Its my 3rd time here and its my spot .
The rooms were filthy; we saw stains on chairs, questionable residue on the headboard, water damage on the counters, food residue on the kitchenette, and the rooms smelled like someone had been smoking in the rooms for 20 years. Yes I said rooms, friends of ours had the same situation in their room. This is the first and last time that I will be staying in extended stay. I work in a hospital and felt filthier coming home from this establishment than coming home from an isolation room.
Very dated; smell of smoke filled the entire hotel
Convenient location. Easy access. Low price. That's all.
Took 15 minutes for desk clerk to appear. Room was clean, heater worked. Nothing special about place. Great for early morning flight. Near ohare airport.
Facility near where I had to go in the morning. The desk attendant was very short with his answers, I was given A smoking room and the hallways filled with Marijuana smoke.
Nice clean hotel, enjoyable stay... the complimentary breakfast could have included more of a selection, but overall at least there was something provided.
When we reserved our room, it stated that it had airport shuttle. This service was discontinued without our knowledge. $20 taxi ride. First room: filthy. Sheets were not changed. Evidence of bedbugs. Had long dark hairs. Bathroom filter disgusting. Bathtub very dirty. Was given a second room. We had to do all moving ourselves. Bottom bed sheet wasnt tucked in. I lifted it up to see massive pee stains.
Close to airport. Had a good kitchen with big fridge.
The amenities, such as the closet, for your extended stay guests, and kitchenettes for the every day guests were quite convenient.
iT SMELLED LIKE CIGARETTE SMOKE IN THE BUILDING?? i DIDN'T ASK IF A PART OF THE BUILDING IS SMOKE FREE?? i NOTICED MY CLOTHES SMELLED OF THE SAME ODER ?. ALL ELSE SEEMED FINE . THIS WAS MY FIRST STAY AT AN EXTENDED HOLLIDAY IN..
Location was alright. Parking was free. Prompt with service when checking in
The room looked like it hadn't been cleaned since the last person that stayed there. There was a dirty wash rag with hair all over it in the shower. There was hair all over the bed and towels, and one of the pillows didn't even have a pillow case on it. There was urine on the toilet and on the floor around the toilet. Also, I booked a non-smoking room online and when I got there all they had were smoking rooms.
Small studio was great! Have full refrigerator, stove and microwave. Bed was comfortable and room was very clean. Very close to the airport and restaurants.
Hotel smelled musty, moldy Breakfast at 8am was a granola bar and empty coffee urns, no kid-friendly drink
Before I travel to Chicago, my husband called to the hotel and they said that they didn’t have shuttle, but actually they have. I paid $24,00 from the airport to there. The breakfast was a joke, just coffee, hot water, granola bars and muffins, nothing else.
Located in O'Hare within a 5-minute walk of Lake Park, Extended Stay America Select Suites Chicago O'Hare is within a 15-minute stroll of Allstate Arena. This 122-room hotel has free in-room WiFi, free self parking, and a gym.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Kitchens, refrigerators, and microwaves are other standard amenities. Housekeeping is available on request.
Guests of Extended Stay America Select Suites Chicago O'Hare enjoy features like a gym, free WiFi in public areas, and laundry facilities. If you decide to drive, there's free parking. Front-desk staff can help secure valuables, and provide local restaurant recommendations. This smoke-free hotel also has a vending machine.
Its my 3rd time here and its my spot .
The rooms were filthy; we saw stains on chairs, questionable residue on the headboard, water damage on the counters, food residue on the kitchenette, and the rooms smelled like someone had been smoking in the rooms for 20 years. Yes I said rooms, friends of ours had the same situation in their room. This is the first and last time that I will be staying in extended stay. I work in a hospital and felt filthier coming home from this establishment than coming home from an isolation room.
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry our rooms fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you and your friends will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Very dated; smell of smoke filled the entire hotel
We apologize for the odor you encountered during your stay. We work hard to provide a clean and comfortable environment for your stay, and we are sorry that the smell compromised your experience. Please be assured that we have discussed your feedback with our housekeeping team, and we’re working on our protocols to ensure that this does not happen again. We appreciate you alerting us to this issue, and we hope that you will come back and stay with us again. Sincerely, Hotel Management
Convenient location. Easy access. Low price. That's all.
Thank you for being our guest. We are pleased overall you enjoyed your stay and found us at a fair rate. We are also glad you liked our convenient location. Thank you also for your feedback, and we hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management
Took 15 minutes for desk clerk to appear. Room was clean, heater worked. Nothing special about place. Great for early morning flight. Near ohare airport.
Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location, spotless suites, and amenities. We value your feedback and look forward to welcoming you back soon! Sincerely, Hotel Management
Facility near where I had to go in the morning. The desk attendant was very short with his answers, I was given A smoking room and the hallways filled with Marijuana smoke.
Thank you for staying at our hotel. We are sorry you did not like the service delivered by our front desk associate and regret the housekeeping service issues you encountered. We have taken note of your comments and have shared it with the appropriate teams so that we can improve our future guests stay. Please consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Nice clean hotel, enjoyable stay... the complimentary breakfast could have included more of a selection, but overall at least there was something provided.
Thank you for the four-star review of Extended Stay America. We are thrilled to know you liked our offerings and that you had a great stay at our well-maintained property. Your suggestion regarding the grab-and-go breakfast is appreciated as it helps us know about our guests’ wants. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
When we reserved our room, it stated that it had airport shuttle. This service was discontinued without our knowledge. $20 taxi ride. First room: filthy. Sheets were not changed. Evidence of bedbugs. Had long dark hairs. Bathroom filter disgusting. Bathtub very dirty. Was given a second room. We had to do all moving ourselves. Bottom bed sheet wasnt tucked in. I lifted it up to see massive pee stains.
Dear Eliz, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Close to airport. Had a good kitchen with big fridge.
Thank you for being our guest at Extended Stay America. We are glad you enjoyed your time with us and that you liked our location as well as our well-equipped kitchen. Thank you again for including us in your travel plans. It will be our pleasure to welcome you back anytime you visit our area. Sincerely, Hotel Management
Dear Lewis, Our entire team at Extended Stay America would like to thank you for the generous comments about our hotel. Our goal is to create a loyal customer who will return at every opportunity! Thanks again for your review, and we will welcome you back the next time you travel to the city. Sincerely,Hotel Management