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Hallmark Hotel Gloucester

4.0 out of 5.0

Recent guest reviews

Wanted a new year break after the festive celebrations this hotel fitted the bill nice and clean excellent staff both friendly and helpful had breakfast and dinner at the restaurant both days plenty of choice and very good service. Short drive into Gloucester city centre well worth a visit. A longer drive to the Cotswolds so a car essential if you want to get out and about.

A really nice stay at the Hallmark. Good facilities, Good bar food and helpful staff. There was a girl who was working on the desk 03.01.17 (glasses, long dark hair - sorry we didn't get your name), who was particularly helpful and gave us some very useful info and advice for a place to visit on the Cotswolds.

Rooms were cold. Emergency exit doors were broken creating a draft in freezing cold weather. Other parts of the hotel were cold too. The rooms were dated with old furniture, light mildew stains on the bathroom ceiling and plumbing that wasn't great. The bar food was awful and priced like the Ritz. The only good we enjoyed was the pool, just for some warmth, and that needed refurbishment too. Unfortunately, I won't be staying here again.

We took the 3 day "Black Tie Package" - Excellent package great value for money. The room was 1st class, food excellent and the staff so friendly and obliging. All the staff seemed well versed in their duties and properly trained. Customer service was excellent. No complaints at all. An especial mention for our waiter in the restaurant Gee. Very attentive, no request too much.

Lovely hotel. Booked a 2 night new years eve residential party package for 13 people. Bedrooms were clean & comfortable. It was noticeable however that there we no lifts in the building. Obviously there must be wheelchair access somewhere but for those aren't disabled but mobility isn't good, would struggle with the stairs and porterage of suitcases etc. Absolutely fabulous food everyday except the main course of lamb on new year's eve was tough. However one of the ladies in our group had allergies and they catered for her very well. We were a fairly large group and asked if we could all eat together. They really excelled because the first night and both breakfasts were provided exclusively for us in their boardroom! Well done, made us feel special. The dinner on new years eve was a bit chaotic. Our dietary requirements were e-mailed several weeks in advance. On the night our special request for starters was given t other guests who had not pre-ordered. When it came to our table they tried to fob us off with something completely different that nobody wanted. However it was rectified later by the duty manager. As stated the lamb main course was quite tough, many pieces were returned uneaten. Dessert was delicious. The cheeseboard selection was good but only 9 crackers for a table of 13 people! We all really enjoyed the stay and would certainly use the hotel again

Spent a night here between Christmas & New Year. Very pleasant place, some areas of the hotel need a little more tlc but most parts are well kept. Spa facilities are good, massage was average. Our room was spacious and clean with a big comfortable bed. Breakfast was self service but all very tasty. All in all it was a very pleasant stay and yes we would return.

Really good night at the New Year Gala Evening. The food was delicious and most importantly (for me) hot!!! Service was swift and polite and anything that we asked for was quickly brought to our table. Disco and band also great offering a wide range of musical taste. Only thing I would change would be the table shapes. There were both round and rectangular tables...our party was on a rectangular one which is always less sociable for an evening like this.

Stayed at hallmark Gloucester for 2 nights on 30th and 31st December have to say great value for money. £189 p.p for 2 nights . Will definitely be doing this again room was clean and bed very comfortable afternoon tea breakfast and evening meal was dry good too. NYE event was brilliant..

Lovely hotel centrally located for an extended family catch up that live all over UK. We had great fun catching up at this hotel. Staff were so friendly and engaging. Facilities great and food really good. Thank you to all for a wonderful trip.

I’ve stayed here a few times over the past five years as it’s only a few minutes’ walk from family. This a basic 4* hotel, nothing flashy, but the rooms are always clean and the staff friendly. Probably a little overpriced for what it is. I didn’t need to eat or use the leisure facilities on the last few trips.

Marlstone Close, Robinswood Hill Gloucester England

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Hallmark Hotel Gloucester places you next to Gloucester Ski and Snowboard Centre and within a 3 miles (5 km) of City Museum. This 95-room, 4-star hotel welcomes guests with a restaurant, a full-service spa, and an indoor pool. It's also near Gloucester Waterways Museum and Gloucester Docks.


Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. Start your day off with English breakfast, available for a fee.


Hallmark Hotel Gloucester's 95 rooms provide coffee makers, ironing boards, and desks. Guests can expect to find free WiFi and 32-inch LCD TVs with satellite channels and pay movies. Bathrooms have hair dryers and free toiletries.

Property features

Hallmark Hotel Gloucester features a full-service spa, an indoor pool, and a fitness center. If you decide to drive, there's free parking. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and 7 meeting rooms.

Room options

Double Room

Full 1 | Sleeps 2

Executive Double Room

Queen 1 | Sleeps 2

Family Room

Full 1 | Sleeps 4

Single Room, 1 Single Bed

Twin 1 | Sleeps 1

Reviews from Trip Advisor

Trip Advisor aggregated rating

62% of guests recommend this hotel

Total of 1707 reviews