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Mercure Gloucester Bowden Hall Hotel

4.0 out of 5.0

Recent guest reviews

The hotel is situated in Upton St Leonard's a little difficult to find but well worth seeking out. The view from the lounge area is especially good. Bedrooms are pleasant but not all rooms have air conditioning which can be a problem. The hotel provide a three course meal very well presented with attentive staff. However for a four star hotel I found it very strange that all staff were required to serve in jeans, this I have never come across before. As you are staying in a hotel drink are on the high price but I found them very expensive. Reception staff were friendly, check in quick and ample parking. A very nice place overall.

It's been a long time since we have stayed somewhere so lovely. The staff are amazing. So friendly and nothing was too much trouble. The gentleman that served us on the second night, was simply brilliant. The room was very clean and the bed was heavenly. We both slept really well. It was the hottest few days of the year and we were lucky enough to have air con. It was needed and a wonderful bonus. We didn't hear any noise from the other rooms, other than the odd door closing. The food was tasty. We ate off the main menu the first night and the set menu on the second night. I did find a dead spider in my walnuts though, after i had eaten some! And the bacon at breakfast really wasn't very nice, it was very fatty and looked like it hadn't even been cooked! But the black pudding made up for it. After staying at another Mercure hotel a couple of nights before and it not being very good, this certainly made up for it. It was a relaxing couple of days away. We couldn't have asked for more.

Lovely night away in a great hotel. From check in we received excellent service. I asked for a nice room and our room was swapped for a lovely garden view. Staff couldn't do enough for us. Alisa on reception was especially helpful. Great meal and a beautiful setting. Will recommend this hotel to others xxx

Stayed at Bowden hall hotel for one night dinner bed and breakfast,arrived quite late but still made a booking for dinner no problem --the restaurant was open until 9.30 pm. The reception staff were SO helpful and lovely as were the restaurant staff too. The food was of a high standard though the portion size a little small if you were a big eater however they were fine for us.The room was on the top floor with quite a few stairs which we didn't mind but a baby fridge would have been brilliant. Complimentary items were plentiful and generous-although the window for the room was small the views were lovely. The grounds are simply gorgeous. Breakfast selection basic but nice and the staff would make any extras available too i.e. Different eggs or gluten free options.

Came here for a Sunday lunch and while the room and location was OK, the food is absolutely terrible! We had pork that you could bounce off the wall it was so tough! Everything was tasteless and to add to the disastrous meal the staff were rude and dismissive. Will not be returning, ever.

The hotel is nice, though a bit far from Gloucester centre. The rooms are spacious and clean. I asked for a individual room but had 2 extra beds! The restaurant is nice and cosy, there is also a nice lounge area by the restaurant. The food is slightly expensive but in general very satisfied.

My wife and I stayed here for 3 nights to celebrate our 42nd wedding anniversary and to explore the surrounding towns and villages. The hotel itself is set in large grounds with a parkland feel in an excellent location just east of Gloucester. We stayed in one of the upper rooms which was large and spacious with a double aspect and a large en-suite bathroom. The room was clean and comfortable, though the decor was a bit tired, something that was repeated in the stairways and corridors. There are no lifts in the hotel, something to bear in mind, but also something that we were advised about prior to booking and did not bother us. The room also did not have air conditioning, so the double aspect windows were a real bonus as we had the hotest days of the year so far and without the breeze from the windows the room would have been uncomfortably warm. We had our anniversary dinner in the hotel dining room, which was very enjoyable, though we ate out the other 2 nights. The buffet breakfast was also taken in the dining room, which was comfortably laid out with plenty of space between tables and chairs. The cooked breakfast was good, but there was not much selection for my wife who does not eat the typical cooked English breakfast, so she had just a choice of slided white, or brown bread (which could be toasted), a limited selection of cereals, a small very limited danish pastry selection, some fruit, but no cold meats, or sliced cheeses, no flavoured yougurts, so for her the breakfast was not very good value.

A peaceful and spacious site with ample parking. Helpful signage from the local lanes. Impressive building that has been well modernised and refurbished, with good sized bedrooms. Very comfortable bed. Although not a problem for me there is no lift to the upper floors and the corridors are lengthy and a little confusing for those with reduced mobility. There are several flights of stairs in different parts of the building. The bar and meals can be a little pricey but the standard is good and the service very satisfactory. The welcome on arrival was a little confusing and perhaps the lady concerned was too eager to be friendly and to please. Well intentioned but her command of English made it difficult to follow and it was almost overwhelming.

