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Gloria Palace San Agustin Thalasso & Hotel

4.0 out of 5.0

Recent guest reviews

Big and therefore much people. Crowded at the breakfast and in the elevators. Very attentive and nice staff. Smoothies in the poolbar were great. Nice and clean poolarea. Amazing views. We had a really nice room on th 8th floor, loved it. Supercomfy beds, slept like a princess!!!

It was very nice in the Thalasso. The swimmingpools are very big and there are a lot of different things. The service is very good. We will come back soon! Thank you San Augustin for the nice en relaxed day!

Nice 4* hotel with a 5 star service. Very friendly and profesional staff. Delicious roof top restaurant and beautifiul chill out zone. Thanks Miriam and Bram for the great service! As a frequent traveller I could really recommend this hotel. We will surely return!

The Hotel – 3.5 out of 5. Only 25 mins from Las Palmas airport, the hotel is on the hill above St. Augustin and enjoys panoramic views across the coast. Rated 4 *+ by our travel agent, it was certainly highly rated by us. There are adequate public areas, toilets, lifts and stairs to make the hotel an enjoyable and easily accessible place to be. All areas of the hotel are kept very clean by the staff, with the pool area being cleaned every day while we were there. The public toilets are also cleaned on a regular basis, but there were several times the checks had been missed by the staff, according to the sheets in the toilet. The toilets were clean, but deteriorated over the day, getting especially unclean after 8pm. We reported an issue with the shower, which was badly dealt with the hotel reception staff, meaning that we had to speak to the Guest Relations Manager (Eros) who then asked me what he wanted me to do about it!! – well, it turned out that the room 2 doors along was free, so we asked to use the shower in there and go for dinner whilst they fixed our broken shower – which they did. A bottle of champagne was delivered to the room as an apology – a nice touch. I would encourage others to report problems promptly to the hotel – they are keen to help and resolve issues that arise. Good work Eros! We didn’t visit or use the Spa, so can’t comment. Location – 2 out of 5. St. Augustin is a small village, essentially a stopover on the way to Playa Del Ingles. There is NOTHING within the immediate vicinity of the hotel, with a Hyperdino, Restaurant and Bar all 10 mins walk away to the left and a shopping centre with several bars and a couple of good restaurants 10 mins walk to the right. The locally rated Tapas bar (Por Favour) was also shut, so you’ll have to spend 6 Euros to get to PDI to get Tapas! The rocky shore is a good 15 mins walk away, with the beach a further 5 mins beyond that. If you want to spend 7 days on a sun longer, the location is ideal. If you want to visit the beach every day, this is not the place for you. The Rooms – 5 out of 5. Our double room was large, bright and airy, with a large bathroom (double sinks), double sliding door wardrobe and plenty of drawer space. There was tea and coffee and a fridge, with water replaced every day if required. The balcony was large (with a clothes airer fitted too), and had a small table and 2 chairs. The balconies are not overlooked due to the design of the building and so are very private after 11pm. The beds were large and comfy, the sheets and pillows white, clean and comfy. The air conditioning was centrally located and seemed to work well – we slept every night though there is always the background drone of the system to hear. Plenty of sockets too! The Pool and Sun Lounger area – 1 out of 5. We visited in August and the hotel was over 90% full. Every morning you were forced to get up before 7am if you wanted to put your towel on a sunbed to get a good spot or a favourite place. The hotel has a number of round beds – these were almost impossible to get, with most people putting down towels late at night before they went to bed! The sun loungers were in good condition, but there was an absolute lack of parasols and there were around 12 broken bases scattered around the various pool areas. The hotel needs to invest in another 30 parasols to keep the guests happy – the biggest arguments amongst guests was due to a lack of parasols, or people having one each, when the norm was 1 between 2 beds. The pools themselves were large (desalinated, not fresh water), clean and spacious and there were smaller pools for the kids too – a great resource. There were also pool side showers and changing cubicles too. Lifeguards patrolled