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Gloria Palace San Agustin Thalasso & Hotel

4.0 out of 5.0

Recent guest reviews

After weeks of searching I decided to stay at Gloria Palace hotel as I wanted a nice relaxing spa holiday. On arrival champagne and orange juice were offered to us and the staff were really friendly. We got there about 11am and the lady behind reception advised us that Our room was not yet ready until 2pm but we could leave our stuff in the luggage room. But that was fine as check in were 2pm as in most hotels anyway. To waste some time me and my mother decided to go down to the beach, we found some lovely shops and took a pleasant stroll all the way over to maspalamos and had some food. We then took a taxi back to the hotel for 2pm which were only €5. BARGIN! When we got back to the hotel we were advised to come back in 5 minuets as the cleaner were just finishing our room, 7 or 8 minuets later I went back to reception where I were advised our room were not ready but they were looking for another one for us. I then got advised we would half to wait another hour, at this point I lost my cool, all I wanted were a stress free comfortoble holiday. The duty was very apologetic and gave us complimentary vouchers to use the spa, which is usually €20 euros for guests, that's right you gotta pay to use the indoor spa pool, it did not say that on the website when booking. We were finally given a room at 3pm, room 113. The room was located down in the basement, dark and dingy surrounded by wet puddles, My poor mother following behind I was so afraid she would slip and hurt her already bad knee. It literally looked like some run down apartments in the east end of London. Definatley not worth £1000 for a week. Just a basic FAMILY room where you would open your room door and need to look up to see light. If I stayed in there for a week the darkness make me feel so depressed, on the plus side the room were very clean and had a selection of bottled water and herbal teas but we did not pay for a basic dingy family room. We paid £1000 for a comfortoble clean room with a balcony and views and we were not accepting any less. I then rung reception and spoke to panel who was very helpful moved us to a pleasant room on floor 5. It turns out that was our original room we paid for, they just gave us the dark and dingy room as that were the only one free which I'm really annoyed about but oh well that's life. I just don't see how rooms like the dark and dingy room would be at a 4* luxury spa hotel or even apply to there target audience. It goes against everything they advertise there hotel to be, when you go on the website it targets people who want a stress free chilled holiday. maybe is where the care taker sleeps or something as I couldn't imagine many people wanting to stay down in the dindgy room. Since the staff sorted our room our stay has been lovely, the new room is comfy , we get tea and water every day and even had a complimentary bottle of champagne and chocolates left in our room. The spa facilities are lush but they charge €24 euros to use them , sometimes they do half price offers, and a massage is about €90 , and to use the gym is €8. Also if you want to use the roof top pool it's €8 for a normal sun lounger or €22 for the bed type loungers i feel like they need to advertise all these extra costs on the website. Before booking I tried looking for a spa treatment price list but there were nothing to be found, very misleading. So basically if you want to go to the gym in the morning , use the roof top pool in the day then use the spa in the evening you are looking at an extra €38 per day per person , if they are advertising these facilities on there website they need to mention there are additional prices , food has been great though and staff are lovely but Don't think I would go back again

traveled to this hotel with my daughter and grandson for a ten night stay had two adjoining rooms didn't have the problems at reception has others had checkin was smooth and quick my gripes about the hotel was havin a kettle in the room but coffee tea and milk not replenished by house keeping and entertainment was very poor just the odd one ok but you wouldn't pay to see em otherwise no quarms from leaving home to getting back home

What a great hotel. From the moment we stepped in to reception the staff could not do enough for us. Great Room with fantastic view. Really good quality beds and lining. Good sized bathroom a quite modern. Free WiFi and air-conditioning the only thing you had to pay for was the safe box. This could be included in your room rate as most people would want to it. The food was great and of really good quality and the range was one of the best i have seen. The thalassotherapy pools were really good you just need to remember the temperature of these pools are very warm. I had a an unfortunate incedent when i calapsed in the reception​ with shortness of breath and pains in my chest. The reception staff were great and sorted things very quickly. Calling an ambulance and looking after me and my wife. They carried this on with my wife for the next 4 days getting her taxis and helping out wherever they could. After being released from hospital i just relaxed around the main outdoor pool. Loads of sunbeds so no problems there you do however have to hunt around for a sun shade if you're not down early. The evening entertainment saw was good. My wife watch it most nights and said she really enjoyed it. This is a great hotel and would not hesitate to go back.

