearby. Room was very comfortable. Lighting a little dim. If you have a car the staff will park it in nearby municipal garage for 22 Euros a day. The hotel is on a busy street with no place to park while checking in. Call ahead for guidance on that.
We stayed here 5 nights for our wedding anniversary end of November. Check in was easy, hotel is beautiful & very clean. Receptionist I think was Aran was awesome with his knowledge of the city. The glass floor in reception is so unusual with a great story! We had a hire car which we had to park over the road at a reduced fee of €22 per day..not so good. Our room 110 was very spacious and immaculately clean. Only one problem it was dark as we were overlooked by buildings very very close by and as there were no nets/voiles behind the curtains we had to leave the curtains closed 24/7 which meant a dark room constantly. The bathroom set up is unusual but didn't bother us. The shower cubicle had zero power so we had to use the one over the bath which was spraying water all over the floor as it was loose on the wall and tilting to the side. Again we said nothing as didn't want a hassle for our trip. We had two coat-hangers but when asked we were given lots more. It would have been nice to have complimentary water in our room or a kettle to make a hot drink (free in reception but who wants to walk down in their night attire!) and an easy chair or two to sit on would have been good also. We had told staff and was in notes on booking it was our anniversary yet no one acknowledged at all. The hotel was quiet so I'm sure there were rooms on the other side that had more light but again we just wanted things to go smoothly so said nothing. We felt a bit hemmed in where we were and in hindsight realise we should have spoken up. The spa we didn't use, partly as there was maintenance going on and then once finished it stank. Plus the cost was over priced for what it appeared. We chose to eat breakfast out as we don't get up early so can't comment on that. Reception staff were all lovely. Granada is beautiful.
If you would like to live a 5 stars experience, please avoid this hotel.. We booked here for our honey moon as we got married in Seville and since we have a little son that stayed with my parents in law in Seville, we wanted few days of relax, comfort, spa and good food,not very far away from him. We booked the Eurostar as the location is perfect and it has spa. Well ,we understand that when you book a 5 stars hotels ,you have free entrance to the pool and you only pay in case of booking any kind of treatment as massage etc.. In here , you need to pay for the use of the spa installations around 30 euros and they have a offer of 35 that includes a 20 mins massage , and an extra of 6 euros for one use flip-flops and hat!! The breakfast its literally a big joke, it is served in the next door pizza restaurant, and it is more basic that any Travelodge or Holiday Inn you could stay. After the first morning, I asked the receptionist to cancel it as we were paying around 25 euros per person and she quickly did it without any inconvenience as she knew that it was a big rip off. It is ok as they are plenty of nice bars and cafeterias in the street. No parking!! You are welcome to use a public parking around the corner for a special price for customers of 21 euros instead of 24 that you would pay if you are not staying in the hotel. They don' t have a bar! Who doesn't like to have a nice drink in the hotel bar before heading to bed after a busy day? Well, forget about it here, all they have is a Nesspresso machine with caps and 3 varieties of teas for you to help yourself. Again, not a big deal as there is a cocktail bar opposite that open every night until 3 am and we made the most of our time without baby having a couple of drinks before going back to our quite plain hotel. No iron for costumers use . If you want to iron anything they have iron service where you pay from 2.5 or 3 euros for a t-shirt. This made us quite angry so the guy in reception offered us to iron all our creased clothes.... OMG, my toddler would have given a better finish to them!!!! The room, small, worn down, carpet full of dirt, broken furniture, not very good working tv, they don't replace toothpaste when finish..and a big list of etc... The best thing of the hotel is location and the staff, always keen in helping and apologise as they know that our complains are justifiable and bless them ,they need to deal with them everyday...
We stayed there for 4nights and in short summary this is really not 5*hotel! Positives: location is great, size of room was fine, very friendly reception staff Negatives: Bathroom! Open toilet where privacy equals 0, it was shocking and I was really not satisfied. Also breakfast selection is very poor and one day spoiled peach juice was served. Garages are close, but be careful as they are getting full later in the evening.
