Skip to main content
Beginning of main content

Mercure Gloucester Bowden Hall Hotel

4.0 out of 5.0

Recent guest reviews

This hotel desperately needs a lift. On several occasions we saw guests struggling with the stairs - elderly, disabled, people carrying babies/young children etc. Our room was located on the top floor which made it a challenge with our luggage and for my husband who is recovering from knee surgery. When we were dressed for evenings out, I came down the stairs bare foot and put my high heels on in the reception as I was worried I would trip on the decent down which felt like it took forever. We didn't eat here in the evenings but the drink prices were astronomical - £23 for 2 double gins and 1 bottle of tonic water. Other than that, Breakfast was good and there was a large selection of hot and cold food, the rooms were decorated nicely and the staff were very pleasant. Just beware if you're not good with stairs.

Hotel has clearly been refurbished in recent times. Room was excellent, lounge excellent, dining room excellent, food excellent, location excellent. Staff rostering was appalling, no fault of staff - just not enough on duty. One young man behind bar who's duties (single handed!) included serving customers, waiting at tables in bar/lounge area AND room service!! He was a lovely lad who was very warm and welcoming and apologetic in that he couldn't provide adequate service as the hotel was quite busy. On asking him towards the end of the night was this a one-off situation, his reply was no, this is the regular staffing levels. No Manage could be found to share our complaints with. Apparently Duty Manager (Rachel) doesn't work evenings - what ??

First contradiction - we booked a privilege room and were allocated 445, nice and large, huge bed, good quality sanitary wear. However, rust spots over ceiling, large stain on the carpet in front of the bed, an inch gap at the bottom of the door which meant light came in all night. Tip - put the cushions at the bottom of the door. Second contradiction - staff, booked taxi in wrong name, asked for complimentary newspaper for both days nothing received. We asked the next morning and were told there wasnt a delivery ! We arrived Easter day and were told beakfast was 8.00 'til 10.00. On the 1st morning we arrived at 9.35 and there was only a small piece of baguette left. My wife asked for some more, and the waitress went to the kitchen to find out. She returned to say "the allocation for that day had been used up" ! However if we wanted to wait 10 minutes they would get some more, we didn't. Hot food was buffet style, but the bacon and fried eggs had been stewing for ages. On the 2nd morning we also arrived at 9.35 and were told in no uncetain terms "Breakfast finished at 9.30" ! We had already put our fruit juice on a table, when the waitress for reasons only known to herself decided to un-lay the table , and re-lay it with virtually the same crockery ! The attitude of the breakfast staff on both days was indifferent and unhelpful. However the Eastern European lady on reception (sorry we didn't get your name) was extra helpful in helping us get a refund on an overcharged taxi fare from the hotel. The same can be said from Owen also on Reception, who after hearing of our breakfast woes agreed to not charge us for the said breakfasts. Third contadiction - The public rooms are beautifully decorated, and the flower arrangements stunning. Menu cards in public areas wet and covered in tomato sauce stains.The hallways and rooms however could do with a refurb.

We stayed for 2 nights on a secret escapes package. Lovely building and the décor really tasteful. Our bedroom was large with a huge bed and good bathroom. All the staff were friendly and helpful nothing was too much trouble, they are a credit to the hotel. We had a meal in the hotel one evening and there was a great selection and we both really enjoyed our food. We had a great weekend and would definitely recommend this hotel.

Easy parking rural location, pleasant friendly staff ,very good food , though a bit ott on price , comfortable room , and large king size bed, good ensuite good force on shower a bit skinny with tea making facilities .no lifts .Good size spacious lounge area large grounds with small lake dog friendly! just a little jibe, i do wish business guests would take their skype laptops and use them in their rooms ,annoying to hear them ,sadly this seems to apply at most hotels these days to me as annoying as smoking!

All the staff we spoke to were friendly and welcoming. We were on a secret escapes package which was excellent value. Hotel is not far from M5 but involves some narrow, bendy roads to get there. Plenty of car parking. Food in the restaurant was good quality. Would stay here again.

