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Hallmark Hotel Gloucester

4.0 out of 5.0

Recent guest reviews

Came to this hotel for a belated birthday. The new reception lady tried her best but still has a long way to go. I did come back and see her to ask very kindly if l could have another bath towel. So l could have one for my hair as it is much to long with the hand towel. She even said she would ask the other receptionist Sadly when we came back from the pool 2 hours later it had not arrived. So had to get one from the spa. The room looks rather tired the net curtains were dirty and lots of mill due all around the windows. Also the towel rail was supposed to be hot it was cold. We did have a swim and a Jacuzzi and the steam was nice but various areas quite rusty. On the positive side we did get two free drinks each from the bar which was really kind. The dinner was ok. The staff need to be more on the ball at the bar and at dinner. We had to ask for our water twice. We did have wine as well.The waitress just put our food down with no care. We waited for about half an hour for the desert menu. One never came so we decided to leave. We shall not be returning back. Please train all your staff. Plus clean the net curtains and window sills etc.

Wonderful spa brake! Receptionist on check in was helpful I believe her name was Lindsey, very polite and helpful, treatments were lovely and relaxing - spa therapist was very good didn't quiet catch their name but our treatments were on Monday 16th at 5.30! Really pleased with our massages and the use of the spa facilities. The room we had was spacious and modern, the food in the evening was tasty. With our package we had cocktails and prosseco included which we both enjoyed. Great value for money, really enjoyed Will be back again!

To distinguish, this review says as much about the Hallmark business as it does the Hallmark Gloucester Hotel. I'm staying here this evening and writing this review from my room. I want this to be fair and balanced. Room fine, reception staff helpful, facilities ok. Dinner this evening: "I am coeliac and can I please see your Gluten Free menu". Friendly chap returns with 3 grubby, laminated A4 sheets and a copy of the menu "here are the allergens lists and the menu" (insinuating that I cross reference the "contains gluten list" with the menu). Tomato soup and trout are the specials. "Can you check the Tomato soup is gluten free please". Friendly chap wanders off. Never did hear back from him and had to ask another friendly lady who assured me it was. She also (kindly) asked chef if the fries were cooked off in non cross contaminated oil. Message back that he would cook them separately (thanks Chef). Service ok, food ok, restaurant quiet (Monday Evening). "Desert menu sir?" "yes please". Aha - Gluten Free options clearly marked on desert menu....hang on....why marked here and not on main menu? Waitress says "let me go and get the allergens list"...I politely point out they are on the desert menu already. she was surprised too. Leaves me with a feeling of inconsistency and a lack of confidence and care for customers. I imagined a "we haven't got round to updating the main menu yet...we will, its on our list to do" response if I asked. And then that feeling that only Coeliacs truly know - the impending doom one - as I slowly realise that I have eaten gluten somewhere along the line of tomato soup, chicken, fries and garlic butter. Really? Really? after all the matrix management and checking. Fedback to friendly waitress that it might be really helpful if your main menu had GF options your desert one and that customers don't do all the checking but trust the place they are eating based on staff knowledge and understanding (Hallmark?). "good idea...I'll let the manager know". Most every other service provider seems to manage it. Its almost 2018 folks. You have customers choosing Gluten Free as a diet choice as much as you do those with an autoimmune disease that can result in lots of very serious nasties if we eat gluten (its poison to us you see). I'm not even a new coeliac on his high horse. Pass on desert, begin bloating and currently not enjoying the gripes, pain and soon to be regular visits for the next 24 hours or so. Only a day at work tomorrow to suffer in silence. Thanks Hallmark. Its rare nowadays that an organisation that prides itself on "the home of great hospitality", prides itself on "tailoring our approach to each guest" and a "best of British food offering of home comforts" asks a customer to work hard to determine what they can eat of an evening, doesn't provide reliable information and has managed to make me want home comforts (rather than stay here) as I'm about to be sick. Been a busy day at work. I just wanted a meal, glass of wine and to be fit for another busy day at work tomorrow. Do I bill you my day rate if I'm ill all day? The real concern is that I've booked another 4 separate nights here over the coming weeks (googles the cancellation policy). Room 118 16.10.17

As David Soul sang out 'Silver Lady' on our way back from this hotel, the line "seedy motels and no star motels" struck a chord. Stuck between a rock and a hard place, we booked this hotel (sic) because it had 4 AA stars (and we were desperate to find somewhere in Gloucester. Should have paid more attention to the reviews. The highlight was the bed which was very clean and comfy (if the music from the open doors in the various banqueting suites allowed sleep)! The lowlights were everything else. Shabby (but not chic), dirty windows and generally a bit unloved. Bizarrely situated in a housing estate, it has the charisma of 'Alan Partridge' and the ambience of the fictional 'motel' in the eponymous tv series. Tea and coffee at breakfast was self service and instant. Prosecco the night before was flat (spent several minutes trying to argue that 10 bubbles in a glass do not sparkling wine make). Generally overpriced and underwhelming.

