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Gloria Palace San Agustin Thalasso & Hotel

4.0 out of 5.0

Recent guest reviews

A week all inclusive end of April to beginning of May on a second visit to Gloria resulted in another lovely holiday. Not much has changed since we were there three years ago. There are round sunbeds on the top sun terrace with sun blinds that pull across the top. These were quite comfortable and ok if you wanted to lie down but not too good if you want to sit up to read. We found sun beds easily every time we went out but sometimes umbrellas were in short supply as it was very hot. Be careful when it’s a windy day they do blow inside out if you are on the top terrace. Some of the umbrella’s and sunbeds need a bit of tlc. The room on the second floor had a sea view, it was spacious and clean as was the bathroom; towels changed when you request it or even when the cleaner fancied I think. We had two bottles of water left by the cleaners who came in every day sometimes early sometimes late but they never missed. The staff all around the hotel are mostly helpful and pleasant, especially in the restaurant. The food was very good with plenty of choice, the hot grilled food was particularly good with steak and Salmon among the choices, different salad choices and a variety of cooked food. If you haven’t yet tried the Canarian potatoes you should. The deserts were pretty much the same most nights, miniature cake, mousses, ice cream and fruit some tinned and some fresh but very nice and always plenty. The one thing I wasn’t too keen on was the dining room, it was quite noisy and a lot of the pretty rude people, it was bit of a bun fight at times. The Evening entertainment was ok different each night with flamenco dancers singers, dancers and a magician one night with a quick change assistant, it was mostly entertaining though. We didn’t visit the Gorbea panoramic bar at the top floor chill out terrace or use the Thalassotherapy centre so can’t comment on this. This was our second visit and I can recommend it on an all-inclusive package.

We had 7 nights half board at this hotel. Our room was comfortable and clean with balcony sea view. Perhaps better positioned plug points in room would have been useful otherwise adequate. Restaurant always very busy yet staff very efficient and quality and selection of food could not be faulted. Nice touches with musicians playing on few nights in restaurant too as well as nightly entertainment provided. Location of hotel an uphill walk away from shops and beach. Nice cliff path walk for those who like to be active. Not much else in location.Unless you hire a car etc then you need to use courtesy bus to get to places like del Ingles and especially Maspalomas which was well worth the visit for beach, scenery and good shops etc. We took public bus to Mogán and took boat trip from there which was very nice. Thoroughly enjoyed our holiday.

Had a great relaxing week at the Gloria Palace. The staff and welcome at reception as soon as we arrived was excellent. The rooms were spotless and the choice of food throughout the day catered for every need. Willy the bar / restaurant manager went above and beyond to make are stay memorable. Pedro and the pool bar staff also kept us entertained. I would highly recommend this hotel and will be returning in the near future. Rob & Sharon

We visited Gloria Palace for a week on the 5th of May as a family of four adults and three children (11, 10 and 6). Our family room was very clean, spacious and the beds were very comfortable. The double room was very spacious with a lovely view of the complex and sea/area. We were all inclusive. The food was really nice. Lunch and dinner varied and breakfast was always lovely with plenty of options to chose from. We visited the Spa, where my husband had reflexology (he enjoyed it) and I had a gorgeous massage given to me by the lovely Anabel. All the staff were very friendly and helpful and also very attentive. The front desk and the staff at the Spa reception went out of their way to ensure we had everything we needed to enjoy our holiday. The entertainment was at night was good, the children enjoyed the dancers, magician and jugglers. The pool complex and pool beds were spotless and the restaurant was always stocked up with food during meals. The local shops (10 mins walk) are good for gifts and bits and pieces. The nearest beach was spotless and had beds/umbrellas and great waves for the children. We will definitely return and stay all-inclusive again. It was a very relaxing, enjoyable holiday.

We stayed here for a week from 3rd May. This is a well established hotel which has been updated in areas in recent years, There are three pools available with an adults only area on the top floor (The sunbeds are at a cost up there but the pool is free to use) They have evidently spent money on updating this area but I wish they would make the adult only sunbeds free, I mean why would they need to charge for this? It was virtually empty on the occasions I went up there. The food was fab but as with all other hotels of this level the buffet style restaurant resembles a canteen, and madness can ensue if you arrive at peak times. The pool area was lovely, and there was plenty space to get a sunbed although I was there in May (A non-kids holiday time) and it was pretty busy, but never any issues with reserving beds. The evening entertainment was standard, nothing special. The drinks at the bar were expensive (we were B&B only) The rooms were decent and clean, and the beds were very comfortable. The TV didn't show any english TV, but the internet is good (and free) so I was able to stream netflix on my laptop late at night! I would say this hotel is more for families rather than couples. There were alot of kids around and the animation team do a great job of keeping the kids entertained. The location is not great in terms of other hotels available. San Agustin doesn't offer much at all. The shopping centre is dying and many shops are empty. You have to get a taxi/ bus (the 1 or 90 to playa del Ingles) or shuttle offered by the hotel (daytime only) to get around to the decent beaches/ restaurants etc. We did walk one day but it took a good 30 minutes. As a summary I would say that as I have also stayed at Gloria Palace Amadores, if you can afford an extra ££ head over to that hotel instead, the views are far superior to this hotel and everything is more modern and on a grander scale. Saying that, if you are looking for value for money, I would totally recommend San Agustin as it is a great hotel for families, despite it being in need of further modernisation (The marble effect in the lobby is seriously in need of removal, it shows the hotels age!) and the staff are lovely and friendly.