Was invited to a private party at Bowden Hall. It took a while for my husband and I to be noticed on arrival; I had to find where to hang my coat up myself, but after that we had a nice evening in good company. The upstairs space that was provided was good for the size of the party. The food I had was perfectly ok, especially the salmon which. Other members of the party weren't quite so impressed with their choices and some sent fairly full plates back. Serving staff were attentive and friendly and well informed about my gluten free diet which was reassuring.

Large hotel in somewhat secluded country location although not far from M5. We had a dog with us and it was ideal as there are extensive gounds behind the hotel and dogs are welcome in all parts except the restaurant. Bedrooms clean and comfy although bathroom was tired and there was only a set of shelves and a short hanging rail instead of a wardrobe.(Like Ibis Budget) Food well prepared and presented. Hotel staff excellent, lots of parking and pleasant public rooms. Will probably return. r

We went up the Drive to a lovely looking building. Car park was large and there were spaces available. Garden looked nice. Could have done with a sigh on the door to say which to use and to push/pull. We went inside to the desk. It wasn't obvious this was the reception as it was just a desk. Perhaps it could be made more welcoming. The decor in the lounge and breakfast room were very tastefully done. A very pleasant lady appeared from the back room and began to check us in. All went smoothly and after a long explanation we were given our key to the room. It wasn't too far along the corridors and up a few flights of stairs but this could cause a problem for many people, as there was no lift. Hotel is graded as a 4 star hotel, but I would class it as a high 3 star as there aren't any/many facilities. The bedroom was large and so was the bed. We also had a table and chairs with room to spare. T.V was modern. The bedroom was very warm but you could open the window (modern sash) or put the air conditioning on (very efficient). Could have done with more tea and coffee as a starter. More bath products needed too. If you had a bath in the evening there would be insufficient gel for the other persons shower. Toilet was difficult to flush and the old fashioned toilet roll holder kept falling on the floor. Breakfast the next morning was good, with a varied choice of continental. Could have done with some mushrooms on the hot buffet. I would certainly return to this hotel although there isn't much in the local vicinity, not even a shop. 15 minutes drive into Gloucester. We have recently returned from the Windermere hydro hotel in Bowness, the Bowden hall hotel was far superior and better value. The pictures look like the room you get.

Spent 3 nights here recently whilst exploring Gloucestershire, Worcestershire and Herefordshire. Don't like the minimalist reception and waited a while before anyone came to check us in. Room was adequate for our needs but far too hot even with both radiators turned off. I asked for flannels and whilst they were promised they never materialised at all. We were on the 4th floor and were dismayed to find there are no lifts! A wheel chair lift was installed on the first flight and whilst I appreciate disabled people would need this facility I found it most annoying when every time we came down We had to wait for someone on a Zimmer frame to be taken up or down. The lift was operated by the receptionist so maybe that's why they were not around to check us in originally. I have no idea what happens to these disabled people in a fire!? Breakfast was disappointing in that the eggs were not cooked, a large amount of albumen jelly was apparent around the yolks and I for one would not eat them. Dinner too was disappointing on both nights. I chose hake but it had no taste at all and whilst it was served with potatoes the other "vegetable" that looked like pea shoots or similar it was not nice at all! Second dinner was lamb shank which was good but the accompanying potato mash was lumpy and the French beans were barely cooked The staff were like puppets, overly effusive but ineffective. Wouldn't stay there again.

Bondend Lane Upton St Leonards Gloucester England

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • 24-hour front desk

Located 1.8 mi (2.9 km) from Gloucester Ski and Snowboard Centre, Mercure Gloucester Bowden Hall Hotel is within a 10-minute drive of Rococo Gardens. This 72-room, 4-star hotel welcomes guests with a restaurant, free in-room WiFi, and free self parking. It's also near City Museum and Gloucester Quays.


Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is available for a fee.


Mercure Gloucester Bowden Hall Hotel's 72 rooms provide coffee makers, phones, and ironing boards. LED TVs come with digital channels, and free WiFi keeps guests connected. Desks are also included.

Property features

Guests of Mercure Gloucester Bowden Hall Hotel enjoy access to free WiFi in public areas, 6 meeting rooms, and conference space. Free parking is included with your stay. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include express check-in and express check-out.

Reviews from Trip Advisor

Trip Advisor aggregated rating

66.0% of guests recommend this hotel

Total of 939 reviews