We arrived back on Monday after a week's stay at gloria Palace. I would have given 5 stars except for our check in, we arrived at 7.30 in the evening it was a fiasco we r 4 women aged 60to70 years and not all in the best of health yet we were left to find our own room with little or no directions, we ended up asking for help with our cases and finding our room which turned out to be 3 flights of stairs up. We asked to be moved but were told it would be morning before they could sort it out in the end we decided to stay put as we didn't need the hassle of moving again. Well that's the moaning over with the hotel is lovely, the staff were great Pedro at the pool bar looked after us very well. We found the food excellent with so much choice, I have never eaten so much fresh fish all well cooked. We had a great holiday and would recommend this hotel. We never had trouble getting sun beds there were hundreds. The grounds were very well. kept and tidy. The animation team were very busy and enthusiastic. A great holiday.

Fab hotel, staff were fantastic, all inclusive was great, drinks and food, no queuing and amazing choice, plenty of entertainment, plenty of sunbeds, great hairdressers, no need to leave the hotel. Now you are thinking what spoilt it ? Reception....we arrived about 8pm, 4 ladies, 3 of which were 70 years old, we were eventually checked in, handed cards, told to take the lift, one down and turn left, sounds simple, this hotel is massive!! Eventually I returned to reception and asked that someone assist us with our luggage and take us to our room arriving at our room 1 hour after walking into reception. If someone assisted you to your room and helped with your luggage I would not be able to find fault with the hotel at all but we found many people walking around the hotel lost, some of which we helped to their rooms

This is an imposing building which sits above the town and can be seen for miles around. Because of its location, it's not great if you suffer mobility issues but, really, there is no need to leave the hotel if you like that type of break. Taxis are readily available if you feel the need. The hotel itself has lifts and wheelchair ramps for the less mobile but try to avoid the rooms around the back of the pool as there can be as many as 26 steps to gain access. The room we had was a family room with 2 bedrooms and they are huge with a double and 2 single rooms in two linked bedrooms (large). There was also the usual bathroom with shower and twin sinks, a flat screen TV in both bedrooms and a small fridge. The balcony was adequate but the air con was poor. Meals were varied although there was a huge choice, some of the dishes weren't warm enough and sometimes weren't labelled, otherwise ok. This is a large, spotlessly clean hotel with the most wonderful staff. They worked their socks off to be helpful and, in my opinion, went the extra mile to assist guests with their problems. I would go so far as to say that some guests took advantage of this and treated them as personal servants to carry food and drinks in the buffet restaurant to their tables. They did all this with a smile and without complaint. Most drinks reasonably priced bearing in mind the surroundings but the wine could be pricey at €23.95 for a good bottle of red. It was still cheaper to buy the bottle than to buy the house red by the glass and you can leave your bottle behind the bar for another day or take it to the room for a nightcap if you like. What's not to like, we had a very enjoyable stay and would certainly recommend the Gloria Palace. Resort itself is very quiet but I will review a couple of local bars separately.

Room had great sea view. Staff were helpful and pleasant. Food good, plenty of choice. We were on HB so found it best to go to the Chill out Bar on the roof for drinks as they were same price as bar downstairs bar but made to order. On the odd occasion we got a drink from lounge bar we were given one already made up in back for AI. Fine if you are on AI but not when you are paying 7 euros 20 for it. Apart from this everything was great and would recommend. Little extras like water in room, kettle, free bus to Playa del Ingles and Mas Palomas. It is up a big hill if find walking difficult but taxis are fairly cheap about 6 euros to Playa del Ingles. All in all great Hotel with excellent service.