We are a couple and we stayed in room 405 for four nights. Interesting room to say the least and definitely NOT for everyone. This is advertised as a 5 star hotel but should be a 3.5/4 star. Hotel location:- Pretty good. Felt like we were in the centre of everything and didn't need to take a cab anywhere unless we were too lazy to walk. Al Bayzin is right behind the hotel so you can begin your walk up there within 1 minute of leaving the hotel doors. The top of Al Bayzin is a 10-20 minute walk depending on how fast you walk and if you ignore all the little Al Bayzin shops. When I say 'top' of AL Bayzin I mean this little viewing area everyone sits at to look at the Al Hambra. The bus station was about a 25 minute walk from the hotel which was probably the furthest walk we did. Al Hambra is anything between 15-25 minutes depending on how quickly you walk uphill. The hotel is on a main street with lots of cars and zebra crossings. Pharmacy right next door. Minimart across the street. A few breakfast places on the street too. Hotel decor:- Reception area was clean and sleek. Mainly dark browns and cream/white. Bedroom had a similar colour scheme. Room: Very old dingy green/brown carpet. Carpet was turning orange or mouldy where it met the bathroom as I suppose it's constantly soggy. Furniture was old, scratched, very very well worn. Bed was very comfortable. TV worked. Not the nicest of rooms at all and definitely not 5 star. It just felt very old and as though it hadn't been renovated since the 90s. Our bedroom had a slanted ceiling, like an attice room, with three skylight type windows. No view of anything. Our view looked out at what I think was an apartment building as I saw a lady hanging out her washing a few times. Remember to draw the blinds at night on the skylights! Very easy to forget and anyone could be watching you. Bathroom: Weirdest thing about the room. When we entered our room for the first time I distinctly remember the dawning realisation of how I'd have no bathroom privacy during the entire stay. If you need your bathroom privacy - whether it be for actually using the toilet, or doing your makeup, then this is NOT the hotel for you! The bathroom is open plan. The sink and mirror is in full view of the bedroom. There is no privacy door or anything for the bathtub. The shower has a little glass door but most annoyingly, the toilet itself only has a little glass door with a huge gap at the bottom and top.. much like a public toilet stall. You can hear every little movement when someone is using the toilet, and other things I won't mention... some people don't mind this but I definitely did and found it extremely inconvenient. WHen I asked to change rooms, the receptionist told me all the rooms in the hotel are like that and she gave me a sympathetic look. My husband didn't entirely mind the open-plan bathroom concept and got used to it. Hot water in the shower ran out after about 3 minutes one evening. Noise: Very quiet up on the 4th floor. No street noise. Staff: Lovely, friendly, cheerful and very very helpful. They made bookings for us and always greeted us happily. Summary: Not a 5 star hotel. Lovely reception staff, great location, old worn down bedrooms, modern open plan bathrooms that will not suit everyone's taste.
My husband and I were booked into the Eurostars hotel, Grand Via, Granada courtesy of our daughter as a treat to end a lovely weekend in the area. As most people find out soon enough, the one way system in Granada is quite a nightmare and so we were quite exhausted when we eventually found the hotel. At first the receptionist was helpful, coming out and helping with luggage, but then confounded us totally on check in when she told us our booking had been cancelled despite prepayment. A letter we were given by a travel agent directd us another hotel on the other side of city. When we asked why and how the hotel could have bumped us off (like an airline) all we got was a shrug. Given no choice we headed off to the other hotel but before checking in our daughter intervened and sent us back to the first hotel where miraculously a room became available !. What a way for a 5 star hotel to treat guests, with little explanation or apology. Eventually we got settled back into the Eurostars hotel where we should have been. Staff seemed embarrassed and sent up a cheap bottle of cava which was undrinkable. Being totally exhausted we asked that our luggage be sent up, twenty minutes later my husband had to go and get it himself, no concierge service. In fact no service at all. We thought it could not get any worse, but the following morning at breakfast we were told the kitchen was closed so we had to make do with a modest continental! Never before have we stayed at a 5 star hotel without a working kitchen! As this had left a bad taste in our mouths we checked out early. As we did so not one receptionist who had been on duty the previous day said sorry for what had happened to us! No customer care! Our worst experience in Spain!
Located in Central District, Eurostars Gran Via is within a 5-minute walk of popular attractions such as Granada Cathedral and Plaza Nueva. This 39-room, 5-star hotel has a restaurant along with conveniences like a full-service spa and free in-room WiFi. It's in central Granada and also a short walk from San Jeronimo Monastery and Mirador de San Nicolas.
This hotel serves as home to a rooftop bar, along with a café that specializes in regional cuisine. For your convenience, a buffet breakfast is served each morning for a fee.
The 39 rooms are air-conditioned and have an array of amenities, including minibars, safes, and phones. Guests can expect to find satellite TV and stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Rooms also include desks.
A full-service spa, a rooftop terrace, and free WiFi in public areas are featured at Eurostars Gran Via. Staff members can answer questions about accommodations, and also provide tour or ticket assistance. Other amenities at this luxury hotel include a meeting room and wedding services.
Reviews from Trip Advisor
67% of guests recommend this hotelTotal of 468 reviews