I bought the Girls Night In Package as a surprise 40th birthday gift to my best friend. We were very impressed with the Girls Night In package as we had a lovely room (shame no Twin but the double was large enough for us to feel like we had a Twin bed), glass of sparkling wine, a cocktail and a three course meal as well as breakfast. We also had use of the leisure facilities and had a 25 min treatment which was lovely. The pool exceeded my expectations and I love the fact the pool water was spot on (like getting into a lovely warm bath) than getting in and feeling the chill before we got used to the temperature! The downside was that no robes or slippers were in our room ready, the reception staff didn't run through the package deal in detail so I had to find out what time dinner/breakfast was and how we can order our cocktail and also I had to remind the waiting staff that we still hadn't had our cocktails by the time we had finished our main course. Overall I'd definitely come again and I've already recommended your hotel and the Girls Night In package to a friend of mine!

I have just spent 2 days at the hotel on a spa package and couldn't fault it. Friendly staff, all very accommodating and attentive. Spa facilities were great and the treatments were fantastic. Our deal included all meals, and tasty meals they were in the atmospheric restaurant. The receptionist was very knowledgeable and helped us out alot, Lindsey, I think her name was. Great time had by all of us.

First I must say I was sent a very good deal for this hotel as we have been to several of Hallmark Hotels before and they have been fantastic this was of a completely different standard. The room was alright till I went in the bathroom to find two glasses with toothpaste marks on them from the last occupant NOT good also several lights had gone making the bathroom dark. The meal in the deal was adequate and to be fair there was a large free glass of wine. Breakfast was another matter the coffee was undrinkable no fruit except some fruit salad made wholly with melon. No muesli no porridge or wheetabix there were some danish pastries that were good but nothing for my husband who doesn't eat these.There seemed to be plenty of cooked option if that is what you want. Sorry this is such a negative review not at all my usual style needless to say we would not go back.

I had a full body massage by Shelley, and have to say it was the best massage I have ever had. Shelley was very knowledgeable and professional but also friendly and welcoming. I will definitely recommend her to my friends and family.

This is a great hotel with a lovely spa and great restaurant. The reception staff were very friendly and accommodating. As it was birthday when I got to the room I received a complimentary bottle of prosecco and chocolates which is a lovely touch from the hotel! The restaurant food was amazing and you could tell the staff there worked hard all night. The only slight niggle was the wait at the bar for drinks, every time we ordered a drink there seemed to be a long wait even when it wasn't that busy! We waited 25 minutes for our cocktails in the evening that were pre ordered! Other than that, a wonderful hotel with lovely rooms. I will return again!

We recently held a weekend reunion celebrating the 50th anniversary of our school at which 100 former staff and pupils attended. The hotel was the perfect setting for it. We had a casual evening in the bar on the Friday where we were able to get good bar snacks or meals in the restaurant. On the Saturday we hosted a 'sports day' on the lawn out at the front of the hotel with afternoon tea in the restaurant followed by a gala dinner in the Parkside suite in the evening. From organising the logistics with the hotel to the weekend event itself, the staff were excellent. They were flexible with our demands and bent over backwards to ensure the weekend went as planned. The staff were friendly and management constantly checked in with me and the rest of the organising team to make sure everything was as it should be. The Parkside Suite was perfect for our evening do as we had our own bar and dining area so didn't disturb the rest of the hotel and it allowed us to decorate it as we wanted to. That we got feedback like it was the best reunion we'd organised was testament in a large part to the hotel and staff who did what they could to ensure we all had a great time. Massive thank you to the staff for helping us have a wonderful, memorable weekend.

Marlstone Close, Robinswood Hill Gloucester England

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Hallmark Hotel Gloucester places you next to Gloucester Ski and Snowboard Centre and within a 3 miles (5 km) of City Museum. This 95-room, 4-star hotel welcomes guests with a restaurant, a full-service spa, and an indoor pool. It's also near Gloucester Waterways Museum and Gloucester Docks.


Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. Start your day off with English breakfast, available for a fee.


Hallmark Hotel Gloucester's 95 rooms provide coffee makers, ironing boards, and desks. Guests can expect to find free WiFi and 32-inch LCD TVs with satellite channels and pay movies. Bathrooms have hair dryers and free toiletries.

Property features

Hallmark Hotel Gloucester features a full-service spa, an indoor pool, and a fitness center. If you decide to drive, there's free parking. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and 7 meeting rooms.

Room options

Double Room

Full 1 | Sleeps 2

Executive Double Room

Queen 1 | Sleeps 2

Family Room

Full 1 | Sleeps 4

Single Room, 1 Single Bed

Twin 1 | Sleeps 1

Reviews from Trip Advisor

Trip Advisor aggregated rating

62% of guests recommend this hotel

Total of 1644 reviews