all day and cleaned up as they went along. Issues with beds and parasols were resolved by Reception staff, not lifeguards. The pool area is a great resource but is being badly managed and ran by the hotel. The issues with the beds and parasols spoiled the holiday for us – who wants to get up at 6.30am on holiday?! The hotel changed the policy in our last few days, closing the pool area to everyone until 9am. This caused queues to form around 8.30am and a mad rush by people trying to get their “spot” once it was opened (which it never did officially – people just jumped the chains as it passed 9am). There has to be a better way of organising this kind of thing, surely?!... The Restaurant – 4 out of 5. This is one of the best AI’s we have visited. The standard of the food throughout the week was tremendous, with a fresh choice of meat and fish every day, fresh omelettes in the morning and fresh pizzas cooked all day. There is also a separate snack bar for Half Board customers to use. There was NO WAY you couldn’t not be happy with the food. Every aspect was catered for and you could have a different meal every day. The restaurant was also very clean and well ran by the staff – with Managers hovering around and not seeming to do much to improve the guest or staff experience. Perhaps they should just stay out of the way and let the staff do their job? Drinks on AI were good. Wine is by the glass or there is a house white and red bottle that can be shared during dinner (but not after strangely). There is bottled San Miguel to be had in the restaurant – but not elsewhere – and all soft drinks are bottled, so no rubbish here. Water is also offered with your meal. All in all, the restaurant and meals were the highlight of the hotel for us – excellent. The Entertainment – 2 out of 5. Whilst not overly important to us, there were lots of bad reports about the quality of the entertainment on offer at night – and we can understand why. The outdated (German oriented?) duet of “woman singer and male keyboard player with terrible European accents” is well past its sell-by date, and the examples we saw were truly bad. They seemed to come on between 7pm and 9.30pm, with the “star” act coming on around 9.45pm for an hour. Why not just put on a disco for the kids to dance to instead of these people? The “star” acts we saw were worthy of some comment – mostly semi-professional, entertaining and crowd-pleasing – with a variety too. There were acrobats, dance acts, singers, tribal dancers and magicians – and all seemed to go down well with the crowd. The act we saw and loved was a couple singing whilst a “Strictly” couple danced different dances – really excellent stuff!! There needs to be more thought given to the singing duets – these are truly awful. Why not just have some dance music for the kids to dance to before bed? The Room Towels – 1 out of 5. The 4*+ rating of the hotel might lead you to think that you’d be supplied with soft, fluffy white towels with which to shower or bathe. This is not the case – the towels supplied are glorified rags – small, harsh and transparent in places, they’ve clearly had their day and should be used to fuel the hotels heating system in the winter. A truly skin-rasping experience, the hotel manager should be ashamed – these are a major part of any holiday, and should be replaced as soon as possible. The “Adults” area – 1 out of 5. We were sold on the idea of an adults-only area – how disappointed were we! The top floor is marketed as an area with better loungers, a bar and a plunge pool – but nowhere does it mention that all of this chargeable, and that none of it is included in your all-inclusive package. The sunbeds are worse than the ones around the pool, the larger beds are around 28 euros a day and the drinks are extortionate - and the whole area is a playground for posers… very, very disappointed. Summary Would I stay here again – yes… but the standards are slipping below 4-star in my experience, and so I would say to look and see if there are other hotels in PDI or Maspalomas offering a similar price before booking the Gloria St Augustin. The location, pool management and slipping standards mean that I’d look at the RIU group of hotels on Gran Canaria over this one for a future booking for an AI 7-night break.

We had such an amazing week at this hotel. We love the spa the garden with the pool and the roof terrace. The food is lovely and the do beautiful mango mojitos 😍 A special thank you to Idaira Rodriguez who was always there for us with a beautiful smile on her face. She gave that extra little bit what makes a holliday special.