As a Business Connector, my role is to bring organisations from sectors including Charity, Business and Housing to collaborate on projects which will have a positive impact on the community. At the end of April, I hosted an event called The BIG Community Conversation which brought 50 senior leaders from different industries together to discuss how they could work together more effectively to address issues of need in Gloucester & Cheltenham. As this was my first major event of the year, I needed a venue which would not only be comfortable and accommodate everyone's needs but also be business minded. The Lakeside Suite at the hotel was the perfect venue. The room was set out with large round tables, all fully equipped with paper, stationary and refreshments. A projector, flip chart easels and marker pens were all provided which took away a lot of pre-event work for me. As a stand alone venue, my delegates didn't have to venture far to grab a hot drink, pastry or visit the conveniences, all of which helped me to facilitate a tight agenda. Upon arrival I was greeted by Mariusz who was my host for the day. Mariusz was very attentive and gave everyone a warm, professional welcome. He also used a pager system so if anyone needed anything throughout the morning, I only had to buzz. The décor of the suite is bright and fresh and certainly has a wow factor when you arrive through the suite's own entrance (saves wandering around the hotel to find the room). My delegates were all very impressed with the suite and some have already been in touch with the hotel to discuss future events for their organisations. These events will range from 10 people meetings to 100 plus festive parties etc. The staff are all very friendly but at the same time professional. Nothing is too much trouble and you are made to feel like you are their number 1 priority. I was impressed with the standard of catering, the professional venue and the friendly team so I will definitely be looking to host more events at the hotel. It is worth noting that the hotel is midway through a large scale refurbishment of the restaurant, bar and bedrooms so whilst it has maintained its classic manor house style, it is modern and inviting.

First the good things. The staff are helpful and cheerful. The grounds are lovely with views down over the lawns to a lake amongst the trees. The recently refurbished public rooms are attractive and relaxing mainly in pastel blues. Comfortable chairs, interesting light fittings, and a reception not dominated by the usual huge counter are the order of the day. The food is good and attractively presented. The beds are comfortable and most folk in our group are mostly happy with their rooms. Now for the buts. This is a 4 storey hotel and there is no lift. When I found out about this some weeks ago I arranged to have a room on the 1st floor up just 14 steps. When we arrived we were initially given a 3rd floor room which I refused. We agreed to have a disabled room on the first floor. It looked out on to concrete structures holding up the embankment a few feet away, a line of wire containers and had a bank of air conditioning units next to the window. However all this was alleviated by the appearance of a deer munching his way past the window. We were lucky in that we had a 6' length of hanging rail but with just 5 hangers which was exposed and not in a wardrobe. Other folk complained their rails were only a foot long. Our biggest bugbear was the minute hand basin suitable for a cloakroom with an enormous tap which completely prevented you from washing your face..It was just big enough to put your hands in. A minor bugbear is the fact that towels are not replaced even when left in the shower. Dirty towels are just refolded and put on the towel rail. I like the hotel but I would not stay again because of the lack of a lift in case we ended up with a 4th floor room. I have given a good mark for cleanliness although our shower was in a disgusting state when we arrived. It was cleaned over the next couple of days. The rest of the interior of the place appeared immaculate.

Bondend Lane Upton St Leonards Gloucester England

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • 24-hour front desk

Located in Upton St. Leonards, Mercure Gloucester Bowden Hall Hotel is 1.8 mi (2.9 km) from Gloucester Ski and Snowboard Centre and within a 10-minute drive of Rococo Gardens. This 72-room, 4-star hotel welcomes guests with a restaurant, free in-room WiFi, and free self parking. City Museum is also nearby.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is available for a fee.


Rooms

Mercure Gloucester Bowden Hall Hotel's 72 rooms provide coffee makers, phones, and ironing boards. LED TVs come with digital channels, and free WiFi keeps guests connected. Desks are also included.


Property features

Guests of Mercure Gloucester Bowden Hall Hotel enjoy access to free WiFi in public areas, 6 meeting rooms, and conference space. Free parking is included with your stay. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include express check-in and express check-out.

Room options

Classic Room, 1 Double Bed

Full 1 | Sleeps 2

Classic Room, 2 Twin Beds

Twin 2 | Sleeps 2

Superior Room, 1 Double Bed (Four Poster bed)

Full 1 | Sleeps 2

Privilege, Room, 1 Double Bed

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

66% of guests recommend this hotel

Total of 793 reviews