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Hallmark Hotel Gloucester

4.0 out of 5.0

Recent guest reviews

Stayed here for a Fri/Sat visiting relatives locally - little difficult to find in middle of housing area - looks like needs a make over as tired exterior - room was adequate, broken light switch, one bulb nor working, broken window and iron exploded ... otherwise ok enough - buffet breakfast is ok but nothing special or even anything to suggest local or free range/organic produce - would not choose to stay there again unless was some cheap deal

My husband booked a package for this hotel for 2 nights. 3 course meal on the first night aswell as a bottle of wine. We were greeted by friendly and helpful staff at reception. We used the pool on the first night and again the male staff member was friendly and helpful. Restaurant staff again friendly and helpful aswell as the food being delicious. Breakfast next morning was self service and was great aswell. We couldn't fault our room as clean and spacious and housekeeping polite friendly and helpful aswell. Would visit again.

We are staying here at the moment. Our room is a good size, quiet, clean and tidy with a large comfortable bed. The food is amazing and well priced with plenty of choices. The spa facilities are very enjoyable and relaxing and the lovely staff ensure all your needs are met. Local amenities not far away and we'll enjoyed. We look forward to staying again sometime. Thank you.

My friend and I stayed at the Hallmark Hotel in August 2017 and it was absolutely excellent. The front reception desk team were welcoming and extremely knowledgeable and helpful on every level. The bedroom was spacious and the beds extremely comfortable. We also took full advantage of the spa facilities on site, which absolutely suited our needs at the end of a long day of exercise. The restaurant was also great - excellent spread at breakfast (although could maybe do with some more fruit on offer!) and the dinner also (I can highly recommend the fish cakes). I wouldn't hesitate to return. Thank you for a fab stay!

Stayed here on a last minute overnight trip to the Cotswolds. It seemed quite good value at £64 with the use of leisure facilities. The room was what we expected at first glance although in need of some tlc and there was a funny musty smell. This wasn't surprising when we found there was no air extraction in the bathroom and the entire bathroom ceiling was mouldy! Get extractor fans installed and this won't be a problem! The room & bathroom were clean otherwise. We would probably try somewhere else if we were going to return to the Cotswolds.

The room was large and facilities were very good, however the décor was tired, scruffy and the room did not appear to be properly cleaned. We raised the concern with reception and there was little improvement the next day. Little things, such as bottled water, biscuits and shower gel were not replenished for the second day. The restaurant was nice and the food was very good, however we were surprised to wait 35mins for our drinks order, despite being among the first to be seated. Our waiter could do with a refresher course in customer service as he seemed put out that we hadn't booked, despite ample capacity and he was sarcastic when we asked about child portion sizes. The leisure facilities were excellent and what we would expect from a 4 star hotel. Overall a tired hotel in need of rejuvenation, in a good location for Gloucester and the Cotswolds.

Stopped there on the way home from Wales. Our room was clean & large enough. Staff were ok, but could be friendlier. Ate at the restaurant at night & found the food to be nothing special; the service could be better too. Breakfast could be improved by using better quality ingredients. All in all, an ok place but not worthy of a four star rating.

Our room was a reasonable size and clean and staff on reception and in the restaurant were polite and friendly. The food offered in the restaurant was very average pub grub and breakfast was a standard fry-up or continental option. We used the spa facilities which were ok but a little grubby and the water had an unpleasant smell. Me and my husband had a full body massage treatment, my husband enjoyed his but mine was disappointing and I felt that the masseuse lacked experience and also ignored my request for a 'firm' massage. My massage also begun late but this was not addressed by the staff. We were awoken on Sunday morning to a fire alarm which sounded for about 1 minute (enough to get us out of bed and dressed). This was never explained or mentioned by the staff and gave us a bit of an abrupt start to the day! A bit of a disappointing stay overall. I wouldn't recommend.

Myself and my two sisters came here for a 'special birthday' treat ! The room was nice a spacious - the food was outstanding - the spa was relaxing and the staff were really helpful and friendly ..... would definitely come back again - thank you

The hotel itself is worth a stay - clean, comfortable, good facilities - but it's the staff that really make it. Efficient and professional but also incredibly friendly and approachable. We were travelling with our six year old son and the staff couldn't have been more engaging. Brilliant! Keep a look out for online deals. We actually upgraded our family room to a whole suite for about £15! (Our son thought he was in heaven getting his own private room!)

Marlstone Close, Robinswood Hill Gloucester England

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Hallmark Hotel Gloucester places you next to Gloucester Ski and Snowboard Centre and within a 3 miles (5 km) of City Museum. This 95-room, 4-star hotel welcomes guests with a restaurant, a full-service spa, and an indoor pool. It's also near Gloucester Waterways Museum and Gloucester Docks.


Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a English breakfast is available for a fee.


Hallmark Hotel Gloucester's 95 rooms provide coffee makers, ironing boards, and desks. Guests can expect to find free WiFi and 32-inch LCD TVs with satellite channels and pay movies. Bathrooms have hair dryers and free toiletries.

Property features

Hallmark Hotel Gloucester features a full-service spa, an indoor pool, and a fitness center. If you decide to drive, there's free parking. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and 7 meeting rooms.

Room options

Double Room

Full 1 | Sleeps 2

Executive Double Room

Queen 1 | Sleeps 2

Family Room

Full 1 | Sleeps 4

Single Room, 1 Single Bed

Twin 1 | Sleeps 1

Reviews from Trip Advisor

Trip Advisor aggregated rating

62% of guests recommend this hotel

Total of 1607 reviews