We have just got home after a 9 night stay at this hotel and I cannot rate it highly enough. The hotel is spotlessly clean the staff are fantastic nothing seems to be too much trouble and the food is superb we were half board and I am so pleased we didnt go all in I would have come home fatter than I have. We are hoping to go back again next year. Thank you to all staff for making our holiday so good x

We stayed at the hotel for four nights and we enjoyed it very much. Nice swimming-pool, great buffet and splendid terraces. The hotel offers a lot of activities for all ages. It is well-situated and it offers a nice seaview.

We have stayed in Gloria PalaceSan Agustin many, many times, but notice a considerable difference in the service concept this stay (we were here in May and October last year and now in February 2018). EACH employee in Gloria Palace is a true demonstration of customer service and service excellence! In the reception, in the bar, in the restaurant and the cleaning staff. Before our stay, we called the hotel and the service professional CYRO in the reception helped us out with all our wishes as he has always done in the past. We stay in room 323 with a perfect view of the sea and the room is kept fantastically cleaned by Dominga, our superb cleaning lady. It is really the best stay in Gloria Palace in the last ten years (and we are here several times per year) Each afternoon, we attend the bingo session in the pool bar area and are completely spoiled by Pedro and Juan Carlos, the great staff in the bar. We only have one more day here in Gloria Palace but we will for sure be back again and again. Gloria Palace is the perfect location for families as well as for elderly citizens. It is just impossible to be disappointed in this Place. Great location, great food, perfect service. All you could ask for!

Just back from a weeks break at the Gloria Palace, it was our third visit and it was awesome. From check in to check out we had no complaints. The staff were very friendly, our room on the seventh floor was spotlessly clean thanks to Laura. The food in the dining room was excellent with plenty to choose from. We enjoyed a leisurely few hours at the spa. We will certainly be returning again.

My partner and I stayed a week at the Gloria Palace and we were very impressed right from the start. The hotel location was convenient with impressive views and courtesy buses provided travel to nearby Playa del Ingles and Faro Maspalomas. We did not use any of the spa/leisure facilities as we just wanted sun and so, cant comment on these. We stayed half board and found the food for breakfast and dinner to be first class. Absolutely no complaints at all, a wide choice of delicious food in a buffet style, self service. On our last night, we dined at the rooftop restaurant, 'Gorbea' a table by the window provided superb views in a relaxing atmosphere, again the food was first class. We would recommend the Gloria Palace Thalasso & Hotel, San Agustin and hope to return again sometime soon. Upon returning home and speaking to friends, I discovered they have stayed here 5 times and also recommend the hotel!

Calle Las Margaritas, s/n San Bartolome de Tirajana Gran Canaria

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located in San Agustin, Gloria Palace San Agustin Thalasso & Hotel is a leisurely stroll from sights such as San Agustin Beach and Las Burras Beach. This 452-room, 4-star hotel has 3 outdoor pools along with a full-service spa and 2 restaurants. Also near this San Bartolome de Tirajana hotel are El Salvador Ecumenical Temple and Yumbo Shopping Center.


Dining

Enjoy dining at the hotel's 2 onsite restaurants: Gorbea offers relaxing ocean views; a restaurant specializes in international cuisine. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception. Start each morning with buffet breakfast, available for a fee from 8 AM to 10:30 AM.


Rooms

The 452 rooms are air-conditioned and have an array of amenities, including furnished balconies, refrigerators, and minibars. Guests can expect free WiFi and TVs with satellite channels. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Coffee makers, phones, and desks are other standard amenities.


Property features

Guests of Gloria Palace San Agustin Thalasso & Hotel have access to a full-service spa, 3 outdoor pools, and a children's pool. There's free parking and a free area shuttle. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include a fitness center, 2 spa tubs, and a steam room.

Room options

Standard Double Room Single Use, Sea View

Twin 2 | Sleeps 1

Double Room, Sea View (1 Adult + 1 Child)

Twin 2 | Sleeps 2

Double Room, Sea View (2 Adults)

Twin 2 | Sleeps 2

Double Room, Sea View (2 Adults + 1 Child)

Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

83% of guests recommend this hotel

Total of 3614 reviews