Staff is very difficult to work with. Nobody wants to help a customer out.
Staff was very nice and walking distance to food and the stadium
Great trip!
within walking distance of everything, shopping, dinning, State Farm Arena, Gila River Arena, excellent amenities at the hotel.
Perfect valet before the Cardinals game. And Dinner was great afterwards. Can't wait to go again.
No free wi fi and parking they said city garage and had no control over validation of tickets but the restaurant near by was doing it. Said they were going to charge my card 50 a day for incidentals but they changed me 60 and still have not gotten it back bed was uncomfortable
Great location and ambiance
The room was very spacious but dated. No USB ports. The shower was not good. The spray was harsh and the shower curtains did not contain the water. Once they all got wet we had a lake and river in the bathroom where water was just running down the curtains onto the floor. The hotel itself is nice and a great location. Staff were very friendly. Pool was great.
Great staff and great hotel. This is my second time here and have never had any issues.
Great hotel would recommend clean nice friendly staff
The soap smelled bad Good hotels use soaps that Senegal’s like spring
Located in Glendale Sports and Entertainment District, Renaissance Phoenix Glendale Hotel & Spa is within a 5-minute walk of popular attractions such as Westgate Entertainment District and Desert Diamond Arena. This 4-star hotel has 320 rooms and welcomes guests with a restaurant, a full-service spa, and an outdoor pool.
This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. For your convenience, a full breakfast is served for a fee on weekdays from 6:00 AM to 11:00 AM and on weekends from 7:00 AM to 11:30 AM.
Smart TVs come with satellite channels and Netflix, and guests can stay connected with WiFi and wired internet. Bathrooms have hair dryers, free toiletries, and bathrobes. Other standard amenities include iPod docks, refrigerators, and coffee makers.
At Renaissance Phoenix Glendale Hotel & Spa, guests enjoy a full-service spa, an indoor pool, and an outdoor pool. Parking is available for USD 20 per day (USD 25 per day for valet parking), and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with concierge services, securing valuables, and luggage storage. Other amenities at this spa hotel include a gym, a sauna, and a spa tub.
Staff is very difficult to work with. Nobody wants to help a customer out.
Dear Kelly,Thank you for providing feedback about your recent stay with us. I'm happy to see that your enjoyed your stay and hope to see you again soon.
Dear Catherine,Thank you for providing feedback about your recent stay with us. I'm sorry that we failed to meet your expectations. Feel free to contact management at the hotel to provide detailed information as to how you feel we can improve. Warm regards
Staff was very nice and walking distance to food and the stadium
Dear brian,It is wonderful to hear that you had a great stay at our HOTEL. We appreciate you taking the time to share this review and inform other travelers of the convenience of our location and the sincere hospitality of our team! On behalf of the entire staff, thank you for choosing us, and we will look forward to your next visit!Best,Renaissance Phoenix Glendale Management
Dear Catherine,Thank you for providing feedback about your recent stay with us. I'm pleased to hear that we exceeded your expectations. Hope to see you again soon.
Dear Rodney,Thank you for taking the time to provide feedback about your recent stay with us. I'm glad to hear that we exceeded your expectations and that you enjoyed your stay. Hope to see you again in the future.
Dear Casandra,Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon.Best,Renaissance Glendale Management
Great trip!
Dear Sinnie, We are thrilled that we provided you with a great trip. We appreciate you choosing our hotel and hope to welcome you again soon. Thank you for your kind review. Best, Renaissance Glendale Management
within walking distance of everything, shopping, dinning, State Farm Arena, Gila River Arena, excellent amenities at the hotel.
Dear Daniel, We are so appreciative of your kind review. It is rewarding to know that you enjoyed our location and excellent amenities. Your remarks serve as an encouragement to our team who strive to provide a pleasant stay. Thank you for taking the time to share your experience and please visit us upon your return to the area. Best, Stephen Eberhart General Manager
Perfect valet before the Cardinals game. And Dinner was great afterwards. Can't wait to go again.
Thank you for choosing Renaissance Glendale Hotel & Spa. We appreciate your feedback. We hope to see you back here soon!
Dear Pat,Thank you for your review. Please accept my sincere apologies for the level of service that you received. I have addressed your observations with our staff, and hope that you will join us again and experience an improved level of customer service. Sincerely,Renaissance Glendale Management