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Gloria Palace San Agustin Thalasso & Hotel

4.0 out of 5.0

Recent guest reviews

Stayed for 7 nights on the A/I on 15th Oct. A warm welcome from Beatrice at reception. Stayed on the 5th floor, rooms 10031 & 10032, requested rooms together prior email. On the 9th floor is the rooftop terrace with a restaurant, pool, sunbeds and a sectioned nudist area. If you are A/I you can pay 8 euros for a standard sunbed, which included a towel, 1 glass of cava and 1 bottled water for the day and the use of the pool. Pool depth is 1.3m. If you use the luxury twin sunbeds they cost 25 euros for the day. If you want to eat on the rooftop, this is not included in your A/I. We ate once up there and it was very nice, salads, burgers, sandwiches etc. You cannot eat inside the restaurant, just under the canopy at the bar area. The restaurant is for the evenings I presume. No towels on sunbeds before 9am which is fantastic. The large pool is 1.5m in depth no shallow and the medium is 1.9m no shallow and a baby pool. I recommend buoyancy aids for weak swimmers in these pools. Lifeguards present but not always watching. Food is very good in the hotel. The last day reception will give you a food voucher, when you hand in your key card. (don't keep key card close to your mobile phone as this cancels activation on opening your room). At lunchtime the outside bar/snack area you can order pizza/burgers but you will have pay for the daily specials, for example they had garlic prawns you had to pay if you wanted these. If you are dressed accordingly, you can go into the main restaurant as there are more choices and get what you want. You have to pay for the spa, cheaper after 6pm. We used the spa twice and got some deals for the treatments and the use of the spa. Elina, Lottie and Silki were all in their last year of training from the Netherlands and gave good relaxing massages. When using the spa pool enter with caution as you cannot see steps and walls inside the pool due to the bubbles. They need a bright colour or led lights to show hazards inside the jet pool. The spa provides towels, dressings gown, shower cap and pool shoes. Soft drinks, water and fruit available for free. The bar by reception was the best for us, as it was peaceful and we were not interested in the evening entertainment. Andre and a young lady were top bar persons. Good premium drinks. The hotel has a library and you can exchange your books. All staff we encountered were happy and helpful. Very clean hotel.

The room is pleasant with adequate storage space, a comfortable bed, a balcony with chairs and a table and a large bathroom with 2 basins and a bath/shower. All inclusive is good value ( the safe, tennis and spa are extra ), there are several bars and a large dining room provides ample choice in a buffet style for all meals. There is also seating capacity outside. It’s a 15 minute walk down to the black sandy beach and about 1 hour to the end of Playa del Ingles, but there is a shuttle bus from the hotel which takes you as far as Maspalomas. The beach is often very windy and sand gets blown everywhere, but at the hotel there are activities for everyone and certificates and t-shirts awarded to the lucky winners, so join the holiday spirit and have some fun !

We returned to the Gloria after a 10 day visit in 2015 in October. It was much busier than September, but we koved it. We found they had improved the pool/sunbed servives with circular cabannas perfect for a romantic relaxing break. The activity team were again on top form and a great way to share time with lovely people from other countries. The entertainment also moved up a notch with great and varied evening shows. We went b& b this time..half board last time as a last minute getaway..but loved it had both local foods for lunch/dinner from local resturants to port mogan, as well as eating in 2 evenings. The resturant and staff are brilliant and could not do enough. From reception giving us a higher floor with brut to welcome us back to the poil and bar staff and thalasso service was 10/10. The rooms are spacious and immaculately clean. We would recommend it to first time and return visitors to Gran Canaria and it is only a short walk to masplaomas or a local bus ride away from other social or shopping adventures, with the option of cheap taxi rides if the bags or recreational breaks are too heavy lol. We are already planning our return for 14 days for our next sun visit after Rome next year or 2019 with all the family and new grand- babies as the child friendly services are great also. We can not praise the hotel and staff enough. I hope this helps as when we go next it wiill be all unclusive so we never have to leave the hotel and can watch the children easily and safetly within the confines of the grounds.

Stayed at Gloria Palace San Agustin again. Great spot. 1k from Maspalomas and the crowds but with none of the terrible wind and sand storms of that area. Great rooms, lovely staff, excellent choice of food and a free-motion bike rental now on site. Garage + mechanic and no lugging bikes to the rooms anymore. Right on start line for all GC cycles. Had a ball! Thanks Gloria Palace. Can't wait to get back.