As most have said this is a very good hotel that could be excellent with a few tweaks. Positives: Breakfast is very good counted 13 different fresh fruits and around 9 pastries/cakes. Could do with the Cava every day not just Sunday though We found it easy to get sun loungers don't know what it would be like in the summer The staff are fantastic and overly helpful. Try to speak some Spanish and you will get a great response from them. There is loads of food at each meal but as some have said it becomes repetitive and bland. Let those on AI eat at your 9th floor restaurant. All you get is 10% discount which I think is pretty poor. The hotel dining room actually lends itself to being sub divided and made into individual themed restaurants rather than what is currently like the school dining hall with over 400 covers. Negatives Didn't see what got got additionally for our AI Premium which was booked through Jet2. You got the same hooch as everyone else Please don't take a deposit for pool towels. I don't want to take your towel home. Trust your guests we are not all thieves Please don't charge for safes in rooms. That one really rankles with me. This could be a USP for you. The safe is there it should be free. The evening entertainment could be better. We don't go for entertainment but because the restaurant environment is so poor even for us late eaters you were forced to the bar and suffer Volare and Living next door to Alice every night from 3rd rate singers. The Pool bar could do with being open a bit later than 6pm. Even in late February you could easily sit out until 7pm Overall a pretty good place to go to early spring or late Autumn. Would go back.

Well, the rooms were great and view from the cozy balconys is simply amazing. We had the all-inclusive but can now say that it wasnt for us. Breakfast was good but the other meals were utterly tasteless. They had plenty of food and everything was fresh but ultimately a bit depressing. The service in the restaurant was also not great. We could sit for 30 minutes waiting for a drink (which they insist needs ordering from a waitress and they did not seem to care about us having a good time. Also, do NOT visit the Thalasso. It's old and actually pretty unfresh. We could clearly see traces of rust in some foam. With this said, this is a decent hotel. We had a nice stay. Big Ups for the fantastic reception. They should train the restaurant staff about what service is.

Very enjoyable stay. Hotel facilities, service and self service restaurant (breakfast and dinner taken) all excellent. Good location in San Agustin albeit a little elevated from the front/beach, 10 minute walk only. Plenty of poolside facilities, sun loungers etc. Only negative aspect was the evening entertainment which was poor but this may well improve in the summer season.

Calle Las Margaritas, s/n San Bartolome de Tirajana Gran Canaria

Located in San Agustin, Gloria Palace San Agustin Thalasso & Hotel is a leisurely stroll from sights such as San Agustin Beach and Las Burras Beach. This 452-room, 4-star hotel has 3 outdoor pools along with a full-service spa and 2 restaurants. Also near this San Bartolome de Tirajana hotel are El Salvador Ecumenical Temple and Yumbo Shopping Center.


Dining

Enjoy dining at the hotel's 2 onsite restaurants: Gorbea offers relaxing ocean views; a restaurant specializes in international cuisine. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception. Buffet breakfast is offered for a fee each morning from 8 AM to 10:30 AM.


Rooms

The 452 rooms are air-conditioned and have an array of amenities, including furnished balconies, refrigerators, and minibars. Guests can expect free WiFi and TVs with satellite channels. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Coffee makers, phones, and desks are other standard amenities.


Property features

Guests of Gloria Palace San Agustin Thalasso & Hotel have access to a full-service spa, 3 outdoor pools, and a children's pool. There's free parking and a free area shuttle. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include a fitness center, 2 spa tubs, and a steam room.

Room options

Standard Double Room Single Use, Sea View

Twin 2 | Sleeps 1

Double Room, Sea View (1 Adult + 1 Child)

Twin 2 | Sleeps 2

Double Room, Sea View (2 Adults + 1 Child)

Twin 2 | Sleeps 3

Double Room, Sea View (3 Adults)

Full 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

83% of guests recommend this hotel

Total of 2805 reviews