Once again, we enjoyed the hotel to the fullest extent and the employees really went all out to make us enjoy our holiday even more. The hotelrooms and familyrooms have a lot of space and nice facilities. When you want to chill out you can also go to the roof top (Gorbea) and relax . So it's a nice place for couples only but also for a family with kids ( have also animation ). The beach is a 10 min walk from the hotel and you can take the bus also to Playa or Maspalomas for free.

We are an Italian couple. The hotel is amazing. Location ok, parking ok. Relax & stillness. We chosen (and we suggest you) a room seaside with amazing view. The breakfast buffet was abundant and also there are some cooking stations where is possible to get some dishes according to the client requirements. Many tables outside or inside, you can choose.

What a fabulous week we’ve had. Can’t recommend this hotel enough. Room was spacious, bed enormous and comfortable. Lovely hot shower and fresh towels everyday should you need it!! To correct some negative comments Towels require a REFUNDABLE €10 deposit. You can refresh towels daily should you do wish for 50c. Hardly a deal breaker. Safe is €17.50 with a refundable €5 when the safe pin is returned. Less than €2 per day. On the day of check out AI finished as 12pm although they give you a voucher for lunch & drinks up to 3pm. This is made clear on their website and if you want dinner in the evening it is possible to negotiate a price with the restaurant. Pool area is kept clean & tidy in fact the whole hotel is kept to a high standard. My mum’s in a wheelchair so we could only access the first tier which was perfectly adequate. It would’ve been great to get to the next tier but again, not a deal breaker. We always found sunbeds and umbrellas without difficulty. Food was excellent. Plenty of choice with the grill at the top end of the restaurant which freshly cooked chicken/steak/fish etc every day. Pizza is excellent. The staff at this hotel were amazing. I wish I could name everyone who made that extra special effort. Especially with my mum but these are a few names which come to mind Raphael, Filip Santana, Brian, Reuben, Bram, Zoe, Hector. I could go on & on. Everyone of the staff were friendly & polite. Teaching us Spanish phrases always smiling and cheerful. We had an amazing time. Thank you.

My friends and I have just returned from a 3 night stay at this hotel and we can’t recommend it enough. The location of this hotel was excellent - only 30 minutes from the airport. The service was also excellent- the staff was always so friendly. The food choice and quality was also brillIant. We were also really pleased to see premium branded drinks were included in the all inclusive package- this is rare nowadays. We would like to call out one member of staff in particular - Pedro! He was just fantastic, always so happy, attentive and brought us drinks before we even asked. He is a credit to the hotel and I do hope this feedback gets back. I would highly recommend this hotel to groups and also families as the facilities were really brilliant!

We spent 7 nights here in April 2018 and loved it. Food was great, room cleaned every day, great view from balcony and the majority of the staff were friendly and helpful, especially Reception. Would agree with other reviews that the swimming pools were cold. I ventured in once and the coldness brought on a panic attack. I couldn't breath but with the help of my husband - no life guards spotted my difficulty - I managed to get out and used my inhaler which started me breathing again. I did not use the pools after that but it was lovely to sit in the lounger and enjoy the sun while my husband had a swim. We hired a car but if you are not an experienced driver then don't venture inland. Very mountainous (but beautiful) with lots of hair pin bends and single track roads. Peurto Mogan is well worth a visit, with a lovely beach, promenade, river and good shops. Parking can be a problem in most of the resorts. I couldn't believe such a small island could have so many cars. We went to the Gloria Palace on the recommendation of friends and celebrated a special birthday. The hotel gave us a free pass to the spa and a voucher for the Gorbea Restaurant. Nice touch. Would return to this hotel and would recommend it for all age groups.

Calle Las Margaritas, s/n San Bartolome de Tirajana Gran Canaria

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Gloria Palace San Agustin Thalasso & Hotel places you within a leisurely stroll of San Agustin Beach and Las Burras Beach. This 452-room, 4-star hotel has 3 outdoor pools along with a full-service spa and 2 restaurants. Also near this San Agustin hotel are El Salvador Ecumenical Temple and Yumbo Shopping Center.


Dining

Enjoy dining at the hotel's 2 onsite restaurants: Gorbea offers relaxing ocean views; a restaurant specializes in international cuisine. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception. Start each morning with buffet breakfast, available for a fee from 8 AM to 10:30 AM.


Rooms

The 452 rooms are air-conditioned and have an array of amenities, including furnished balconies, refrigerators, and minibars. Guests can expect free WiFi and TVs with satellite channels. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Coffee makers, phones, and desks are other standard amenities.


Property features

Guests of Gloria Palace San Agustin Thalasso & Hotel have access to a full-service spa, 3 outdoor pools, and a children's pool. There's free parking and a free area shuttle. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include a fitness center, 2 spa tubs, and a steam room.

Room options

Standard Double Room Single Use, Sea View

Twin 2 | Sleeps 1

Double Room, Sea View (1 Adult + 1 Child)

Twin 2 | Sleeps 2

Double Room, Sea View (2 Adults)

Twin 2 | Sleeps 2

Double Room, Sea View (2 Adults + 1 Child)

Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

83.0% of guests recommend this hotel

Total of 3899 reviews