Had a great week here on the 22nd October with my husband .We were upgraded from half board to AI as we took a room without a balcony it was nice and not noisy at all as it was beside the spa . The food was good but some of the staff were a bit rude and didn't smile in restaurant the entertainment was good but sound system was not very good and hard to understand some of the animations team . The team in the Spa were lovely and Jane who gave me my treatment was lovely it was very chilled and very relaxing . We would stay here again very clean and short walk to shops and pubs if you weren't AI .

It has been approx 16 years since our last All Inclusive and we have never visited the Gran Canaria before either, so while we did plenty of research thanks to TA we were still dipping our toe into the unknown. Thankfully we found this amazing hotel, with fantastic food and wonderfull staff who all had smiles on their faces and always said "Ola...." when you saw them. We spent a week over Halloween, two of us with our 14 year old lad. (think usual grumpy teenager...). The food was varied on the buffet each day, we had everything from quail to liver, from steak to tuna. We lost count the amount of times we came back to the table and said "They have got.... over there".. Loved the local food and specialities as I was wary of being comfromted with nuggets and chips. Not a single meal could be faulted. And plenty of drinks to go with them. A few comments I have seen have related to speed of service of waiters but we did not experience any issues over any of the meals with had over the 7 days. Perfect. Pool and loungers were just right. We always found someone to sit aound the pool and we are not ones to get there at 7am with a towel... San Agustin is a quieter resort than the others down the road. so if you want the "Benidorm of Gran Canaria" you are going to be disappointed !!! Rooms were very clean and spacious with nice sized balconies facing the sun. Even a kettle in the room which is not that common in continental hotels. We also "splashed out" (pun...) on a massage and spa session in the connected Thermal Spa, well worth the money.. Just in case you werent relaxed enough already. My final words are about the staff. A wonderful group of staff that are a credit to the hotel. They always helped us, took time with my lad who is learning spanish and were ear to ear smiles. And if you can put a smile on the face of a grumpy 14 year old teenage lad you had passed the test !!!!

Recommended by friends and we weren't disappointed. Very clean, very friendly staff, excellent food choices. We got a lovely room overlooking the pools. Entertainment at night could be better but all in all couldn't fault the hotel and would definitely stay here again.

We spent the last week of October on honeymoon at the Gloria Palace and could not have had a better time. It is a very large hotel with plenty of staff and excellent facilities. The hotel itself is clean, spacious and has modern decor. Our room was large, well appointed and also had a big bathroom with a large counter and twin sinks. It was extremely clean and had daily maid service. As we were on honeymoon the hotel had folded some towels into swans and brought us a complimentary bottle of sparkling wine, which was a nice touch. The balcony was a decent size and had high walls on both sides for privacy, so we never even caught a glimpse of our neighbours once during the week. Check in was quick and uncomplicated. We paid the deposit for our pool towels and our fee for the safe and got our deposits back at the end of the week when we checked out. We were also able to leave our luggage in a secure room while we got a last cold drink at the pool bar while waiting on our coach back to the airport. The staff were friendly and helpful and couldn't have done enough for us. The safe broke a couple of times but they immediately sent maintenance to fix it so we weren't inconvenienced at all. The dining room was huge with a massive range of dishes available. We were all inclusive and found it to be brilliant. Breakfast was particularly good with freshly cooked eggs, omelettes, pancakes, bacon and sausages being prepared in front of you daily. They even had a station with a chef preparing croque monsieurs and ham and cheese filled croissants. They had other hot dishes available, plus a large range of cheeses and cold meats, yoghurts, cereals, breads, pastries and an immense selection of fresh fruits. They also had a good selection of juices, coffees and teas. We felt absolutely spoilt for choice. Lunches and dinner were also very good with freshly cooked meats available daily. During the week we had pork chops, roast chicken and even steak! They had lots of other dishes available including pasta, pizza, kid friendly dishes, a large salad station, meats and cheeses and a large dessert area with 6 choices of ice cream flavour everyday. They also had some traditional rice pudding and custard style desserts which were lovely. There were plenty of vegetarian options too. Plus a few times during the week they had an Asian chef doing Asian dishes with noodles, rice, stir fry etc. which I hadn't expected and was very pleased to see. There was a good selection of drinks at the bar and as neither of us really drink much alcohol we were pleased to find they had alcohol free beer on all inclusive. Yes, they do ask for your room key card most of the time in addition to the all inclusive bracelet but we didn't find this to be annoying or an issue at all and the staff were very friendly. We spent most evenings on our balcony as we could see the entertainment from there if we wanted. However, once inside the room with the door shut the sound was blocked out so we weren't disturbed by it at all. They had singers every night but also had some different acts during the week including traditional flamenco and some acrobatic dancers. We don't have young children but from what we saw they had really good activities for children and we saw the staff doing different things with them, including junior master chef where they all had little white hats on! They also seemed to get the kids up in the stage at night to join in with some singing and dancing. We prefer to do our own thing on holiday and nobody tried to pressure us into joining in any activities, but there was plenty available if you like that sort of thing and we saw plenty of adults having fun doing aqua gym, water polo, zumba, shuffleboard and rifle shooting. There is a big board in the lobby with all activities listed on it so it is easy to see what is on and when and where. The hotel also put up some great Halloween decorations and the staff even dressed up with some zombies stalking the older kids, which was very funny and the kids loved it. It was very easy to get a sunbed and the pool area was cleaned and power washed everyday just before it opened between 08:30 and 09:00 so there was no reserving or hogging of sunbeds with towels either. There is a big row of Balinese sunbeds you can use free of charge at the main pool area and we didn't have any problems getting one, although we are early risers so probably had a better chance than most. The young kids seemed to be concentrated around the 2 smaller pools on the lower level so we stayed a bit further up at the top and weren't disturbed at all. There is also a roof terrace with a pool which is adults only and more fancy. You have to pay a small fee to use it but we never bothered as we found the Balinese beds by the main pool suited us. However, we did pay to eat in the restaurant up there on the roof one night just for the experience and had a lovely meal for a reasonable price. Again, the staff were lovely and recommended a very tasty dessert for us to share. The San Agustin Shopping Centre is nearby and we had a couple of casual meals there, which were very good indeed. The Greek Taverna was particularly good with absolutely delicious homemade Greek dishes. We were stuffed! Piccolo Italia was also very good and I swear their signature pizza with Parma ham, rocket and parmesan was one of the best pizzas I have ever eaten. So there are good alternative restaurants within 5 to 10 mins walk of the hotel if you fancy a change. The hotel is on a hill but that is made clear from the outset and, besides, they run a free bus to the nearby towns and even a taxi to Maspalomas is only €7 to €8. We actually walked to Maspalomas one morning along the coast and that was well worth doing as the beaches and sea view are beautiful. In short, this is a great hotel for families and couples alike and I would highly recommend it. We plan to come back for an anniversary sometime in the next few years, as we enjoyed it so much. Also, I had a lovely massage in the spa and enjoyed some time in the Thalasso, which is well worth a visit. My skin felt so soft after being in the salt water. In short it is a great hotel, in a lovely location with wonderful views (we could see right out to the sea from our balcony), great food, nice staff and it is very clean and well presented. For this price bracket it was really good and well worth a visit. I would highly recommend this hotel.

As an independent World traveler for work and business, i was a little suspect about booking an all inclusive holiday for myself and the family . However after taking the plunge and just having stayed 7 days at the Gloria Palace San Augustin (26/10 to2/11) i can say that this hotel does not fail to deliver . Everything from check in to Check out was brilliant The food is varied each night and the quality excellent you would have to be a fussy eater not to find something to your taste The rooms are clean and comfortable , The staff are extremely friendly and helpful The evening shows whilst not to West End standards are provided every night and keeps both adults and children entertained The pools and sun beds were never crowded during our stay and you have the choice of Bali Beds or sun loungers on various levels The all inclusive package is excellent value for money , and will save a family a significant amount over the holiday period , we ate out twice at restaurants during our stay and were very disappointed with quality and cost, so headed back to the hotel. Of course no hotel is 100% perfect but this hotel comes close and we will definitely be returning next year. Thank you to all the staff at Gloria Palace for making our stay a wonderful experience!

Great hotel with really friendly staff. All inclusive option was great lots of good drinks included. Food was excellent lots of variety. The entertainment was really good we didn't feel the need to leave the hotel on an evening. The spa is definitely worth a visit too. Overall a great hotel that we would definitely recommend and will be paying another visit to.

Room options

Standard Double Room Single Use, Sea View

Twin 2 | Sleeps 1

Double Room, Sea View (1 Adult + 1 Child)

Twin 2 | Sleeps 2

Double Room, Sea View (2 Adults)

Twin 2 | Sleeps 2

Double Room, Sea View (2 Adults + 1 Child)

Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

83% of guests recommend this hotel

Total of 3387 reviews